In order to protect data security, the study examined the relationship between online banks and their clients. Using a mixed-methods approach it was possible to identify a commitment to cybersecurity responsibilities and a common understanding between banking sector and their customers. The results showed that customers felt that banks' cybersecurity measures were effective and they had a strong sense of personal responsibility to follow security precautions when using online banking. The study also underlined how important cutting-edge technologies are to strengthening cybersecurity defenses. To improve cybersecurity procedures and cyber threats in the banking industry recommendations include investing in cybersecurity talent, collaborating with partners, integrating cutting-edge technologies, conducting frequent security assessments and improving customer communication.
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