Ground Staff Research Articles

Navigating Intercultural Communication Challenges: Addressing Language Barriers and Foreign Language Anxiety Among Thai Low-Cost Airline Ground Staff

Navigating Intercultural Communication Challenges: Addressing Language Barriers and Foreign Language Anxiety Among Thai Low-Cost Airline Ground Staff

A Study on the Impact of Airline Internal Marketing on Positive Psychological Capital and Affective Commitment - Focusing on Ground Staff -

A Study on the Impact of Airline Internal Marketing on Positive Psychological Capital and Affective Commitment - Focusing on Ground Staff -

Human performance in the rail freight yard

Human performance in the rail freight yard has been identified as a source of risk for rail freight operations. This is both within the yard itself, and also with train preparation issues leading to incidents on the network. The rail freight yard is an area that has received limited research attention. Over 30 hours of observations were conducted at five major freight yards in Great Britain, along with 30 interviews of rail freight ground staff. Task models, human performance factors and potential solutions that were further explored in a workshop with freight personnel. This analysis led to an understanding of freight yard activities, the impact of freight yard design and environment, and the role external pressures on freight yard performance including upstream planning. The implications are discussed for both current freight operations, and for future technology and process change within the rail freight sector.

Measuring Self-Actualizing Tendency of Airport Ground Staff and Conducting Differential Analysis

Measuring Self-Actualizing Tendency of Airport Ground Staff and Conducting Differential Analysis

A Study on the Relationship between Emotional Labor, Job Burnout, and Customer Orientation of Airline Ground Staff

A Study on the Relationship between Emotional Labor, Job Burnout, and Customer Orientation of Airline Ground Staff

Prisoner’s Rights: An In-depth Study on the Prison Infrastructure, Psychological and Physical Health of Prisoners, and Unnatural Deaths in Prison

India is a nation with the second highest population in the world with a moderate crime rate, thus naturally, overcrowding in prisons in India has been a prevalent issue since long back. Overcrowding in prison is the result of the slow pace of the judiciary in conducting the criminal procedures. It is evident by the fact that the number of under trial prisoners is more than the number of convicted prisoners. In such a scenario it is of massive importance that the rights of the all prisoners are adequately protected. However, in reality, it is far from being the case. The authors have studied and analysed the prominent issues that arise from a lack of competent ground staff and poor infrastructure within prisons, such as poor mental and physical health among prisoners, corruption among prison officials, and arbitrary activities inside prisons across India. The authors have shown in this paper that how poor infrastructure in prison leads to unnatural deaths in prisons, by analysing the statistics provided by the NCRB. After a thorough analysis of the current scenario of prisons in India, the authors have studied the respective current circumstance in reference to international and UN conventions, as well as human rights. We conducted an in-depth psychological research of the inmates' conditions in the prison, as well as the psychological adversities caused by overcrowding, familial deprivation, dread of the unknown, and isolation.

Perceived Competence of Ground Staff in Dealing with Unruly Passenger Behavior at Manila International Airport Authority Airports

Abstract: Unruly passenger behavior poses a significant challenge to the airline industry, affecting safety, security, and customer satisfaction. Ground staff play a crucial role in managing these behaviors, and their perceived competence is pivotal in shaping passengers' overall experiences. Passengers' perception of ground staff competence depends on factors such as staff knowledge of airline policies, de-escalation techniques, and their projection of confidence in handling unruly passengers. Airlines have an opportunity to enhance ground staff competence through comprehensive training, clear policies, and a culture of support and teamwork. The study aims to assess and describe the perceived competence of ground staff in dealing with unruly passenger behavior at Manila International Airport Authority airports. A quantitative research design used a survey as the primary data collection method. Stratified and convenience sampling methods were combined to select 1,475 respondents, representing a diverse sample. Data was analyzed using mean scores, standard deviation, and variance to assess the perceived competence of ground staff. The data suggests that ground staff generally exhibit competence in dealing with unruly passenger behavior. However, competence may vary in specific situations, such as when passengers exploit minor anomalies or use their social status for additional services. Overall, ground staff are perceived as competent, particularly in handling passengers displaying potentially violent tendencies. The findings of this study reveal that ground staff at Manila International Airport Authority airports are generally perceived as competent in handling unruly passenger behavior. While competence may vary in specific situations, such as when passengers exploit minor anomalies, overall, ground staff are well-equipped to ensure passenger safety and a smooth travel experience. The study highlights the importance of ongoing investment in staff training and resources to improve the competence of ground staff in addressing unruly passenger behavior, ultimately contributing to passenger satisfaction and safety.

저비용 항공사(LCC) 종사자가 인식한 ESG 경영의 속성이 ESG의 진정성과 조직몰입, 조직충성도에 미치는 영향

Despite growing global concern about the climate crisis and the unpredictable changes in environmental, social, and economic circumstances, there is a significant research gap in understanding internal stakeholders' perspectives on ESG practices in the airline industry. Existing research focuses primarily on the impact of airline ESG management on external stakeholders and financial performance, with little empirical research exploring internal perspectives, particularly among low-cost carriers. The goal of this research is to fill that gap by investigating the impact of ESG attributions perceived by internal stakeholders, such as cabin crew, ground staff, flight crew, and aircraft maintenance personnel, on ESG authenticity, organizational commitment, and organizational loyalty in the context of a low-cost carrier. From February 23 to March 31, 2023, an online survey was conducted with 160 respondents from low-cost carriers. According to the findings, values-driven, strategic-driven, and egoistic-driven attributions have no influence on ESG authenticity. Stakeholder-driven attributions, on the other hand, have a significant impact on ESG authenticity and have a positive influence on organizational commitment and loyalty. This study contributes theoretically to the understanding of internal stakeholders' perceptions of ESG attributions in low-cost carriers. Furthermore, it offers practical implications by emphasizing which attributions should be emphasized in order to foster authenticity among airline employees, resulting in increased organizational commitment and loyalty. This study emphasizes the importance of stakeholder-driven attributions not only for stakeholders such as investors and customers, but also for the workforce, emphasizing their importance in the ESG management of low-cost carriers.

Exploring the Mutual Influence Relationships of International Airport Resilience Factors from the Perspective of Aviation Safety: Using Fermatean Fuzzy DEMATEL Approach

International airports are responding to the threat of climate change and various man-made hazards by proposing impact protection measures. Airport managers and risk controllers should develop a comprehensive risk assessment model to measure the mutual influence relationships of resilience factors. In this paper, the problem of treating resilience factors as independent ones in previous studies is overcome. In this study, we not only develop a framework for assessing resilience factors in international airports based on an aviation safety perspective, but also develop the Fermatean fuzzy decision-making trial and evaluation laboratory (FF-DEMATEL) to identify the mutual influence relationships of resilience factors. Fermatean fuzzy sets are incorporated in DEMATEL to reflect information incompleteness and uncertainty. The critical resilience factors of international airports were identified through real-case analysis. In terms of importance, the results show that rescue capability is a core capability that is important for airport resilience. In addition, “security management system (SeMS) integrity”, “education and training of ground staff on airport safety awareness”, “first aid mechanism for the injured”, and “adequate maintenance equipment for rapid restoration tasks” are identified as key factors that are given more weights. On the other hand, in terms of influence strength, the detection capability has the highest total influence and significantly influenced the other resilience capabilities. Finally, the influential network relation map (INRM) is utilized to assist decisionmakers in swiftly comprehending the impact of factors and formulating viable strategies to enhance airport resilience. This enables airport managers and risk controllers to make informed decisions and allocate resources efficiently.

SAFETY RISK MANAGEMENT AS RELATED TO AIRPORT PASSENGER EXPERIENCE AT MANILA INTERNATIONAL AND DOMESTIC AIRPORTS

This paper analyzed how employee attitudes towards safety risk management, perceived competence of ground staff in dealing with unruly passenger behavior, and perceived waiting time for airport security screening service can influence aviation safety performance and passenger experience at the airports operated by the Manila International Airport Authority. Descriptive survey, descriptive correlation, and thematic analysis methods were used to analyze the data. The results of the analysis showed that there is a weak, positive relationship between employees attitudes towards safety risk management and perceived competence of ground staff in dealing with unruly passenger behavior, however this correlation is not statistically significant. Additionally, there is a weak, positive relationship between perceived airport passenger experience and employee’s attitudes towards safety risk management, but this is not statistically significant. Furthermore, there is a moderate, negative correlation between perceived airport passenger experience and perceived waiting time for security screening service, which is statistically significant. The findings of the study suggest that employee attitudes towards safety risk management have no significant impact on the overall experience of airport passengers. In order to improve the airport passenger experience, the Manila International Airport Authority should implement a comprehensive safety training program for all airport staff, develop a safety risk management system and procedure manual, provide regular training and refresher courses for ground staff, and implement comprehensive customer feedback and satisfaction surveys. KEYWORDS: safety risk management, perceived competence of ground staff in dealing with unruly passenger behavior, perceived waiting time, airport passenger experience

Integrated task scheduling and personnel rostering of airports ground staff: A case study

In dealing with personnel management in companies, two fundamental planning issues have to be handled: staff rostering and activities assignment. These two problems have historically been treated separately, in a sequential way; however, it is evident how strongly they are tied to each other and that solution quality inevitably drops if this connection is not taken into proper account. For this reason, also taking advantage of the massive recent advances in software and hardware technologies, the integrated task scheduling and personnel rostering problem (TSPR) has been formalized along with suitable algorithmic approaches to tackle both planning stages altogether. In this paper, we describe how the peculiar and complex case of airport ground staff was handled in a scenario defined by real-world data from a large airport in Italy. Specifically, we show that the problem can be cast into a mixed integer linear programming model. We then show that, to make the problem computationally tractable, the introduction within the model of a set of suitable valid inequalities is crucial. Indeed, as opposed to the base model from the literature, the novel, improved formulation allowed to effectively obtain near-optimal solutions in reasonable time even for the considered large-scale and real-world scenario.

Hygienic assessment of the acoustic load on airport ground staff during ground handling of aircrafts

Hygienic assessment of the acoustic load on airport ground staff during ground handling of aircrafts

OCCUPATIONAL EXPOSURE TO NOISE DURING AIRPORT GROUND HANDLING - IMPACT AND RECOMMENDATIONS TO REDUCE THE OCCUPATIONAL RISK OF DAMAGE TO THE HEALTH OF WORKERS. CURRENT STATE OF LEGISLATION IN THE FIELD OF NOISE PREVENTION IN THE WORKPLACE IN BULGARIA

Those working in the ground handling of aircraft at the airport in the process of performing their activities are exposed to the impact of a complex of harmful and dangerous risk factors, including noise. Noise in the working environment above 85 dB(A) is one of the first unfavorable factors at the airport that affect the functional state of various organs and systems in the human body. Exposure to noise in the work environment at or above 85 dB(A) can cause a number of complaints related to the central and autonomic nervous systems, disorders in the vestibular and auditory apparatus up to permanent hearing loss, reduced work capacity, impaired concentration, fatigue, difficulty in verbal communication, the ability to hear warning signals, respond to environmental sounds, etc. All this affects the general safety and is a prerequisite for the occurrence of aviation accidents caused by the human factor. The purpose of the present study is to present the results of research conducted on noise at the airport itself and its impact on ground staff, by deriving good practices and examples, to make general conclusions and proposals with a practical orientation for the introduction of a standard for health monitoring and prevention of the risk of noise exposure among airport ground handling workers. The methods used are documentary, formal-logical with analysis of official documents, systematic review of articles and data in the surveyed area. The results of the survey show the lack of clear legal rules and standards in the Republic of Bulgaria regarding the health screening of hearing for those working in environments with excessive noise levels, including for ground handling operators at airports. Therefore, solutions to this problem must be implemented, in particular through the introduction of a standard and the introduction of clear criteria for health monitoring, engineering, ergonomic knowledge and preventive measures. Hearing prevention, early screening and health monitoring among workers at excessive levels of noise in the work environment should be a priority of every legislation, responsibility and obligation of every employer.

Development of a series of miniaturization device for insulation wrapping of distribution lines

With the continuous expansion of the scale of power grid in China, the traditional line inspection method has been difficult to meet the requirements of the future power system, the research and application of line inspection robot has become inevitable.Line inspection robot instead of manual line inspection, not only can avoid unnecessary dangers, but also can complete insulation repair work, inspection inspection efficiency is high [1-2]. This project by 10 kv overhead insulated package unit as the research object, according to the insulation repair the actual situation of the construction site, developed a device used for 10 kv overhead line insulation package, the robot by the ground staff through tablet computer remote control operation, to walk to the on-line control insulation package device to fix position, to repair the cable package on the wire. The whole operation process does not need power outage, so that the robot can replace the manual work to complete the insulation repair of the line [3-4].

A MODEL-BASED APPROACH FOR FLIGHT DELAY PREDICTION

Flight delays incur costs directly and indirectly, such as for maintaining crowd at the gate, extra remuneration for staff, food service, and lodging. The delayed arrival of aircraft will have signicant impact on an airport's management, like the reallotment of parking gates, runways and scheduling of ground staff. The precise prediction of ight delays can provide passengers with dependable travel schedules and improve the service performance of airports and airlines. Objectives: To propose a model that can predict a ight delay, using machine learning algorithms like logistic regression methods. Methods: Logistic model with and without shrinkage was t on an Airlines dataset of movements of 6585 domestic ights of 18 airlines in the United States and then, lasso, ridge and elastic net were used to improve the predictive ability. Results: Among all the models, the day-specic was found to give the best ight delay prediction. Conclusion: Since, only 0.6 sensitivity and 0.5-0.6 specicity could be achieved in our predictive model, it is not very reliable as there are other factors that inuence a ight delay.

Real-Time Visual Recognition of Ramp Hand Signals for UAS Ground Operations

We describe the design and validation of a vision-based system that allows the dynamic identification of ramp signals performed by airport ground staff. This ramp signals’ recognizer increases the autonomy of unmanned vehicles and prevents errors caused by visual misinterpretations or lack of attention from the pilot of manned vehicles. This system is based on supervised machine learning techniques, developed with our own training dataset and two models. The first model is based on a pre-trained Convolutional Pose Machine followed by a classifier, for which we have evaluated two possibilities: A Random Forest and a Multi-Layer Perceptron based classifier. The second model is based on a single Convolutional Neural Network that classifies the gestures directly imported from real images. When experimentally tested, the first model proved to be more accurate and scalable than the second one. Its strength relies on a better capacity to extract information from the images and transform the domain of pixels into spatial vectors, which increases the robustness of the classification layer. The second model instead is more adequate for gestures’ identification in low visibility environments, such as during night operations, conditions in which the first model appeared to be more limited, segmenting the shape of the operator. Our results support the use of supervised learning and computer vision techniques for the correct identification and classification of ramp hand signals performed by airport marshallers.

IMAGEWARE SCAN MANAGER APPLICATION IN ARCHIVES MANAGEMENT AT PT ESA TAWANG CIPTA SIDOARJO

PT Esa Tawang Cipta is a company engaged in education and training in the world of aviation. The company offers education and training packages for aviation security (AVSEC), ground staff and Air Cargo. The prepared instructors have experience in the field of aviation. In addition to the field of education and training, there are other business fields, namely in the field of cargo. Archives are something that cannot be separated from the organization because in it there are sources of information and can also be used as the memory center of a company or organization. In this advanced era, many office work has been done electronically, one of which is archiving. Archives at PT Esa Tawang Cipta still use conventional archives. In the implementation of the archives at PT Esa Tawang Cipta there were problems because the documents in the education and training fields were mixed with the cargo business sector. This makes it difficult to find the archives needed and slows down archiving activities. Therefore, electronic archives to facilitate the implementation of archives in the company. The electronic archive through the IWSM application at PT Esa Tawang Cipta is organized into 3 workgroups, 11 template worksheets, 22 worksheets, 51 fields. In addition, a manual book for running the IWSM application was also made.

The post pandemic air transport competitive advantages: new normal challenges of strategic human resource management (the case study of Bangkok Airways)

The epidemic clearly proven that every industry of the economy should never undervalue external environment. Every business needs to be flexible and adaptable without losing sight of their primary objective of profitability. Whereas, internal organizational management needs to be strategically focused. In consequent, an effective management of human resources is essential to enhancing business operations. The air transport industry is particularly sensitive to environmental fluctuations. Therefore, this study emphasizes strategic human resource management to strengthen Thailand's aviation industry's competitive advantage characteristics in the modern period of the new normal culture. The data were collected by using a number of sample questionnaires, which collected from a ground staff employee of Bangkok Airways. In order to evaluate Bangkok Airways' level of human resource management and level of competitive advantage, the sample group of employees was divided into two groups. There are 585 persons in total between the first group of 310 employees as officer level and the second group of 275 supervisors and manager’s level. According to the research findings, in terms of factors influencing competitive advantage in strategic human resource management, Strategic Alignment (SA) is the most crucial element to be implemented.

Strategic human resource management in aviation industry a new normal perspective after the COVID-19 crisis: a case study of Bangkok Airways

This is quantitative research that study the strategic human resource management of the aviation industry in Thailand in the new normal culture era with objective to study the level of strategic human resource management factors of the Thai aviation industry in the new normal culture era.This is a quantitative research study. The data were collected by using a number of sample questionnaires, which is a ground staff employee of Bangkok Airways.The sample group of employeeswere assigned into 2 groups in order to assess the level of human resource management and the level of competitive advantage of Bangkok Airways. The first group is a group of 310 employees, and the second group is a supervisor and manager, totaling 275 people, a total of 585 people.The data analysis in this research were, Frequency, Percentage, Mean, Standard Deviation and T-test. 2 groups Pearson's Product-moment Correlation Coefficient Analysis and Multiple Regression Analysis.The results of this research shown that Bangkok Airways focusing on the importance of Human Resource Information System (HRIS) at the very most order,From the research result, the researcher recommend that the airline should adopt strategic human resource managementto create a competitive advantage in the aviation industry in Thailand in the new normal culture era in orderto develop the organization's competency in airline business accordingly.

Development of Competency-Based Instruction in the Challenging Era: A Case Study of French for Airline Ground Services

In this decade, the world faces to several challenges such as economic volatility and transformation of work styles and lifestyle changed at the moment. It is undeniable that the travel by plane is in high demand before and after Covid-19. The airport ground services need competent personnel. The teaching of French at the university does not neglect these situations. French Program of Khon Kaen University created the French for Airline Ground Service course in 2011. Nowadays, this course opens its doors to accommodate 80 percent of the 3rd year of French major. It is interesting to study the development of the course and analyze the teaching and learning methods. This research was based on the action-oriented approach to pedagogy and teaching on the basis of competence. The results show that this course offers learners French at the B1+ level of CEFR and the basic skills for the airport ground staff in relation to the Rome N2201 of the Pôle Emploi of French Republic. In terms of learning activities, learners follow the Interaction Mode of Instruction to acquire life and career skills. Moreover, the software applications on flight preparation: Flightradar24 and Windy are used in the learning activities. This brings the learners to practice digital language and technology. Nevertheless, this research lacks the satisfaction of the airline entrepreneurs