Good Interpersonal Communication Research Articles

Looking at Employee Interpersonal Communication

This study aims to determine the importance of interpersonal communication in increasing customer satisfaction at Edmond Auto Garage. This research uses a descriptive approach with a qualitative research type. Data were collected through interviews, observation, and recording. Five customers were selected as informants in this study. The results showed that interpersonal communication from the components of openness, empathy, supportiveness and positiveness was successful and met the client's expectations. Therefore, good interpersonal communication can be a supporting factor for customer satisfaction.

The Influence of Teacher Interpersonal Communication on Students' Interest in Learning (Case Study of Students at the Private Madrasah Aliyah Plus Al-Ullum School)

In the teaching and learning process there must be good communication applied by the teacher to the students. So, the learning process will run well and students can feel comfortable, not bored, willing to pay close attention to learning, a close relationship between students and teachers, the boring learning and teaching process is the help of a teacher, learning that Monotony will make it difficult for students to pay close attention to the discussion that has been explained by the teacher. Good interpersonal communication will support enthusiasm for learning and increase students' interest in learning at the private MAS plus Al-ulum. Good communication can also make students themselves comfortable and not prejudiced against the teacher's response.

Effective Communication in Providing Medication Information and Patient Satisfaction: A Cross-sectional Survey in Denpasar

Background: Pharmacy personnel should provide pharmaceutical care concerning the applicable standards. Furthermore, pharmacy management must consider patient satisfaction to ensure business continuity. Patient subjective factors strongly influence satisfaction. Meanwhile, patient perceptions of pharmaceutical services will change as their experience increases. The pharmacy must improve its services effectively and efficiently. Factors that affect patient satisfaction can assist pharmacies in improving service quality. Effective communication does not require additional resources to improve service quality. The same information can have different effects when presented in different ways.Objectives: Predict the domain of effective communication that influences patient satisfaction.Methods: The cross-sectional survey using a valid and reliable questionnaire was conducted in Denpasar. The research involved 100 pharmacy consumers and was taken with a convenience sampling technique. Data were analyzed descriptively, followed by a Chi-square test and multivariate analysis using logistic regression. The research involved four independent variables: pharmacy atmosphere, pharmacist performance, pharmaceutical technical competence, and interpersonal communication competence. Patient satisfaction is the dependent variable in this study. Results: Communication factors generally affect patient satisfaction in providing drug information. Among all the independent variables tested, interpersonal communication competence plays a significant role in predicting patient satisfaction with a p-value of 0.043 (Logistic regression with 95% confidence level).Conclusion: Patients who perceive pharmacists as having good interpersonal communication competence are 3,133 times more likely to be satisfied. Thus, pharmaceutical staff must train interpersonal communication skills to provide drug information to achieve patient satisfaction outcomes in pharmaceutical services.

Youth-led social accountability among service providers optimizing sexual and reproductive health rights outcomes in Kilifi County, Kenya


 Background: The demand side of the health system is gaining traction to improve health outcomes. Among adolescents and youths, this is needed, particularly in low- and middle-income countries (LMICs) where they account for the majority and demographic dividends require that they be healthy and productive to participate in national development. Unfortunately, at this transition age from childhood into adulthood, they experience many challenges such as malnutrition, poverty, school dropout rates, gender inequality, drug and substance abuse, mental ill-health, and menstrual hygiene and health challenges. Risky behaviors related to SRHR include unplanned pregnancies, gender and sexual orientation issues, gender-based violence, sexually transmitted infections, harmful cultural practices, and reproductive cancers.
 Methods: VSO PITCH Data for the youth accountability project addressed social accountability by service providers for youth-friendly information and services. The data tool used was the intersectional community scorecard collected through focused group discussion entries made at county health facilities by youth, service providers, and interface synthesis of satisfaction scores. These were uploaded onto a digital platform showing the number of FGDs, core indicators, satisfaction scores, reasons, recommendations, and action plans. This project was conducted in Kilifi County and two other counties. 
 Results: FGDs comprised 50% youth, 25% adults, 25% of mixed age range, and two persons with disability. All core indicators were unsatisfactory, <50%, and did not meet the global standard for quality healthcare services. The satisfaction score for the number of staff providers was grossly underserved at 10%, with the youth demanding that they serve their own. A satisfaction score of 30% was reported due to a lack of disability services, privacy, youth space, inadequate quality of care including test kits for HIV, and discriminated and stigmatized LGBTQ+ with back-biting after delivery of services. 
 Conclusion: Youth-led social accountability ensures service providers are responsive to the needs of adolescents and youth. The propulsion is by youth for youth who should be health literate on social accountability. More attention among service providers includes the provision of adequate competent staff, VCAT, compassionate and respectful care, and good interpersonal communication, meaningful engagement and reverse mentorship with adolescents and youth, and a focus on rights-based and intersectionality for better SRHR outcomes and youth development.

Komunikasi Interpersonal Customer Service Lotte Grosir dalam Melayani Pelanggan di Kota Samarinda

Interpersonal communication plays an important role in a company, one of which is retail, the quality of good interpersonal communication needs to be mastered by customer service because it deals directly with customers, the quality of interpersonal communication is needed to create good service for customers. The purpose of this study was to determine the interpersonal communication process of Lotte Grosir's customer service in serving customers in Samarinda City. The research method used is a qualitative method. Data collection techniques include interviews, observation and documentation. The informants in this study consisted of 3 customer service people, 1 guard manager and 2 customers. The results of this study indicate that there are 6 elements found in the field, namely self-introduction and other individuals from customer service openness to customers and customer service digging into customer backgrounds to reduce uncertainty to customers. Knowing the situation can be seen from the way customer service listens to complaints experienced by customers before providing solutions. Creating and maintaining meaningful relationships is evident in customer service. Providing service to customers in a friendly and courteous manner, not hurting customer feelings, giving trust to customers. Persuasion is seen when customer service provides options for exchanging goods before a refund is made if there is a discrepancy with the customer. Relaxed interactions can be seen from the way customer service makes jokes to customers, but one customer service that lacks initiative tends to wait for customers who ask questions. Helping seen from customer service helps reduce cognitive and behavioral uncertainty in customers in making decisions if customers feel unsure about their choices.

INTERPERSONAL COMMUNICATION RELATIONSHIPS AND LIBRARIES: A SYSTEMATIC LITERATURE REVIEW

This study uses the Systematic Literature Review (SLR) method to explore the relationship between interpersonal communication and libraries, focusing on the role of librarian-user interactions in fostering a comfortable atmosphere and ensuring user satisfaction. Our research shows a positive correlation between effective interpersonal communication and success in the library environment. Our findings underscore the importance of librarians' direct involvement in achieving a high quality library through good interpersonal communication, thereby increasing user satisfaction. This research contributes valuable insights to understanding the dynamics of interpersonal communication within libraries, paving the way to improve communication strategies and enhance user experience.

Improving Interpersonal Communication Capability Of Indonesian Workers In South Korea

The aim of this community activity is as an effort to improve the interpersonal communication skills of Indonesian workers (TKI) in South Korea. Good interpersonal communication skills are an important key in adapting to different cultural work environments and building effective relationships with colleagues, superiors and the surrounding community. The method used is online counseling. The targets are migrant workers who work in South Korea. The problem solving model used includes: identifying factors that influence the interpersonal communication skills of migrant workers in South Korea, such as differences in language, culture and communication norms. The results and discussion include a review of strategies and approaches that can be used to improve the interpersonal communication skills of migrant workers, including communication skills training, use of modern communication media and increased cultural understanding. Apart from that, this activity has provided important insights for the government, labor placement agents and TKI themselves in their efforts to improve work quality, adaptation and social interaction in their respective work environments.

ANALISIS MANAJEMEN SUMBER DAYA MANUSIA, KOMUNIKASI INTERPERSONAL DAN PENGENDALIAN INTERNAL TERHADAP EFEKTIVITAS PELAYANAN KESEHATAN DI RSUD PROVINSI SUMSEL

This study aims to analyze human resource management, interpersonal communication and internal control on the effectiveness of health services at the South Sumatra Prov Hospital. This research uses the mixed method method. This study used questionnaire data collection techniques, interviews and observations. Research results 1) Overall the variable of human resource management with an average percentage of 80.43%, which means that the HR management in the South Sumatra Prov Hospital is very good at carrying out its duties. Second, interpersonal communication with an average percentage of 83.34%, which means that communication in the Sumsel Prov Hospital in South Sumatra is going very well, be it between employees or direct communication with superiors. Internal control with an average percentage of 84.42%, which means that everything is going well and is in accordance with existing SOPs. Then, the effectiveness of health services obtained an average percentage of 85.88%, which means that the services provided have been carried out as optimally as possible so that everyone can get the best service from the South Sumatra Prov Hospital. 2) Efforts made to increase the effectiveness of health services at the Sumsel Prov Hospital are carried out by the management of Human Resources, in this case health workers and other employees. Maintain good interpersonal communication, between employees or employees and the hospital. Then, the implementation of internal control at the Sumsel Prov Hospital in order to provide health services properly and in accordance with applicable regulations.

The Effect of Interpersonal Communication of Outpatient Registration Officers on Patient Satisfaction at dr. Esnawan Antariksa Air Force Hospital

Interpersonal communication is a need and ability that health workers must have so that patients feel happy with the services provided. The research was conducted with a focus on outpatients because researchers wanted to know the effect of interpersonal communication of outpatient registration officers on patient satisfaction. The research method uses inferential analysis with a quantitative approach. Statistical test using Chi-square test. The sampling method used in this research is accidental sampling. Based on the research results, the description of interpersonal communication of officers who are categorized as poor interpersonal communication is 36 (51.4%), officers who are categorized as good interpersonal communication are 34 (48.6%). The description of the satisfaction of patients who are categorized as dissatisfied is 36 (51.4%), the satisfaction of patients who are categorized as satisfied is 34 (48.6%) and there is an influence between the interpersonal communication of registration officers and patient satisfaction at dr. Esnawan Antariksa Air Force Hospital found that the p-value was 0.000 < 0.05. By calculation, the odds ratio obtained a value of 15.98, meaning that interpersonal communication has a 15 times risk factor for patient satisfaction at dr. Esnawan Antariksa Air Force Hospital. In conclusion, there is an effect between interpersonal communication of outpatient registration officers and patient satisfaction at dr. Esnawan Antariksa Air Force Hospital.

Communication Competency: The Impact of Interpersonal Communication on Student's Learning Activities

Interpersonal communication involves communicators and communicants meeting face to face and allows each communicator to capture the communicator's reaction or vice versa directly, both verbally and nonverbally. Good interpersonal communication will help increase student learning activities to the fullest. This study uses a quantitative approach with a survey method. The population in this study was 113, and the sample was 66, obtained using the proportional random sampling technique. The research was conducted at the Jinarakkhita Buddhist College of Religion in Lampung with even semester student respondents. Based on the study's results, it illustrates a significant influence between interpersonal communication variables and student learning activity variables. The criterion for testing the hypothesis is to reject H0 if t count > t table and vice versa. For the t distribution used dk = (n-2) and a = 0.05. Based on the data analysis obtained tcount = 3,081 while the t table with n = 66 and a = 0.05 brought 1,668. Then it can be seen that t count> t table (3,081> 1.668) or sig (0.003≤0.05), it is concluded that H0 is rejected and Ha is accepted, so there is an influence interpersonal communication on student learning activities.

An Investigation of Volleyball Extracurriculars Coaches’ Interpersonal Communication Knowledge

Communication is very important in the training process. The trainers are not only requiring good knowledge but also good communication skills. This study aimed to determine the interpersonal communication knowledge level based on gender, age, coaching experience, and background. The research method was a quantitative approach with descriptive and comparative statistics with percentage techniques. The research samples were 27 volleyball coaches in junior high school extracurriculars (20 males and 7 females aged 36.37 ± 8.56 years old). The instrument in this study was developed to measure the coaches’ interpersonal communication knowledge. The results showed that there are significantly different in coaches’ interpersonal communication knowledge based on the age groups and coaching experience groups (p value <0.05). Coaches in the oldest group (> 40 years old) has the highest score compared with other groups (83.00 ± 6.75). Furthermore, coaches who have experience in coaching more than 20 years also achieve the highest score compared to other groups (82.20 ± 7.07). The conclusion, most coaches have good interpersonal communication knowledge. However, coaching experience could contribute the interpersonal communication knowledge better.

Pengalaman Komunikasi Interpersonal Orang Tua Dan Anak Usia 8-10 Tahun Dalam Memahami Dampak Dari Bermain Game Online Dan Dampaknya Terhadap Prestasi Di Sekolah

This study aims to find out the experience of interpersonal communication between parents and children 8-10 years old, to understanding the impact of playing online games and the impact on their achievement at the schools in Bandung. The type of this research used is a qualitative descriptive study, and data analysis used are data reduction, data presentation and conclusions or verification. The results showed that parents were not able to have good interpersonal communication with their children, they tend to be aggressive and reactive, to deal with online game addiction that happened to their son, they look confused and don't know how to deal with this problem, so that they can only scold their children and forbid them to play online games, without being able to communicate effectively with them. Furthermore, playing online games has a negative impact on children, among others, the negative psychological, physical and behavioral impact for them, such as they are forgetting the time, not focused and don't listen to the parents, then forget about the environment because the are too fun playing games on their cellphone alone, emotional if they lose playing games, sleep late and forgot to eat. they don't want to listen to parents suggestions and orders also, and their school performance has decreased
 Keywords: Communication1, Interpersonal2, Games Online3, Performance4

KOMUNIKASI ANTARPRIBADI IBU DAN ANAK DALAM MENINGKATKAN PRESTASI BELAJAR ANAK (STUDI PADA MASYARAKAT DI DESA SUKADANAU RT004/02)

Communication is the most important part in improving child's achievement, because if there is no communication, we cannot know how the child's condition is. Good and effective interpersonal communication skills are needed by humans so that they can carry out all their activities well. The problem that occurs is communication barriers that occur due to the absence of openness in communication in improving children's achievements. The purpose of this research is to find out how big the role of communication in improvingchildren's achievement. The research method used is a qualitative approach, the researcher conducted interviews with 5 informants. The results of this study indicate that the importance and necessity of interpersonal communication between mother and child to improve child achievement. In conclusion, it can be said that communication is important not only in improving children's achievement but also in interacting with one another.

The Effect of Teacher Interpersonal Communication and Communication Climate in The Class on Students' Learning Interest in Economic Subjects

This study aims to determine the effect of teacher interpersonal communication and communication climate in the classroom on students' interest in studying economics at SMA Negeri 5 Depok. This study uses quantitative methods with ex post facto planning. The research population consisted of 929 students and the selected sample consisted of 280 students based on Slovin's calculations. The data collection method used in this study was a questionnaire, and the data analysis method used in this study was multiple regression analysis. This study shows the results that: (1) Students' interest in learning is strongly influenced by the teacher's interpersonal communication with a significance value of 0.004. Apart from that, the t value of the teacher's interpersonal communication quality variable (X1) shows the t count > t table (2,931 > 1,969). (2)There is a strong influence between the communication climate in the classroom and students' interest in learning, with a significant relationship strength value of 0.000; the Class Communication Climate variable (X2) shows the value of t count > t table (11,918 > 1,969),(3) There is a simultaneous relationship between the teacher's interpersonal communication variables and the communication climate in the classroom with students learning interest with an R² value of 0.656 (0.60 - 0.799), where this value is interpreted as the strong influence of teacher interpersonal communication and the classroom communication environment, on students' interest in learning economics. This study suggests teachers always build good interpersonal communication with students, create a positive communication environment (communication climate) in the classroom, try to make students aware of the importance of interest in learning during the learning process, and motivate students during the learning process. This will encourage the creation of a sense of security, comfort, and enthusiasm for learning in the classroom and have an impact on the development of a strong interest in learning in students.

Pola Komunikasi Guru dan Orangtua dalam Pembentukan Karakter Religius pada Siswa Generasi Z

The purpose of this study was to find out the communication patterns of teachers and parents at SMAN 1 Depok City, to find out the model for the formation of religious character, to find out the Communication Patterns of teachers and parents in the formation of religious character in generation Z at SMAN 1 Depok City. This study uses a qualitative approach with in-depth interviews and observation methods and uses an interpretive communication paradigm with the socio-psychological communication tradition. The teacher sample taken in forming character is the school principal, vice principal for student affairs, counseling teachers, Islamic Religious Education (PAI) teachers, PPKN teachers, and homeroom teachers. The sample of students was taken from class X and XI, respectively, class 2 students. Meanwhile, the sample of parents was taken from the parents of Class X and XI students from each class. The results of this study are that interpersonal communication has a relationship with the psychology of behaviorism communication in forming religious character, namely through the provision of good attitudes (stimulus), repetition, habituation, and counseling. Communication Patterns of Teachers and Parents at SMAN 1 Depok City through many directions, with teacher or school committee meetings with parents, WhatsApp Groups between teachers (homeroom teachers) and parents and the existence of a new application or media called the Learning Management System (Learning Management System). LMS) where the application can connect teachers, parents and students. The model for forming religious character in generation Z at SMAN 1 Depok City is carried out through giving good attitudes, habituation (sunah dhuha prayers, reading prayers, tadarus before starting learning, midday and afternoon prayers in congregation at the school mosque), training, counseling, and the mandate of the principal or teacher during the Monday ceremony. The conclusion in this study is the pattern of communication between teachers and parents in the formation of religious character at SMAN 1 Depok City, namely by having good interpersonal communication skills between teachers and parents and understanding the psychology of communication so that they can get to know children more closely, so that it becomes a habit or good habit that is formed. both at home and at school.
 Keyword: Communication Pattern, Teacher Communication, Parent Communication, Religious Character, Generation Z

The importance of teacher interpersonal communication as an effort to maintain students' mental health: a study of lerature review

Mental health disorders in students have increased significantly in recent years, including anxiety, depression, stress, and feelings of isolation. Teachers have an important role not only as information transmitters but also as effective learning facilitators. Empirical and responsive interpersonal communication can provide the support, understanding, and guidance needed to maintain students' mental health. The purpose of this article is to provide an overview of the role of interpersonal communication in maintaining students' mental health. This article aims to inform readers of the role teachers play in supporting students' mental health through good interpersonal communication. The method used is a review of the literature by taking an article that can answer research problems. In this case, there are four main sources for research references. The result of this study is that teachers need to establish good interpersonal communication with students to support their mental health. Empirical, responsive, and inclusive communication can provide the support, understanding, and guidance needed to address academic anxiety, depression, stress, feelings of isolation, low self-esteem, and emotional problems. Positive emotional relationships between teachers and students create a safe, supportive, and mental well-being environment for students. Teacher interpersonal communication also promotes collaborative communication between teachers and students. Active participation and open discussion help students feel involved in the learning process, build confidence, and pay attention to their emotional needs. To improve teachers' interpersonal communication, educational institutions need to provide appropriate training and support. Teachers need to develop effective communication skills and an understanding of students' mental health. A supportive and stigma-free environment must also be created so that students feel comfortable talking about health issues.

Peningkatan Kapasitas Kelompok Masyarakat Melalui Pelatihan Komunikasi Interpersonal di Kelurahan Cidurian Selatan

In domestic life, communication between spouses is very important in realizing family harmony. The city of Bandung is experiencing problems with interpersonal communication between married couples. The problems experienced have not found the best solution in an effort to maintain domestic relationships and even almost divorced. This condition occurs in couples who are over 5 years old in a domestic relationship. This lack of good interpersonal communication skills results in prolonged conflicts and the non-realization of a happy and harmonious home life. Based on the identification of problems with partners, the solution offered is to improve interpersonal communication between married couples in the community group of South Cidurian Village, Buahbatu District, Bandung City. . The method to be carried out is training. The results of the training showed that interpersonal communication skills between couples in South Cidurian Village became more effective and realized harmony in the household.

KOMUNIKASI INTERPERSONAL GURU DAN SISWA DALAM PEMANFAATAN MICROSOFT TEAMS PADA BLENDED LEARNING

Good interpersonal communication between teachers and students in the learning process is very necessary for the smooth running of effective learning, after the implementation of restrictions in the Covid19 era made schools implement blended learning so that the use of Microsoft Teams was used by schools as LMS to help teachers and students. students in the learning process. The purpose of this study is to determine the interpersonal communication of teachers and students in the use of Microsoft Teams, the supporting factors and barriers to interpersonal communication and how effective interpersonal communication is between teachers and students in the blended learning process of Senior High Schools in Bekasi City. The research method used is descriptive qualitative with a case study approach. Data was collected through observation, documentation, and interviews. The results show that interpersonal communication between teachers and students has been running quite effectively with the use of Microsoft Teams as a learning medium that helps teachers and students to be able to connect to online learning in the Covid19 pandemic era. There is openness, empathy, supportive attitude, positive attitude, and equality shown by teachers and students so that there is effectiveness of interpersonal communication.

Effect of Multivoice Chorus on Interpersonal Communication Disorder.

Objective As a type of music therapy, multipart chorus does not have high requirements for participants, and the basic level can be high or low. For college students, it is more likely to participate. Exploring the effect of multivoice chorus intervention on college students' mental health can provide reference for school psychological correction work. This study uses multivoice chorus as a means, combined with certain group psychological counseling techniques, to try to explore a new model for improving the mental health of college students. Method Fifty college students in prison were selected as subjects and randomly divided into the control group and experimental group. The multivoice chorus method was used to conduct an intervention test on the mental health of the college students in the experimental group, and the observation was carried out for 3 months. Before and after the intervention, the anxiety self-rating scale, the trust scale, the social avoidance and distress scale, the shyness scale, the UCLA loneliness scale, and the college student psychological test personality subtest were used for psychological testing and evaluation. Results/Discussion. College students can actively recognize and reflect on their own behavior, and objectively evaluate others. Through the cognition and management of emotions, college students can handle personal emotions well in interpersonal communication. In the later stage of multivoice chorus, they can help each other, establish a mutual assistance system, help each other, and discuss and learn interpersonal communication skills together, so that college students can learn good interpersonal communication experience and skills from others in various interactions, achieve self-help, and promote college students to work together. In the process of interfering with interpersonal communication disorder, simple psychological counseling has also improved the phenomenon of interpersonal communication disorder, but the experimental effect is far from the effect of the combination of music education and psychological counseling, and it is relatively unstable in the stability test. In the specific operation, in the purely psychological counseling process, college students with interpersonal barriers do not actively cooperate with the intervention, the operating atmosphere is relatively dull, and the teachers are time-consuming and labor-intensive during the psychological counseling process, but the results are minimal. The only effect is also worn out within a few weeks, and the stability is poor. It can be seen that music education has played a pivotal role as a medium in the intervention of interpersonal communication disorders, which can make the intervention process easier, more effective, and more stable.

Negative Evaluations of Communication in Tourism Service Encounters as a Basis of Developing Communicative Activities for English for Tourism

Good interpersonal communication between tourists and tourism service providers contributes to positive word-of-mouth among tourists. If this basic need is not fulfilled by tourism service providers, disappointed tourists will not hesitate to share their negative experience and express their negative feelings with others either face-to-face or in virtual communities via travel websites. The present study examined tourists’ online reviews by focusing on 275 negative evaluations of interpersonal communication with tourism service providers. The study found that issues related to interpersonal communication in service encounters could be categorized in three major categories of synchronous communication, asynchronous communication and non-verbal communication. Based on these findings, the study proposed four communicative activities i.e. role-play, problem solving, story-telling and group project activities to be conducted in English for tourism classes to help consolidate students’ English language competency and better prepare them for their careers in tourism.