Performance Of Forums Research Articles

A boosting policy to optimize user forum performance: Model and validation

Near‐constant Internet access through desktop or mobile devices has turned self‐service support forums into the first port of call for users seeking to troubleshoot product or service issues. The firms providing these products and services also benefit from this trend since it reduces user support costs by diverting service requests away from costlier support channels, such as help desks. For the continued success of such a forum, however, the managing entity must ensure that users receive timely solutions to their inquiries quickly and regularly. We develop a mathematical model of a user forum's operations to obtain a “white box” view of a user forum and reveal the support system's dynamics. Then, using a large and comprehensive dataset of questions and answers from Apple's iPhone user forum, we empirically estimate the forum's performance to validate the predictions of the mathematical model. Our results demonstrate that the predictions closely match the forum's actual performance, with an error of less than 10%. We then propose and analyze an optimal threshold policy that boosts a thread to rekindle user interest and demonstrate the benefit of our intervention policy in managing the iPhone forum.

Political and Legal Improvisation on the Issue of Religious Politicization: A Study of the Forum for Religious Harmony in Indonesia

Religious harmony in Indonesia still necessitates special attention since a balance must be established among the country's six religions. From a political and legal standpoint, examining the Religious Harmony Forum's performance in sustaining religious harmony in Indonesia is vital. This study employed the normative juridical research approach. The statutory technique was adopted, and the library research method was the search system. According to the findings, encouraging religious unity through the Religious Unity Forum is vital in preventing religion from becoming politicized in Indonesia. Concerns are developing about the role of religion, particularly Islam, in coping with the growing prominence of extremist groups, notably by justifying religious politicization. As problems and policies concerning intra-and inter-religious harmony are improved politically and legally through an institution known as the Religious Harmony Forum, it is critical to encourage the passage of the Draft Law on Religious Harmony as soon as possible in order to strengthen the Religious Harmony Forum's role in maintaining religious harmony in Indonesia. Communication is crucial in building intra- and inter-religious harmony and preventing religion from being politicized in Indonesia.

Membangun Ketahanan Berbasis Komunitas dalam Mengurangi Risiko Bencana di Desa Pilomonu Kabupaten Gorontalo

BUILDING RESILIENCE BASED COMMUNITIES IN DISASTER RISK REDUCTION IN THE PILOMONU VILLAGE GORONTALO REGENCY. This article discusses the concept of community-based disaster risk reduction so that it can realize community resilience to disasters. The implementation of community-based disaster resilience programs uses participatory approaches, observation, interviews, socialization, training, and Forum Group Discussion (FGD). The establishment of the PRB and TSBM forums received a positive response from the community because Pilomonu Village was classified as a disaster-prone village, especially landslides and floods. Analysis of the resilience index conducted by the forum based on indicators and achievements found that Pilomonu Village is included in the category of 'village not yet strong' and the level of preparedness is low. Indicators of community disaster resilience that have been established and adjusted in the document can be the main focus of all parties related to disaster risk management. The PRB and TSBM forum are those who have overall access to improving disaster resilience because forum skills in involving stakeholders are a determinant of the success of disaster resilience to lower-level communities. Integration between the Pilomonu Village government program and disaster risk reduction forums can guarantee the sustainability of forum performance.

Stakeholder dynamics, perceptions and representation in a regional coastal partnership

Effective stakeholder participation is increasingly seen as an essential part of improving marine and coastal management. Coastal partnerships are a well-established informal method for enabling stakeholder participation in coastal management. However, how well they perform this role has been little explored. The North West Coastal Forum is a UK regional coastal partnership, interacting with stakeholders from across local, regional, national and international spatial scales. At the time of this research, the Forum had been in place for 14 years and, with its excellent record keeping, provided a valuable case study of the effectiveness of coastal partnerships to engage with and represent stakeholders over time. This study both analysed Forum records and conducted an electronic survey of Forum members. The diversity of stakeholders that participate in the Forum and how that has changed over time was examined. Forum members’ perception of the purpose of the Forum and their level of satisfaction with Forum performance was also investigated. In addition, we explored members’ values and how they aligned with the organisations they were representing. Results indicated that, whilst many sectors have been represented on the Management Board and at Forum events, there are some which dominated, particularly Local Authorities, and others, such as extractive industries, which were under-represented. Overall, survey respondents’ perceptions of the Forum purpose aligned with its stated purpose very well. Respondents were also supportive of the performance of the Forum: 56% considered the Forum to have delivered on initial expectations “well” or “very well” and only 4% “poorly”. Respondents’ personal values tended towards pro-environmentalism and were broadly in line with the perceived values of their own host organisations, suggesting that stakeholder representatives can be effective conduits. This study indicates that coastal partnerships can be viewed by stakeholders as an effective means for facilitating stakeholder engagement. As such, coastal management efforts should encourage the development and ideally provide long term support for coastal partnership initiatives. However, this study also suggests that active recruitment is needed to encourage a full range of stakeholders to participate and thus enable coastal partnerships to more fully contribute to integrated coastal zone management.

Institutional externalities and actor performance in polycentric governance systems

AbstractThis article examines the relationship between institutional externalities and an actor's ability to achieve their goals in the decision‐making forums that exist in polycentric governance systems. We argue that an actor's performance is largely a function of the transaction costs associated with participation in a variety of forums. Institutional externalities—instances where the decisions made in one forum impact another forum—may increase or decrease transaction costs in linked forums, subsequently impacting actor performance. Using survey data collected from forum participants in the California Delta and Tampa Bay watershed governance systems, we examine how the strength of perceived externalities generated between linked forums affects an individual's perceived performance in the forum receiving the externality. We find that externalities are prevalent in both systems, but have varying effects on performance. Externalities, on average, negatively impact actor performance in the California Delta, but neither increase nor decrease performance in Tampa Bay. Further analyses reveal that in both systems, the effect of externalities on performance in the externality‐receiving forum is largely conditional on their performance in the externality‐generating forum. Externalities are negatively associated with forum performance when actors exhibit low levels of performance in the externality‐generating forum. The negative effect is mitigated when actors exhibit higher levels of performance in the externality‐generating forum.