Daily Forecasts Research Articles

Methods and Evaluation of AI-Based Meteorological Models for Zenith Tropospheric Delay Prediction

Zenith Tropospheric Delay (ZTD) is a significant error source affecting the accuracy of certain space geodetic measurements. This study evaluates the performance of Artificial Intelligence (AI) based meteorological models, such as Fengwu and Pangu, in estimating real-time ZTD. The results from these AI models were compared with those obtained from the Global Navigation Satellite System (GNSS), the fifth-generation European Centre for Medium-Range Weather Forecasts (ECMWF) Atmospheric Reanalysis (ERA5), and the third generation of the Global Pressure–Temperature data model (GPT3) to assess their accuracy across different time intervals, seasons, and geographic locations. The findings reveal that AI-driven models, particularly Fengwu, offer higher long-term forecasting accuracy. An analysis of data from 81 stations throughout 2023 indicates that Fengwu’s 7-day ZTD forecast achieved an RMSE of 2.85 cm when compared to GNSS-derived ZTD. However, in oceanic regions and areas with complex climatic dynamics, the Fengwu model exhibited a larger error compared to in other land regions. Additionally, seasonal variations and station altitude were found to influence the accuracy of ZTD predictions, emphasizing the need for detailed modeling in complex climatic zones.

A probabilistic integration of LSTM and Gaussian Process Regression for uncertainty-aware reservoir water level predictions

ABSTRACT Reservoir-level forecasting while being crucial for optimal operation, is challenged by complex physical processes and changing climate conditions. Machine learning approaches offer deterministic predictions but often neglect system physics and uncertainty. This article presents a probabilistic data-driven approach combining Long Short-Term Memory (LSTM) and Gaussian Process Regression (GPR) to provide both point forecasts and uncertainty estimates. The hybrid model leverages LSTM’s fitting capabilities with GPR’s robust Bayesian frameworks for uncertainty estimation in nonlinear problems, offering accurate predictions without extensive high-fidelity modeling, and avoiding frequent training and parameter optimization. Evaluation with real reservoir data from India shows the model’s superiority over the vanilla LSTM for both univariate and multivariate scenarios. The proposed model achieved a Nash Sutcliffe efficiency of 0.97 to 0.98, a mean biased error of -0.5634 to -1.0314 for 10-day forecasts, and a continuous ranked probability score of 5.80 and 1.87 for the Bhakra and Pong reservoirs, respectively.

Advancing global solar photovoltaic power forecasting with sub-seasonal climate outlooks

Given the high weather dependency of solar photovoltaic energy, accurate weather information ranging from days to weeks in advance are required for stable plant operation and management. This study emphasizes that sub-seasonal climate outlooks can advance global solar power forecasting. We evaluate the capacity factor (CF) for standard test conditions (CFstc), calculated from atmospheric reanalysis of surface solar irradiance and ambient air temperature, by comparing it with actual CF from two solar plants in Korea. Results confirm CFstc as a reliable estimate of actual CF. Application of this methodology to four-week outlooks from two state-of-the-art sub-seasonal climate forecast systems shows a significant anomaly correlation coefficient (ACC) skill for global solar power forecasting at least one week in advance (5–11 forecast days). Regional ACC skills vary at extended lead times, with South Asia, eastern South America and eastern Australia maintaining ACC > 0.6 for up to two weeks (12–18 forecast days). Notably, useful ACC skill persists for up to four weeks (26–32 forecast days) across 70.9 % of global land areas. These findings suggest that sub-seasonal climate outlooks can provide decision-making information in developing more reliable solar energy strategies, highlighting the importance of transdisciplinary collaboration between renewable energy and meteorological sectors.

Observation Definitions and Their Implications in Machine Learning–Based Predictions of Excessive Rainfall

Abstract The implications of definitions of excessive rainfall observations on machine learning model forecast skill are assessed using the Colorado State University Machine Learning Probabilities (CSU-MLP) forecast system. The CSU-MLP uses historical observations along with reforecasts from a global ensemble to train random forests to probabilistically predict excessive rainfall events. Here, random forest models are trained using two distinct rainfall datasets, one that is composed of fixed-frequency (FF) average recurrence intervals exceedances and flash flood reports and the other a compilation of flooding and rainfall proxies [Unified Flood Verification System (UFVS)]. Both models generate 1–3-day forecasts and are evaluated against a climatological baseline to characterize their overall skill as a function of lead time, season, and region. Model comparisons suggest that regional frequencies in excessive rainfall observations contribute to when and where the ML models issue forecasts and subsequently their skill and reliability. Additionally, the spatiotemporal distribution of observations has implications for ML model training requirements, notably, how long of an observational record is needed to obtain skillful forecasts. Experiments reveal that shorter-trained UFVS-based models can be as skillful as longer-trained FF-based models. In essence, the UFVS dataset exhibits a more robust characterization of excessive rainfall and impacts, and machine learning models trained on more representative datasets of meteorological hazards may not require as extensive training to generate skillful forecasts. Significance Statement Machine learning (ML) models have shown significant promise in recent years when used to predict high-impact weather hazards. Here, we explore two similarly trained ML models tasked with predicting excessive rainfall, but they use datasets that define excessive rainfall differently. We explore how definitions of excessive rainfall, for example, an amount of rainfall that would be expected to fall once per year, contribute to forecast skill through where these observations are reported. Generally, we find that the two models have substantial skill relative to climatology out to 3 days, but skill varies by geographical region and season in part because of the distribution of observations geographically. These results suggest that careful attention should be paid to how ML models are trained to predict meteorological hazards like excessive rainfall.

Revisiting time-varying dynamics in stock market forecasting: A Multi-source sentiment analysis approach with large language model

This paper presents the Heterogeneous Dynamic Seemingly Unrelated Regression with Dynamic Linear Models (HD-SURDLM), an innovative framework for stock return prediction that combines cutting-edge sentiment analysis with dynamic financial modeling. The model integrates sentiment data from 2.5 million Twitter posts and various news sources, utilizing state-of-the-art sentiment analysis tools such as VADER, TextBlob, and RoBERTa. HD-SURDLM refines Gibbs sampling for enhanced numerical stability and efficiency while capturing cross-sectional dependencies across multiple assets such as a portfolio. The model consistently outperforms traditional methods like LSTM, Random Forest, and RNN in forecasting accuracy. Empirical results show a 1.02% improvement in 1-day horizon forecasts, a 0.42% gain for 20-day predictions, and a 0.36% increase for 50-day forecasts. By effectively merging public sentiment with dynamic asset modeling, HD-SURDLM offers substantial improvements in short- and long-term prediction accuracy. Its capacity to capture both cross-sectional insights and temporal dynamics makes it an invaluable tool for investors, traders, and financial institutions navigating sentiment-driven markets. HD-SURDLM not only enhances predictive accuracy but also provides a robust decision-support system for financial stakeholders.

Hybrid real-time wave forecasting model combining Gaussian process regression and neural networks

To safely and effectively conduct offshore operations, a real-time wave forecast model that can accurately and rapidly forecast waves hours or days in advance is highly valuable. Recent studies have investigated models with neural networks (NNs) and have demonstrated their advantages in terms of forecasting speed and accuracy. However, NNs are limited by their requirement for a large training dataset, which can hinder the construction of the model if sufficient training data are unavailable. Therefore, this study constructed a hybrid real-time wave forecast model by combining an NN model and Gaussian process regression (GPR) model. The objective was to obtain reasonably accurate forecasts that were more accurate than those from individual NN models even when sufficient training data for the NN model was unavailable. To derive an optimal prediction, the values predicted by the NN and GPR models were combined by utilizing the standard deviation of the latter and considering the accuracy of each model. Consequently, predictions that were more accurate compared to those of the individual models for an entire year were obtained. This improvement was particularly significant for predicting relatively large wave heights, as indicated by the daily maximum wave heights. Additionally, various accuracy evaluation metrics demonstrated that despite using a small training dataset, the optimal prediction of the hybrid model was still superior to those of the individual models for predicting the daily maximum wave heights.

Daily forecasting of tourism demand: An ST-LSTM model with social network service co-occurrence similarity

Daily forecasting of tourism demand: An ST-LSTM model with social network service co-occurrence similarity

Development of a deep learning–based feature stream network for forecasting riverine harmful algal blooms from a network perspective

Global increases in the occurrence of harmful algal blooms (HABs) are of major concern in water quality and resource management. A predictive model capable of quantifying the spatiotemporal associations between HABs and their influencing factors is required for effective preventive management. In this study, a feature stream network (FSN) model is proposed to provide daily forecasts of cyanobacteria abundance at multiple monitoring sites simultaneously in a river network. The spatial connectivity between monitoring sites was expressed as a directed acyclic graph comprising edges and nodes representing flows and monitoring sites, respectively. Furthermore, a segment-wise node connection structure was developed to extract the latent features of a river segment comprising individual nodes and sequentially transfer them to the downstream segment(s). In addition, a feature engineering–attention hybrid mechanism was employed to address temporal mismatches among different monitoring schemes while adding explainability to the model. Consequently, the FSN showed improved predictive performance, temporal resolution, and explainability for multi-site forecasts of HAB in a single model framework. The developed model was applied to a bloom-prone middle course of the Nakdong River, South Korea. Various hydrological, environmental, and biological factors were utilized for forecasting the cyanobacteria abundance. The FSN exhibited a high degree of accuracy across the sites for the test data with a coefficient of determination in the range of 0.64–0.71 and root mean square error in the range of 2.06–2.26 cells/mL on natural log scales. Although the relative importance of input features varied across the sites, the features extracted from nearby nodes consistently exhibited high importance in forecasting the cyanobacteria abundance. These explanations indicate that the proposed model can successfully characterize the spatial hierarchy of a river network. A scenario analysis suggested that reduced total nitrogen loads in the effluents from the wastewater treatment plant and the combined operations of upstream and downstream weirs were effective in managing HABs.

Forecasting Bitcoin volatility using machine learning techniques

This paper studies the Bitcoin volatility forecasting performance between popular traditional econometric models and machine learning techniques. We compare the 1-day to 2-month ahead forecasting performance of the Long Short-Term Memory (LSTM) and a hybrid Convolutional Neural Network-LSTM (CNN-LSTM) model to the traditional models. We find that neural networks outperform Generalised Autoregressive Conditional Heteroskedasticity (GARCH) models for all forecasting horizons. Furthermore, the LSTM model outperforms the Heterogeneous Autoregressive (HAR) model and by integrating the Markov Transition Field (MTF) into the CNN-LSTM model, we achieve superior forecasting results in the short-term, particularly for the 7-day forecasts.

Prediction of Sea Surface Current Around the Korean Peninsula Using Artificial Neural Networks

AbstractThe prediction of sea surface currents is essential for various marine activities such as disaster monitoring, fishing industries, and search and rescue operations. Continuous improvements in numerical models have made it possible to predict more realistic oceans using data assimilation and fine spatial resolution. However, such complicated ocean models require high computational power and time, making them difficult to use for near‐real time forecasting. To compensate for these high computational costs, novel approaches with efficient computational costs combined with numerical model outputs need to be developed. Artificial neural networks could be one of the solutions as they require low computational power for prediction, owing to pre‐trained networks. Here, we present a prediction framework applicable to surface current prediction in the seas around the Korean Peninsula using three‐dimensional (3‐D) convolutional neural networks. The network is based on a 3‐D U‐shaped network structure and is modified to predict sea surface currents using oceanic and atmospheric variables. The forecast procedure is optimized to minimize the error of the next day's sea surface current field with a spatial resolution of 1/24° and its recursively predicting structure allows more days to be predicted. The network performance is evaluated by changing the input days and variables to find the optimal surface‐current‐prediction artificial neural network model. The optimized model shows a root mean squared error of 2.3 cm/s for the first forecast day, demonstrating its strong potential for practical use in the near future.

Flexible Capacity Road Passenger Transport: History, Current, Future

Regular passenger transportation plays an important role in the life of modern society. At the same time, the financial burden of paying for its operation falls on the state budget and is the subject of periodic measures aimed at reducing this budgetary burden. Implementation of such goals is usually carried out by reducing the number of flights, which leads to a decrease in the quality of passenger service and their outflow to the personal car, which leads to an increase in motorization with all the negative attributes inherent in this phenomenon. This publication gives a literature review of scientific publications on the subject of the use of road passenger transport of dynamic capacity - trailer passenger vehicles, which in the period of growth of passenger traffic are coupled, increasing capacity, and in periods of decline - uncoupled, reducing capacity. Modern scientific and practical tendencies of this direction abroad are shown. A new approach to the organization of regular passenger transport operation in the Republic of Belarus is proposed, which consists in the daily forecasting of passenger capacity for each trip of each route with the subsequent assignment of passenger vehicles of flexible capacity to such trips, maximally corresponding to the available passenger capacity.

Synergizing Convergent Cross-Mapping and machine learning for reliable daily forecasting of riverine chlorophyll-a concentration

River algal blooms pose a global ecological and environmental problem, resulting in serious consequences for watershed ecosystems and human health. However, current research has yet to fully identify factors influencing river algal blooms or accurately predict chlorophyll-a concentration, a key indicator, at various lead-times using high-frequency data. Here, we employed Empirical Dynamic Modeling (EDM) and machine learning techniques to forecast daily chlorophyll-a concentration in the Han River of China. The Convergent Cross-Mapping (CCM) analysis revealed the causal relationships between chlorophyll-a concentration and eight variables: pH, total nitrogen, water level in the Han River, water level in the Yangtze River, water temperature, permanganate index, sunlight duration and total phosphorus in the Han River. Subsequent multivariate EDM models with three lead-times (i.e., 1-day, 5-day, and 10-day) only showed acceptable performance in model training (R2 = 0.19–0.73, MAE = 2.76–9.17 μg/L), while exhibited poor predictive performance in model testing (R2 = − 0.50–0, MAE = 9.64–13.09 μg/L). However, Gradient Boosting Machine (GBM) and Random Forest (RF) models with three lead-times exhibited robust performance in both model training (R2 ≥ 0.8, MAE < 4 μg/L) and testing (R2 > 0.6, MAE < 6 μg/L), demonstrating that machine learning models were more suitable than multivariate EDM models for reliably predicting algal blooms. Our study contributes valuable tools for predicting daily chlorophyll-a concentration. The methods presented herein hold broad applicability and offer insights into predicting the entire process of river algal blooms based on daily monitoring data.

Regime-Dependent Characteristics and Predictability of Cold-Season Precipitation Events in the St. Lawrence River Valley

Abstract The St. Lawrence River Valley experiences a variety of precipitation types (p-types) during the cold season, such as rain, freezing rain, ice pellets, and snow. These varied precipitation types exert considerable impacts on aviation, road transportation, power generation and distribution, and winter recreation and are shaped by diverse multiscale processes that interact with the region’s complex topography. This study utilizes ERA5 reanalysis data, surface cyclone climatology, and hourly station observations from Montréal, Québec, and Burlington, Vermont, during October–April 2000–18 to investigate the spectrum of synoptic-scale weather regimes that induce cold-season precipitation across the St. Lawrence River Valley. In particular, k-means clustering and self-organizing maps (SOMs) are used to classify cyclone tracks passing near the St. Lawrence River Valley, and their accompanying thermodynamic profiles, into a set of event types that include a U.S. East Coast track, a central U.S. track, and two Canadian clipper tracks. Composite analyses are subsequently performed to reveal the synoptic-scale environments and the characteristic p-types that most frequently accompany each event type. Global Ensemble Forecast System version 12 (GEFSv12) reforecasts are then used to examine the relative predictability of cyclone characteristics and the local thermodynamic profile associated with each event type at 0–5-day forecast lead times. The analysis suggests that forecasted cyclones near the St. Lawrence River Valley develop too quickly and are located left-of-track relative to the reanalysis on average, which has implications for forecasts of the local thermodynamic profile and p-type across the region when the temperature is near 0°C. Significance Statement Diverse precipitation types are observed when near-surface temperatures approach 0°C during the cold season, especially across the St. Lawrence River Valley in southern Québec. This study classifies cold-season precipitation events impacting the St. Lawrence River Valley based on the track of storm systems across the region and quantifies the average meteorological characteristics and predictability of each track. Our analysis reveals that forecasted low pressure systems develop too quickly and are left of their observed track 0–5 days prior to an event on average, which has implications for forecasted temperatures and the type of precipitation observed across the region. Our results can inform future operational forecasts of cold-season precipitation events by providing a storm-focused perspective on forecast errors during these impactful events.

Advanced streamflow forecasting for Central European Rivers: The Cutting-Edge Kolmogorov-Arnold networks compared to Transformers

Accurate streamflow forecasting is crucial for effective water resource management, flood mitigation, and maintaining ecological balance, especially in Central Europe’s major rivers. This study investigates the performance of two advanced deep learning algorithms—Kolmogorov-Arnold Network (KAN) and Transformers—using long-term hydrological data from four key rivers: the Rhine, Danube, Elbe, and Oder. These rivers, characterized by varying flow regimes and significant human and climatic impacts, serve as vital arteries for both commerce and ecosystems.The dataset comprises historical daily streamflow data, alongside derived input parameters such as moving averages and flow rate changes, used to predict short-term (1 to 7 days) river discharges. The KAN model, leveraging learnable spline-based activation functions, was developed to enhance accuracy and interpretability in capturing complex hydrological patterns. In contrast, the Transformer model uses advanced attention mechanisms, which excel in handling sequential data with long-range dependencies.Results show that the KAN model significantly outperforms the Transformer in short-term forecasts (up to 3 days). For 1-day forecasts, the KAN achieved R2 values of 0.975 for the Rhine, 0.956 for the Danube, 0.992 for the Elbe, and 0.969 for the Oder, with MAPE values ranging from 3.20 % to 8.09 %. At the 3-day horizon, the KAN’s R2 values remained high, demonstrating its robustness. However, as the forecasting horizon extends to 7 days, the performance of both models converges.These findings underscore the methodological novelty of KAN, which provides enhanced short-term predictive capabilities compared to existing methods, offering valuable insights for improving water resource management strategies in complex hydrological settings.

Revolutionizing Bitcoin price forecasts: A comparative study of advanced hybrid deep learning architectures

This paper employs a deep learning network with a comprehensive architecture to forecast Bitcoin prices, enhancing accuracy by integrating two meta-heuristic optimization algorithms, INFO and NRBO. Empirical results demonstrate that the hybrid model significantly outperforms the LSTM in both fit and predictive accuracy across in-sample and out-of-sample data. Notably, the NRBO-CNN-BiLSTM-Attention model substantially improves accuracy in 5-day and 15-day forecasts, reducing the MAPE by over 50 % compared to the LSTM model, thereby significantly enhancing overall predictive performance. The robustness of our results is supported by the MCS tests. Furthermore, strategically modifying time steps in data analysis optimizes model performance.

Contribution of land-atmosphere coupling in 2022 CONUS compound drought-heatwave events and implications for forecasting

Severe compound drought-heatwave events were observed over three regions of the Contiguous United States (CONUS), Northwest (NW), Great Plains (GP), and Northeast (NE) regions, during July and August 2022. In this study, we have found that the developments of these drought-heatwave events were shaped by different land-atmosphere coupling behaviors which are associated with water and energy limitation regimes in these regions. In the NW and GP regions, the surface soil moisture (SM) and evapotranspiration (ET) were coupled through water-limited processes. Heatwaves in these two regions were affected by the decrease of ET and the available SM due to the precipitation deficit. This type of land-atmosphere coupling was especially prominent in the GP. In the NE region, the heatwave governed ET through the increase of potential ET (PET) based on energy-limited coupling, which played a crucial role in the development of drought.The impacts of the different land-atmosphere coupling behaviors on the predictability of the 13-km Geophysical Fluid Dynamics Laboratory (GFDL) System for High-resolution prediction on Earth-to-Local Domains (SHiELD) were also investigated by checking its 10-day forecasts during the same period. The analysis was particularly focused on the GP and NE regions, where different land-atmosphere coupling behaviors were observed. The model's warm bias in the GP region was associated with the overestimated net radiation, and the bias was further amplified through the water-limited coupling. In the NE region, the PET-related variables, including surface air temperature, influenced the predictability of drought onset by limiting ET through the energy-limited coupling. Based on our findings, this study highlights the crucial role of land-atmosphere coupling behaviors and provides a scientific strategy for enhancing the model predictability of compound drought-heatwaves.

Assessments of multiple metocean forecasts in the North Atlantic Ocean

Accurate wind and wave forecasts are crucial for a variety of marine operations, including ship design, navigation safety, and engineering. This study evaluates the predictability of wind and wave conditions in the North Atlantic Ocean using both deterministic and ensemble forecast models. A dataset of 29 deep water buoys was used to validate deterministic and ensemble forecasts from the National Centres for Environmental Prediction (NCEP), the Canadian Meteorological Centre (CMC), the European Centre for Medium-Range Weather Forecasts (ECMWF), and the German Weather Service (DWD). A comparison of deterministic and ensemble forecast performance was conducted using eight statistical metrics focusing on the significant wave heights associated with 10-m wind speed. The results indicate that ensemble models exhibit higher correlation coefficients and lower scatter root mean square error especially beyond the 7th forecast day, outperforming deterministic models. The findings suggest that ensemble forecasts offer a more reliable estimation of forecast, enhancing predictability for marine operations.

Forecasting international tourist arrivals in South Korea: a deep learning approach

Purpose This study aims to develop a robust long short-term memory (LSTM)-based forecasting model for daily international tourist arrivals at Incheon International Airport (ICN), incorporating multiple predictors including exchange rates, West Texas Intermediate (WTI) oil prices, Korea composite stock price index data and new COVID-19 cases. By leveraging deep learning techniques and diverse data sets, the research seeks to enhance the accuracy and reliability of tourism demand predictions, contributing significantly to both theoretical implications and practical applications in the field of hospitality and tourism. Design/methodology/approach This study introduces an innovative approach to forecasting international tourist arrivals by leveraging LSTM networks. This advanced methodology addresses complex managerial issues in tourism management by providing more accurate forecasts. The methodology comprises four key steps: collecting data sets; preprocessing the data; training the LSTM network; and forecasting future international tourist arrivals. The rest of this study is structured as follows: the subsequent sections detail the proposed LSTM model, present the empirical results and discuss the findings, conclusions and the theoretical and practical implications of the study in the field of hospitality and tourism. Findings This research pioneers the simultaneous use of big data encompassing five factors – international tourist arrivals, exchange rates, WTI oil prices, KOSPI data and new COVID-19 cases – for daily forecasting. The study reveals that integrating exchange rates, oil prices, stock market data and COVID-19 cases significantly enhances LSTM network forecasting precision. It addresses the narrow scope of existing research on predicting international tourist arrivals at ICN with these factors. Moreover, the study demonstrates LSTM networks’ capability to effectively handle multivariable time series prediction problems, providing a robust basis for their application in hospitality and tourism management. Originality/value This research pioneers the integration of international tourist arrivals, exchange rates, WTI oil prices, KOSPI data and new COVID-19 cases for forecasting daily international tourist arrivals. It bridges the gap in existing literature by proposing a comprehensive approach that considers multiple predictors simultaneously. Furthermore, it demonstrates the effectiveness of LSTM networks in handling multivariable time series forecasting problems, offering practical insights for enhancing tourism demand predictions. By addressing these critical factors and leveraging advanced deep learning techniques, this study contributes significantly to the advancement of forecasting methodologies in the tourism industry, aiding decision-makers in effective planning and resource allocation.

A Parallel Prediction Model for Photovoltaic Power Using Multi-Level Attention and Similar Day Clustering

Photovoltaic (PV) power generation is significantly impacted by environmental factors that exhibit substantial uncertainty and volatility, posing a critical challenge for accurate PV power prediction in power system management. To address this, a parallel model is proposed for PV short-term prediction utilizing a multi-level attention mechanism. Firstly, gray relation analysis (GRA) and an improved ISODATA algorithm are used to select a dataset of similar days with comparable meteorological characteristics to the forecast day. A transformer encoder layer with multi-head attention is then used to extract long-term dependency features. Concurrently, BiGRU, optimized with a Global Attention network, is used to capture global temporal features. Feature fusion is performed using Cross Attention, calculating attention weights to emphasize significant features and enhancing feature integration. Finally, high-precision predictions are achieved through a fully connected layer. Utilizing historical PV power generation data to predict power output under various weather conditions, the proposed model demonstrates superior performance across all three climate types compared to other models, achieving more reliable predictions.

Using Discrete-Event Simulation to Model Web-Based Crisis Counseling Service Operation: Evaluation Study.

According to the Organisation for Economic Co-operation and Development, its member states experienced worsening mental health during the COVID-19 pandemic, leading to an increase of 60% to 1000% in digital counseling access. Hong Kong, too, witnessed a surge in demand for crisis intervention services during the pandemic, attracting both nonrepeat and repeat service users during the process. As a result of the continuing demand, platforms offering short-term emotional support are facing an efficiency challenge in managing caller responses. This aim of this paper was to assess the queuing performance of a 24-hour text-based web-based crisis counseling platform using a Python-based discrete-event simulation (DES) model. The model evaluates the staff combinations needed to meet demand and informs service priority decisions. It is able to account for unbalanced and overlapping shifts, unequal simultaneous serving capacities among custom worker types, time-dependent user arrivals, and the influence of user type (nonrepeat users vs repeat users) and suicide risk on service durations. Use and queue statistics by user type and staffing conditions were tabulated from past counseling platform database records. After calculating the data distributions, key parameters were incorporated into the DES model to determine the supply-demand equilibrium and identify potential service bottlenecks. An unobserved-components time-series model was fitted to make 30-day forecasts of the arrival rate, with the results piped back to the DES model to estimate the number of workers needed to staff each work shift, as well as the number of repeat service users encountered during a service operation. The results showed a marked increase (from 3401/9202, 36.96% to 5042/9199, 54.81%) in the overall conversion rate after the strategic deployment of human resources according to the values set in the simulations, with an 85% chance of queuing users receiving counseling service within 10 minutes and releasing an extra 39.57% (3631/9175) capacity to serve nonrepeat users at potential risk. By exploiting scientifically informed data models with DES, nonprofit web-based counseling platforms, even those with limited resources, can optimize service capacity strategically to manage service bottlenecks and increase service uptake.