Upgraded Facility Research Articles

Exploring the strategies for upgrading public facilities in urban villages: A case study of Wuhan, China

Public facilities are essential components of urban villages in large cities in China, playing a key role in the quality of life for residents. However, our understanding of these public facilities is limited. There is an urgent need to upgrade them in the context of a new wave of urban redevelopment in China. To address this gap, we first identify Wuhan’s urban villages by correlating the proportion of construction land with the percentage of migrants. Next, we employ kernel density estimation and fishnet analysis methods to examine the characteristics of public facilities in urban villages. We then develop a new research framework, characterized by “upgrade sequence – upgrade mode”, for strategically arranging the upgrading of these facilities. Our findings indicate that: (1) the upgrade of public facilities in Wuhan’s urban villages should focus on the suburban districts; (2) it is essential to balance supply and demand when addressing issues related to public facilities, avoiding indiscriminate large-scale demolition and reconstruction, as in-situ upgrades may become the new trend; and (3) different upgrade approaches should be adopted based on the specific features of each urban village. Overall, this study fills a gap in the systematic examination of public facilities in urban villages and proposes a new strategy for in-situ upgrades. We contribute to a nuanced understanding of the dynamics of urban villages in China and the broader context of planetary urban redevelopment.

The Role of Brand Image in Bridging Service Quality to Patient Expectations

Patient expectations in the context of modern health services are defined as patient expectations regarding the availability of information, participation in decision-making, and overall service quality. The research aim is to analyze the influence of tangibility, empathy, reliability, responsiveness, and assurance on patient expectations intervened by hospital brand image. The selection used the accidental sampling technique of 200 respondents at emergency room patients using accidental sampling technique. This study employed quantitative methodology, focusing on associative causality through a cross-sectional framework. Data were gathered via questionnaires and analyzed using structural equation modeling—partial least squares (SEM-PLS). The findings suggested that patient expectations were shaped by tangibility, empathy, and responsiveness yet were unaffected by reliability and assurance, with brand image served only to mediate the impact of responsiveness on patient expectations. These outcomes offer insights for hospital administration on the importance of enhancing systems for facility upgrades, technological advancements, and the improvement of human resources through targeted training.

Challenges in Hazardous Waste Management: A Case Study of Talang Gulo Landfill in Jambi City

The improper storage of Hazardous and Toxic Waste (HTW) at the Talang Gulo Landfill prompted a study to analyze the implementation of Hazardous and Toxic Waste Management (HTWM). The study used a qualitative case study approach involving interviews, observations, and document analysis. 10 informants were selected through purposive sampling. The findings revealed several issues including a lack of trained personnel, limited budget, inadequate Standard Operating Procedures (SOPs), insufficient storage facilities, non-compliance with Personal Protective Equipment (PPE) use, and poor supervision. These findings highlight the need for the development of SOPs, worker training, facility upgrades, and improved supervision to enhance HTWM at the Talang Gulo Landfill.

Development of a multi-layer high-efficiency GEM-based neutron detector for spallation sources

Neutron detection is nowadays mostly based on 3He gas detectors, but its shortage and the continuous upgrades of the neutron facilities require new devices to perform experiments with maximum performances. This work presents a new detector based on the Gas Electron Multiplier (GEM) combined with several boron layers. This detector combines the features of GEM technology with the properties of boron as a neutron converter and the device is produced to sustain high neutron fluxes with high detection efficiency. The detector has been characterised at the ISIS Pulsed Neutron and Muon Source (UK). Based on the analysis of our results, the detector has shown a good response to thermal and epithermal neutrons reaching a detection efficiency of 16% at 1.8 Å (25 meV). The good detection efficiency (even increasable with the addition of further boron GEM foils) and the good time resolution, make the detector a unique device for the neutron techniques. In particular, its use can easily be envisaged in techniques involving neutron transmission measurements, that require high fluxes impinging on the detectors, with the added bonus of a 2D-resolved capability due to the padded anode.

The Effects of New COVID-19 Classrooms Construction Project Towards Students’ Academic Performance in Public Secondary Schools in Lushoto District Council, Tanzania

This study assessed the effects of COVID-19 classroom construction project towards the improvement of student’s academic performance in public secondary schools in Lushoto District Council. The study used qualitative research approach. The target population comprised of District Secondary Education Officer, Ward Education Officers, Heads of Schools, teachers and school board chairpersons. Sample size for this study was 61 participants. The instruments used to collect data were interviews and focus group discussions. The collected data were analyzed through thematic analysis. The findings indicate that the new classrooms have significantly reduced overcrowding, fostering a more conducive learning environment with better individual attention, enhanced learning conditions, and improved academic performance. The reduction in student density has also facilitated social distancing, leading to increased student engagement and decreased absenteeism. Enhanced classroom conditions have positively impacted students’ concentration, morale, and motivation, contributing to higher enrollment and academic success. To build on these benefits, it is recommended that education authorities continue investing in modernizing school infrastructure to address overcrowding, ensure regular maintenance, and upgrade facilities. Prioritizing interactive teaching methods and efficient resource management, along with continuous evaluation of infrastructure impacts, will further enhance student performance and guide future educational investments.

Assuring Service Quality through SERVQUAL at the Land Bank of the Philippines North NCR Branches

This study aims to assess and assure service quality through SERVQUAL in the Land Bank of the Philippines North NCR Branches. Quantitative methods were employed, with 100 clients/customers, 216 front-liners, and 66 administrators from 82 LANDBANK North NCR Branches participating as respondents. A structured questionnaire served as the primary data collection tool. Statistical analyses included weighted mean, frequency and percentage distribution, standard deviation, Slovin’s formula, and Cronbach alpha reliability test. This study assesses the service quality perceptions among administrators, front-liners, and clients at LANDBANK. Results revealed a majority of female presence across all respondent groups. Administrators, aged 51 years and above, are mainly single and highly educated with postgraduate degrees. In contrast, majority of the front-liners and clients are aged 26-30 years and are married and hold mostly college degrees. Assessment across five dimensions of LANDBANK's service quality – tangibility, reliability, responsiveness, assurance, and empathy – revealed different perceptions. Tangibility was rated as commonly observed, with concerns about outdated equipment and system functionality. Reliability was rated higher by administrators than the front-liners and clients, issues encountered include long waiting times, system maintenance, ATM failures, and client-reported poor customer service. Administrators rated responsiveness higher than frontliners and clients, who highlighted delays and system failures. Assurance received higher ratings from administrators and front-liners but there are concerns encountered regarding hidden charges and security from clients. Empathy was consistently rated higher by administrators and front-liners compared to clients, citing instances of unsatisfactory customer service. Administrators rated LANDBANK’s service quality higher than the front-liners and clients, suggesting opportunities for enhancing alignment with customer expectations. Key issues identified include system reliability, long waiting times, and ATM failures. Recommendations focus on facility upgrades, IT enhancements, staffing increases, professionalism development, and improved customer service training to elevate service quality, customer satisfaction, and competitiveness at LANDBANK North NCR Branches.

The impact of digital interventions on health insurance coverage for reproductive, maternal, newborn and child health services utilization in Kakamega, Kenya: a cluster randomized controlled trial.

The National Hospital Insurance Fund (NHIF) of Kenya was upgraded to improve access to healthcare for impoverished households, expand universal health coverage, and boost the uptake of essential reproductive, maternal, newborn and child health (RMNCH) services. However, premiums may be unaffordable for the poorest households. The Innovative Partnership for Universal Sustainable Healthcare (i-PUSH) programme targets low-income women and their households to improve their access to and utilization of quality healthcare, including RMNCH services, by providing subsidized, mobile phone-based NHIF coverage in combination with enhanced, digital training of community health volunteers and upgrading of health facilities. This study evaluated whether expanded NHIF coverage increased the accessibility and utilization of quality basic RMNCH services in areas where i-PUSH was implemented using a longitudinal cluster randomized controlled trial in Kakamega, Kenya. A total of 24 pair-matched villages were randomly assigned either to the treatment or the control group. Within each village, 10 eligible households (i.e. with a woman aged 15-49 years who was either pregnant or with a child <4 years old) were randomly selected. The study applied a difference-in-difference methodology based on a pooled cross-sectional analysis of baseline, midline and endline data, with robustness checks based on balanced panels and Analysis of Covariance methods. The analysis sample included 346 women, of whom 248 had had a live birth in the 3 years prior to any of the surveys, and 424 children aged 0-59 months. Improved NHIF coverage did not have a statistically significant impact on any of the RMNCH outcome indicators at midline nor endline. Uptake of RMNCH services, however, improved substantially in both control and treatment areas at endline compared to baseline. For instance, significant increases were observed in the number of antenatal care visits from baseline to midline (mean = 2.62-2.92, P < 0.01) and delivery with a skilled birth attendant from baseline to midline (mean = 0.91-0.97, P < 0.01). Expanded NHIF coverage, providing enhanced access to RMNCH services of unlimited duration at both public and private facilities, did not result in an increased uptake of care, in a context where access to basic public RMNCH services was already widespread. However, the positive overall trend in RMNCH utilization indicators, in a period of constrained access due to the COVID-19 pandemic, suggests that the other components of the i-PUSH programme may have been beneficial. Further research is needed to better understand how the provision of insurance, enhanced community health volunteer training and improved healthcare quality interact to ensure pregnant women and young children can make full use of the continuum of care.

Challenges and Considerations in Transitioning from Cobalt-60 to Linear Accelerators for Radiotherapy in LMICs Healthcare Settings: A Case Study of Nepal.

Nepal's move from Cobalt-60 machines to modern linear accelerators in radiation therapy presents significant challenges. Infrastructure limitations demand substantial investments for facility upgrades, particularly in retrofitting existing cobalt-60 bunkers and ensuring stable power supplies. The scarcity of skilled personnel underscores the need for comprehensive education initiatives and international collaborations. Regulatory compliance requires the establishment of robust frameworks, emphasizing the urgency of an independent regulatory authority. Collaborations with international institutions offer expertise and resources crucial for capacity building. Financial constraints necessitate innovative financing models to mitigate procurement and maintenance costs. Unforeseen circumstances, exemplified by the Covid-19 pandemic, highlight the importance of adaptability in implementation strategies. Despite challenges, Nepal's transition signifies an opportunity to enhance cancer care, emphasizing the need for a tailored, multidimensional approach addressing infrastructure, workforce, regulatory, financial, and collaborative aspects.

Characterizing electron-collecting CdTe for use in a 77 ns burst-rate imager.

The Keck-PAD (pixel array detector) was developed at Cornell as a burst-rate imager capable of recording images from successive electron bunches (153 ns period) from the Advanced Photon Source (APS). Both Si and hole-collecting Schottky CdTe have been successfully bonded to this ASIC (application-specific integrated circuit) and used with this frame rate. The facility upgrades at the APS will lower the bunch period to 77 ns, which will require modifications to the Keck-PAD electronics to image properly at this reduced period. In addition, operation at high X-ray energies will require a different sensor material having a shorter charge collection time. For the target energy of 40 keV for this project, simulations have shown that electron-collecting CdTe should allow >90% charge collection within 35 ns. This collection time will be sufficient to sample the signal from one frame and prepare for the next. 750 µm-thick electron-collecting Schottky CdTe has been obtained from Acrorad and bonded to two different charge-integrating ASICs developed at Cornell, the Keck-PAD and the CU-APS-PAD. Carrier mobility has been investigated using the detector response to single X-ray bunches at the Cornell High Energy Synchrotron Source and to a pulsed optical laser. The tests indicate that the collection time will meet the requirements for 77 ns imaging.

Oxidation of molten zirconium-containing droplet in water

During a severe accident in light water reactors, the molten reactor core (corium) falls into a water pool in the form of a jet. Complex interactions may occur between the melt and coolant known as molten fuel–coolant interactions (FCI), including energetic coolant evaporation and metallic melt (e.g., Zr and Fe) oxidation. This may further lead to steam and hydrogen explosions, which are both substantial safety risks for nuclear power plants.The heat of reaction and hydrogen production during oxidation can influence the progress and severity of the accidents. For example, the reaction heat may prolong the liquid state of corium, potentially leading to high-intensity explosions, whereas the generated hydrogen can create a combustible atmosphere, increasing the risk of hydrogen explosion. Therefore, this study evaluates the hydrogen production and oxidation degree of molten metallic droplets falling into a water pool to improve the FCI models for the risk evaluation of severe accident safety. The MISTEE-OX facility at KTH, which has been primarily built to study steam explosions is modified to investigate oxidation during FCI and provide experimental data on the oxidation behaviour of metallic droplets (Zr/Fe) quenched in a subcooled water pool. The dynamics of the falling droplets and generated bubbles are recorded using a high-speed camera, and the total volume of the bubbles is measured using a graduated cylinder. This study presents preliminary experimental results of the oxidation between Zr/Fe droplets and water, as well as recent improvements in measurement methods and facility upgrades. Our research findings are useful to enhance the knowledge of the oxidation process in FCI phenomena and validate the related mechanistic models in FCI codes.

General guide concepts for compact, high-brilliance neutron moderators

The trend in neutron sciences is toward integrating compact, high-brightness moderators into new or upgraded facilities. Transporting neutrons from the source to the sample position with a phase-space distribution tailored to specific requirements is crucial to leverage high source brilliance. We have investigated four guide concepts using Monte Carlo ray tracing simulations: Montel beamline with nested Kirkpatrick–Baez mirrors, curved-tapered beamline with a bender and straight sections, straight-elliptical beamline, and curved-elliptical beamline. The straight-elliptical (curved-elliptical) beamline features two half-ellipse guides connected by a straight (non-straight) guide section. The neutron transport efficiency and phase space homogeneity have been quantitatively compared. Our results show that the straight-elliptical beamline performs best because of few neutron bounces on the guide surface with small reflection angles, minimizing flux loss. The Montel beamline provides the best spatial confinement of neutrons within the desired region; however, there is a high thermal-neutron loss due to large reflection angles. The curved-tapered beamline suffers from significant flux loss due to high bounces, and it shows a non-uniform angular distribution related to broad ranges of bounces and reflection angles. The non-straight guide section of the curved-elliptical beamline increases the phase space inhomogeneity, leading to a spatially non-uniform beam profile. The results apply to general neutron instruments that require transporting thermal and cold neutrons from a compact, high-brilliance moderator to the sample location with a moderate phase-space volume.

Lack of Infrastructure, Amenities and Facilities: Impediment in Progression of Rural Communities

Within all rural communities, throughout the country, agriculture and farming practices are regarded as the primary occupations of the individuals. Furthermore, they are engaged in production of various types of products. Hence, they work diligently in order to sustain their living conditions in a satisfactory manner. But in order to achieve desired goals and objectives, it is necessary to put emphasis on leading to upgradation of different types of infrastructure, amenities and facilities. It is unfortunate to note that in rural communities, there is lack of infrastructure, amenities and facilities. As a consequence, rural individuals are overwhelmed by impediments within the course of bringing about improvements in their overall standards of living. Hence, it is well-understood that due to lack of these, there are occurrences of impediments within the course of leading to progression of rural communities. There is a need to formulate programs, which are essential in promoting enhancement of infrastructure, amenities and facilities. As a consequence, members will contribute efficiently in promoting enhancement of rural communities. The rural individuals need to augment their information in terms of ways that are necessary in managing infrastructure, amenities and facilities in a satisfactory manner. Furthermore, all types of impediments need to be overcome in a well-ordered manner. The main concepts that are taken into account in this research paper are, understanding the meaning and significance of infrastructure, amenities and facilities, consequences of lack of infrastructure, amenities and facilities within rural communities and measures to be implemented in leading to up-gradation of infrastructure, amenities and facilities within rural communities.

PERENCANAAN STRUKTUR &amp; PONDASI GAS COMPRESSOR SHELTER STASIUN GAS BETUNG PENDOPO FIELD, PT. PERTAMINA EP ASSET 2 SUMATERA SELATAN

Planning for the Structure and Foundation of the Gas Compressor Shelter Betung Gas Station Pendopo Field Pertamina Asset 2 aims to upgrade facilities in order to increase production from the Pendopo Gas Station. This Gas Compressor Shelter Building is designed to be Strong and Rigid using SS400 Steel Structure. H beam structure column 400x400x13x21, WF structure rafter 400x200x9x14. In the Gas Compressor shelter building there is a Hoist Crane mechanical equipment with a capacity of 10 Tons which is based on the Beam WF-700x300x13x24. The foundation of this building uses deep foundations using square piles measuring 250x250 mm as deep as 15 meters. The quality of concrete for the foundation of the Gas Compressor Shelter uses K-350 concrete quality. From the planning above, it can be concluded that it has fulfilled the terms and conditions in Indonesian regulations and standards.

Does stricter sewage treatment targets policy exacerbate the contradiction between effluent water quality improvement and carbon emissions mitigation? An evidence from China

Rapid expansion and upgrading of wastewater treatment facilities globally, driven by stricter wastewater policies, significantly contribute to carbon emissions. China has contributed 30 % of carbon emissions in the world, 1 % of which comes from wastewater treatment, necessitating more understanding of the impact of policies, especially the stringent “10-Point Water Plan” policy. From a micro perspective, this study uses the difference-in-differences method to analyze the impact of wastewater treatment policies on water and carbon issues in China’s 2894 wastewater treatment plants (WWTPs), and delves into the heterogeneity, and mechanisms across various dimensions. The results show that stricter sewage treatment policy decrease effluent concentration of the chemical oxygen demand (COD) by 2.35 %, and also cause a 1.74 % rise in carbon emissions per 10,000 m3 of wastewater treated, intensifying the short-term contradiction, while the contradictions may fall in the long term. It is more significant in southern regions and the cities with lower environmental regulation intensity. Also, there are significant differences in different wastewater treatment technology and scale. Significant improvements in effluent water quality are observed in WWTPs with 100,000 to 200,000 m3/day capacity and those using biofilm treatment technology. Through mechanism analysis, reasonable expansion of urban pipelines and WWTPs, promotion of biofilm treatment technology, reduction of energy consumption, and improvement of pollutant reduction efficiency are feasible paths to improve water quality and reduce carbon emissions. This research provides a perspective on solving water-carbon contradictions in WWTPs, holding critical significance for urban wastewater treatment and carbon emission management.

Efforts to Improve Service Quality at Skenario Kopi Cafe Based on Consumer Needs Using Quality Function Deployment

Faced with fierce competition, coffee shops need to stay in tune with evolving customer preferences. This research was conducted the Quality Function Deployment (QFD) method, specifically the House of Quality (HoQ) tool, to analyze feedback from subject consist of 100 customers of Skenario Kopi Cafe. The HoQ is a structured approach that translates customer desires (Voice of Customer or VoC) into actionable technical improvements. The sampling technique is based on purposive sampling technique. Analysis of Validity Test and Reliability Test data using SPSS 24 software. The research identified 15 key customer needs, categorized by their level of importance. They then compared these needs to 5 potential technical responses that Skenario Kopi Cafe could implement. Based on this analysis, the result showed such as prioritizing communication training for staff, followed by facility upgrades, and lastly, implementing regular performance evaluations. By analyzing the relationships between these factors, the researchers were able to prioritize the actions that would have the greatest impact on customer satisfaction.

Perioperative capacity and contextual challenges in teaching hospitals of southern Ethiopia: explanatory sequential mixed-methods research

BackgroundPrevious Ethiopian literature on surgical capacity and challenges has focused on quantitative investigations, lacking contextual understanding. This explanatory sequential mixed-methods research (MMR) aimed to assess perioperative capacity and contextual challenges at three teaching hospitals in southern Ethiopia.MethodsA quantitative survey assessed workforce, infrastructure, service delivery, financing, and information systems. The survey findings were explained by qualitative semi-structured interviews of twenty perioperative providers. Descriptive statistics were integrated with qualitative thematic analysis findings using the narrative waving approach. Key findings from both datasets were linked using a joint display table.ResultsThe survey revealed shortages in the specialist workforce (with a ratio of 0.58 per 100,000 population), surgical volume (at 115 surgeries per 100,000 population), equipment, supplies, financing, and perioperative data tracking. Hospitals’ radiology services and blood products were only available 25–50% of the time, while anesthetic agents and essential laboratory services were often available 51–75% of the time. Perioperative management protocols were used rarely (1–25% of the time). Over 90% of patients lack health insurance coverage. Qualitative data also revealed scarcity of perioperative resources and equipment; unaffordable perioperative costs, lack of health insurance coverage, and unforeseen expenses; poor patient safety culture and communication barriers across the perioperative continuum of care; workforce shortages, job dissatisfaction, and concerns of competence; and weak national governance, and sociopolitical turmoil, and global market volatility exacerbating local challenges. These challenges are linked to risks in quality of care and patient safety, according to clinicians.ConclusionThe study identifies deficiencies in the health system and sociopolitical landscape affecting safe surgery conduct. It highlights the need for comprehensive health system strengthening to expand workforce, upgrade facilities, improve safety culture, resilience, and leadership to ensure timely access to essential surgery. Exploring external factors, such as the impact of national governance and sociopolitical stability on reform efforts is also essential.

Innovative Work Behavior of Principals and Organizational Effectiveness of Public Schools in Davao City

This study aimed to determine the influence of innovative work behavior of principals to organizational effectiveness. A total of 90 public school principals in Davao City division were identified as respondents through stratified random sampling. The study utilized a descriptive-correlational design. Two adapted survey questionnaires focusing on innovative work behavior and organizational effectiveness were utilized in gathering data. Mean, Pearson r, and regression analysis were used as statistical tools to derive the data. Results revealed that the level of innovative work behavior of principals in terms of opportunity exploration, idea generation, idea promotion, and idea realization was oftentimes evident in the school. Meanwhile, in terms of reflection, it was sometimes evident. Further, organizational effectiveness in terms of organizational health was sometimes evident. In terms of organizational climate, student career development, and ability to attract resources, this was oftentimes evident. Concurrently, administrative concern was sometimes evident. Moreover, it was revealed that there is a significant relationship between principals’ innovative work behavior and organizational effectiveness. Further, it was it was also found that principals' innovative work behavior had a significant influence on organizational effectiveness. In light of this, the study suggests that school administrators should improve their leadership skills as well as their problem-solving abilities by sustaining the best practices in the organization to consistently deliver efficient and effective services to clientele and tapping stakeholders to support the innovations made. More so, possible upgrade of the school facilities is also recommended.

Feasibility Study of Cement Plant Production Facility Upgrade Project to Support Export Business

Feasibility Study of Cement Plant Production Facility Upgrade Project to Support Export Business

Multi-criteria comparison analysis of spatial equity for emergency shelters in old and new urban districts: A case study in Wuhua District and Chenggong District of Kunming City, China

With the progression of urbanization and the concentration of populations in urban areas, cities are increasingly exposed to disaster risks. Emergency shelters play a critical role in disaster prevention and mitigation, as they are vital for providing temporary refuge and protection during and after catastrophic events. Assessing the spatial equity of these shelters is conducive to enhancing emergency relief capabilities and aiding in disaster risk reduction. However, there remains a lack of clarity regarding the comparative and quantitative disparities between new and old urban areas, particularly in developing countries like China, where urbanization is rapid and populations are dense. To address this issue, this study employed a combination of multi-source data and GIScience technology to analyze the spatial equity of emergency shelters in Wuhua District and Chenggong District of Kunming City, China. We evaluated the overall spatial equity of emergency shelters in both the old urban area (Wuhua District) and the new urban area (Chenggong District) using a comprehensive evaluation model with three criteria: evacuation population capacity, spatial accessibility, and the level of per capita effective shelter area. The results revealed that the old urban area suffers from insufficient effective emergency shelter capacity due to saturated construction land. More than 67 % of the shelters are short-term emergency shelters located close to buildings, which compromises spatial accessibility during earthquake disasters. The level of per capita effective shelter area, as indicated by SSTD, is 24.42 in Wuhua District, suggesting that the effective shelter area in each subdistrict is consistently low, regardless of its urban or suburban classification. In contrast, the new urban district boasts substantial effective emergency shelter capacities, both in the long-term and short-term types, surpassing the reference capacities. The rational spatial layout of various types of emergency shelters ensures that most regions with concentrated buildings are enveloped in accessibility time layers within a 25-min range. The SSTD index of Chenggong District is 349.23, underscoring the significant disparity in the level of per capita effective shelter area at the subdistrict scale, particularly in the district's urban villages and suburban regions. The findings of this study serve as a scientific reference for emergency management and urban planners to reasonably plan or upgrade shelter facilities, thereby improving urban resilience and promoting spatial equity in resource allocation among subdistricts, communities, and residents.

Nam Nghi Resort in Phu Quoc

Learning outcomes This case study provides in-depth, practical knowledge to develop business strategies for the management program. After reading this case study, the students will be able to learn about the challenges and problems that service firms face during a crisis, the drastic changes in the market environment due to a crisis and the analysis tools that can be used when analyzing the shifted market environment. By analyzing this case study, students will be trained for the decision-making that arises in the process of crisis management in the hotel industry. Case overview/synopsis Nam Nghi Resort, situated on the picturesque Phu Quoc Island in Vietnam, experienced the tumultuous period of the COVID-19 pandemic. Before the pandemic, Nam Nghi was a thriving five-star resort, deeply rooted in Vietnamese culture and renowned for its luxurious amenities and breathtaking location. However, the onset of COVID-19 brought unprecedented challenges to the hospitality industry, leading to a sharp decline in tourism and revenue. Despite the adversity, Nam Nghi implemented risk management practices successfully and displayed resilience and adaptability. Through rigorous cost minimization, strategic facility upgrades and targeted marketing efforts, Nam Nghi managed to navigate the crisis and gradually rebuild its business as travel restrictions eased. As the industry began to show signs of recovery, the general manager faced new challenges in restoring the resort’s prepandemic vitality. The challenge remained of understanding changing consumer values and market dynamics. Complexity academic level This case study can be used as class material for Master of Business Administration (MBA) students. In particular, MBA students in the hospitality industry such as hotels, resorts, travel agencies and restaurants are the target audience. Supplementary materials Teaching notes are available for educators only. Subject code CSS 12: Tourism and hospitality.