Form Of Loyalty Research Articles

Kepuasan konsumen dalam Loyalitas Mahasiswa pengguna Maxim

Abstract Loyalty is the commitment of consumers to expressing feelings honestly toward services. One of the factors that influence consumer loyalty is customer satisfaction in using a service. Loyalty is influenced by satisfaction, where existing customer satisfaction will produce benefits for service in the form of loyalty so that good loyalty is formed. Thus satisfaction has a good effect or influence on loyalty. This study aims to determine whether consumer satisfaction plays a role in loyalty. The method used in this study is a quantitative method with an ex-post facto research design. The sample for this study was 65 respondents who were taken using the total sampling technique with the subject criteria using Maxim at the Department of Physical Education and UHO rek. The Instruments Scale of consumer satisfaction and consumer loyalty is used to collect research data. Data were analyzed by simple regression analysis. The results of this study indicate that consumer satisfaction plays a role in consumer loyalty with Maxim users with an effective contribution of 9.4 percent

Perilaku Konsumtif pada Penggemar K-Boygroup Seventeen (Carat) di Surabaya

This research aims to, first: provide an overview of how excessive attitudes in consuming and buying something related to Seventeen are done by Carat in fully supporting his idols. Second: knowing the causes and how interested the Carat Surabaya community is in buying goods related to Carat. The method used in this study is descriptive qualitative with purposive sampling data collection. Data obtained through in-depth interviews, observation and documentation. The theory used in analyzing the data obtained is to use Jean Baudillard's theory of consumption society. The results of the study show that: (1) Carat has always had many ways to support her idols. By buying albums, it is seen as a form of loyalty and a way for them to appreciate their idols as art workers. (2) By purchasing merchandise related to Seventeen, it is their desire and desire as a fan to show that the items they buy are symbols and part of the fandom.

Integrated Marketing Communication Strategy for Getting Banking Achievements Post the Crisis Issue

In 2020, there were rumors that hit Bank Bukopin, one of which was a crisis rumor. An integrated marketing communication strategy carried out by pensioner credit marketing to get new debtors after the crisis issue. Retirement credit marketing performs various marketing communication mixes, including ; Advertising, Sales Promotion, Events And Experiences, Public Relations And Publicity, Direct Marketing, Interactive Marketing and Personal Selling in this case the author uses a qualitative methodology. Integrated Marketing Communication strategy can generate many benefits both in terms of managing relationships and customer attitudes in the form of loyalty even if a company is affected by a crisis.

Pengaruh Kedisiplinan Dan Loyalitas Karyawan Terhadap Prestasi Karyawan PT. XYZ Kota Medan

Discipline is the most important operative function of human resource management, because the better the employee discipline in the company, the higher the work performance that can be achieved. Furthermore, in a company, in addition to work discipline, work loyalty also has an important role in the management of human resources which in general can be interpreted as a form of loyalty, devotion and trust given or shown to the company, in which there is a sense of belonging and trying to provide services. and best behavior. The purpose of this study was to determine the effect of discipline and loyalty on the work performance of employees of PT. XYZ Medan City. The population in this study were permanent employees of PT. XYZ Medan City has 40 employees. From the results of the partial test (t test) of the work discipline variable (X1) on the work performance variable (Y) and based on the criteria of the T test, obtained a significance of 0.221> 0.05 and the value of t count = 1.246 < t table = 2.024, then Ho is accepted, it can be partially concluded that there is no effect of work discipline on work performance at PT. XYZ Medan City. From the results of the partial test (t test) of the loyalty variable (X2) on the work performance variable (Y) and based on the criteria of the T test, obtained a significance of 0.00 > 0.05 and the value of t count = 5.575 > t table = 2.024, then Ho rejected, it can be partially concluded that there is an influence of loyalty on work performance at PT. XYZ Medan City. From the results of data processing, obtained a significance value of 0.0 which is smaller than 0.05. From this analysis, Ho is rejected, meaning that there are simultaneously independent variables affecting the dependent variable. To improve employee performance, employee discipline and employee loyalty must also be improved.

The Political Economy of Sharia Regional Regulation on Halal Tourism Policy in Lombok, Indonesia

This study analyzes the political economy in implementing halal tourism policies in Lombok, West Nusa Tenggara. The concept of political economy is used to find and analyze the implementation of halal tourism policies on social, economic and political life in Lombok, West Nusa Tenggara. The data in this study were collected through interviews, documentation and literature review. The data source comes from primary data collected using interviews conducted with policymakers about halal tourism. In comparison, the secondary sources in this study came from the Central Statistics Agency, journals, and seeds that are considered relevant to this research. Data analysis was carried out in three stages, first, data reduction; second, data verification and third, withdrawal. The results of this study found three important things in the implementation of halal tourism. First, halal tourism is the government's strategy to introduce Lombok to the international world. Second, Halal tourism is the government's strategy to grow the community's economic sector. Third, Halal tourism is the government's political economy strategy to strengthen the legitimacy of political power among the community and strengthen the relationship between local governments and the central government as a form of loyalty from regional heads to the central government.

MUATAN MORAL DALAM CERITA NAGASASRA DAN SABUK INTEN KARYA S.H. MINTARDJA

This study aims to identify the content of moral values contained in the Nagasasra and Sabukinten stories written by SH Mintardja volumes I through volume III. This research is a content analysis research with a qualitative approach. In this research the researcher becomes the main instrument of data collection. In the process of collecting data, researchers used research aids in the form of data cards and check lists. Data cards were used to record sentences in the form of conversations and portrayals of the situation and behavior of characters in the Nagasasra and Sabuk Inten stories. The captured data was then presented in the form of a statement in the form of a description of moral values. The results of the study found that there were good moral values and bad moral values that are manifested in various depictions of the behavior of the characters. Good behavior includes godly values (in the form of belief in the existence and power of God, surrender/ surrender to God, giving thanks, repenting, praying, and praying), loyalty (in the form of loyalty between husband and wife, loyalty of a soldier towards the king / leadership, and loyalty to the land of his birth), love for the country, love for the environment, responsibility, honesty, being respectful and polite, humble, and the delivery of moral values in the form of song. The bad morals were reflected in bad behavior, including not believing in the existence and power of God, cruel, greedy, immorality, cunning / cheating, arrogant / proud, defaming, stealing / robbing, low self-esteem, despair, and destructive natural. The most moral values found in the Nagasasra and Sabuk Inten volumes I through III are the value of helping (31.15%), the value of courtesy (26.23%), the value of God (16.39%), the value of loyalty ( 9.84%), the value of responsibility (6.56%), the value of humility (4.92%), the value of love for nature (3.28%), and moral messages in the form of song (1.64%).

Making the Indebted Citizen: An Inquiry into State Benevolence in Turkey

AbstractThis article concerns the making of the indebted citizen in Turkey through state benevolence. It focuses on the materialization of a debt relationship between state and citizen in everyday workings of state‐sponsored welfare programs in the Kurdish region, in the shadow of a protracted armed conflict between the Turkish military forces and the Partiya Karkerên Kurdistan (Kurdistan Workers’ Party). In Turkey, as in many other places, welfare benefits are promoted as a state benevolence rather than a citizenship right, and many officials seek to ensure that beneficiaries are credible enough to honor their debts to the state in the form of loyalty and obedience. Examining bureaucratic processes of beneficiary selection, I demonstrate how a dialectic of generous giving and forceful taking congeals in welfare distribution, compelling compliant behavior among the beneficiaries through the power of debt. I argue that what seems to be a free provision by the Turkish state—social assistance—often operates as a mechanism of debt production in practice—another form of political and economic dispossession for the Kurds in Turkey.

A destination development by building a brand image and sport event tourism: a case of Sport City USA

While visitors look for a complete ‘experience’ and select travel destinations on the basis of the total set of destination attributes, individual suppliers that operate independently usually market offer in fragmented pieces. A destination brand with strong equity leads to greater commitment in the form of loyalty and willingness to revisit the destination. As one of the key components for destination characteristics, the sports industry has rapidly developed in recent years. Two cities were discussed as the known for sport city case and Frisco, Texas was examined for the current study. The results of this study show that the economic impact is significant for a destination. Some critical factors (e.g. sustainability) should be discussed in future study.

How customers’ offline experience affects the adoption of online banking

Purpose The purpose of this paper is to examine the impact of customers’ offline transaction behaviour in the form of loyalty and cross-buying on the adoption of self-service technology innovations by non-business customers in the context of online banking. Design/methodology/approach This study extends the Diffusion of Innovation Theory, as well as the Technology Acceptance Model adapted to describe and model individual customer observed behaviours in the pre-adoption stage of the adoption process. The Log-logistic parametric survival model is applied using panel data for 1,357 randomly selected new customers from a bank. Findings Significant differences arise among customers’ behaviours related to periodicity of interactions with the bank and quantity of products involved in the interactions, as well as convenience and risk of the interactions. The results corroborate that those customers who are more likely to adopt the online banking faster show an offline behavioural pattern more related to higher periodicity of interactions and convenience, rather than a high number of products involved in their interactions, the use of high-risk products or the maintenance of a higher average monthly liabilities. Originality/value While previous research explaining the process of adoption of the online channel has mainly focused on the analysis of customers’ attitudes (i.e. customers’ perceptions) and demographics, in this research an additional explanation is proposed using customers’ offline transaction behaviours. In addition, there is a considerable amount of research about the adoption of new technologies, but there is a scarcity of studies looking specifically at the financial services and banking industry.

Courtly Rivalry, Loyalty Conflict, and the Figure of Hagen in the Nibelungenlied

The variety of scholarly approaches to the Middle High German poem Das Nibelungenlied has generated an especially wide range of conflicting analyses of the complex figure of Hagen. This essay argues that Hagen’s relationship to Siegfried can be treated as an example of the courtly rivalry motif, a medieval narrative structure whose main features are outlined through a comparison of the depictions of rivalry in three contemporary Middle High German works ( Herzog Ernst B, Wolfdietrich A and Tristan ). Through the use of this narrative device, the poet problematizes the form of loyalty (MHG triuwe ) that leads Hagen to kill Siegfried while using Hagen’s later interactions with Rudiger to present the audience with an alternative definition of loyalty. Viewing Hagen’s character in relation to the problem of loyalty conflict can thus help reconcile the positive and negative aspects of his character while simultaneously shedding new light on the thematic structure of the Nibelungenlied . (KDB)

Causas y consecuencias sociales de la satisfacción de los clientes con hoteles

Con el objeto de evidenciar la dimensión social del proceso de satisfacción, proponemos un modelo causal donde la satisfacción y el valor son constructos centrales, con dos antecedentes (calidad de servicio y valor social) y dos consecuencias en forma de lealtad (boca-oreja electrónico y boca-oreja global). El modelo es contrastado entre 386 huéspedes de hoteles españoles confirmándose el peso que tienen en el proceso lealtad las variables de carácter social: valor social y boca-oreja. Se presentan importantes implicaciones para la gestión y futuros avances para la investigación académica.

The New Civic Politics:

What does it mean to put the civic idea at the center of one’s concerns in this way? And what is its connection to citizenship? What, finally, is the relevant meaning of citizenship? Citizenship as a form of membership (separating those who are in from those who are out), with its associated rights and duties, is not the relevant notion; and certainly not citizenship as a form of membership in the state. Our understanding of citizenship derives instead from a distinctive civic ideal and set of practices involving creative agency and a form of loyalty— a commitment to a civic minded co-creation.

L-Shares: Rewarding Long-Term Investors

We argue that a fundamental reason for the short term perspective of corporate executives is the short-term orientation of shareholders and financial markets that drive the performance benchmarks of CEOs. In our view, long-term committed shareholders can provide substantial benefits to the company they invest in and although some shareholders are prepared to take a more long-term view, they are generally not rewarded for their loyalty to the company. We believe that because they are a scarce resource and provide benefits to the company and other shareholders that have all the features of a public good, long-term shareholders need to receive financial incentives. While lengthening stock option vesting periods and introducing claw-back provisions into CEO compensation contracts help induce a more long-term orientation of CEOs, we argue that it is also necessary to reinforce this more long-term performance-based compensation with a better alignment between shareholders and CEOs horizons. Our proposal for moving towards such an alignment is to introduce Loyalty-Shares (or L-shares). These shares provide an additional reward (usually under the form of an extra-share or extra-dividend) to shareholders if they have held on to their shares for a contractually specified period of time, the loyalty period. The reward we propose, which we believe would be a more optimal solution in many cases, is in the form of a warrant giving the right to purchase a pre-determined number of new shares at a pre-specified price and granted to loyal investors at the expiration of the loyalty period. This paper discusses how L-shares under the form of loyalty warrants can be structured and distributed, how they may be valued and how they may affect liquidity and control of the corporation.

Invested loyalty: the impact of ubiquitous technology on the current loyalty paradigm and the potential revolution

Regarding communication and information technology advance as an impetus that may manipulate even human cognitive process, this study addresses the possibly diminishing hegemony of expectation confirmation process. With sophisticated interactive communication devices, providing virtual experiences, consumers no longer need to undergo the actual contacts with products and services to settle down in relationships because the experiences through ubiquitous technology are near reality. Once customers become able to invest their knowledge and values in the relationships with firms by means of ubiquitous technology that substantiates sensability, outsourceability, and coproduction facilitation, they will start building relational values, such as satisfaction, trust, and commitment. These relational values are expected to lead consumers to a new form of loyalty called invested loyalty. Consequently, plenty of managerial implications and research opportunities are identified. Firms utilizing ubiquitous technology need to ascertain the ease-of-use of the communication method and should be able to accommodate different types and levels of proposals from customers.

Constitutional patriotism and militant moderation

Constitutional patriotism is a form of political loyalty combining a commitment to universal principles with a love of a unique object of loyalty, and with a special connection to a constitution. This paper outlines a version of constitutional patriotism with three distinctive characteristics. First, constitutions are not the object of the loyalty, but its most important expression. Second, constitutions are seen as commitments to a certain form of moderate politics. And, finally, constitutional patriotism can be directed toward many different objects of loyalty, but only when it can be simultaneously directed toward a universal civilization. Constitutional patriotism seems to be the best possible form of political loyalty, and hence the form we should adopt. Loyalty is not necessarily always a virtue. But a certain form of loyalty (constitutional patriotism)—to individuals and groups, institutions and causes that deserve loyalty—is a virtue. There are many conceptions of constitutional patriotism; this paper argues in favor of one that expresses a passionate, ambitious, and militant moderation.

« La révolution de velours » dans les sciences sociales tchèques

<titre>&#8220;The Velvet Revolution&#8221; in the Czech Social Sciences </titre> D rawing on biographical interviews with the protagonists of qualitative social science research in the Czech Republic, this article retraces the evolution of the qualitative approach before and after 1989 and presents in greater detail six major research projects conducted in the post-communist era. It takes a special interest in how the actors view their own work and offers a comparison of these investigations with &#8220;western scientific method&#8221;. It examines the various levels of ties that exist between qualitative research and the field studied, underscores the interrelation between the researchers&#8217; stance and the agenda of research topics as well as the form of loyalty that takes shape toward the field over the course of research, and then the choices that are made as the findings it produces are interpreted.

Consumer Loyalty: Singular, Additive or Interactive?

Consumer loyalty may be defined as a singular concept, usually as an attitude toward the loyalty object or as repeatpatronage behaviour; alternatively, the definition may combine attitude and behaviour in either an additive or an interactive expression. We argue that definitions of loyalty are useful if they predict phenomena such as recommendation, search and retention (loyalty outcomes). In three consumer fields, we find that combination measures of customer loyalty often perform poorly as predictors of loyalty outcomes compared with singular measures since recommendation is predicted by attitude but not by repeat patronage, whereas retention and search behaviour are predicted better by repeat patronage than by attitude. We also find that the prediction of loyalty outcomes is not improved by the inclusion of an interaction term in the model. On this evidence, we argue that combination concepts of loyalty are of limited value. Further, we find that there is no form of loyalty that consistently predicts all the different loyalty outcomes and, therefore, we should abandon the idea of a general concept of loyalty.

First-Store Loyalty and Retention

Stores prosper when customers give them a high share of their spending (share loyalty) and retain them over long periods (retention). We investigate share loyalty by measuring the percentage of the customer's spending in their first store. Retention is measured as first-store retention over a period of 21 months. We study the association between these two forms of loyalty both directly and, by examining their correlates, indirectly. We find that first-store loyalty and retention are positively related but have only two correlates, brand loyalty and attitude to the store, in common. Several factors are correlated with only one form of loyalty. Store retention is particularly related to the accessibility of the store; approximately half of the reasons given for defection are related to store access. Specific age-income segments may have high first-store loyalty but low retention and practitioners can use this evidence in their choice of target segments. Store loyalty is explained as the outcome of several customer processes: as a 'time-saver' effect – a rational allocation of effort given available time and money, control by the environment, attitude to the store and a propensity for routine. The first was not well supported; there was evidence in favour of the last three.