Flexibility Stigma Research Articles

Flexibility stigma, supervisory support, and the use of flexible work arrangements in the public sector: distinguishing flextime and flexplace

ABSTRACT This study examines the relationship between flexible work arrangements (FWAs) in the public sector and flexibility stigma, focusing on two types of FWAs based on work schedule and work location. Using data from the 2017 Federal Work-Life Survey of U.S. federal employees, the study analyzes how supervisory and organizational support influence the relationship between flexibility stigma and FWA use. Results show a negative relationship between flexibility stigma and flextime use, while flextime use varies by type of flextime. Supervisor and organizational support mitigated the negative effects of flexibility stigma, particularly for flextime and remote work. The findings suggest that enhancing supervisory support can reduce the effects of flexibility stigma and promote effective use of FWA in the public sector. This study provides new insights into how supervisory and organizational support systems can mitigate flexibility stigma and promote the adoption of various FWAs in the public sector.

Flexibility Stigma Across Europe: How National Contexts can Shift the Extent to which Flexible Workers are Stigmatised

Although flexible working has expanded rapidly, especially during the pandemic, biased views against flexible workers – namely, flexibility stigma - are still prevalent and returning. Flexibility stigma hinders worker’s take up of flexible working arrangements and can make flexible working arrangements result in negative outcomes for worker’s well-being and productivity. This study examines how national cultural and policy contexts shape flexibility stigma levels within a country. We use a multilevel approach using the Eurobarometer dataset of 2018, covering 28 European countries, matched with national level aggregate data on policy and culture. Results show that in countries with a more work-life balance work culture and egalitarian gender norms, we see less prevalence of flexibility stigma. Similarly, in countries with generous family-friendly policies, workers are less likely to have negative perception towards flexible working. Finally, stronger bargaining positions of workers, may it be through stronger union power or through better labour market conditions, helps remove stigmatised views around workers who use flexible working arrangements. This study evidences the importance of contexts that shape views around flexible working, to help us better understand policy changes needed to ensure better flexible working practices.

The impact of flexi-time uptake on organizational outcomes and the moderating role of formal and informal institutions across 22 countries

Viewing the acceptance of flexi-time as a social norm, and drawing on the notion of flexibility stigma, we theorize and test the effect of institutional context on the uptake of flexi-time and its impact on organizational outcomes. Specifically, we assess the explanatory power of formal institutional arrangements via the prevailing legislative framework governing flexi-time, as well as the impact of the informal institutional context via prevailing norms arising from the extent of cultural tightness or looseness. We then test our ideas using data from 22 countries. We found curvilinear relationships between flexi-time uptake, absenteeism, and employee turnover. These relationships were moderated by country-level formal and informal institutions. Thus, in culturally tight countries, and in those with no labour legislation related to flexi-time, the relationship between flexi-time uptake and organizational outcomes was curvilinear (i.e. an inverted U-shape) whereby when flexi-time uptake was 0% or >50%, absenteeism and turnover were at their lowest. Conversely, in culturally loose countries, and in those with labour legislation related to flexi-time, the relationship between flexi-time uptake and organizational outcomes was linear (i.e. the higher the flexi-time, the lower the absenteeism and turnover). Our findings underscore the importance of organizations taking account of the cultural and legislative aspects of their respective operating contexts when seeking to implement flexi-time arrangements. A misalignment between formal and informal institutions and flexi-time may reduce its uptake and have deleterious effects on absenteeism and turnover.

Do working parents in the United States expect work location to impact job and family satisfaction in the post-pandemic period? Evidence from a survey experiment.

The pandemic response allowed many parents in the United States and globally to work remotely for the first time ever which, for many, continued into the recovery. It is unclear whether, after a period when a large segment of the United States labor force worked remotely, remote work is viewed favorably or unfavorably among employed parents. We present results from a survey experiment assessing whether employed parents in the United States perceive that remote work will impact a hypothetical employed parents' job and family satisfaction and, critically, whether perceptions of work-family conflict and anticipated job rewards mediate this relationship. We find that respondents who are also employed parents perceive that hypothetical employed parents who access remote work will report lower job satisfaction and higher family satisfaction. Perceptions of work-family conflict do not mediate this association. Rather, we find that job rewards (e.g., pay, promotion, etc.) fully mediate the relationship between remote work and perceived job satisfaction. Ultimately, this indicates that employed parents perceive that remote work will bring workers like them less pay and thus lower job satisfaction but greater family satisfaction. This extends arguments about remote work in the light of the conceptualization of a flexibility stigma and a flexibility paradox. Implications for practice and theory are discussed.

Balancing Efficiency and Personal Time Requirements for Human Resources Professionals after Telecommuting

Abstract The exploitation of work and household responsibilities among women and men remains a pressing issue with significant impacts on employee productivity and satisfaction. This study sheds light on the patterns of exploitation and their consequences, with a specific focus on the experiences of HR professionals. The research emphasizes the prevalence of the “flexibility stigma” in society, which views flexible work arrangements, including teleworking, as less committed, motivated, and productive compared to traditional 9-5 work hours. The study also highlights the tendency for workers to extend their work hours when boundaries between work and personal life become blurred. In particular, the study highlights the increased likelihood of working overtime as a result of teleworking, which can further contribute to the exploitation of work and household responsibilities. For HR professionals, it is essential to understand these challenges and develop strategies that support employees’ work-life balance and well-being. The study concludes by calling for a comprehensive approach that considers the institutional and cultural contexts in which employees operate and that prioritizes their well-being and productivity.

Flexible working in the public sector – a case of inflexibility: senior managers' experiences

PurposeThe public sector is often considered the vanguard in terms of the availability and promotion of flexible working arrangements (FWAs). Despite this, little is known about how senior managers in the public sector engage with FWAs. This paper aims to address this gap, reporting on a number of issues, including the reality of FWAs, the existence of a flexibility stigma and whether this is gendered, and the drivers influencing the uptake of FWAs.Design/methodology/approachTheoretical insights of flexibility stigma from the literature and data from semi-structured interviews with senior managers in the Northern Ireland Civil Service explore the realities of FWAs at this level.FindingsThe findings indicate a decoupling between the rhetoric and reality of FWAs, with few senior managers availing of such arrangements. The authors also identify a complex web of issues that constrain senior managers' agency in shaping a positive culture of FWAs at senior management level in the Civil Service, including an inherent resistance to flexibility, a lack of visible role models and negative perceptions around progression. The findings also indicate deeply held perceptions among senior males and females that availing of FWAs is associated with a flexibility stigma. These perceptions were confirmed by the small number of senior females with caring responsibilities who were availing of FWAs.Research limitations/implicationsThe paper provides senior managers and human resource practitioners with insights into the difficulties associated with wide-scale FWA availability and use at senior levels of the Civil Service.Originality/valueThe findings of the study offer valuable insights into the experience of senior managers in the public sector as they engage with FWAs. The study, therefore, contributes to the limited literature in this area.

When Do Work-Family Policies Work? Unpacking the Effects of Stigma and Financial Costs for Men and Women

Work-family policies—such as parental leave and flextime—can help to facilitate gender equality in workplaces and in families. But policy use is typically low, varies significantly from one workplace to another, and is often more prevalent among women than men. Extant research suggests that flexibility stigma—workplace norms that penalize workers for utilizing policies that facilitate non-work demands—as well as the financial costs associated with policy use, contribute to this pattern. However, previous studies have been largely correlational in nature, and have had difficulty assessing how these factors may interact with one another to shape gendered patterns of policy use. In this study, we offer novel causal traction on this set of issues. Using an original, population-based survey experiment, we examine how the salience of flexibility stigma and financial costs affect men's and women's intentions to use work-family policies. We find that these factors exert a large direct effect on men's and women's intentions to use work-family policies. Moreover, the gender gap in parental leave use intentions is large in workplace contexts with high flexibility stigma and high financial costs, but this gap narrows significantly under more favorable conditions. Findings point to the importance of organizational contexts and policy design in shaping work-family policy use and, in turn, gender inequality.

Impact of flexibility stigma on outcomes: role of flexible work practices usage

Little is known of the effects of flexibility stigma on employee outcomes. Flexibility stigma refers to the negative sanctions received by those who seek flexible work practices to manage work and family requirements. Using stigma theory, this study investigates the effect of flexibility stigma on employee well‐being and turnover intentions. Drawing on ecological systems theory, it also investigates the effect of flexibility stigma on flexible work practices usage. Further, integrating the above‐mentioned two theories, this study predicts the mediating role of flexible work practices usage in the flexibility stigma–employee outcomes relationship. Using survey data from 293 employees of an Australian organisation, we found that stigma has a negative effect on employee well‐being, a positive effect on turnover intentions, and a negative effect on flexible work practices usage. We also found pioneering evidence for the proposed partial mediation effect. Theoretical, research and practical contributions are discussed.

How does the availability and use of flexible leave influence the employer–employee relationship?

AbstractIn this article, we develop, and empirically test, a moderated mediation model of the effects of flexible leave on employees' organizational attachment. Drawing on a social exchange framework and signaling theory, we explore how the material and non‐material nature of exchange between the employer and employee shapes their relationship. First, we show that the relationship between the availability of flexible leave and organizational attachment is shaped by two competing mediators, perceived organizational support (POS) and perceived flexibility stigma. Second, we delineate between availability and use of the policy, to show how the effect of POS is enhanced and perceived flexibility stigma reduced, with use. Our findings demonstrate that the relationship between the availability of flexible leave and organizational attachment is complex, but is enhanced through use of flexible leave. We contribute toward HRM scholarship about the relationship between employees' experience of HR practices and their corresponding impact on employees' subsequent behavior.

The Hidden Cost of Flexibility: A Factorial Survey Experiment on Job Promotion

Abstract This article analyses the role of gender, parenthood, and work flexibility measures and the mediating role of stereotypes on the likelihood of achieving an internal promotion in Spain. We hypothesize that employers favour fathers over mothers and disfavour flexible workers (flexibility stigma) because they are perceived, respectively, as less competent and less committed. We also hypothesize that employers reflect their gender values in the selection process. These hypotheses are tested using data from a survey experiment in which 71 supervisors from private companies evaluate 426 short vignettes describing six different candidates for promotion into positions that require decision-making and team supervision skills. Several candidate characteristics are experimentally manipulated, while others such as skills and experience in the company are kept constant to minimize the risk of statistical discrimination. Contrary to our expectations, fathers are not preferred in promotion, as they are not perceived as being more competent than mothers. However, we find that flexibility leads to lower promotion scores, partly due to its association with a lack of commitment. Although the statutory right to reduce working hours for care reasons seems a major social achievement, this experiment shows that mothers may be indirectly penalized, as they are the main users of this policy.

Is there a price telecommuters pay? Examining the relationship between telecommuting and objective career success

Telecommuting has long been noted for its ability to foster work-family balance and job satisfaction. However, for employees seeking to advance in their careers, it is commonly advised to exercise caution, since telecommuting is often viewed as signaling a lack of dedication to one's career. Despite the prevalence of such advice, almost no research has investigated if telecommuting actually impacts career success in objective terms. Integrating research on the flexibility stigma and signaling theory, we first compared the career success of telecommuters and non-telecommuters using a sample of 405 employees matched with corporate data on promotion and salary growth. Then, we examined the relationship between extent of telecommuting and career success as well as the moderating influence of contextual factors. Results indicated telecommuters and non-telecommuters did not differ in number of promotions, but telecommuters experienced lower salary growth. Additionally, extent of telecommuting was negatively related to promotions and salary growth, indicating it is not simply telecommuting per se that effects career success, but rather the extent of telecommuting. Moreover, work context played a highly influential role. A greater number of promotions were received by extensive telecommuters when they worked where telecommuting was highly normative, and when they engaged in higher supplemental work. Extensive telecommuters with higher supplemental work and higher face-to-face contact with their supervisor also received greater salary growth. Together, results challenge previous research that has tended to portray telecommuting as harmful to one's career success by providing a more informed understanding of how to harness its benefits.

Career customization: Putting an organizational practice to facilitate sustainable careers to the test

Career customization has been suggested as a sustainable solution to the mismatch between traditional career models and the needs of today's workforce. We examine career consequences of Mass Career Customization (MCC) in a Professional Service Firm (PSF). This customization allows employees to tailor their career development up or down on four dimensions (pace, workload, location/schedule, responsibility). Using a multiple wave research design in a firm setting, we explore the impact of customizing up or down on objective and subjective career outcomes by gender and parental status over time. While MCC has some positive outcomes (e.g. no loss in career satisfaction for fathers customizing down; increased performance evaluations for mothers customizing down), MCC also has negative career consequences that can be explained by flexibility stigma, especially for fathers who deviate from the ideal worker norm inherent in PSFs. Our findings inform the debate around the impact of organizational practices generally considered to facilitate sustainable careers. We give practical recommendations for the conditions under which career customization can flourish in a PSF context as well as lessons for promoting sustainable careers in other organizational settings.

Failures of Flexibility: How Perceived Control Motivates the Individualization of Work–Life Conflict

Firms have increasingly used flexibility policies to facilitate work–life balance, yet existing research shows that employees are stigmatized for using these seemingly beneficial policies. In this article, the authors identify perceived control, that is, the sense of control employees feel they have over managing their work–life conflicts, as a key factor in their avoidance of flexibility policies. Through 50 in-depth interviews with management consultants from five firms, the authors find that employees frame managing their work–life conflicts as a test of their professional skills, emphasize their “natural” suitability for the consulting industry, use choice rhetoric to reframe oppressive work demands as personal choices, and accentuate their ability to exit the consulting industry if they are unable to manage their work–life balance independently. Empirically, this study provides a fuller explanation for the pervasive avoidance of flexibility policies and expands on prior explanations that focus on flexibility stigma.

Gender, Flexibility Stigma and the Perceived Negative Consequences of Flexible Working in the UK

This study examines the prevalence and the gender differences in the perceptions and experiences of flexibility stigma—i.e., the belief that workers who use flexible working arrangements for care purposes are less productive and less committed to the workplace. This is done by using the 4th wave of the Work-Life Balance Survey conducted in 2011 in the UK. The results show that 35% of all workers agree to the statement that those who work flexibly generate more work for others, and 32% believe that those who work flexibly have lower chances for promotion. Although at first glance, men are more likely to agree to both, once other factors are controlled for, women especially mothers are more likely to agree to the latter statement. Similarly, men are more likely to say they experienced negative outcomes due to co-workers working flexibly, while again mothers are more likely to say they experienced negative career consequences due to their own flexible working. The use of working time reducing arrangements, such as part-time, is a major reason why people experience negative career outcomes, and can partially explain why mothers are more likely to suffer from such outcomes when working flexibly. However, this relationship could be reverse, namely, the stigma towards part-time workers may be due to negative perceptions society hold towards mothers’ commitment to work and their productivity. In sum, this paper shows that flexibility stigma is gendered, in that men are more likely to discriminate against flexible workers, while women, especially mothers, are more likely to suffer from such discrimination.

“Family-Friendly” Jobs and Motherhood Pay Penalties: The Impact of Flexible Work Arrangements Across the Educational Spectrum

This article focuses on how flexible work arrangements affect motherhood wage penalties for differently situated women. While theories of work–life facilitation suggest that flexible work should ease motherhood penalties, the use of flexibility policies may also invite stigma and bias against mothers. Analyses using Canadian linked workplace–employee data test these competing perspectives by examining how temporal and spatial flexibility moderate motherhood wage penalties and how this varies by women’s education. Results show that flexible work hours typically reduce mothers’ disadvantage, especially for the university educated, and that working from home also reduces wage gaps for most educational groups. The positive effect of flexibility operates chiefly by reducing barriers to mothers’ employment in higher waged establishments, although wage gaps within establishments are also diminished in some cases. While there is relatively little evidence of a flexibility stigma, the most educated do face stronger wage penalties within establishments when they substitute paid work from home for face time at the workplace as do the least educated when they bring additional unpaid work home. Overall, results are most consistent with the work–life facilitation model. However, variability in the pattern of effects underscores the importance of looking at the intersection of mothers’ education and workplace arrangements.

Demands and Devotion: Cultural Meanings of Work and Overload Among Women Researchers and Professionals in Science and Technology Industries

How do cultural meanings influence how people experience work‐life demands? Much research, especially quantitative research, on the effects of structural work and family conditions does not account for employees’ cultural beliefs about the meaning of work in their lives. This article uses unique survey data to investigate the effects of employee embrace of elements of the “work devotion schema”—a cultural model that valorizes intense career commitment and organizational dedication—on their sense of “overload,” an experience that includes feeling exhausted and overloaded by all one's roles, net of actual hours on the paid job and family responsibilities. We argue that by cognitively, morally, and emotionally framing work as a valued end, the work devotion schema reduces feelings of overload. Using a case of senior women researchers and professional service providers in science and technology industries, we find that those who embrace work devotion feel less overloaded than those who reject it, net of work and family conditions. However, this effect is curtailed for mothers of young and school‐aged children. We end by discussing implications for flexibility stigma and gender inequality.

Flexibility Stigma: It’s About Time!

This paper explores workplace flexibility and the development of flexibility stigma by proposing potential antecedents to flexibility stigma. Flexibility stigma is considered as a cultural schema a...

Flexible working and work–life balance: midwives’ experiences and views

This article presents midwives’ views and experiences of flexible working and work–life balance. Both flexible working and work–life balance are important contemporary agendas within midwifery and can have both positive and negative consequences for midwives. Full-time midwives and those without caring commitments feel disadvantaged by flexible working and work–life balance policies as they have to fit when they work around part-time midwives and are increasingly expected to cover extra work. They feel their work–life balance is marginalized and this is fuelling discontent and resentment among midwives and leading to divisions between full- and part-time staff that reinforce flexibility stigma. Although flexible working and work–life balance are important for recruiting and retaining midwives they are part of the ongoing tensions and challenges for midwives and the midwifery profession.

Implications of Childcare Responsibilities for Workplace Performances & Interactions

Scientists with childcare responsibilities are evaluated by their colleagues as less competent and committed. The flexibility stigma has been extensively documented; however, the processes and mechanisms through which the use of flexible work arrangements lead to the flexibility stigma has received less attention. In this theory development paper, we identify mechanisms, grounded in workplace observation, that explain why faculty members who adapt their schedules to care for children may experience stigma in the workplace. We analyze and compare the time control approaches of female and male professors in the physical and formal sciences with and without childcare responsibilities. We show the implications time control and allocation strategies have for social exchange – specifically performances and interactions – in the workplace. Women with childcare responsibilities allocate most workplace interactions and performances to

Consequences of Flexibility Stigma Among Academic Scientists and Engineers

Flexibility stigma, the devaluation of workers who seek or are presumed to need flexible work arrangements, fosters a mismatch between workplace demands and the needs of professionals. The authors survey “ideal workers”—science, technology, engineering, and math faculty at a top research university—to determine the consequences of working in an environment with flexibility stigma. Those who report this stigma have lower intentions to persist, worse work–life balance, and lower job satisfaction. These consequences are net of gender and parenthood, suggesting that flexibility stigma fosters a problematic environment for many faculty, even those not personally at risk of stigmatization.