Hotels In Turkey Research Articles

The Effect of Green Leadership Perception on Environmental Commitment, Awareness, and Employees’ Green Behavior in Hotel Businesses: Research from a Generation Cohort Theory Perspective

This study was carried out to determine the relationships between green leadership perceived by hotel employees and environmental commitment, environmental awareness, and employees’ green behavior. In contrast to previous research in the literature, this study also examines the moderating role of generation in these relationships. The study was carried with employees of five-star hotel in Turkey. The data were analyzed with IBM SPSS AMOS 22 programs and significant effects between certain variables were detected. In addition, the research results indicate that generation has a moderating role in the relationships between green leadership, environmental awareness, and environmental commitment. As a result of the evaluation, a number of theoretical and practical contributions are presented for academicians working in the literature, sector representatives, and hotel business managers.

Big data analytic capabilities, intrapreneurship, and service innovation behaviors: a moderated mediation model

ABSTRACT Building on resource-based theory, entrepreneurial orientation theory, and intrapreneurship knowledge spillover theory, this study examined the relationship between big data analytics capabilities and service innovation as mediated by intrapreneurship behavior and moderated by strategic renewal behavior. Data were collected from 442 employees at 33 five-star hotels in Turkey and analyzed using structural modeling analysis. The findings revealed that big data analytics capabilities positively affect service innovation both directly and via intrapreneurship behavior. Strategic renewal behavior positively moderated the positive relationship between big data analytic capabilities and intrapreneurship behavior. This indicates that the impact of big data analytic capabilities on service innovation is influenced by intrapreneurial behavior, and that this influence is strengthened by strategic renewal behavior, that is, the organization's ability to adapt its strategies and processes to incorporate new ideas and innovations.

The Strategic Performance Measurement System and Organisational Performance Through the Lenses of Contextual Factors: Empirical Evidence from the Hotel Industry

Abstract The unprecedented effects of COVID-19 have been problematic for hotels. Therefore, implementing a performance measurement system (PMS) has become critical for hotel organisations. This study thus examined how the balanced scorecard (BSC) as a strategic PMS has a function in revealing hotel performance. Two contextual factors of hotels—external environmental uncertainty (EEU) and decentralised decision-making—were also investigated to understand their effects on the use of the BSC, which, in turn, determines hotel performance. A survey was conducted involving 145 four- and five-star hotels in Turkey. Partial least squares structural equation modelling was used to test the hypotheses. It was found that EEU is significantly related to decentralised decision-making but not to the BSC. Meanwhile, the BSC does not have an indirect effect on the relationship between EEU and hotel performance; however, it was found to act as a mediator between the decentralisation of decision-making and hotel performance. Finally, decentralised decision-making was found to act as a mediator between EEU and the BSC.

A proposal for the selection of green building standards through the analytical hierarchy process (AHP): a roadmap for green hotels in Turkey

A proposal for the selection of green building standards through the analytical hierarchy process (AHP): a roadmap for green hotels in Turkey

Guest Loyalty Programs of Chain Hotels: The Case of Turkey

The increasing competition among companies has forced them to adopt new marketing methods and develop new strategies to retain customers. One such strategy is the use of loyalty program cards, which were initially used as a benefits program but have now become a popular marketing strategy used by many hotel chains in Turkey. Loyalty programs are designed to encourage customers to continue using a company's services or products by offering rewards, discounts, and other privileged services. This study aims to conduct a content analysis of the websites of 10 hotels in Turkey to explore the facilities these hotels offer through their loyalty programs. The content analysis focuses on the services offered by these hotels, which are designed to retain customer loyalty. The data was collected by visiting the websites of the selected hotels and analyzing the content using the content analysis method. The findings were presented descriptively, highlighting the similarities and differences between the services offered by the hotels under the name of the loyalty program. The study found that the loyalty programs offered by hotel chains in Turkey have both common and different characteristics. Overall, this study provides valuable insights into the loyalty programs offered by international hotel chains in Turkey. By analyzing the content of the websites, the study highlights the key facilities offered by these hotels to retain customer loyalty. The findings of this study could be useful to hotel managers and marketers in designing effective loyalty programs that meet the needs and expectations of their customers.

A study to determine the profile of domestic guests staying in Muslim-friendly hotels in Turkey.

Son yıllarda Müslüman tüketicilerin turizm faaliyetlerine katılmaları, tatil sürecinde dinin emirlerini yerine getirmek istemeleri Müslüman-dostu turizm kavramını ortaya çıkarmıştır. Çalışmanın amacı Türkiye’de Müslüman-dostu otellerde konaklayan yerli misafirlerin seyahat profilini (seyahat etme nedeni, otelleri tercih etme nedeni vb.) belirlemektedir. Çalışmanın evreni Türkiye’ de Müslüman-dostu otellerde konaklamayı tercih yerli misafirlerden oluşmaktadır. Araştırma örneklemi olasılığa dayalı olmayan örnekleme yöntemlerinden kolayda örnekleme yöntemi ile seçilen 431 misafirden oluşmaktadır. Verilerin elde edilmesinde anket tekniği kullanılmıştır. Veriler SPSS programı kullanılarak tanımlayıcı istatistikler aracılığı ile analiz edilmiştir. Araştırma sonuçlarına göre misafirler seyahat etme nedenleri olarak dinlenmek ve eğlenmek, aile ile birlikte olmak, stres ve gerilimden kurtulmak istedikleri ortaya çıkmıştır. Müslüman-dostu otelleri tercih etme nedenleri otellerin alkolsüz bir ortam olması, helal yiyecek içecek ve mahremiyet olduğu ortaya çıkmıştır. Müslüman-dostu otellerde misafirlerin havuz/plajda vakit geçirmek, dinlenerek-eğlenerek ve aile ile vakit geçirdikleri yapılan araştırmada ortaya çıkmıştır. Müslüman-dostu otel seçiminde arkadaşların tavsiyesi, önceki seyahatler ve sosyal medya aracılığı ile tercih ettikleri görülmüştür.

Do financial anxiety and generalized anxiety mediate the effect of perceived organizational support on service employees’ career commitment?

Purpose This paper aims to explore financial anxiety and generalized anxiety as the serial mediators linking perceived organizational support (POS) to career commitment. Design/methodology/approach Data were collected from 388 managerial and nonmanagerial employees in diverse service areas, such as restaurants, airlines and hotels in Turkey. The direct and mediating effects were tested via the PROCESS macro. Findings Financial anxiety partly mediates the impact of POS on career commitment. The findings further reveal that financial anxiety and generalized anxiety serially mediate the effect of POS on career commitment. Practical implications Management should work with mentors to provide employees with psychosocial support during the COVID-19 pandemic. When employees perceive that the firm really cares about them and values their contribution during these challenging days, they display lower anxiety and higher career commitment. Management should also retain employees who are high on career commitment because such employees possess a sense of calling and are unlikely to quit. These implications may not be considered new. However, management would need such employees concerning the firm’s performance recovery after COVID-19. Originality/value Workers in the service industries suffer from financial and generalized anxieties and display reduced career commitment during COVID-19. However, little is known about the antecedents and outcomes of financial anxiety among hospitality and tourism workers. More importantly, no empirical piece has tested these anxiety variables as the mediators linking POS to career commitment in the pertinent literature so far.

The antecedents of family firms’ resilience to crisis in hospitality and tourism

Drawing on Miller and Le Breton-Miller’s (2005 & 2022) conceptualization of family firms’ priorities (continuity, community, connections, and command) and the organizational psychological capital theory (Luthans and Youssef, 2004), we develop a mediation model of how organizational psychological capital and family firm image affect resilience capability and risk taking (which in turn influence resilience). This model is tested on 200 family-owned small and medium sized (SME) hotels in Turkey. Our study demonstrates that intangible forces can be differentially leveraged to build resilience capability. This in turn strengthens resilience in firms confronting the Covid crisis. This paper further highlights that while the development of capabilities and strategic actions is important in generating firm resilience, the assets that are used to achieve this outcome matter the most.

Communication during COVID-19 crisis: A case of hotels in Turkey

During the COVID-19 pandemic, which has spread all over the world, the importance of communication in terms of knowledge sharing has increased even more in the tourism sector, as in all sectors. Each hotel business has benefited from various communication tools in the pandemic crisis. The aim of this study is to provide an understanding of the crisis communication strategy tackled by the hotels in Turkey during this unprecedented period, via both conventional and internet based public relations and communication platforms within the framework of crisis communication management. For this purpose, in-depth interviews were conducted with 25 hotel managers in Turkey who are members of SKÅL International. After the recordings of the interviews were transcribed, the collected data were coded and analyzed by MAXQDA. Some of the striking answers from the participants that were given in the findings section by making descriptive analysis. 9 themes and 43 codes emerged in the findings of the study. Social media usage and informing are the most emphasized topics for crisis management by the participants.

Market Competition, Balanced Scorecard, and Their Effects on Hotel Organizational Performance and Manager’s Satisfaction

ABSTRACT This study examines the effect of market competition as a determinant of the balanced scorecard (BSC) system and the two consequences of organizational performance and managers’ satisfaction. Four hypotheses are tested using partial least squares structural equation modeling. The data were collected from 145 valid responses from four- and five-star hotels in Turkey and focused on the pandemic period. The results revealed that market competition does not affect the use of BSC. Nevertheless, the BSC leads to better organizational performance and system satisfaction for managers. Managers’ satisfaction with the BSC was also positively related to the performance of hotel organizations.

The effect of customer incivility on employees' work effort and intention to quit: Mediating role of job satisfaction

This study investigates the mediating role of job satisfaction in the effect of customer incivility on work effort (including the dimensions of time commitment and work intensity) and the intention to quit. Data were collected via questionnaire from 275 frontline employees working in four- and five-star hotels in Turkey. The research model was tested via partial least squares. Findings indicated that dimensions of customer incivility as frustration and insulting manner reduce employee job satisfaction. While job satisfaction negatively affects the intention to quit, it positively affects time commitment and work intensity. Moreover, job satisfaction mediates the effect of customer incivility on both the intention to quit and work intensity. However, the mediating role of job satisfaction in the relationships between customer incivility dimensions (frustration and insulting manner) and time commitment is not supported. Based on the findings, theoretical contributions and suggestions for practitioners are presented.

Digital transformation and human resources planning: the mediating role of innovation

数字化转型与人力资源规划：创新的中介作用研究目的本研究考察了酒店数字化转型、创新和人力资源规划之间的关系, 以调查数字化转型对创新和人力资源规划的影响, 并检验创新对数字化转型与人力资源规划关系的中介影响。研究设计/方法/途径我们在这项研究中使用了定量研究方法, 特别是通过进行面对面和在线混合调查, 从土耳其四星级和五星级酒店的 462 名人力资源经理、部门经理和人力资源专业人士那里收集数据。结构化问卷评估了数字化转型、商业模式、服务和流程的创新, 以及人力资源的数量和质量变化。我们使用基于协方差的结构方程模型来检验假设。研究发现数字化转型既影响了酒店的创新和人力资源规划, 也影响了创新对人力资源规划的影响。此外, 数字化转型和创新增加了人力资源规划的质变, 但减少了量变。最后, 创新在数字化转型和人力资源规划之间的关系起到了中介作用。研究实践意义这些调查结果表明, 就业发展可以通过数字化转型和创新显着影响人力资源规划, 因此雇主和雇员需要了解旅游业关于就业的发展动向。

Environmental Sustainability Goal and the Effect of Resources Extrication: A "Give and Take Perspective”

Environmental sustainability is one of the vast research areas in the globe. Most industries are not left out in the quest for a sustainable environment including the hotel industry. Also, customers look for environmental friendly hotel to patronize. With this vast knowledge, the current study takes into account the relationship between green training and green employee involvement, with the mediating effect of perceived behavioural control. The sample of 306 was collected from 4 and 5-star hotel in Turkey in 2020. The study assessed the data with AMOS 20 to hypothesize the relationship between the variables. Findings confirmed that there is a positive impact of green training on perceived behavioural control, organizational citizenship behaviour towards the environment and green employee involvement. In addition, results also validated the positive effect of perceived behavioural control on organizational citizenship behaviour and green employee involvement. It contributes significantly to the ongoing research in the field of green training in the hotel industry in Turkey. These outcomes are supportive to Turkey’s hotel industry green management and employee behavioural actions to the environment.

How Perceived Overqualification Affects Task Performance and Proactive Behavior: The Role of Digital Competencies and Job Crafting

ABSTRACT The purpose of this study is to investigate the effect of perceived overqualification on both task performance and proactive behavior via job crafting under the moderation of digital competencies. Hypotheses of the proposed model were tested with a sample of 409 participants in 40 five-star hotels in Turkey. Data were collected by interviewing face-to-face and analyzed using structural equation modeling. It is found that job crafting mediated the relationship between perceived overqualification on both task performance and proactive behavior. The positive effect of perceived overqualification on job crafting was greater under digital competencies, as was the indirect effect of perceived overqualification on both “task performance” and “proactive behavior” via job crafting.

Outcomes of job insecurity among hotel employees during COVID-19

PurposeThis paper investigates the consequences of job insecurity among hotel employees during the COVID-19 pandemic.Design/methodology/approachData were obtained from the employees of two five-star chain hotels in Turkey. The study hypotheses were tested via structural equation modeling.FindingsThe research findings demonstrate that job insecurity exacerbates job tension. Job tension erodes employees’ trust in organization and aggravates their propensity to leave work early and be late for work. As hypothesized, job tension mediates the effect of job insecurity on organizational trust and the abovementioned outcomes.Originality/valueThis study adds to the hospitality literature by assessing the interrelationships of job insecurity, job tension, organizational trust and nonattendance intentions.

Cappadocia hotels’ website quality evaluation: A multi-criteria Intuitionistic Fuzzy EDAS (IF-EDAS) method application

The internet is becoming increasingly common worldwide, and the number of users is rapidly increasing. This condition offers up new business opportunities for online businesses. For online companies, high customer satisfaction corresponds with a competitive advantage. For this reason, it is vital to understand consumer expectations for services provided through corporate websites and assess the website quality from the customer's perspective. The primary goal of this research is to evaluate and rate the websites of Cappadocia hotels in Turkey. A solution proposal comprising the Intuitionistic Fuzzy EDAS (IF EDAS) approach is developed to assess the website quality of these hotels. A sensitivity analysis is also provided to demonstrate how the proposed IF EDAS method yields robust decisions. It has been concluded that the most important criteria in evaluating the quality of a hotel website are security, privacy and hotel facilities information. According to the findings, the top three hotels in terms of website quality are Kapadokya Hill Hotel & Spa, Exedra Hotel Cappadocia and Anatolian House. This study will likely be helpful to both researchers interested in hotel website quality evaluations and holidaymakers contemplating a trip to Cappadocia.

Qualitative job insecurity, emotional exhaustion and their effects on hotel employees’ job embeddedness: The moderating role of perceived organizational support

Rooted in conservation of resources and job embeddedness theories as well as affective force approach and stress-strain-outcome model, our paper examines emotional exhaustion as a mediator between qualitative job insecurity and job embeddedness and perceived organizational support as a buffer against the effect of qualitative job insecurity on emotional exhaustion and job embeddedness. This study was undertaken in a sample of employees in the 4- and 5-star hotels in Turkey. The findings from structural equation modeling indicate that qualitative job insecurity aggravates emotional exhaustion, while it erodes job embeddedness. Emotional exhaustion is a mediator between qualitative job insecurity and job embeddedness. The findings based on moderated regression analysis demonstrate that the positive impact of qualitative job insecurity on emotional exhaustion is stronger among employees with low perceived organizational support. In view of these findings, our paper delineates implications for theory and practice and offers directions for future research.

Operation and Interaction of Software Used in Digital Distribution Channels in Direct Marketing of Hotels

With the development of technology, the ways of doing business are changing, and digital transformations are taking place in the activities of businesses. At this point, digital transformation is reflected in the service businesses in two ways. The first of these is the digital transformation in the operational activities of business management, while the second is in the form of technological innovations offered to guests. To this end, this research focuses on the digital transformation in the operational activities of hotel businesses and aims to determine the operation and interaction of the software offered in digital distribution channels for direct marketing of hotels. In this direction, 57 software companies that provide the relevant software services to hotels in Turkey were accessed, and content analyzes were made on the websites of the relevant companies. In light of the data obtained, the operation chart for the interaction of the software that plays an active role in the direct marketing of the hotels was created and explained by presenting sample quotes from the websites of these businesses. It is expected that the research can contribute to the literature for digital marketing courses in the tourism and hotel management departments of universities, as well as reveal the operation of the interaction of the software in question.

The effect of openness to experience personality trait of kitchen staff on creativity potential: The mediating effect of food neophobia and the moderating effect of occupational self-efficacy

Employee creativity plays an important role in creating a sustainable competitive edge in the culinary sector, much like many others. Thus, it is also important to analyze the variables that impact employee creativity and the relationship between such variables. This study examines the creative potential of kitchen staff within the context of openness to experience personality traits, food neophobia, and occupational self-efficacy variables. In this relationship, it was thought that food neophobia might have a mediating role and occupational self-efficacy might have a moderating role. Therefore, the study tests the mediating role of food neophobia and moderator role of occupational self-efficacy on the relationship between openness to experience and creative potential. Data for the study was collected from a total of 393 respondents, who work amongst kitchen staff of five-star hotels in Turkey, with convenience sampling. The study concluded that the creative potential of the kitchen staff is affected positively by openness to experience personality traits and negatively by food neophobia. Findings also verify the mediating role of food neophobia and moderator role of occupational self-efficacy on the relationship between openness to experience personality traits and creative potential. According to the results obtained from the study, low openness to experience personality trait and high food neophobia cause negative effects on kitchen staff's creativity potential. However, it has been determined as a striking finding that the handicaps arising from these two variables can be dealt with by investing in occupational self-efficiency factor. This result reveals a practical solution to cope with the low openness to experience personality trait and high food neophobia variables, which negatively affect the creativity potential of kitchen staff. According to the findings of the study, implications for gastronomy are offered as well.

Editorial: The inaugural issue of Journal of Global Hospitality and Tourism

Editorial: The inaugural issue of Journal of Global Hospitality and Tourism