Human End User Research Articles

PointPCA: point cloud objective quality assessment using PCA-based descriptors

Point clouds denote a prominent solution for the representation of 3D photo-realistic content in immersive applications. Similarly to other imaging modalities, quality predictions for point cloud contents are vital for a wide range of applications, enabling trade-off optimizations between data quality and data size in every processing step from acquisition to rendering. In this work, we focus on use cases that consider human end-users consuming point cloud contents and, hence, we concentrate on visual quality metrics. In particular, we propose a set of perceptually relevant descriptors based on principal component analysis (PCA) decomposition, which is applied to both geometry and texture data for full-reference point cloud quality assessment. Statistical features are derived from these descriptors to characterize local shape and appearance properties for both a reference and a distorted point cloud. The extracted statistical features are subsequently compared to provide corresponding predictions of visual quality for the distorted point cloud. As part of our method, a learning-based approach is proposed to fuse these individual predictors to a unified perceptual score. We validate the accuracy of the individual predictors, as well as the unified quality scores obtained after regression against subjectively annotated datasets, showing that our metric outperforms state-of-the-art solutions. Insights regarding design decisions are provided through exploratory studies, evaluating the performance of our metric under different parameter configurations, attribute domains, color spaces, and regression models. A software implementation of the proposed metric is made available at the following link: https://github.com/cwi-dis/pointpca.

Human-AI Teaming in Critical Care: A Comparative Analysis of Data Scientists' and Clinicians' Perspectives on AI Augmentation and Automation.

Artificial intelligence (AI) holds immense potential for enhancing clinical and administrative health care tasks. However, slow adoption and implementation challenges highlight the need to consider how humans can effectively collaborate with AI within broader socio-technical systems in health care. In the example of intensive care units (ICUs), we compare data scientists' and clinicians' assessments of the optimal utilization of human and AI capabilities by determining suitable levels of human-AI teaming for safely and meaningfully augmenting or automating 6 core tasks. The goal is to provide actionable recommendations for policy makers and health care practitioners regarding AI design and implementation. In this multimethod study, we combine a systematic task analysis across 6 ICUs with an international Delphi survey involving 19 health data scientists from the industry and academia and 61 ICU clinicians (25 physicians and 36 nurses) to define and assess optimal levels of human-AI teaming (level 1=no performance benefits; level 2=AI augments human performance; level 3=humans augment AI performance; level 4=AI performs without human input). Stakeholder groups also considered ethical and social implications. Both stakeholder groups chose level 2 and 3 human-AI teaming for 4 out of 6 core tasks in the ICU. For one task (monitoring), level 4 was the preferred design choice. For the task of patient interactions, both data scientists and clinicians agreed that AI should not be used regardless of technological feasibility due to the importance of the physician-patient and nurse-patient relationship and ethical concerns. Human-AI design choices rely on interpretability, predictability, and control over AI systems. If these conditions are not met and AI performs below human-level reliability, a reduction to level 1 or shifting accountability away from human end users is advised. If AI performs at or beyond human-level reliability and these conditions are not met, shifting to level 4 automation should be considered to ensure safe and efficient human-AI teaming. By considering the sociotechnical system and determining appropriate levels of human-AI teaming, our study showcases the potential for improving the safety and effectiveness of AI usage in ICUs and broader health care settings. Regulatory measures should prioritize interpretability, predictability, and control if clinicians hold full accountability. Ethical and social implications must be carefully evaluated to ensure effective collaboration between humans and AI, particularly considering the most recent advancements in generative AI.

Measuring the performance of computer vision artificial intelligence to interpret images of HIV self-testing results.

HIV self-testing (HIVST) is highly sensitive and specific, addresses known barriers to HIV testing (such as stigma), and is recommended by the World Health Organization as a testing option for the delivery of HIV pre-exposure prophylaxis (PrEP). Nevertheless, HIVST remains underutilized as a diagnostic tool in community-based, differentiated HIV service delivery models, possibly due to concerns about result misinterpretation, which could lead to inadvertent onward transmission of HIV, delays in antiretroviral therapy (ART) initiation, and incorrect initiation on PrEP. Ensuring that HIVST results are accurately interpreted for correct clinical decisions will be critical to maximizing HIVST's potential. Early evidence from a few small pilot studies suggests that artificial intelligence (AI) computer vision and machine learning could potentially assist with this task. As part of a broader study that task-shifted HIV testing to a new setting and cadre of healthcare provider (pharmaceutical technologists at private pharmacies) in Kenya, we sought to understand how well AI technology performed at interpreting HIVST results. At 20 private pharmacies in Kisumu, Kenya, we offered free blood-based HIVST to clients ≥18 years purchasing products indicative of sexual activity (e.g., condoms). Trained pharmacy providers assisted clients with HIVST (as needed), photographed the completed HIVST, and uploaded the photo to a web-based platform. In real time, each self-test was interpreted independently by the (1) client and (2) pharmacy provider, with the HIVST images subsequently interpreted by (3) an AI algorithm (trained on lab-captured images of HIVST results) and (4) an expert panel of three HIVST readers. Using the expert panel's determination as the ground truth, we calculated the sensitivity, specificity, positive predictive value (PPV), and negative predictive value (NPV) for HIVST result interpretation for the AI algorithm as well as for pharmacy clients and providers, for comparison. From March to June 2022, we screened 1,691 pharmacy clients and enrolled 1,500 in the study. All clients completed HIVST. Among 854 clients whose HIVST images were of sufficient quality to be interpretable by the AI algorithm, 63% (540/854) were female, median age was 26 years (interquartile range: 22-31), and 39% (335/855) reported casual sexual partners. The expert panel identified 94.9% (808/854) of HIVST images as HIV-negative, 5.1% (44/854) as HIV-positive, and 0.2% (2/854) as indeterminant. The AI algorithm demonstrated perfect sensitivity (100%), perfect NPV (100%), and 98.8% specificity, and 81.5% PPV (81.5%) due to seven false-positive results. By comparison, pharmacy clients and providers demonstrated lower sensitivity (93.2% and 97.7% respectively) and NPV (99.6% and 99.9% respectively) but perfect specificity (100%) and perfect PPV (100%). AI computer vision technology shows promise as a tool for providing additional quality assurance of HIV testing, particularly for catching Type II error (false-negative test interpretations) committed by human end-users. We discuss possible use cases for this technology to support differentiated HIV service delivery and identify areas for future research that is needed to assess the potential impacts-both positive and negative-of deploying this technology in real-world HIV service delivery settings.

Decoupled and Explainable Associative Memory for Effective Knowledge Propagation.

Long-term memory often plays a pivotal role in human cognition through the analysis of contextual information. Machine learning researchers have attempted to emulate this process through the development of memory-augmented neural networks (MANNs) to leverage indirectly related but resourceful historical observations during learning and inference. The area of MANN, however, is still in its infancy and significant research effort is required to enable machines to achieve performance close to the human cognition process. This article presents an innovative MANN framework for the advanced incorporation of historical knowledge into a predictive framework. Within the key-value memory structure, we propose to decouple the key representations from the learned value memory embeddings to offer improved associations between the inputs and latent memory embeddings. We argue that the keys should be static, sparse, and unique representations of a particular observation to offer robust input to memory associations, while the value embeddings could be trainable, dense latent vectors such that they can better capture historical knowledge. Moreover, we introduce a novel memory update procedure that preserves the explainability of the historical knowledge extraction process, which would enable the human end-users to interpret the deep machine learning model decisions, fostering their trust. With extensive experiments conducted on three different datasets using audio, text, and image modalities, we demonstrate that our proposed innovations collectively allow this framework to outperform the current state-of-the-art methods by significant margins, irrespective of the modalities or the downstream tasks. The code is available at https://github.com/tha725/DE-KVMN/tree/main.

Explainable empirical risk minimization

AbstractThe successful application of machine learning (ML) methods increasingly depends on their interpretability or explainability. Designing explainable ML (XML) systems is instrumental for ensuring transparency of automated decision-making that targets humans. The explainability of ML methods is also an essential ingredient for trustworthy artificial intelligence. A key challenge in ensuring explainability is its dependence on the specific human end user of an ML system. The users of ML methods might have vastly different background knowledge about ML principles, with some having formal training in the specific field and others having none. We use information-theoretic concepts to develop a novel measure for the subjective explainability of predictions delivered by a ML method. We construct this measure via the conditional entropy of predictions, given the user signal. Our approach allows for a wide range of user signals, ranging from responses to surveys to biophysical measurements. We use this measure of subjective explainability as a regularizer for model training. The resulting explainable empirical risk minimization (EERM) principle strives to balance subjective explainability and risk. The EERM principle is flexible and can be combined with arbitrary ML models. We present several practical implementations of EERM for linear models and decision trees. Numerical experiments demonstrate the application of EERM to weather prediction and detecting inappropriate language in social media.

SpearSim-V2: Synthetic Task Environment for Evaluating Attacker Behaviors

Despite extensive research on phishing, a severe lack of work centered on attackers has resulted in a limited understanding of the adversarial behaviors conducive to attack success and failures. This work describes a novel method for conducting controlled laboratory studies of cognitive vulnerabilities that attackers experience during the design and execution phases of spear-phishing attacks. Based on the SpearSim platform, the new simulation environment integrates cognitive agents that model and predict end-user responses to spear-phishing attacks. This advancement to SpearSim allows the generation of real-time, automated, “human-like” responses to simulated spear-phishing attacks. This enables the execution of experiments focused on attackers and attacker behaviors. We describe the proposed simulation framework, provide details about the implemented simulation environment, and present results to evaluate the performance of the simulation environment. Compared to the earlier version of SpearSim involving human end-users, the new approach generates responses at a much faster rate (3 times faster than human end-users) and importantly with less variance in the time to respond. The cognitive agents used in the simulation predicted human responses to phishing and spear-phishing attackers with moderate accuracy (about 60%). Our proposed method intends to provide an effective and robust way to conduct laboratory experiments on spear-phishing attacks and further understand attackers' decision-making processes that could be exploited to thwart future attacks.

Review: Hidden Cities: Urban Space, Geolocated Apps and Public History in Early Modern Europe, edited by Fabrizio Nevola, David Rosenthal, and Nicholas Terpstra

Review: <i>Hidden Cities: Urban Space, Geolocated Apps and Public History in Early Modern Europe</i>, edited by Fabrizio Nevola, David Rosenthal, and Nicholas Terpstra

End-to-End Image Classification and Compression With Variational Autoencoders

The past decade has witnessed the rising dominance of deep learning and artificial intelligence in a wide range of applications. In particular, the ocean of wireless smartphones and IoT devices continue to fuel the tremendous growth of edge/cloud-based machine learning (ML) systems, including image/speech recognition and classification. To overcome the infrastructural barrier of limited network bandwidth in cloud ML, existing solutions have mainly relied on traditional compression codecs such as JPEG that were historically engineered for human-end users instead of ML algorithms. Traditional codecs do not necessarily preserve features important to ML algorithms under limited bandwidth, leading to potentially inferior performance. This work investigates application-driven optimization of programmable commercial codec settings for networked learning tasks such as image classification. Based on the foundation of variational autoencoders (VAEs), we develop an end-to-end networked learning framework by jointly optimizing the codec and classifier without reconstructing images for a given data rate (bandwidth). Compared with the standard JPEG codec, the proposed VAE joint compression and classification framework achieves classification accuracy improvement by over 10% and 4%, respectively, for CIFAR-10 and ImageNet-1k data sets at data rate of 0.8 bpp. Our proposed VAE-based models show 65%–99% reductions in encoder size, <inline-formula xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> <tex-math notation="LaTeX">$\times 1.5$ </tex-math></inline-formula> – <inline-formula xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> <tex-math notation="LaTeX">$\times 13.1$ </tex-math></inline-formula> improvements in inference speed, and 25%–99% savings in power compared to baseline models. We further show that a simple decoder can reconstruct images with sufficient quality without compromising classification accuracy.

UK reporting radiographers’ perceptions of AI in radiographic image interpretation – Current perspectives and future developments

IntroductionRadiographer reporting is accepted practice in the UK. With a national shortage of radiographers and radiologists, artificial intelligence (AI) support in reporting may help minimise the backlog of unreported images. Modern AI is not well understood by human end-users. This may have ethical implications and impact human trust in these systems, due to over- and under-reliance. This study investigates the perceptions of reporting radiographers about AI, gathers information to explain how they may interact with AI in future and identifies features perceived as necessary for appropriate trust in these systems. MethodsA Qualtrics® survey was designed and piloted by a team of UK AI expert radiographers. This paper reports the third part of the survey, open to reporting radiographers only. Results86 responses were received. Respondents were confident in how an AI reached its decision (n = 53, 62%). Less than a third of respondents would be confident communicating the AI decision to stakeholders. Affirmation from AI would improve confidence (n = 49, 57%) and disagreement would make respondents seek a second opinion (n = 60, 70%). There is a moderate trust level in AI for image interpretation. System performance data and AI visual explanations would increase trust. ConclusionsResponses indicate that AI will have a strong impact on reporting radiographers’ decision making in the future. Respondents are confident in how an AI makes decisions but less confident explaining this to others. Trust levels could be improved with explainable AI solutions. Implications for practiceThis survey clarifies UK reporting radiographers’ perceptions of AI, used for image interpretation, highlighting key issues with AI integration.

Explainable Automatic Industrial Carbon Footprint Estimation From Bank Transaction Classification Using Natural Language Processing

Concerns about the effect of greenhouse gases have motivated the development of certification protocols to quantify the industrial carbon footprint (CF). These protocols are manual, work-intensive, and expensive. All of the above have led to a shift towards automatic data-driven approaches to estimate the CF, including Machine Learning (ML) solutions. Unfortunately, as in other sectors of interest, the decision-making processes involved in these solutions lack transparency from the end user’s point of view, who must blindly trust their outcomes compared to intelligible traditional manual approaches. In this research, manual and automatic methodologies for CF estimation were reviewed, taking into account their transparency limitations. This analysis led to the proposal of a new explainable ML solution for automatic CF calculations through bank transaction classification. Consideration should be given to the fact that no previous research has considered the explainability of bank transaction classification for this purpose. For classification, different ML models have been employed based on their promising performance in similar problems in the literature, such as Support Vector Machine, Random Forest, and Recursive Neural Networks. The results obtained were in the 90 % range for accuracy, precision, and recall evaluation metrics. From their decision paths, the proposed solution estimates the CO <sub xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">2</sub> emissions associated with bank transactions. The explainability methodology is based on an agnostic evaluation of the influence of the input terms extracted from the descriptions of transactions using locally interpretable models. The explainability terms were automatically validated using a similarity metric over the descriptions of the target categories. Conclusively, the explanation performance is satisfactory in terms of the proximity of the explanations to the associated activity sector descriptions, endorsing the trustworthiness of the process for a human operator and end users.

The ethical AI—paradox: why better technology needs more and not less human responsibility

Because AI is gradually moving into the position of decision-maker in business and organizations, its influence is increasingly impacting the outcomes and interests of the human end-user. As a result, scholars and practitioners alike have become worried about the ethical implications of decisions made where AI is involved. In approaching the issue of AI ethics, it is becoming increasingly clear that society and the business world—under the influence of the big technology companies—are accepting the narrative that AI has its own ethical compass, or, in other words, that AI can decide itself to do bad or good. We argue that this is not the case. We discuss and demonstrate that AI in itself has no ethics and that good or bad decisions by algorithms are caused by human choices made at an earlier stage. For this reason, we argue that even though technology is quickly becoming better and more sophisticated a need exists to simultaneously train humans even better in shaping their ethical compass and awareness.

A survey on active learning and human-in-the-loop deep learning for medical image analysis.

Fully automatic deep learning has become the state-of-the-art technique for many tasks including image acquisition, analysis and interpretation, and for the extraction of clinically useful information for computer-aided detection, diagnosis, treatment planning, intervention and therapy. However, the unique challenges posed by medical image analysis suggest that retaining a human end-user in any deep learning enabled system will be beneficial. In this review we investigate the role that humans might play in the development and deployment of deep learning enabled diagnostic applications and focus on techniques that will retain a significant input from a human end user. Human-in-the-Loop computing is an area that we see as increasingly important in future research due to the safety-critical nature of working in the medical domain. We evaluate four key areas that we consider vital for deep learning in the clinical practice: (1) Active Learning to choose the best data to annotate for optimal model performance; (2) Interaction with model outputs - using iterative feedback to steer models to optima for a given prediction and offering meaningful ways to interpret and respond to predictions; (3) Practical considerations - developing full scale applications and the key considerations that need to be made before deployment; (4) Future Prospective and Unanswered Questions - knowledge gaps and related research fields that will benefit human-in-the-loop computing as they evolve. We offer our opinions on the most promising directions of research and how various aspects of each area might be unified towards common goals.

An Efficient and Accurate Depth-Wise Separable Convolutional Neural Network for Cybersecurity Vulnerability Assessment Based on CAPTCHA Breaking

Cybersecurity practitioners generate a Completely Automated Public Turing test to tell Computers and Humans Apart (CAPTCHAs) as a form of security mechanism in website applications, in order to differentiate between human end-users and machine bots. They tend to use standard security to implement CAPTCHAs in order to prevent hackers from writing malicious automated programs to make false website registrations and to restrict them from stealing end-users’ private information. Among the categories of CAPTCHAs, the text-based CAPTCHA is the most widely used. However, with the evolution of deep learning, it has been so dramatic that tasks previously thought not easily addressable by computers and used as CAPTCHA to prevent spam are now possible to break. The workflow of CAPTCHA breaking is a combination of efforts, approaches, and the development of the computation-efficient Convolutional Neural Network (CNN) model that attempts to increase accuracy. In this study, in contrast to breaking the whole CAPTCHA images simultaneously, this study split four-character CAPTCHA images for the individual characters with a 2-pixel margin around the edges of a new training dataset, and then proposed an efficient and accurate Depth-wise Separable Convolutional Neural Network for breaking text-based CAPTCHAs. Most importantly, to the best of our knowledge, this is the first CAPTCHA breaking study to use the Depth-wise Separable Convolution layer to build an efficient CNN model to break text-based CAPTCHAs. We have evaluated and compared the performance of our proposed model to that of fine-tuning other popular CNN image recognition architectures on the generated CAPTCHA image dataset. In real-time, our proposed model used less time to break the text-based CAPTCHAs with an accuracy of more than 99% on the testing dataset. We observed that our proposed CNN model has efficiently improved the CAPTCHA breaking accuracy and streamlined the structure of the CAPTCHA breaking network as compared to other CAPTCHA breaking techniques.

Trustworthy Deep Learning in 6G-Enabled Mass Autonomy: From Concept to Quality-of-Trust Key Performance Indicators

Mass autonomy promises to revolutionize a wide range of engineering, service, and mobility industries. Coordinating complex communication among hyperdense autonomous agents requires new artificial intelligence (AI)-enabled orchestration of wireless communication services beyond 5G and 6G mobile networks. In particular, safety and mission-critical tasks will legally require both transparent AI decision processes and quantifiable quality-of-trust (QoT) metrics for a range of human end users (consumer, engineer, and legal). We outline the concept of trustworthy autonomy for 6G, including essential elements such as how explainable AI (XAI) can generate the qualitative and quantitative modalities of trust. We also provide XAI test protocols for integration with radio resource management and associated key performance indicators (KPIs) for trust. The research directions proposed will enable researchers to start testing existing AI optimization algorithms and develop new ones with the view that trust and transparency should be built in from the design through the testing phase.

Reimagining Secret Sharing: Creating a Safer and More Versatile Primitive by Adding Authenticity, Correcting Errors, and Reducing Randomness Requirements

AbstractAiming to strengthen classical secret-sharing to make it a more directly useful primitive for human endusers, we develop definitions, theorems, and efficient constructions for what we calladeptsecret-sharing. Our primary concerns are the properties we callprivacy,authenticity, anderror correction. Privacy strengthens the classical requirement by ensuring maximal confidentiality even if the dealer does not employ fresh, uniformly random coins with each sharing. That might happen either intentionally—to enablereproduciblesecretsharing— or unintentionally, when an entropy source fails. Authenticity is a shareholder’s guarantee that a secret recovered using his or her share will coincide with the value the dealer committed to at the time the secret was shared. Error correction is the guarantee that recovery of a secret will succeed, also identifying the valid shares, exactly when there is a unique explanation as to which shares implicate what secret. These concerns arise organically from a desire to create general-purpose libraries and apps for secret sharing that can withstand both strong adversaries and routine operational errors.

Practical Application of a Data Stewardship Maturity Matrix for the NOAA &lt;i&gt;OneStop&lt;/i&gt; Project

Assessing the stewardship maturity of individual datasets is an essential part of ensuring and improving the way datasets are documented, preserved, and disseminated to users. It is a critical step towards meeting U.S. federal regulations, organizational requirements, and user needs. However, it is challenging to do so consistently and quantifiably. The Data Stewardship Maturity Matrix (DSMM), developed jointly by NOAA’s National Centers for Environmental Information (NCEI) and the Cooperative Institute for Climate and Satellites–North Carolina (CICS-NC), provides a uniform framework for consistently rating stewardship maturity of individual datasets in nine key components: preservability, accessibility, usability, production sustainability, data quality assurance, data quality control/monitoring, data quality assessment, transparency/traceability, and data integrity. So far, the DSMM has been applied to over 800 individual datasets that are archived and/or managed by NCEI, in support of the NOAA’s OneStop Data Discovery and Access Framework Project. As a part of the OneStop-ready process, tools, implementation guidance, workflows, and best practices are developed to assist the application of the DSMM and described in this paper. The DSMM ratings are also consistently captured in the ISO standard-based dataset-level quality metadata and citable quality descriptive information documents, which serve as interoperable quality information to both machine and human end-users. These DSMM implementation and integration workflows and best practices could be adopted by other data management and stewardship projects or adapted for applications of other maturity assessment models.

Perceived Performance of Top Retail Webpages In the Wild

Clearly, no one likes webpages with poor quality of experience (QoE). Being perceived as slow or fast is a key element in the overall perceived QoE of web applications. While extensive effort has been put into optimizing web applications (both in industry and academia), not a lot of work exists in characterizing what aspects of webpage loading process truly influence human end-user's perception of the \emph{Speed} of a page. In this paper we present \emph{SpeedPerception}, a large-scale web performance crowdsourcing framework focused on understanding the perceived loading performance of above-the-fold (ATF) webpage content. Our end goal is to create free open-source benchmarking datasets to advance the systematic analysis of how humans perceive webpage loading process. In Phase-1 of our \emph{SpeedPerception} study using Internet Retailer Top 500 (IR 500) websites, we found that commonly used navigation metrics such as \emph{onLoad} and \emph{Time To First Byte (TTFB)} fail (less than 60\% match) to represent majority human perception when comparing the speed of two webpages. We present a simple 3-variable-based machine learning model that explains the majority end-user choices better (with $87 \pm 2\%$ accuracy). In addition, our results suggest that the time needed by end-users to evaluate relative perceived speed of webpage is far less than the time of its \emph{visualComplete} event.

Market Interfaces for Electric Vehicle Charging

We consider settings where owners of electric vehicles (EVs) participate in a market mechanism to charge their vehicles. Existing work on such mechanisms has typically assumed that participants are fully rational and can report their preferences accurately via some interface to the mechanism or to a software agent participating on their behalf. However, this may not be reasonable in settings with non-expert human end-users.Thus, our overarching aim in this paper is to determine experimentally if a fully expressive market interface that enables accurate preference reports is suitable for the EV charging domain, or, alternatively, if a simpler, restricted interface that reduces the space of possible options is preferable. In doing this, we measure the performance of an interface both in terms of how it helps participants maximise their utility and how it affects deliberation time. Our secondary objective is to contrast two different types of restricted interfaces that vary in how they restrict the space of preferences that can be reported. To enable this analysis, we develop a novel game that replicates key features of an abstract EV charging scenario. In two experiments with over 300 users, we show that restricting the users' preferences significantly reduces the time they spend deliberating (by up to half in some cases). An extensive usability survey confirms that this restriction is furthermore associated with a lower perceived cognitive burden on the users. More surprisingly, at the same time, using restricted interfaces leads to an increase in the users' performance compared to the fully expressive interface (by up to 70%). We also show that some restricted interfaces have the desirable effect of reducing the energy consumption of their users by up to 20% while achieving the same utility as other interfaces. Finally, we find that a reinforcement learning agent displays similar performance trends to human users, enabling a novel methodology for evaluating market interfaces.

Usage of Human Resource Information System and Its Application in Business: A Study on Banking Industry in Bangladesh

The study aimed at examining the perceived importance of human resource information system (HRIS) in business. A structured questionnaire was used to get an opinion from human resource end-users from the 55 scheduled banks consisted of 8427 branches. A total of 1200 responses were returned as the complete form. The study then extracted the perceived important reasons of using HRIS in business through principal component (PCA) analysis. In addition, one-way analysis of variance (ANOVA) was tested to examine the variance levels among the responses. The results of the existing study revealed that HRIS only automates the repetitive HR functions but also facilitates HR end-users in allocating workforces effectively, promoting suitable corporate culture, designing employees’ career plan and improving services to the employees. Further, it found no significant variances among HR end-users’ responses on the perceived importance of HRIS according to their demographic variables. Albeit many studies had been conducted on the importance of HRIS, there was hardly any study that had gone through factor analysis. However, this study provided broad evidence to enrich the existing literature in the respective field, with improved methodological and measurement issues including factor analysis over the previous studies, to unleash the importance of HRIS in business.

Towards Automation of Business Intelligence Services Using Hybrid Intelligent System Approach

Business Intelligence (BI) includes many tools, techniques and technologies. BI processes often involve team of human decision makers and end-users to extract, explore and analyse the data. The results, decisions or models after analysis need to be implemented into operational systems. There can be considerable time delay between business events happening and action taken thus loosing opportunities. Intelligent techniques such as rule-based reasoning and case-based reasoning have been used extensively to address wide range of intelligent tasks including personalisation and recommendation. Some BI tasks can be modelled, automated and delivered through services rather than done on ad-hoc basis. The authors represent a service based approach to BI where a service corresponds to a well defined analytical functionality implemented using intelligent technique(s), filtering techniques or hybrids of them accessing only relevant data from database specifically modelled and designed for such tasks. The authors discuss an application of the approach for a value-added service in mobile domain.