Factors Of Tourism Competitiveness Research Articles

Quality of service of accommodation establishments as a factor in tourism competitiveness

This study examines the quality of service provided by accommodation establishments as a factor in tourism’s competitiveness. The new application of the concept of quality is determined by the customer's perception, interests, and expectations, and quality is a competitive factor that will lead to full customer satisfaction. The purpose of the study was to determine the service quality of lodging establishments based on guests' perceptions of tangible elements such as reliability, responsiveness, safety, and empathy as factors of tourism competitiveness in northern Peru. The study had a quantitative approach with a descriptive, non-experimental, cross-sectional design. A non-probabilistic convenience and intentional sampling method was chosen, in which 14 lodging establishments participated. The modified SERVPERF service quality measurement scale was used. The tangible element dimension is perceived from the establishment's facilities and the staff's appearance. Reliability with the promise of service at the established time and the predisposition to solve problems. Responsiveness is perceived in terms of speed of service and the ability to respond to customer needs. Security is perceived in terms of trust, discretion, and respect for guests' privacy, as well as in the transactions they carry out. Finally, empathy in the personalization of service and friendliness. The results show positive perceptions in the five dimensions of the SERVPERF model, concluding that the level of service quality is regular in lodging establishments based on the guest's perception. An important fact to consider is that between 20% and 30% of the respondents' answers are neutral, showing aspects to be improved, such as the use of attractive materials, personalized attention, and guest satisfaction.

KAJIAN DAYA SAING SEKTOR PARIWISATA KABUPATEN SAMBAS

This study aims to examine the competitiveness of tourism sector Sambas Regency to the surrounding area. The study conducted in the form of analysis of factors that determine the competitiveness of tourism sector of Sambas Regency and the preparation of policy strategies that must be done by regional governments to improve the competitiveness of tourism sector of Sambas Regency. The method of analysis used in this research is the shift share method and composite index. The data used are the number of tourist objects, the number of labor, the number of foreign tourists, the number of domestic tourists, the condition of road circulation, the government budget, the number of hotels, restaurants (restaurants), and travel agencies, and other data related research. Based on the research results, tourism sector in general Sambas Regency has great tourism potential, this is supported by the existence of natural resources, culture and history. Nevertheless, this study shows that Sambas Regency is still experiencing slow growth and less competitive than other areas around Sambas Regency. The most determining factor of tourism competitiveness of Sambas Regency is the supporting and related industry factors, especially the number of restaurants and travel agencies and the number of manpower engaged in tourism is still limited in number. The development of supporting infrastructure and tourism promotion is a condition that must be done by the government in order to improve the competitiveness of tourism sector of Sambas Regency.
 

Analysis of Cultural Resources of Southeast European Countries as a Factor of Tourism Competitiveness

Abstract The former role of tourism in terms of provision of accommodation and food has become outdated. Tourist offer increasingly includes additional activities, such as visits to various tangible and intangible cultural sites, and events that tourists perceive visually. In the contemporary tourism trends, cultural resources of Southeast European countries have become an important factor that maintains the competitiveness under conditions of the growing competition on a world scale. Cultural resources directly affect tourism, but there is also an inverse relationship reflected in the impact of tourism on cultural resources that are becoming an important factor for the choice of tourist destinations. The subject of this paper is to review the contribution of cultural resources to the development of tourist destinations with the help of the analysis of elements of Travel and Tourism Competitiveness Index - TTCI.

Tax System as a Factor of Tourism Competitiveness: The Case of Croatia

The main purpose of the paper is to determine the connection and mutual causality of the tax and hidden tax burden and their influence on the development of tourism sector and its competitiveness in Croatia. In the part on taxes burden the attention is dedicated to the corporate income tax (CIT) and the value added tax (VAT). In comparison to other countries, CIT rate in Croatia is not so high, while the current reduced VAT rate of 10% is only applied to accommodation services. The Croatian fiscal system includes an extensive list of hidden fees, and neither the number of these different fees nor the way in which they are calculated is fully known.

Environmental management of a tourist destination: A factor of tourism competitiveness

Although research to date has addressed various elements of destination competitiveness there has been little attempt to systematically and comprehensively study the environmental competitiveness from the managerial perspective. Since the Calgary tourism competitiveness model brought a systematic approach to tourism competitiveness research, this paper selectively uses its management element as a tool to link the competitiveness and environmental management. Following the model the destination management is divided into two parts: (1) managerial and (2) marketing efforts. This paper studies them from environmental perspective. First, destination environmental competitiveness can be increased by appropriate managerial efforts related to environmental impact (EI), and environmental quality (EQ) management. Second, the destination competitiveness can be enhanced through certain environmental marketing activities. Further, environmental management is categorised into groups: management by codes of conduct, by self-developed environmental practice, by certified or awarded best practice and by accreditation schemes. Their usefulness for environmental destination management and competitiveness is evaluated.