Facilitate Knowledge Management Research Articles

Evaluating knowledge management practices in a hospital pharmacy: A comprehensive investigation

Background: Knowledge management practices in healthcare settings play a crucial role in improving patient care quality and operational efficiency. However, the understanding and implementation of these practices in Oshakati Hospital pharmacy, Namibia, remain unclear. Methods: A structured questionnaire was administered to 26 participants, including pharmacists, pharmacist interns, and pharmacist assistants, to assess knowledge-sharing frequency, documentation practices, technology effectiveness, and the overall knowledge management effectiveness. Results: The study found no significant relationship between work experience and knowledge management practices, indicating potential gaps in understanding and implementation of knowledge management strategies. Participants showed moderate attitudes towards knowledge sharing, with technology perceived as moderately effective in facilitating knowledge management. Conclusion: Enhancing knowledge management practices at Oshakati Hospital pharmacy is crucial to address existing gaps, improve collaboration, and elevate pharmaceutical care standards in the region. Implementing a comprehensive health information system and integrating innovative technologies can enhance knowledge extraction and patient interactions, ultimately improving healthcare outcomes.

SYSTEM OF STRATEGIC KNOWLEDGE MANAGEMENT AS A COMPETITIVE ADVANTAGE OF THE MODERN ORGANIZATION

The article focuses on modern theoretical and practical recommendations for knowledge management at the enterprise. Scientific research of the knowledge management problem have been studied. The main stages of monitoring for the construction of the knowledge management system of the enterprise are given. It was noted that the process of knowledge management should be governed, controlled, created from certain sequential interrelated actions, understandable for the recipient. The main tasks of knowledge management at enterprises are defined. It is proposed to use information technologies to facilitate knowledge management at enterprises. The main obstacles that arise during the implementation of the knowledge management system are identified.
 In order to minimize the effect of obstacles, it is proposed to use the approaches of such schools of strategic management as cognitive, learning and culture, since the cognitive school emphasizes the fact that it is necessary to change one of the main issues of strategy construction, namely: instead of what a strategist needs to know, it is necessary to ask what is the essence of their mental process, the school of learning tries to turn management into governance that influences through change and brings practical content to the study of the process of strategy formation, and the school of culture defines approaches to building a development strategy for organizations with a rich history and culture as well as brings an important collective dimension of the social process.
 The proposed knowledge management system at the enterprise, which includes three subsystems: human capital management; knowledge exchange management (information support); management of communication technologies. The main conditions for creating a knowledge management system can be the following competitive advantages: creation of conditions for stimulating and motivating further continuous development of personnel (through professional training and self-education of employees), which contributes to increasing the efficiency of professional training and development of employees; increasing the efficiency of the human capital use, which will ensure the improvement of the competitiveness of enterprises (through the creation of an environment for the sharing and dissemination of knowledge, the involvement of personnel in teamwork, etc.); creation of effective feedback with the subjects of the external environment; and others.

The influence of digital marketing on competitive advantage, as well as its implications for marketing performance in Bag Msmes in Bogor

The role of MSMEs currently has an impact on post-pandemic economic recovery and a number of problems faced in the last 3 years on their business performance, potential factors in their business performance include entrepreneurial orientation, knowledge management, and partnership strategies in increasing innovation and adaptability, besides that Knowledge management also plays an important role in improving MSME performance by facilitating knowledge management which is effective. Partnership strategies, especially with parties that have market access and a wide network, can expand market share and increase product exposure. Therefore, the purpose of this study is to understand the influence of each of these factors on MSME marketing performance and how these factors interact in the context of MSMEs in Bogor Regency, a survey of 176 samples of MSMEs in Bogor Regency uses a quantitative approach to prove the research hypothesis through structural equation modeling. The novelty of this research is an analysis of Internal Resources factors, Digital Marketing, and Partnership Strategies that have an impact on Marketing Performance. This study concludes that if the increase in Internal Resources has an impact on marketing performance behavior and provides competitive advantages, besides that digital marketing can also have an impact on strengthening products to be able to compete and partner relationships will have an impact on products, services, and materials produced, this conclusion confirms the importance of quality internal resource management in an effort to achieve success in the bag business. This research posits both theoretical and practical implications, and limitations of the study.

The influence of entrepreneurial orientation on competitive advantage, as well as its implications for marketing performance in Bag Msmes in Bogor

The role of MSMEs currently has an impact on post-pandemic economic recovery and a number of problems faced in the last 3 years on their business performance, potential factors in their business performance include entrepreneurial orientation, knowledge management, and partnership strategies in increasing innovation and adaptability, besides that Knowledge management also plays an important role in improving MSME performance by facilitating knowledge management which is effective. Partnership strategies, especially with parties that have market access and a wide network, can expand market share and increase product exposure. Therefore, the purpose of this study is to understand the influence of each of these factors on MSME marketing performance and how these factors interact in the context of MSMEs in Bogor Regency, a survey of 176 samples of MSMEs in Bogor Regency uses a quantitative approach to prove the research hypothesis through structural equation modeling. The novelty of this research is an analysis of Internal Resources factors, Digital Marketing, and Partnership Strategies that have an impact on Marketing Performance. This study concludes that if the increase in Internal Resources has an impact on marketing performance behavior and provides competitive advantages, besides that digital marketing can also have an impact on strengthening products to be able to compete and partner relationships will have an impact on products, services, and materials produced, this conclusion confirms the importance of quality internal resource management in an effort to achieve success in the bag business. This research posits both theoretical and practical implications, and limitations of the study

Knowledge Sharing and Transfer Frameworks: Lessons from Sub-Saharan South Africa.

The success of Sub-Saharan South Africa’s public sector could be deemed dependent on context-relevant knowledge sharing and transfer (KST) frameworks to facilitate knowledge exchange. Knowledge sharing and transfer frameworks which facilitate knowledge management (KM) are still largely influenced by Western research studies, these contributions dominate the field. The extant knowledge sharing and transfer public management frameworks increasingly reflect a predominantly western oriented bias towards objectivist perspectives on knowledge, the alternate practice-based knowledge sharing and transfer frameworks, considered responsive to Sub-Saharan African knowledge exchange problems are under-investigated. This paper thus aims to understand ‘what KST framework factors enhance public management in Sub-Saharan South Africa’. The research was designed as a qualitative study underpinned by interpretivist philosophy. Qualitative data were collected from 15 public sector practitioners, using the semi-structured interview technique. Thematic Analysis and Trans Positional Cognition Approach was used to analyse the data collected. The findings from this study yielded four themes namely, Unique antecedent performance factors; Human performance factors; Organisational performance factors and Continuous learning performance strategies. Rahman’s knowledge sharing and transfer conceptual model was adopted as a theoretical framework and used to better understand the findings of this work. Applying the theoretical framework, we note elements within Rahman’s model could be deemed more applicable in a Western context as it only confirmed two of the study’s four findings. We therefore propose the output of this study as new knowledge within the Knowledge sharing and transfer frameworks’ domain. Our contribution is compatible with the Sub-Saharan South African organisational context. The implication of this within context is that KST implementation in sub-Saharan South Africa could deemed bottom up oriented as against the western approach which is top-down. This study thus contributes to a better understanding of KST Framework implementation in Sub Saharan South Africa and provides opportunity for future research work in this field.

Micro-processes of knowledge sharing in higher education: international students as a source

ABSTRACT International students are fundamental actors in the university’s knowledge management process, but little is known about their knowledge activities. The purpose of this study is to understand how the knowledge sharing process in higher education unfolds in the context of international students’ perspectives. Based on a qualitative approach, data were collected through interviews with Chinese international students studying at Russian universities. The results of this study were synthesized into a proposed process model for knowledge sharing, describing the activities and four stages related to knowledge sharing by international students. This study found that the relative weights of influencing factors vary across the four stages of knowledge sharing and that international students’ knowledge sharing is an iterative process that occurs in an incremental way. As a result, the study reveals the knowledge source role of international students, and extends the existing knowledge-sharing model to more accurately reflect the micro-processes of international students’ knowledge sharing. Future research can examine the applicability of the identified micro-processes in different higher education contexts. Based on the different needs of international students in the four stages identified in this study, leaders can facilitate knowledge management in higher education.

Intranet characteristics as determinants of intranet utilisation for knowledge management in Nigerian banks

Background: All banks in Nigeria have fully implemented an intranet, and it has been used to link all branches across the country and provide access to varieties of information and facilitate knowledge management (KM) activities. The potential of the intranet to facilitate KM in an organisation is well spelled in the literature. However, little attention has been given to its use for KM, and factors that determine its use for KM in Nigerian banks have not been examined.Objectives: This study investigates the determinants of intranet utilisation for knowledge management in Nigerian banks from the users’ perspective.Methods: A survey was adopted and a questionnaire was distributed to 555 banks’ employees across 11 banks head office in Lagos, Nigeria. Data collected were analysed using frequencies and percentages, Pearson multiple correlations, and multiple linear regression.Results: The result shows that the intranet is used for knowledge creation, storage, retrieval, distribution, and application in Nigerian banks. Furthermore, system quality was found to be the best predictor of the four KM processes followed by task technology fit, while service quality was not.Conclusion: The study concluded that system quality is the most important intranet feature in predicting intranet utilisation for all the KM processes followed by perceived task technology fit, while service quality was found not to be a good predictor.Contribution: This study is unique and one of the pioneer studies in Nigeria that focused on using intranet to manage knowledge in the Nigerian banking sector. The study identified intranet characteristics that are best predictors of KM processes.

Opportunities and challenges of ChatGPT for design knowledge management

Recent advancements in Natural Language Processing have opened up new possibilities for the development of large language models like ChatGPT, which can facilitate knowledge management in the design process by providing designers with access to a vast array of relevant information. However, integrating ChatGPT into the design process also presents new challenges. In this paper, we provide a concise review of the classification and representation of design knowledge, and past efforts to support designers in acquiring knowledge. We analyze the opportunities and challenges that ChatGPT presents for knowledge management in design and propose promising future research directions. A case study is conducted to validate the advantages and drawbacks of ChatGPT, showing that designers can acquire targeted knowledge from various domains, but the quality of the acquired knowledge is highly dependent on the prompt.

Links between bureaucratic culture and knowledge creation: the mediating role of knowledge-oriented leadership

The purpose of this study is to test the impact of bureaucratic culture on knowledge creation and how this nexus is mediated by knowledge-oriented leadership. Bureaucracy as the identity of organisations in Northern Iraq has been the centre of discourses for reform and change. Managers have tried to harmonise knowledge management within the bureaucratic system in the public sector but that has not led to success yet. A part of the problem manifests itself from the leadership side as well; however the knowledge-oriented leadership may play a positive role to facilitate knowledge management practices within a bureaucratic culture of organisations. This empirical study is based on a sample of 175 employees working in different public universities located in the north of Iraq. The results show that the bureaucratic culture is negatively related to knowledge creation and this relationship is fully mediated by the knowledge-oriented leadership. The results of this study will be an addition to the existing literature because it the first attempt in its kind that has been conducted in an untested context. Also, the investigated public universities can enhance their knowledge management practices by implementing knowledge-oriented leadership styles.

Toward a resilient supply chain model: critical role of knowledge management and dynamic capabilities

PurposeRecent research has highlighted the beneficial role of supply chain resilience for ensuring efficient production and business processes. The purpose of this study is to explore enablers of supply chain resilience. In particular, the authors examine whether and how dynamic capabilities and knowledge management can help firms develop a resilient supply chain in times of high disruption and uncertainty.Design/methodology/approachA single longitudinal case study design was adopted. Data was collected over 8 years from a Pakistani textile producer and supplier through semi-structured interviews and was analyzed through NVivo to generate codes and themes that contributed to the development of the supply chain resilience model.FindingsThe analysis of case study shows that our focal firm strategically acquired, transferred and integrated market knowledge by investing in digital technologies and idiosyncratic resources and consequently developed a supply chain model that was resilient in addressing logistics and delivery challenges in uncertain & critical times.Research limitations/implicationsThe study brings together three main research streams of organizational theory, namely supply chain, knowledge management and dynamic capabilities, and proposes a nuanced resilient supply chain model.Practical implicationsBy applying the research findings, managers can adjust, develop and adopt supply chain resilience to address market volatilities, thereby creating value and longevity in their supply chain operations. However, the findings are context specific and should be applied cautiously.Originality/valueThe outcomes provide early hints on how companies in emerging economies can adopt and integrate novel digital technologies, and overhaul their organizational routines to facilitate knowledge management and develop dynamic capabilities, and consequently enhance the resilience of their supply chain operations.

How Social Media Facilitates the Knowledge Management Process: A Systematic Review

The aim of this review is to present the social media roles that facilitate knowledge management processes. This paper used a systematic literature review method based on PRISMA guidelines. The literature search was conducted using the following five electronic scientific databases: Web of Knowledge, Science Direct, Emerald, PubMed and Scopus. The search identified 82 selected works and the findings showed that social media facilitates knowledge acquisition by being used as a source of knowledge, facilitating knowledge accessibility and influencing knowledge creation and creating an interactive environment. Social media has created a new dimension of knowledge organisation by evolving knowledge storage, retrieval and classification activities. Social media has developed into a new flexible form of user’s communication by removing knowledge-sharing barriers, and accelerated knowledge sharing, in particular collaborative sharing. Finally, social media facilitates knowledge application activities such as knowledge translation, decision-making, education, problem-solving, team work and research process. The knowledge activities in social media need to be monitored for quality and reliability, and endangerment of ethics, users’ privacy, fake news, false information and negative comments need to be maintained.

Knowledge identity (KI): a determining factor in the effective use of analytics

ABSTRACT Enterprise systems can play a fundamental role in the management of business analytics by facilitating knowledge management. Nonetheless, and despite extensive studies about enterprise systems and knowledge management over the past four decades, the information systems discipline still lacks a clear and practical understanding of what types of knowledge should be managed by enterprise systems, and how to facilitate the adoption and effective use of business analytics through knowledge management. To a high degree, the issue is rooted in the ambiguity about the nature and sources of knowledge. Motivated by this need, we conducted an exploratory study to address the research question, what knowledge is critical for data analysts to be able to use business analytics effectively? We interviewed 41 data analysts. Using thematic analysis, we propose the theory of knowledge identity, which explains the role of data analysts’ knowledge in the adoption and effective use of analytics in organisations. This study offers significant theoretical and practical implications.

Process innovation in the digital age of business: the role of digital business intensity and knowledge management

PurposeThis paper aims to examine the dynamic relationship between digital business intensity (DBI) and process innovation through knowledge management. More specifically, the paper investigates the mechanism through which DBI and knowledge management jointly influence process innovation.Design/methodology/approachThe study used a single informant approach of data collection and consistent with prior research, and a random sample of CIOs was selected and invited to participate in the survey resulting in a total 193 usable responses. The analysis and empirical validation of the research model used partial least square.FindingsThe results reveal a positive link between DBI and process innovation. This finding presents empirical support for hitherto anecdotal evidence regarding the impact of DBI on process innovation. In particular, the study notes the impactful role of DBI as an input repertoire that facilitates knowledge management with subsequent positive effects on process innovation. Results further surface an accentuating interplay between DBI and knowledge management on process innovation.Originality/valueThe current study advances our understanding of how DBI, a pre-condition to attaining digital business strategy, influences process innovation. Moreover, investigating the consequences of DBI should help offer an initial insight to managers and top management facing the challenge of implementing a successful digital footprint in an increasingly digital business landscape. Furthermore, to the best of the authors’ knowledge, this study is the first to investigate how digitization efforts and knowledge management practices jointly affect process innovation.

Knowledge management system in a higher education institution: Development of an expertise search system

Knowledge management constitutes determining factors for organisational effectiveness, organisational performance, and sustainable competitive advantage in higher education institutions (HEIs). HEIs create new knowledge through research works and community services, distribute knowledge through teaching and learning, and transfer knowledge through consultancies and scientific discussions. A knowledge management system (KMS) is considered essential for HEIs to facilitate knowledge management. This paper outlines the KMS development process of the Faculty of Mathematics and Natural Sciences of Universitas Negeri Semarang as a platform for advancing the faculty as an organisation. Data collections were conducted through forum discussions to gather information and identify current issues related to data used in KMS development. Some information technology experts, faculties, and top management staff were actively involved in the discussions. The obtained data were analysed and then applied in the system, namely the expertise database and conference database. The iterative model was employed as a guideline for the development of KMS. This model enables the developer to revisit the system once it needs to be updated in the future.

Tracing the development of mapping knowledge domains

Prof. Zeyuan Liu was the first to introduce the concept of knowledge-domain mapping to the scientific community in China. Knowledge-domain maps are useful tools for tracking the frontiers of science and technology, facilitating knowledge management, and assisting scientific and technological decision-making. Science overlay mapping as a type of knowledge-domain mapping can visualize the location of research within the sciences from both snapshots at any fixed time and from a dynamic perspective. Most current science overlay maps merely show the basic landscape of a research field during specific periods, but fail to track temporal changes and interactions between different research fields. Applying an individual document-based cross-citation approach to a dataset retrieved in the Web of Science Core Collection for the period 1999–2018, we have built a global science map based on cognitive similarities across the 16 ECOOM major research fields. Using citation-link strength (CLS), we then traced information flows to better understand how the internal structures of these research fields have evolved. The paper concludes with a brief description of the emergence and development of the mapping of knowledge domains in China, in general, and highlights the contribution of Zeyuan Liu to the topic of mapping knowledge domains, in particular.

Mobile technology to give a resource-based knowledge management advantage to community health nurses in an emerging economies context

PurposeKnowledge is a key success factor in achieving competitive advantage. The purpose of this paper is to examine how mobile health technology facilitates knowledge management (KM) practices to enhance a public health service in an emerging economies context. Specifically, the acceptance of a knowledge-resource application by community health workers (CHWs) to deliver breast cancer health care in India, where resources are depleted, is explored.Design/methodology/approachFieldwork activity conducted 20 semi-structured interviews with frontline CHWs, which were analysed using an interpretive inductive approach.FindingsThe application generates knowledge as a resource that signals quality health care and yields a positive reputation for the public health service. The CHW’s acceptance of technology enables knowledge generation and knowledge capture. The design facilitates knowledge codification and knowledge transfer of breast cancer information to standardise quality patient care.Practical implicationsKM insights are provided for the implementation of mobile health technology for frontline health-care professionals in an emerging economies context. The knowledge-resource application can deliver breast cancer care, in localised areas with the potential for wider contexts. The outcomes are valuable for policymakers, health service managers and KM practitioners in an emerging economies context.Social implicationsThe legacy of the mobile heath technology is the normalisation of breast cancer discourse and the technical up-skilling of CHWs.Originality/valueFirst, this paper contributes three propositions to KM scholarship, in a public health care, emerging economies context. Second, via an interdisciplinary theoretical lens (signalling theory and technology acceptance model), this paper offers a novel conceptualisation to illustrate how a knowledge-resource application can shape an organisation’s KM to form a resource-based competitive advantage.

Adoption, diffusion and consumer behavior in technopreneurship

PurposeThe purpose of this paper is to study the adoption and diffusion of technology including SAAS software and cloud computing for facilitating knowledge management (KM) in product innovation based on understanding of consumer behavior. Technopreneurship can drive sustainable product innovation by studying the patterns of consumer behavior. Sharing of consumer intelligence on cloud using SAAS is being used by several companies to drive innovation such as call centers in South Asia. However, there is no understanding role of knowledge management for understanding consumer behavior for product innovation.Design/methodology/approachThe methodology uses case method of action research technique coupled with grounded theory development. Further, the study uses interpretive structural modelling (ISM) technique for interpreting the results for understanding consumer behavior patterns for enabling product innovation.FindingsThe findings suggest that enhancement of creative design based on consumer's study can lead to sustainable product development. The findings revealed that consumer behavior patterns embedded in the firm's intelligence captured in KM portal including customers' preferences and choices that can be developed into products. Knowledge management facilitated flexible manufacturing process, optimized capital expenditure using agility principles as per the study. Techniques and processes such as reactive scaling top down and bottom up and applying flexible APIs (Application Programming Interface) allowed the efficient automation of infrastructure orchestration and resource allocation. The involvement of vendors’ knowledge base facilitated creation of market ready product offers leading to sustainability.Research limitations/implicationsThe implications include the adoption of inter-disciplinary and inter country understanding of knowledge management application for understanding consumer behavior to lead to sustainable product development.Originality/valueThe scope and scale of technology entrepreneurship include the application of knowledge management for consumer behavioral studies that have huge contributions to make product development sustainable using greener planet, purpose and product (3P model).

The wisdom of ecosystems: A transactive memory theory of knowledge management in entrepreneurial ecosystems

The contextual turn in entrepreneurship research has shifted scholars' attention to the place‐based forces that shape entrepreneurship in vibrant entrepreneurial ecosystems, such as Silicon Valley, Stockholm, and Bangalore. Studies find that an important component of ecosystems is the knowledge they contain about the entrepreneurship process. However, the critical questions of how entrepreneurs overcome challenges associated with acquiring tacit knowledge, how entrepreneurs leverage their ecosystems to organize knowledge, and what factors influence an ecosystem's ability to serve as a knowledge repository remain unexamined. To formulate a theory explaining how entrepreneurs use their ecosystems to facilitate knowledge management and organizational learning, insights from group cognition are adapted to introduce the concept of entrepreneurial ecosystem transactive memory. It is theorized that ecosystem‐level characteristics, including diversity, coherence, connectivity, prosociality, and interdependence, influence an ecosystem's transactive memory structure and processes. By examining the linkages between ecosystem characteristics and transactive memory, a more nuanced understanding of the cognitive dynamics of entrepreneurial ecosystems is provided. The theoretical model charts a path for interdisciplinary research on knowledge management in entrepreneurial ecosystems and generates implications for practitioners.

Application of Portfolio in Nursing Education and Assessment of Learning

Introduction: Portfolio is one of the active learning strategies for clinical education. By making portfolio, students present their own projects including clinical learning activities at or near the end of a clinical course. The purpose of this study was to investigate the application of this tool in nursing education in order to know the advantage and limitation of the tool.
 Methods: This study reviews the literature published in Farsi and English with the possibility of accessing the full text of the article over the past five years related to the use of portfolio in nursing education. A literature review was done by searching the keywords portfolio and nursing in the databases including; Web of Science, and ProQuest and scientific search engine such as Google Scholar. After removing repetitive and non-related items, 17 articles were selected accordingly.
 Result: The review of literature suggests that the portfolio is used in different schools and courses of nursing students with different goals such as assessment, evaluation, training; and performance improvement. Using portfolios has some advantages and limitations that need to be determinate for designing and implementing portfolios. Some benefits of portfolios were development of skills, fostering active learning, improvement of clinical competencies, and satisfaction of students from assessment and academic achievement. Its limitations include the lack of clarity and time constraints for completing it.
 Conclusion: The portfolio facilitates the monitoring of nurses' professional development and facilitates knowledge management. Therefore, designing and using this tool is recommended to improve the clinical competence of nursing students in undergraduate, graduate and postgraduate studies in Iran. However, the scope and purpose of using the portfolio should be specified and potential users should be well aware of the issue and its importance, and to learn the skills necessary to use it.

Educational Serious Games as a Service: Challenges and Solutions

Cloud computing is a distributed computing technology that facilitates access to resources in a dynamic and scalable way which is highly available. One of the service models is SaaS (Software as a Service) which allows executing Web applications flexible and elastically while offering collaborative characteristics. The integration of SaaS in educational environments promotes academic performance and facilitates knowledge management, allowing for storage, exchange, access, and synchronization of information. On the other hand, serious educational games promote among the people involved: collaboration, communication, social abilities, critical thinking, and problems solving. The present work analyzes the challenges that SaaS, with its collaborative and Multi-Tenant characteristics, offer to the execution of serious educational games, this is named JSEaaS –Serious Educational Games as a Service. The analysis was developed based on an exhaustive and systematic bibliographic revision with a qualitative methodological focus, which generated investigation questions, search strategies, keywords and inclusion and exclusion criteria that were applied to identify articles in different sources. This work allowed for the development of a list of the functional characteristics that the serious educational games will acquire when used as software as a service.