Quality Fairness Research Articles

The Impact of Food Quality and Price Fairness on Re-Patronage Intentions at UiTM Hotel Restaurants

This research delves into the intricate interplay between the quality of food and price fairness and explores how these elements impact customers' inclination to return to UiTM hotel restaurants at the Shah Alam (Selangor Branch), Permatang Pauh (Pulau Pinang Branch), and Dungun (Terengganu Branch) locations. By examining the connection between these factors, this study aims to distinguish the individual influence they have on the likelihood of customers revisiting these establishments. To achieve this, a quantitative methodology was employed, involving the distribution of survey questionnaires to a sample of 366 participants who were patrons of UiTM hotel restaurants. Analysis of the data was conducted using SPSS software, specifically through the application of multiple regression analysis. By analyzing the perceived quality of food and fairness of pricing, this study seeks to illuminate the connections that shape customers' decisions to return to UiTM hotel restaurants. Understanding these relationships is most important for both practitioners and researchers in the hospitality industry, providing insights that can inform strategies for enhancing customer satisfaction and loyalty. The findings contribute valuable knowledge, offering a comprehensive understanding of the factors that drive repatronage intentions in the context of UiTM hotel restaurant experiences. Finally, this exploration serves as a foundation for refining business practices and developing stable relationships between restaurants and customers.

PENGARUH KEWAJARAN HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA APLIKASI GO-FOOD

This research intends to determine the simultaneous and partial effect of price fairness and service quality on user satisfaction of the Go-Food application (a research problem for students of the Faculty of Economics and Business, Ngurah Rai University, Denpasar). Illustration dimensions were defined as the intentional collection method of illustrations from 72 people. Information analysis uses classical research, multiple linear regression analysis, deterministic analysis, F-test statistical analysis, and t-test statistical analysis. The findings confirm that the equality of price and service quality has a direct and clear impact on Go-Food user satisfaction as a simultaneous and local approach. Fairness of price and quality of service greatly affect the satisfaction of Go-Food application users.

Constrained Reinforcement Learning for Fair and Environmentally Efficient Traffic Signal Controllers

Traffic signal controller (TSC) has a crucial role in managing traffic flow in urban areas. Recently, reinforcement learning models have received a great attention for TSC with promising results. However, these RL-TSC models still need to be improved for real-world deployment due to limited exploration of different performance metrics such as fair traffic scheduling or air quality impact. In this work, we introduce a constrained multi-objective RL model that minimizes multiple constrained objectives while achieving a higher expected reward. Furthermore, our proposed RL strategy integrates the peak and average constraint models to the RL problem formulation with maximum entropy off-policy models. We applied this strategy to a single TSC and a network of TSCs. As part of this constrained RL-TSC formulation, we discuss fairness and air quality parameters as constraints for the close-loop control system optimization model at TSCs called FAirLight . Our experimental analysis shows that the proposed FAirLight achieves a good traffic flow performance in terms of average waiting time while being fair and environmentally friendly. Our method outperforms the baseline models and allows a more comprehensive view of RL-TSC regarding its applicability to the real world.

The Influence of Perceived Price Fairness, Product Quality and Service Quality on Customer Loyalty mediated by Customer Satisfaction at XYZ Furniture Manufacturer in Surabaya

The war between Ukraine and Russia caused disruption in the furniture export process. To overcome this problem, PT. BMN as a company operating in the furniture industry carries out a strategy to maintain the company's business processes by increasing customer loyalty. The goal is to analyze the impact of Perceived Price Fairness, Product Quality and Service Quality on Customer Satisfaction and Customer Loyalty. Quantitative causal type research by collecting data through questionnaires which was analyzed by SEM PLS. Population study is the key person in purchasing furniture. The sample was determined using purposive sampling so that the total sample was 41 respondents. The study prove that Perceived Price Fairness and Product Quality do not have a significant impact on Customer Satisfaction, while Service Quality has a significant impact. Perceived Price Fairness, Product Quality, Service Quality and Customer Satisfaction have a significant impact on Customer Loyalty.

Priorities and potential challenges of sustainable management of ultra-deep groundwater resources in Iran

The water crisis in Iran, and the large share of water allocated to the agricultural sector from groundwater resources has led to access to ultra-deep groundwater (UDGW) resources. Exploration projects have confirmed the presence of UDGW sources of fault origin in Iran. Deciding on the sustainable extraction of UDGW resources is very challenging. In order to better understand the scope and nature of the UDGW literature, our research combines a methodological framework of systematic literature review with an approach to synthesize manifest and latent content. Additionally, we describe expert predictors for and against inductive content analysis, which extracts necessary concepts, priorities, organization, and coding from the data. MFA tool has analyzed sustainability indices, compositions, correlations perceptual behavior of sustainability dimensions of groups in the variables predicting the exploitation of UDGW. In the proposed model, the synthetic index has determined weighting commensurate with the variability of data, to balance the effect of groups of variables. The most important dimensions of sustainability are Proxy/flexibility measures (69.4), Fund (63.3), Safety (63.2) and Extent and possibility of access and exploitation (63.06) of UDGW resources from engineering, social and environmental groups, respectively. However, the performance of Evaluation of quantity and quality of UDGW resources (39.8) and Fairness (42.3) groups were the lowest due to the environmental and social sustainability, respectively. In fact, a fair and sustainable expedient strategy and a restructuring of hydro-social networks that clearly acknowledge the political aspect of resource management and its intricacies are required. The ministry and the UDGW decision-makers themselves must solve these shortcomings.

Distributed HAPS-assisted communications in FSO/RF space-air-ground integrated networks

Space-air-ground integrated (SAGI) communication networks have been envisioned as one of the pillars of the next generation communications (6 G). This type of networks are expected to offer fairness and high quality of services in various scenarios where traditional terrestrial communication systems cannot efficiently support due to inherent limitations, e.g., limited coverage areas. In this paper, a distributed transmission scheme is proposed in a SAGI communication network that utilizes free-space-optical (FSO)/radio frequency (RF) links. More specifically, a set of N high altitude platform systems are cooperatively transmit the received signal to the ground station, using the decode-and-forward relaying protocol. For this system, generic analytical expressions for the outage probability (OP) have been derived that take into consideration the impact of turbulence, pointing errors, and atmospheric attenuation (for the FSO links) as well as the impact of composite fading (for the RF links). Moreover, asymptotic closed-form expressions for the OP are also presented, which are used to extract useful insights for the system under consideration. The numerical evaluated results that are illustrated reveal the impact of various system and channel models parameters on the system’s performance. From these results, it is shown that the proposed scheme outperforms a pure FSO-based relaying scheme, which has been used as a benchmark, under different environmental conditions.

Analisis Pengaruh Kualitas Pelayanan, Kelayakan Harga, dan Kualitas Produk terhadap Kinerja Penjualan di Zahra Store Yogyakarta

The purpose of this research is to determine the influence of service quality, price fairness, and product quality on sales at Zahra Store Yogyakarta. The method used in this research is descriptive quantitative with multiple linear analysis. The population in this research is the customers at Zahra Store Yogyakarta, with a sample size of 100 respondents. The data collection method used a questionnaire. The results of the research conclude that (1) service quality has a positive and significant influence on sales performance, with a coefficient of 0.001, (2) price fairness has a positive and significant influence on sales performance, with a coefficient of 0.017, and (3) product quality has a positive and significant influence on sales performance, with a coefficient of 0.000.
 Keywords: Service Quality, Price Fairness, Product Quality, Sales Performance.

Factors Affecting Customer Loyalty: An Empirical Evidence from the Toll Road Industry in Indonesia

Toll road rest areas are one of the main pillars of the toll road industry, and higher interest in buying at toll road rest areas is one of the keys to their financial success. The research aimed to identify and analyze the relationship between revisit intention and customer loyalty, as well as perceived price fairness, perceived satisfaction, and service quality. These variables were believed to be the main drivers for toll road users to make purchases at toll road rest areas. A statistical analysis approach was used with the Partial Least Square-Structural Equation Modelling (PLS-SEM) method for 573 respondents. They were consumers of the Trans Java toll road rest area. The survey was conducted directly on customers of the Trans Java toll road rest area at 15 locations. The results show that perceived price justice and satisfaction positively and significantly impact revisit intention. Then, revisit intention has a positive and significant impact on customer loyalty. Service quality has a positive and significant impact on perceived satisfaction and customer loyalty. The findings show that service quality, which is most strongly influenced by assurance, responsiveness, and empathy, is the main factor influencing customer loyalty. Based on the research results, the practical application is how managers can improve service quality, perceived price justice, and perceived satisfaction for price-sensitive consumers, who also tend to be sensitive to the service quality they get.

The Effect Of Price Fairness And E- Service Quality On Loyalty With Customer Satisfaction As An Intervening (A Study On Netflix Users)

The SVoD streaming service industry is currently being widely used by the public. One of the SVoD platforms available is Netflix. Netflix has the highest number of subscribers compared to other similar services, but while all of its competitors are experiencing an increase in the number of subscribers, Netflix is ​​experiencing a decline. Based on this phenomenon, the aim of the authors to conduct this research is to determine the level of loyalty of Netflix customers in Indonesia through price fairness and e-service quality variables with customer satisfaction as an intervening variable. This study uses a type of quantitative research and used data from a questionnaire. Respondents in this study were users of the Netflix service aged 15 to 40 years. Data obtained from 220 respondents were processed using the Path Analysis technique with AMOS 24. The results of the study show that Price Fairness and E-Service Quality have an positive and significant effect on Customer Satisfaction and Loyalty.

Quality of Urban Water Services Provided to Users: Assessment System and the Portuguese Path through Four Generations, Lessons Learned and New Challenges

Public water supply, urban wastewater and stormwater management, and urban waste management are structural public services, essential to well-being, public health, and the safety of populations as well as to economic activities and environmental protection. These services must be guided by principles of universal access, continuity and quality of service, and efficiency and fairness of applied tariffs. The main concern of the regulation of these services is the protection of the interests of the users through the promotion of the quality of the service provided by the water utilities and the guarantee of balance in the practiced tariffs, materialized in the principles of universality, equity, reliability, and cost-efficiency. The quality of the urban water services has been assessed by ERSAR (the Portuguese regulator) since 2004, when the first generation of the assessment system was developed, and has undergone three periodical critical revisions. The fourth generation, developed in 2021, entered in force in 2022. This paper presents the fourth generation of ERSAR’s system for assessing the quality of urban water services in Continental Portugal, focusing on the path followed and addressing the experience of its application over almost two decades, the lessons learned, and the new challenges for the water sector.

Improvements in employee performance management over time: evidence from U.S. federal agencies

ABSTRACT This study examines annual changes in U.S. federal employee perceptions of their organization’s performance appraisal process to assess whether improvements in the fairness of the process and the quality of feedback received increase the motivational effects of these employee performance management systems. Analysing ten years of the Federal Employee Viewpoint Survey data, we find that employee perceptions of appraisal fairness and feedback quality increased between 2010 and 2019, as did the strength of the relationship between employee performance management and work effort. The paper concludes with further discussion of some implications of these findings.

Perceived fairness and marital satisfaction: The role of the presence of children with disabilities

Perceived fairness has been consistently found to have a significant positive correlation with marital satisfaction. Furthermore, numerous studies on perceived fairness have been conducted related to parents of children with disabilities, considering the difficulties encountered by these parents due to their children’s specialized needs and demands. As a result, these challenges usually affect their marital relationship more than the other couples. Therefore, this study aimed to examine the relationship between perceived fairness and marital satisfaction moderated by the presence of children with disabilities. The Indonesian version of the Perceived Fairness instrument and Quality of Marriage Index were used to measure perceived fairness and marital satisfaction in 335 married Indonesian participants, including both parents of children with and without disabilities. Data analysis was performed using Hayes PROCESS. The result showed that perceived fairness was significantly correlated to marital satisfaction in both parents of children with and without disabilities. However, no significant interaction was found by the presence of children with disabilities on the relationship between perceived fairness and marital satisfaction. The results of this study provide a strong implication for mental health practitioners regarding the intervention goals for families and parents of children with disabilities.

FASTER: A Dynamic Fairness-assurance Strategy for Session-based Recommender Systems

When only users’ preferences and interests are considered by a recommendation algorithm, it will lead to the severe long-tail problem over items. Therefore, the unfair exposure phenomenon of recommended items caused by this problem has attracted widespread attention in recent years. For the first time, we reveal the fact that there is a more serious unfair exposure problem in session-based recommender systems (SRSs), which learn the short-term and dynamic preferences of users from anonymous sessions. Considering the fact that in SRSs, recommendations are provided multiple times and item exposures are accumulated over interactions in a session, we define new metrics both for the fairness of item exposure and recommendation quality among sessions. Moreover, we design a dynamic F airness- A ssurance ST rategy for s E ssion-based R ecommender systems ( FASTER ). FASTER is a post-processing strategy that tries to keep a balance between item exposure fairness and recommendation quality. It can also maintain the fairness of recommendation quality among sessions. The effectiveness of FASTER is verified on three real-world datasets and five original algorithms. The experiment results show that FASTER can generally reduce the unfair exposure of different session-based recommendation algorithms while still ensuring a high level of recommendation quality.

Precursors and Outcomes of Perceived Value in B2B Banking Services: A Nomological Framework

This paper aims to test a nomological network of the precursors (perceived price, price fairness, and service quality) and the multi-dimensional outcomes (economic satisfaction and non-economic satisfaction; behavioral and attitudinal loyalty) of micro-enterprise customers’ perception of value. Structural equation modeling was used to test a research model and two rival models from data collected from 381 micro-enterprise banking customers. The results show that, by charging fair prices, banks will increase not only micro-enterprises’ positive perceptions of price and service quality, but also their perceptions of value. Positive value perceptions result in greater economic and non-economic satisfaction. This then results in loyalty in both the attitudinal and behavioral senses. Economic satisfaction should first be attained before micro-enterprise customers will be non-economically satisfied and show attitudinal loyalty before behavioral loyalty.

Fairness First Clustering: A Multi-Stage Approach for Mitigating Bias

Fair clustering aims to partition a dataset while mitigating bias in the original dataset. Developing fair clustering algorithms has gained increasing attention from the machine learning community. In this paper, we propose a fair k-means algorithm, fair first clustering (FFC), which consists of an initialization stage, a relaxation stage, and an improvement stage. In the initialization stage, k-means is employed to cluster each group. Then a combination step and a refinement step are applied to ensure clustering quality and guarantee almost fairness. In the relaxation stage, a commonly used fairness metric, balance, is utilized to assess fairness, and a threshold is set to allow for fairness relaxation while improving the clustering quality. In the improvement stage, a local search method is used to improve the clustering quality without changing the fairness. Comparisons of fairness and clustering quality are carried out between our method and other state-of-the-art fair clustering methods on 10 datasets, which include both synthetic and real-world datasets. The results show that compared to the method with the second highest balance value, FFC shares the same SSE value on one dataset and achieves lower SSE values on six datasets.

Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service

One of the most challenging issues confronting shared bicycle managers is how to improve users’ intentions for continued use. This paper presents a research model to investigate how perceived price fairness and service quality influence shared bicycle users’ intentions for continued use. Using structural equation modelling analysis of 760 shared bicycle users’ data in China, the results showed that: (1) Users’ perception of the fairness of shared bicycle prices has the greatest impact on users’ perception of green value, followed by users’ perception of functional value and users’ perception of hedonic value. (2) The service quality of bicycle-sharing operators has the greatest impact on users’ perception of social value, followed by users’ perception of hedonic value and users’ perception of green value. (3) Users’ perception of green value has the greatest impact on users’ intentions for continued use of a shared bicycle, followed by users’ hedonic value perception, users’ functional value perception, and users’ social value perception. (4) There are significant differences between high price-sensitivity users and low price-sensitivity users in the process of forming intentions for the continued use of shared bicycles.

부산광역시 지방세 공무원의 조직공정성과 조직성과에 관한 연구 : MZ세대와 기성세대 간의 비교

This study empirically analyzed the difference in perception between the MZ generation and the older generation regarding organizational fairness and organizational performance of members in the organization, which has recently become an issue in the public office society. This study analyzed reliability analysis and exploratory factor analysis using the statistical package SPSS, based on the questionnaires of a total of 303 people. The results of the study are as follows. First, among the sub-variables of organizational fairness, distributive fairness and procedural fairness did not show a difference in perception between the MZ generation and the older generation, and the average was derived as statistically high for both groups. Second, interaction fairness, a sub-variable of organizational fairness, showed that there was a cognitive difference between the MZ generation and the older generation, and the average was derived to be statistically higher in the MZ generation than the older generation. Third, it was found that there was a cognitive difference between the MZ generation and the older generation in terms of work performance and administrative service quality, and the average was statistically higher in the older generation than in the MZ generation. This study suggests the need to implement policies without discrimination between generations when establishing and implementing personnel and organizational management policies for distribution fairness and procedural fairness, which do not show a difference in perception. The need for a differentiated approach between generations was implied when establishing and implementing personnel and organizational management policies for interaction fairness, work performance, and administrative service quality, which showed a difference in perception.

PENGARUH KEWAJARAN HARGA, KUALITAS PRODUK TERHADAP MINAT BELI MELALUI SUASANA TOKO PADA UD. MAKMUR LAMONGAN

This research determine the effect of price fairness and product quality moderated by store atmosphere on consumer buying interest. What is in the UD. Makmur Sukodadi Lamongan The number of samples determined was 80 respondents using purposive sampling method. As an independent variable, namely the reasonableness of price and product quality, and the moderating variable is the atmosphere of the store, while the dependent variable is consumer buying interest. The analysis used includes validity test, reliability test, classical assumption test, Moderated Regression Analysis (MRA) and hypothesis testing. The results of the analysis using moderated regression analysis can be seen that the variables of price fairness and product quality have a positive effect on consumer buying interest, and the store atmosphere variable moderates the reasonableness of prices on consumer buying interest, and the store atmosphere variable successfully moderates product quality on consumer buying interest. The results of the analysis using the coefficient of determination show that 94.9 percent of the variation in consumer buying interest can be explained by the independent variables and moderating variables studied in this study and 5.1 percent is explained by other factors outside the model.

REVIEW PENELITIAN TERKAIT TATA KELOLA DAN AKUNTABILITAS KOPERASI DI INDONESIA

The purpose of this study is to examine specifically related to the governance and accountability of cooperatives that have been carried out in Indonesia. This study used a qualitative design, with a population of 125 journals and through purposive sampling, a sample of 35 journals was obtained. The results of the journal review can be concluded: (1). The trend of research on governance and accountability of cooperatives in Indonesia is mostly done with a qualitative design, obtained the concept: to improve governance can be done through socialization and training on SPI to managers; comply with ethical principles and rules; the accountability aspect must be audited by KAP; the role of government; principles of transparency, accountability, responsibility, independence and fairness. Measurement of the dimensions of democracy, the quality of human resources, transparency, accountability, responsibility, independence and fairness. Good financial planning, transparency and accountability in financial management, increasing management commitment, knowledge, understanding of the duties and authorities of management regarding business risks and communication. Factors of members, administrators and supervisors as well as honesty and understanding; Sharia good corporate governance requires supervision from the Supervisory Board. Understanding of the important role of cooperatives for improving the community's economy, consistency in preparing financial reports. (2). Based on the quantitative design, it is concluded: cooperative governance and accountability have a positive and significant effect and accountability as a mediating variable on cooperative performance, there is no difference between financial accountability performance before and during the pandemic, cooperative reform has a positive and significant effect on cooperative governance and cooperative governance has no effect on the effectiveness of lending.

Multi-Connectivity for 5G Networks and Beyond: A Survey.

To manage a growing number of users and an ever-increasing demand for bandwidth, future 5th Generation (5G) cellular networks will combine different radio access technologies (cellular, satellite, and WiFi, among others) and different types of equipment (pico-cells, femto-cells, small-cells, macro-cells, etc.). Multi-connectivity is an emerging paradigm aiming to leverage this heterogeneous architecture. To achieve this, multi-connectivity proposes to enable UE to simultaneously use component carriers from different and heterogeneous network nodes: base stations, WiFi access points, etc. This could offer many benefits in terms of quality of service, energy efficiency, fairness, mobility, and spectrum and interference management. Therefore, this survey aims to present an overview of multi-connectivity in 5G networks and beyond. To do so, a comprehensive review of existing standards and enabling technologies is proposed. Then, a taxonomy is defined to classify the different elements characterizing multi-connectivity in 5G and future networks. Thereafter, existing research works using multi-connectivity to improve the quality of service, energy efficiency, fairness, mobility management, and spectrum and interference management are analyzed and compared. In addition, lessons common to these different contexts are presented. Finally, open challenges for multi-connectivity in 5G networks and beyond are discussed.