Headquarters Research Articles

Australian private healthcare staff perspectives on patient reported experience measures (PREMs): a qualitative interview study

ObjectivePatient reported experience measures (PREMs) are common tools utilised in hospitals to support quality improvements, allow consumers to provide feedback on care experiences and can be used to support consumers’ hospital selections. This study aimed to understand the views and opinions of private hospital staff on PREM use and the utility of PREMs as a consumer decision-making tool.MethodQualitative, semi-structured interview study conducted via telephone between March-June 2023. Participants (n = 10) were recruited from major private healthcare providers in Australia with half representing hospital-based staff and the other half corporate head office staff who work in patient experience and quality. Interviews were audio-recorded, transcribed, and analysed thematically.ResultsPREM benefits included an understanding of patient experience that improved provision of patient centred care with feedback acting as catalyst for change, to corporate-level strategic initiatives that address specific issues. Drawbacks of PREM reporting included concerns around skewed results by biased respondents, and completion based on hard to alter items (e.g., infrastructure) or on matters outside of hospital control (e.g., insurance). Staff had mixed reactions to consumers using PREMs results when selecting a hospital, some advocated for transparency while others feared consumers would misinterpret the data.ConclusionsImproved real-time reporting of PREMs, learning from other industries about recording customer experience, and mandatory reporting by private hospitals could further the benefits of PREM measurement in private healthcare. Recognised was the need for PREMs to be displayed in a readily understood way so those with limited health literacy can correctly interpret.

PEMBUATAN PETA DESA AIR MERAH KECAMATAN CURUP TENGAH KABUPATEN REJANG LEBONG BENGKULU

Maps are complex data sets containing information on the location and objects of an area. Maps can show the distribution of various things on Earth, such as settlement patterns, mountains and others. ArcGIS is software that can be used in making village maps. Air Merah village is a village in Curup Tengah sub-district, Bengkulu, which until now has not had complete mapping for the area. The purpose of this service is to help present village data that can be accessed as spatial data information in planning development progress in Air Merah Village. Community service is carried out in stages of visiting the village head's office for administrative processes, conducting discussions with the team, collecting data through field surveys and interviews, making maps, and discussing the results of thematic maps, as well as holding a presentation to discuss the results of the map and handing over map printouts to village officials. This service activity was attended by lecturers, partners and students who were involved in all series of services both in the field and discussions, so as to produce village information maps. Based on the results of field surveys and modeling, Air Merah Village has an area of ± 10.7789 km2 and is located at latitude longitude -3.4801, 102.556365. Map making has received a positive response from the surrounding community and is expected to be able to provide location information and improve the inventory of Air Merah Village.

DETERMINANTS OF INTENTION TO DO WHISTLEBLOWING IN BANK PEREKONOMIAN RAKYAT

Whistleblowing is when someone speaks up to expose wrongdoing within an organization, with the goal of protecting it from illegal or unethical behavior. The act of whistleblowing is driven by a deep personal motivation to protect an organization from engaging in illegal activities. This intention can arise due to several factors. This research seeks to analyze on how organizational dedication, individual sacrifices, and ethical thinking impact an individual's decision to report misconduct. This study was conducted at 21 Head Offices of PT Bank Perekonomian Rakyat throughout Denpasar City. A survey was conducted by distributing a questionnaire directly to the participants for collecting data Respondents were selected from employees in the compliance, accounting, teller, credit, and internal auditor divisions, so that the total was 105 respondents. Of the 105 questionnaires distributed, only 92 respondents' answers met the requirements for further analysis using multiple linear regression. The findings of this research reveal that being committed to an organization can increase the likelihood of whistleblowing, while bearing personal costs can also increase the likelihood of whistleblowing. Additionally, moral reasoning does not seem to have an impact on the whistleblowing intention.

Suicidal ideations: The role of emotional intelligence and hopelessness among police in Malaysia

Suicide has become an alarming phenomenon among the Royal Malaysia Police (RMP) with reported cases showing an increase each year. This cross-sectional study examines the association between depression, emotional intelligence (EI), hopelessness, and the prediction of suicidal ideation among police officers in Malaysia. A total of 2,508 police officers in 15 police contingents and the Royal Malaysia Police Head Quarters completed the questionnaires. The Beck Depression Inventory (BDI) was used to measure depression, and the Wong and Law Emotional Intelligence Scale (WLEIS) was employed to calculate overall emotional intelligence. The hopelessness variable was measured via the Beck Hopelessness Scale (BHS). The Revised Suicide Ideation Scale (R-SIS) was used to measure the tendency and severity of suicidal intention. The data were analysed using Statistical Package for the Social Sciences (SPSS) version 29.0. The study found that emotional intelligence showed a significant negative correlation with suicidal ideation. Depression and hopelessness were significantly positively correlated with suicidal ideation. Further analysis using the logistic regression approach (stepwise) revealed that both depression, and hopelessness, were risk factors that influenced suicidal ideation among the police. Mediation analyses show that emotional intelligence and hopelessness act as mediators in the relationship between depression and suicidal ideation. Therefore, mental health professionals can design appropriate prevention and intervention programmes for those with suicidal ideation.

The mediating role of HRM outcomes in the relationship between employee development and company performance results: A study with a sustainable HRM perspective on Central European MNCs

AbstractThe main goal of the article is to determine the mediating role of human resources management (HRM) outcomes in the relationships between employee development (ED) and company performance results and to establish whether there are any identifiable regularities in this scope in the pre‐pandemic and pandemic period of COVID‐19, the latter being understood as a crisis period, in the headquarters (HQs) and foreign subsidiaries of multinational companies (MNCs). Additionally, the article aims to undertake an interpretation of the obtained research data from the perspective of sustainable HRM. The empirical research encompassed 200 MNCs with headquarters in Central Europe. The research encompassed 200 MNCs headquartered in Central Europe. For statistical analysis, the Partial Least Squares Structural Equation Modeling was used. The results indicate that HRM outcomes serve as a positive intermediary and this mediation is stronger in crisis times. The findings enrich both theory and practice, providing a solid framework for incorporating sustainable HRM into organizational strategic management, including ED, especially in MNCs, to boost performance and resilience. An innovative aspect is the application of employee key performance indicators as the efficiency index to study variable effects.

The Impact of Accounting Information Systems on Ensuring the Accuracy and Reliability of Financial

The study aims to explore the effect of accounting information systems including (internal control, software, devices and equipment, information systems security) on ensuring the accuracy and reliability of financial statements in Al-Rafidain Bank in Iraq. The descriptive and analytical approach was employed to achieve the purposes of the study. A questionnaire was designed to collect data and distributed to a random sample of (150) employees of the bank's head office at different job levels, and then the data from the questionnaire was analyzed using the spss program. The results demonstrate a strong support by the sample members for the impact of accounting information systems in ensuring the accuracy and reliability of financial statements in Al-Rafidain Bank, as this indicates the importance of these systems in the context of banking, and the study also showed a statistically significant positive impact of accounting information systems represented in (internal control, software, hardware and equipment, information systems security) in ensuring the accuracy and reliability of financial statements in Al-Rafidain Bank in Iraq, which is a positive indication of the importance of these systems in improving Data quality and enhanced efficiency in banking.

Driving sustainable competitive advantage in banking: The role of transformational leadership and digital transformation in organizational agility and corporate resiliency

AbstractObjectivesContinuous adaptation and innovation are critical for sustaining a competitive edge in the dynamic and technology‐driven banking sector. This study explores the impacts of transformational leadership and digital transformation on organizational agility and corporate resiliency, and how these factors contribute to sustainable competitive advantage in the banking sector.MethodologyA quantitative approach utilizing a survey method was implemented for the research, which included a sample of 185 units comprising the head office, branch offices, and sub‐branch offices of Regional Banks in Indonesia. Data analysis was conducted using PLS‐SEM with second‐order constructs.FindingsThe results reveal that transformational leadership significantly enhances organizational agility but does not significantly impact corporate resiliency or sustainable competitive advantage. Digital transformation significantly improves both organizational agility and corporate resiliency, yet its effect on sustainable competitive advantage is insignificant. Moreover, organizational agility significantly influences both corporate resiliency and sustainable competitive advantage. Additionally, corporate resiliency makes a significant contribution to sustainable competitive advantage.ConclusionThe study underscores the critical role of transformational leadership and digital transformation in enhancing organizational agility and resiliency. These elements are pivotal in sustaining competitive advantages in the rapidly evolving banking industry.ImplicationsThis research underscores the strategic importance of banks investing in leadership development and digital initiatives to enhance organizational agility and corporate resiliency, which are crucial for maintaining a sustainable competitive advantage.

Teknik Akurasi Berita Oleh Humas Basarnas Bengkulu (Studi Pada Pemberitaan Evakuasi Orang Tenggelam)

The method used in this research uses a qualitative approach. The research subjects in this study were the Head Office of Basarnas Bengkulu, the operations sub-section and Public Relations staff of Basarnas Bengkulu. Data collection techniques using observation, interviews, and documentation. This study aims to find out the News Accuracy technique by the Public Relations of Basarnas Bengkulu. This research focuses on news accuracy by the Public Relations of Basarnas Bengkulu in obtaining information related to a case/disaster. The results showed that the News Accuracy Technique by the Public Relations of Basarnas Bengkulu can be implemented by conducting Fact Verification and Eyewitnesses as follows: 1. Fact Verification is that the fact verification process is very important in ensuring the truth and reliability of information conveyed to the public. In the context of Basarnas operations, where the delivery of precise and accurate information can have a direct impact on the safety and security of the public, verification of facts becomes the main foundation in the preparation of news. 2. Eyewitnesses i.e. in the news delivery process direct testimony from individuals who were at the scene of the incident provides valuable perspectives and details that cannot be obtained from other sources. By considering eyewitness accounts, Basarnas can supplement the information they receive and ensure the accuracy of the news delivered to the public.

The Impact of Ethic and Competence on Audit Quality (Accountability as Moderating Variable)

Purpose: This study used accountability as a moderating variable to examine the impact of ethics and competence on audit quality. Methodology: The data used in this study were derived from a questionnaire survey distributed to respondents from October to December 2023. The respondents for this study were Badan Pemeriksa Keuangan (BPK) head office auditors at State Financial Auditor III. The respondents were selected using purposive sampling criteria. The final sample comprised 69 respondents. This study used the structural equation Modelling (SEM) approach with Smart Partial Least Square (PLS) software to analyze the data. Results: The findings show that ethics and competence positively affect audit quality. Accountability as a moderating variable strengthens the impact of ethics on audit quality. However, accountability does not influence the effect of competence on audit quality. Limitations: This research used a method of distributing questionnaires to several respondents online so that the questions from respondents regarding the questionnaires could not be confirmed directly. In addition, this study uses only two audit attributes as determinants of audit quality. Contribution: This research will provide an understanding of BPK stakeholders regarding the importance of ethics and competence for BPK auditors. Additionally, it is expected that they will not attempt to influence BPK auditors to commit ethical violations. Furthermore, this research is meritorious for BPK to investigate the factors that can encourage the accountability of auditors’ attitudes to improve audit quality.

Implementation of BLT DD: Insights from Village Cash Assistance Program

Background: Direct Cash Assistance from village funds (BLT DD) is vital for supporting rural communities, particularly during economic challenges. Specific background: Since 2020, Desa Gelam has allocated funds for BLT DD, making it a relevant case for examining program implementation. Knowledge gap: Limited research exists on the detailed execution and impact of BLT DD at the village level. Aims: This study analyzes the implementation of BLT DD in Desa Gelam, focusing on the roles of village officials and the importance of standard operating procedures (SOPs) for transparency. Results: Findings reveal that clear SOPs enhance the effective distribution of aid, with significant contributions from the village head and welfare officer, aligning with Edward III’s theory of communication, resources, disposition, and bureaucratic structure. Novelty: This research offers insights into how structured procedures improve social aid program execution, emphasizing village leadership. Implications: The study highlights the necessity of clear guidelines and strong leadership to ensure successful social assistance programs like BLT DD, serving as a model for enhancing aid distribution efficiency in other villages. Highlights : Role of SOPs: Clear standard operating procedures enhance transparency and efficiency in aid distribution. Leadership Impact: Village head and welfare officer are crucial for the successful implementation of BLT DD. Theoretical Alignment: Findings support Edward III’s theory on effective communication and resource management in social programs. Keywords: Direct Cash Assistance, BLT DD, Desa Gelam, standard operating procedures, village leadership

Factors Influencing Outsourcing Of Valuation Services By Financial Institutions In Lagos State

This paper examines the factors that influence outsourcing of valuation by Financial Institutions (FI) in Lagos State, this with a view to enhance valuation services delivery. Primary data used for the study were obtained from the questionnaires administered on 101 financial institutions found within the scope of well-structured financial institutions and accessed through their head offices. A total of 78 questionnaires were retrieved and found useable for this study. The data were analyzed with the aid of inferential statistics such as mean rating using 5 points Likert scale. The study showed that ‘’ Reduce Management burden’’, ‘’ Allow Management to concentrate on core business’’, and ‘’Improve Accountability’’ are the top three related factors influencing outsourcing of Valuation services while ‘’to improve quality of work’’, ’to improve speed of work’’ and ‘’ to improve productivity’’ are the three least factors influencing valuation outsourcing and are even insignificant as the least three have mean rating less than 2.5. The study concluded that Estate Valuers are not known for quality work, in other word Estate Surveyors and Valuers are engaged by FI not really to improve quality of work, improve speed of work or to improve productivity but for FI to be able to concentrate on the core business. It is therefore essential for Estate Valuer to improve on their quality and speed of their work so as to enhance desired productivity for them to be able to compete favourably with their counterpart in the developed nations. The efficient service delivery will add value to financial institutions operations, better the lot of stakeholders and subsequently improve national economy

The Arena Liga Portugal: aiming for SMART design

The new Portuguese Football League headquarters – Arena Liga Portugal – is a high-profile, prestigious project located in the city of Porto. LAIII was presented with a brief to deliver the architectural vision of a 'floating' cube against a challenging programme, incorporating a diverse range of uses, including office space, auditorium, museum, sports hall, and a vast green podium. The result is a striking head office whose structural design, detailing and complexity are masked by the simplicity of its concept. As engineers, we see ourselves as more than just designers. We believe true value can only be delivered if we share common drivers with other stakeholders and work together to create answers that balance our overall goals, to arrive at the most suitable solutions possible. Throughout the design process, our main goal was to ensure we reached a cost-effective solution for Arena Liga Portugal, by balancing design drivers; in particular, we sought to avoid jeopardising the project vision in any way. This mindset was particularly important during the early stages of the design process. At this point, not only are the opportunities to create an impact the greatest, and the ideas the most abundant, but the exploration of these is the most rewarding. The challenge was to find the 'best' design options for the project. The best structural design is something that is very difficult to define and achieve, since every stakeholder has its own definition of 'best'. Some might define it as the most efficient in terms of cost and time/programme, while others judge it in terms of performance or sustainability credentials. There is not a single correct definition. The best solution is the one that gathers the most value among all the stakeholders for a given project. The entire building aims to be a fluid and open space, with strong links to the city and the local community. Arena Liga Portugal HQ will be an urban beacon, visible day and night. Expected to be completed by the end of 2024 as a landmark institutional building that is simultaneously a sports, cultural and leisure facility. it will raise the profile of an area of the city that is sometimes forgotten.

Pengaruh Pengendalian Internal dan Penerapan Akuntansi Terhadap Kualitas Laporan Keuangan pada Kantor Kepala Desa Sionggoton Kec.Simangambat Kab. Padang Lawas Utara.

This research aims to determine the influence of internal control and the application of accounting in the office of the Sionggoton village head. This research uses quantitative methods, data collection techniques by distributing questionnaires and the sample in this research was 30 people in the office of the Sionggoton village head using a saturated sampling technique. The results of the research show that internal control and the application of accounting have a positive and significant effect on the quality of financial reports, namely that there is a positive influence of internal control on the quality of financial reports in the office of the Sionggoton village head; The quality of financial reports at the Sionggoton village head's office is positively influenced by the application of accounting; The quality of financial reports at the Sionggoton village head's office is influenced positively and significantly by the application of accounting principles and internal control.

Building Sustainable Competitive Advantage in Banking through Organizational Agility

The fast development of technology in the banking sector has forced a basic review of organizational strategies and structures since banks want to keep ahead of the curve and satisfy the evolving needs of the digital era. This study examines the mediating role of organizational agility in the relationship between transformational leadership and digital transformation on sustainable competitive advantage in the banking sector. The research sample was drawn from a population consisting of head offices, branch offices, and sub-branch offices of regional banks in Indonesia, totaling 185 units. Based on 185 data points collected through surveys distributed to unit leaders, we used PLS-SEM analysis to test the proposed hypotheses. Empirical results indicate that transformational leadership and digital transformation have no significant effect on sustainable competitive advantage. However, organizational agility can significantly mediate this impact on sustainable competitive advantage. The findings underscore the importance of developing agility as an internal factor of organizations that plays a crucial role in achieving sustainable competitive advantage.

The Role of Surrendering to God in Reducing Work-Related Stress Among Office Workers

Abstract Background:Work-related stress is a common mental health concern among office workers. Surrendering to God during work activities may help prevent or reduce the risk of work-related stress. Objectives:This study aims to examine the correlation between surrendering to God and work-related stress among office workers at the Head Office of Company X. Methods:A cross-sectional study design was used in this research. A total of 149 respondents were selected through simple random sampling. Results:The study found that 24.5% of workers experience work-related stress. It also revealed that higher levels of surrendering to God as measured by dimensions such as effort (ikhtiar), patience, gratitude, acceptance of fate, and faith in God are significantly correlated with lower levels of work-related stress among office workers. Conclusion:It is crucial to promote and enhance the practice of surrendering to God in work environments to help prevent work-related stress among office workers. Organizing training to improve employees' emotional and spiritual management capacities is vital for maintaining their mental health. Keywords:surrendering to god; work-related stress; office workers

Readiness of Warunggunung Village, Lebak Regency in Realizing the Smart Village Program: a Review of the Smart Government Domain

In research This the existence of a Smart village in Warunggunung Village can understand problems faced by the village with understand situation latest from problems that exist in the village, with manage various source power to be effective and efficient, then maximizing objective for serve public. Study This aim for see how one dimensions of the smart village implemented namely smart government in Warunggunung Village, Lebak Regency. Method used in study This is descriptive qualitative use theory from Bakri (2004) about readiness with the STOPE model. Interview data collection done with informant from the Warunggunung Village Head's Office and parties public. Research result show that readiness village warunggunung in dimensions of smart government yet walk with Good seen from lack of budget and HR readiness of Warunggunung Village in prepare digitalization service village in Warunggung Village Because Still There is a number of features that are not yet Can walk optimally. Other perceived obstacles were also seen from side public it's the one that’s lacking participate active and public with the world of digitalization. Efforts made as preparedness and coping factor inhibitor with do training For increase the quality of human resources as well Keep going do socialization massively to the people of Warunggung Village about method use technology digital information and services.

Progression in central blood pressure and hemodynamic parameters and relationship with cardiovascular risk factors in a Spanish population. EVA follow-up study.

The progression of Central Blood Pressure (CBP) values and central hemodynamic parameters and its relationship with cardiovascular risk factors is quite unknown. We sought to investigate this association in a Spanish adult population without cardiovascular diseases. Prospective observational research with a five-year follow-up. Randomly sampled 501 individuals (mean age 56±14 years, 50.3% women). After five years, 480 individuals had a follow-up. Measurements taken using the SphygmoCor® (AtCor Medical Pty Ltd., Head Office,West Ryde, Australia), following all the recommendations established in the "International task force"1, giving an estimate of central blood pressure relative to measured brachial blood pressure (type 1 device). Progressions during follow-up: central systolic blood pressure (cSBP): 4.16±13.71 mmHg; central diastolic blood pressure (cDBP): 2.45±11.37 mmHg; central pulse pressure (cPP): 1.72±12.43 mmHg; pulse pressure amplification (PPA): 2.85±12.20 mmHg; ejection duration (ED): 7.00±47.87ms; subendocardial viability ratio (SEVR): -8.04±36.24%. In multiple regression analysis: cSBP positively associated with: BMI (β=0.476); waist size (β=0.159); number of cigarettes per day (β=0.192). Inversely associated with peripheral systolic blood pressure (β=-0.282). cDBP increase positively associated with number of cigarettes per day (β=0.174). Inversely associated with peripheral diastolic blood pressure (β=-0.292). cPP increase positively associated with BMI (β=0.330). Inversely associated with peripheral pulse pressure (β=-0.262). PPA increase positively associated with: BMI (β=0.276); number of cigarettes per day (β=0.281). ED progress inversely associated with basal plasma glucose (β=-0.286). All measures increased except for SEVR. Progressions in CBP and PPA were positively associated with anthropometric parameters and number of cigarettes and CBP inversely associated with peripheral blood pressure, although this association was different according to sex.

Integration of Business Unit Financial Reporting Systems in Village-Owned Enterprises (BUMDes)

BUMDes is a village government-owned business institution established in an effort to strengthen the village economy, based on the needs and potential of the village concerned. In its operations, BUMDes can have various business units with autonomous management in one business entity. Each business unit makes its own financial report according to the type of business it runs. The resulting financial report will be submitted to the head office for merger and consolidation. Although each business unit has a different type of business, the process and provisions for preparing financial reports in each business unit are the same, because they are regulated in government regulations. The only differences are related to operational reporting and components/account names in the financial report. To improve the ease of preparation and accountability of its financial reports, the existence of an integrated accounting information system is a must. As an initial step, a design process is carried out which will be used as the basis or technical reference for the development process. The design process is carried out with an object-oriented approach, with the results in the form of classes/components and interactions between them which are the foundation of the system building. This will facilitate the development process and this integrated system can then be built/developed in stages according to the development/addition of business units from BUMDes.

European Academy of Neurology: First 10 years.

The European Academy of Neurology (EAN) was founded in May 2014 as the scientific society of all neurologists and all national neurological societies in Europe. The creation of EAN was based on the conscious decision of two predecessor societies (the European Federation of Neurological Societies and the European Neurological Society) to have a unique society for this continent with its 53 countries according to the World Health Organization and with the EU as the most important continental political decision level. In this report, the important milestones and the motivations of the decision-makers during the first 10 years are described. The development of the annual congress, the broad educational agenda, and the scientific groundwork including the European guidelines for the practise of neurology are described. Collaboration with and work for the national neurological societies is an important task for EAN. The political representation of neurology in Brussels and collaboration with the scientific societies of neighbouring medical disciplines and patient organizations are other major tasks on the agenda of the organization. EAN's goal is to reduce the burden of neurological diseases and to be the "home of neurology" in Europe for physicians, patients, and society. EAN communicates and interacts with its members, patients, partners, politicians, and the public through different channels. EAN is the owner of the scientifically independent European Journal of Neurology. EAN is based in Vienna, where its head office is located, but is also strongly represented in Brussels.

Knowledge, Aptitude, and Practice Study Regarding Modifiable Factors Among Females Diagnosed With PCOS

Background: Polycystic Ovarian Syndrome (PCOS) is a lifelong endocrine disorder affecting reproductive, metabolic, and psychological health. Despite its prevalence, especially in South Asian populations, awareness of lifestyle modifications for managing PCOS remains inadequate.Objective: To assess the knowledge, attitudes, and practices regarding modifiable factors such as exercise among women diagnosed with PCOS in Pakistan.Methods: A cross-sectional study was conducted over four months at the Divisional Head Quarter Hospital in Gujranwala, Pakistan, involving 255 women aged 18-45 years diagnosed with PCOS. Data were collected using a self-designed Knowledge, Attitude, and Practice (KAP) questionnaire and analyzed with SPSS version 25. Descriptive statistics and Pearson’s correlation were used for analysis.Results: The mean knowledge, attitude, and practice scores were 18.16 (SD = 3.56), 8.45 (SD = 2.66), and 6.57 (SD = 1.74), respectively. 44.31% of participants had poor practice habits, and only 2.7% had been referred to physiotherapists. Emotional distress was common, with 35.3% reporting anxiety.Conclusion: Despite moderate knowledge and favorable attitudes, the adoption of lifestyle modifications for PCOS management is low. A multidisciplinary approach integrating physiotherapy and psychological support is needed to improve health outcomes for women with PCOS.