Facilitate Conflict Resolution Research Articles

Attenuated conflict self-referential information facilitating conflict resolution

Self-referential information can reduce the congruency effect by acting as a signal to enhance cognitive control. However, it cannot be denied that self-referential information can attract and hold attention. To investigate this issue, the study used a revised Stroop task and recorded behavioral and electrophysiological data from thirty-three participants. We combined event-related potential (ERP) and multivariate pattern analysis (MVPA) to examine the neural correlates of self-referential processing and conflict processing. In the behavioral results, self-referential information reduced the congruency effect. Specifically, self-reference stimuli elicited smaller N2 amplitude than non-self-reference stimuli, indicating that self-referential information was promptly identified and reduced top-down cognitive resource consumption. Self-referential information could be reliably decoded from ERP signals in the early-to-mid stage. Moreover, self-reference conditions exhibited earlier congruency decoding than non-self-reference conditions, facilitating conflict monitoring. In the late stage, under the incongruent condition, self-reference stimuli elicited smaller sustained potential amplitude than non-self-reference stimuli, indicating that cognitive control in the self-reference condition required fewer cognitive resources for conflict resolution. Together, these findings revealed that self-referential information was identified and facilitated conflict monitoring, leading to more effective conflict resolution.

Echoes of peace: media's challenges and opportunities in shaping societal narratives

Media plays a multifaceted role in peacebuilding processes, presenting both challenges and opportunities. This article explores the complex interplay between media and conflict resolution efforts. It examines the ways in which media can exacerbate conflicts through the spread of misinformation, biased reporting, and amplification of divisive narratives. However, the article also highlights media's transformative potential in shaping narratives, fostering intercultural dialogue, facilitating conflict resolution, and promoting sustainable peace. Strategies discussed include media literacy education, capacity-building for conflict-sensitive reporting, promoting inclusive communication platforms, leveraging strategic communication, and safeguarding media freedom. The article emphasizes the importance of context-specific and culturally relevant approaches, as well as cross-sectoral collaborations involving media professionals, peacebuilders, policymakers, and local communities. Additionally, it explores the impact of emerging technologies, such as social media and immersive storytelling, on peacebuilding efforts. The article concludes by calling for continuous research, evaluation, and adaptation to harness the full potential of media in promoting reconciliation, empathy, and lasting peace in conflict-affected societies. By addressing challenges and capitalizing on opportunities, media can become a powerful catalyst for conflict transformation and the realization of a more just and equitable world.

<성진사전>의 문제의식과 사회적 갈등의 해소 양상

<Seong Jinsa-Jeon> was written by Lee, Ok, a writer in the late Joseon Dynasty. It deals with a fraud case that Jinsa Seong, Hui-ryong in Sangju went through. However, the social critical consciousness of <Seong Jinsa-Jeon> draws attention to the serious economic imbalance in late Joseon society and class conflicts between the yangban and the common people, the rich and the poor through the appearance of refugees caused by famine, not just in fraud cases. In particular, the essence of <Seong Jinsa-Jeon> lies in its approach to resolving societal conflicts. The purpose of this study is to the perspective on and proposed solutions to conflict within <Seong Jinsa-Jeon> with a particular focus on the relationship between its two protagonists, Seong, Hui-ryong and a beggar. The narrator argues that Seong, Hui-ryong's self-refinement[謹身] was instrumental in resolving the conflict, exploring the broader connotation of such self-refinement. Within <Seong Jinsa-Jeon> the ‘door’ represents both the starting point of the incident and is the boundary that separates the space between Seong, Hui-ryong and the beggar. The space in <Seong Jinsa-Jeon> is divided into a rich inner space inside the door where the rich reside along the boundary of the door, and an outer space outside the door of the refugees who become beggars and wander after losing their homes. Therefore, it is recognized that the ‘door’ should be closed and protected for the rich, and open for the beggars. Nonetheless, the door also serves as a conduit that connects and associates the two worlds inside and outside. By opening the door and recognizing the beggar as another subject, Seong, Hui-ryong facilitates conflict resolution through dialogue. Face-to-face communication fosters empathy centered on the other, paving the way for conflict resolution. In other words, ‘face-to-face’ is to recognize the other outside the door as another subject like me. ‘Self-refinement’ encompasses not only self-cultivation but also placing others at the core of one's concern. The possibility of resolving such conflicts offers insights into bridging the gap between the reality of laws and legal sentiments. In a space governed by legal standards, endless opposition between legality and illegality persists due to a binary perception that merely seeks a stronger law to satisfy one's legal sentiments. Recognizing the other as a mutual subject through communication allows for attentiveness to one's conscience, unveiling hidden truth, and enabling forgiveness through empathy. This is the way to resolve conflict suggested by <Seong Jinsa-Jeon>. Although it is a short work, what <Seong Jinsa-Jeon> has achieved is truly great.

An Intersection of Social Workers’ Practice in Community Resilience and Indigenous Support Systems in Kashmir

This qualitative study delves into the intersection of social workers’ practice in fostering community resilience and integrating indigenous support systems in Kashmir. Employing purposeful sampling, the objective is to explore these practices deeply. The results unveil two main themes with their sub-themes: firstly, the role of social workers in enhancing community resilience, and secondly, the integration of indigenous support systems. The findings highlight the pivotal role of social workers in facilitating conflict resolution practices, organizing cultural festivals, and initiating holistic well-being initiatives within Kashmiri communities. These strategies emerge as fundamental components in nurturing a resilient and adaptable community amidst challenging circumstances. The study concludes by underscoring the significance of these practices not only in fostering resilience within Kashmiri communities but also in offering valuable insights for informing social work practices globally. It emphasizes the importance of cultural preservation, community cohesion, and effective resilience-building strategies, thereby contributing to the broader discourse on social work interventions in diverse cultural contexts.

Keterampilan Sosial Siswa Sekolah Dasar

The research delves into the critical role of fostering social skills in elementary students, aiming to mold individual adept at navigating social environments. Utilizing a qualitative literature study method, it examines relevant data. The study emphasizes the vital contributions of educators and parents in honing students' social abilities, including fostering interpersonal relationships, honing communication skills, and facilitating conflict resolution. By fostering a supportive learning environment and providing ongoing parental guidance, students can develop the necessary social competencies to not only excel academically but also effectively engage in daily interactions. This holistic approach to social skill development ensures that students are well-equipped to succeed both in their academic pursuits and in their interpersonal relationships outside of the classroom.

Breaking the dilemma of hands-off and hands-on: the multi-order meta-governance in China

In governance theory, there is a crucial theoretical conundrum of meta-governance: how can meta-governors simultaneously stay outside of the governed network while also being embedded within it, and appropriately apply hands-off and hands-on strategies? The heterogeneous experiences of governance practices in non-Western contexts may help to explore this issue. The paper examines the ‘Starfish Project’(haixing jihua), a volunteer action aimed at improving the incomes of rural residents in mountainous areas of H District in N City, China, against the backdrop of promoting common prosperity. This initiative involves non-profit organizations, market actors, and government agencies, forming a multi-order meta-governance system. In this system, the government acts as a second-order meta-governor. It provides shared values, norms, and objectives, for the social network, thereby conferring institutional legitimacy upon the social network and its activities. Meanwhile, a non-profit organization operates as a first-order meta-governor within the network, and leverages market-based mechanisms to continuously incentivize network members, foster network interaction, and facilitate conflict resolution. The multi-order meta-governance model provides a potential solution to the dilemma. However, it is important to note that this may not yet be a definitive solution to the conundrum.

Mastering minds: Unleashing the power of Neuro-Linguistic Programming in workplaces and schools

Neuro-Linguistic Programming (NLP) intricately examines the visual, auditory, and kinesthetic representation systems, traversing the transformative trajectory from superficial to profound linguistic structures. This comprehensive paradigm elucidates the sophisticated cognitive processes through which the brain interprets events, molding emotions and behaviors through filters such as values, beliefs, memories, decisions, and meta-programs. As a potent catalyst for excellence and success, NLP empowers individuals and organizations to realize their aspirational objectives, nurturing flexibility, creativity, and autonomous behaviors. In educational contexts, practitioners adeptly employ NLP techniques to navigate conflicts, enhance leadership acumen, and inspire personnel toward organizational goals. NLP assumes a crucial role as a foundational element for ongoing learning, development, and the cultivation of dynamic capabilities within professional environments. Its applications extend beyond conventional business domains, seamlessly integrating with behavior modification models employed in psychotherapeutic settings. In the realm of child psychiatry, NLP addresses neurodevelopmental disorders, such as oppositional defiant disorder, with the potential to mitigate triggers in educational milieus. The Behavior Modification Model, anchored in the ABC (antecedents, behavior, and consequences) framework, meticulously shapes behaviors through positive and negative reinforcement and punishment. NLP is a versatile professional instrument applicable across personal development, therapeutic interventions, and diverse organizational landscapes. It is pivotal in elevating communication effectiveness, facilitating conflict resolution, and propelling individual and collective success to new heights. Applying NLP in schools proves invaluable by elevating teaching methodologies, cultivating effective communication, and nurturing essential skills for conflict resolution and leadership. Integrating NLP in educational settings can offer a holistic approach to learning, providing support for educators and students alike in navigating intricate situations and fostering an environment of continuous improvement. Implementing NLP should be approached with a balanced understanding of both its potential benefits and the need for empirical validation and ethical considerations.

Physician Perspectives on Addressing Anti-Black Racism.

Uncertainty remains among clinicians regarding processes to address and resolve conflict around anti-Black racism. To elicit clinicians' perceptions of their role in addressing concerns about anti-Black racism among Black patients with serious illness as well as their families. In this qualitative study, one-on-one semistructured interviews were conducted with 21 physicians at an academic county hospital between August 1 and October 31, 2022. Participants were provided clinical scenarios where anti-Black racism was a concern of a patient with serious illness. Participants were asked open-ended questions about initial impressions, prior similar experiences, potential strategies to address patients' concerns, and additional resources to support these conversations. A framework based on restorative justice was used to guide qualitative analyses. Perspectives on addressing anti-Black racism as described by physicians. A total of 21 medical subspecialists (mean [SD] age, 44.2 [7.8] years) participated in the study. Most physicians were women (14 [66.7%]), 4 were Asian (19.0%), 3 were Black (14.3%), and 14 were White (66.7%). Participants identified practices that are normalized in clinical settings that may perpetuate and exacerbate perceptions of anti-Black racism. Using provided scenarios and personal experiences, participants were able to describe how Black patients are harmed as a result of these practices. Last, participants identified strategies and resources for addressing Black patients' concerns and facilitating conflict resolution, but they stopped short of promoting personal or team accountability for anti-Black racism. In this qualitative study, physicians identified resources, skills, and processes that partially aligned with a restorative justice framework to address anti-Black racism and facilitate conflict resolution, but did not provide steps for actualizing accountability. Restorative justice and similar processes may provide space within a mediated setting for clinicians to repair harm, provide accountability, and facilitate racial healing.

Strengthening Global Security: Evaluating the Feasibility of a Nuclear-Armed UN Peacekeeping Force

This research paper examines the possibility of enhancing global security by establishing a United Nations (UN) peacekeeping force armed with nuclear weapons. Innovative approaches to conflict resolution and deterrence mechanisms are of the utmost importance in an era marked by geopolitical tensions and regional conflicts. This study's primary objective is to evaluate the viability and ramifications of providing UN peacekeepers with nuclear capabilities. To accomplish this objective, a multifaceted research strategy was employed. First, a comprehensive literature review was conducted to comprehend the historical context, current challenges, and potential benefits of a UN peacekeeping force armed with nuclear weapons. To assess the legal and ethical implications of such an initiative, an exhaustive analysis of international legal frameworks, disarmament agreements, and pertinent UN resolutions was conducted. The implications of this research are intricate and nuanced. A UN peacekeeping force armed with nuclear weapons could enhance deterrence and facilitate conflict resolution, but it raises significant concerns regarding proliferation risks, sovereignty, and global power dynamics. The discussion section delves into these findings, emphasizing the need for a balanced approach that carefully weighs the pros and cons and the importance of global cooperation in ensuring a secure and peaceful global order. This paper provides policymakers and academics contending with the evolving international security landscape with valuable insights.

Balancing participatory planning and planning for resilience in nature-based solutions. A case of transformative agency?

ABSTRACT Participatory planning and planning for resilience figure as major trends in striving towards urban sustainability. Yet, recent studies problematize citizen participation in planning for resilience, indicating the need for closer research on surrounding processes and the limits planners face in leading participants to sustainable outcomes. Providing a basis for cross-case learning, the paper examines five urban planning projects in Northern Europe that attempted to involve stakeholders in enhancing urban resilience via nature-based solutions. Considering structural factors that limit planners’ agency in the Nordic and (post-socialist) Baltic context, the results convey tensions between inclusivity and resilience as common challenges across cases that manifest in conflicts over landscape aesthetics, neoliberal contestations of space, and diverting priority setting of stakeholders. The paper argues that these challenges triggered creative strategies which unleashed potentials for transformative planning agency including attempts to gain legitimacy and stakeholder support, build environmental awareness and knowledge among stakeholder groups, and facilitate conflict resolution in stakeholder interactions.

Conflict Resolution in Team: Analyzing the of Conflicts and Best Skills for Resolution

This research study aimed to investigate and assess effective conflict resolution skills and interventions for managing conflicts within the team. Through a comprehensive literature review, a range of conflict resolution skills were identified and categorized into distinct domains. The first domain highlighted the significance of understanding cultural differences and emotional awareness in conflict resolution processes. The second domain emphasized the importance of fostering a cooperative and inclusive team atmosphere to facilitate conflict resolution. The third domain underscored the value of providing constructive feedback as an effective skill to address conflicts. In the fourth domain, effective communication and establishing positive relationships, were emphasized as crucial factors in resolving conflicts. The fifth domain recognized the significance of leadership skills in managing and mediating conflicts within the team. The sixth domain emphasized the skills of trust-building to encourage open dialogue and conflict resolution. The seventh domain highlighted the necessity for effective managerial strategies and decision-making processes in conflict resolution. Finally, the eighth domain encompassed various skills such as problem-solving skills, consistency and clarity skills, conflict analysis skills, active listening skills, and empathy skills, all of which were identified as essential in addressing conflicts within the team. The findings of this research study provide valuable insights into the diverse array of conflict resolution skills applicable to managing and resolving conflicts within the team.

From suffering towards communal well-being: experiences of a Dalcroze-inspired workshop for a community in crisis.

This qualitative hermeneutic phenomenological study aims to describe the meaning that members of the Parys community ascribed to their experiences of a Dalcroze-inspired workshop. Stakeholders were a number of local residents of Parys, a scenic town situated on the banks of the Vaal River in South Africa's Free State Province. Local residents were asked to share their water-related experiences at a workshop organized by a North-West University research group. It became clear from their stories that they had experienced severe stressful circumstances. They had suffered stress because of the health risks posed by polluted water and the frequent lapses in the town's water supply system. Dalcroze-inspired activities were used to facilitate this meeting. Data were collected through focus group interviews, open-ended individual interviews, photos, videos, and observations. All these data were consolidated in one heuristic unit in ATLAS.ti, a computer-assisted qualitative data analysis software program. The codes were organized into categories and themes. Friese's (2014) notice, collect and think (NCT) method for computer-assisted qualitative data analysis was used. From the data analysis, five themes emerged related to the Dalcroze-inspired activities. It included: joyful experiences, which facilitated social interaction that made it possible for personal relationships to be transformed. Virtues arose from this transformation, and participants' experience was that the group engagement supported their well-being. We, therefore, argue that the Dalcroze approach can be used in communities in crisis to facilitate conflict resolution and transform relationships.

The role of co-production in a conflictual planning process: the case of Haga station in Gothenburg, Sweden

This paper draws on the intersection of the themes of co-production, knowledge use, and planning that are relevant for urban transformation debate. In theory, co-production is seen to have the potential to facilitate conflict resolution, and thereby contribute to inclusive governance and transformative change. However, critical voices argue that these theoretical aspirations have limited effects in practice. Here we analyze the role of co-production in urban planning to better understand its role in conflict resolution and its potential to contribute to urban transformation. We provide a knowledge-based analysis of the possibilities and limitations of institutional and participatory co-production as it is conceived, designed, and applied in a specific conflictual strategic planning process in a case of Haga station which is a part of complex infrastructure development project, the West Link, in Gothenburg, Sweden. Through conducting an in-depth qualitative empirical analysis of the knowledge use practices in the planning of Haga station, we bring the discussion of co-production from theory to practice and take a critical look at its limitations. The results show that co-production worked well within and among the participating governmental organizations, even across distinct organizational boundaries. However, it was more limited between the public organizations and informal opposition actors, despite formal structures and processes aimed specifically at these types of participation. The analysis of knowledge use practices shows how the conflict was exacerbated due to the conflation of incommensurable knowledge claims by the institutional and oppositional actors, leading to a crisis of legitimacy for the involved public agencies.

PSYCHOCORRECTION IN PRESCHOOL CHILDREN WITH PRENEUROTIC SYMPTOMS DURING TIMES OF WAR: A COMPREHENSIVE ANALYSIS

This scientific abstract explores the features of psychocorrection in preschool children exhibiting preneurotic symptoms in the context of war. By analyzing modern scientific trends and research conducted during times of acute stress and distress caused by war in Ukraine, the practical aspects of psychological and corrective work with preschool-aged children are considered and analyzed. Due to the ongoing war, both adults and children face daily life-and-death situations, which disrupt their psychological balance and subject them to cruel uncertainty. As a result, the psychological well-being of children is deeply affected, leading to a high incidence of neurotic states, including neuropsychological disorders, heightened anxiety, fear, lack of confidence, and excessive vulnerability, among others. It is observed that the emergence of neuroses in such situations is often preceded by preneurotic states, which later develop into neurotic reactions and disorders. Psychological correction is identified as a primary approach in working with children exhibiting preneurotic tendencies. Psychological correction refers to a form of psychological intervention aimed at creating optimal conditions for the child's psychological development and providing specialized psychological support. The abstract emphasizes that the most accessible types of psychological and corrective work with preschool children are behavioral, emotional, and cognitive methods. These approaches facilitate conflict resolution and help release tension on a subconscious level. Furthermore, the research highlights effective and modern approaches to psychological correction of preschool children in war conditions through various forms of art therapy. The abstract categorizes the following methods of art therapy as highly efficient and effective in modern psychological correction: isotherapy (therapeutic impact through art), fairy tale therapy (using fairy tales as a therapeutic tool), music therapy (utilizing music and choreographic movements), game therapy (organized game activities), doll therapy, and canister therapy, among others. Art therapy is described as a method of uncovering a child's concerns, relieving negative emotional states, and allowing them to identify their unconscious worries and overcome their destructive impacts through the natural state of play and art. Different forms of art therapy provide conditions for individuals to experience success in various activities, enabling them to tap into their psychic potential for stress management. The abstract concludes by highlighting the importance of further research and work in the field of psychocorrection for preschool children with preneurotic symptoms.

Assessment of Bias in Patient Safety Reporting Systems Categorized by Physician Gender, Race and Ethnicity, and Faculty Rank

Patient safety reporting systems (PSRSs) are designed to decrease the risk of harm to patients due to medical errors. Owing to the voluntary nature of PSRSs, implicit bias of the reporter may affect the management of safety events reported. Stanford Alert For Events (SAFE) is the PSRS used at Stanford Health Care. To examine whether variation exists in the content of SAFE reports based on demographic characteristics of physicians who are the subject of the event report. This retrospective qualitative analysis from a single academic medical center evaluated SAFE reports from March 2011 to February 2020. Event reports were coded by theme and categorized by severity (scale of 1 to 3, with 1 being the lowest and 3 the highest). The reports were then analyzed from October 2020 to February 2022 and categorized by physician gender, race and ethnicity, and faculty rank. A total of 501 patient safety events were collected from the adult hospital during the study period, and 100 were excluded owing to incompleteness of information. This qualitative study had no planned outcome. A qualitative analysis was performed on 401 reports representing 187 physicians (138 [73.8%] male and 49 [26.2%] female). In terms of race and ethnicity, 4 physicians (2.1%) were African American, 49 (26.2%) were Asian; 7 (3.7%), Hispanic or Latinx; 108 (57.7%), White; and 19 (10.2%), declined to state. Female physicians had disproportionate representation among reports referencing communication and conversational issues and the lowest severity level. Male physicians had disproportionate representation for ignoring or omitting procedures, process issues, and physical intimidation. African American physicians had disproportionate representation for lack of communication and process issues. Asian physicians had disproportionate representation for lack of communication, process issues, conversational conduct, and the lowest severity level. Latinx physicians had disproportionate representation for conversational conduct. White physicians had disproportionate representation for ignoring or omitting procedures, verbal abuse, physical intimidation, and the highest severity level. In this qualitative study, female physicians and physicians who were members of racial and ethnic minority groups were more likely to be reported for low-severity communication issues compared with their male and White counterparts, respectively. These findings suggest that there may be a lower threshold for reporting events when the subject of the report is female and/or a member of a racial or ethnic minority group. Restructuring the reporting and management of patient safety events may be needed to facilitate conflict resolution in a manner that reduces implicit bias and fosters team cohesion.

Resolução de conflitos em serviços de saúde e práticas restaurativas: o desafio da gestão

Objetivo: Identificar as principais práticas do gestor na resolução de conflitos em serviço de saúde, bem como as principais dificuldades nesse processo. Métodos: Trata se de uma revisão de literatura de delineamento descritivo e abordagem qualitativa por meio de dados secundários por levantamento bibliográfico de publicações científicas entre 2010 e 2020 no Banco de dados BVS e SciELO. Resultados: A coparticipação da equipe e a capacidade de dialogar são ferramentas capazes de facilitar a resolução dos conflitos. A ausência de especialização e experiência tendem a diminuir a qualidade da gestão. É notório a existência de uma carência quanto a publicações que abordem a temática das práticas restaurativas. Considerações finais: Uma gestão eficiente possibilita que a rede de atenção básica se estruture e opere de forma resolutiva, elevando a qualidade do serviço e aliviando as demandas para os serviços especializados, diminuindo o congestionamento do sistema. Há uma defasagem nas instituições de graduação quanto ao preparo de seus discentes para atuarem como gestores.

Look at me while having sex! Eye-to-eye contact affects homosexual behaviour in bonobo females

Abstract In humans, eye-to-eye contact (EEC) or mutual gazing is a reflexive predisposition occurring in intimate contexts. We investigated the role of EEC during bonobo socio-sexual contacts. Females engage in homosexual ventro-ventral, genito-genital rubbing (VVGGR) during which they embrace each other while rubbing part of their vulvae and, sometimes, clitoris. VVGGR facilitates conflict resolution, anxiety reduction and social bonding. We found that EEC was negatively affected by female bonding: the more the eye contact, the weaker the social relationship. This suggests that EEC promotes an intimate contact between the more unfamiliar subjects. Moreover, VVGGRs were successfully prolonged in presence of at least one event of EEC compared to VVGGRs during which none of the partners looked towards the other or only one looked at the other’s face. EEC has been probably favoured by natural selection to enhance the cohesion between bonobo females, who can gain social power through socio-sexual contacts.

Beyond Carrot and Stick: The Effect of Conflict Resolution on Crime Control in China

AbstractThe question of what works in crime control has been frequently discussed over the past few decades. However, knowledge about and evidence from China is limited. This paper evaluates the effectiveness of three strategies of crime control—the ‘stick policy’, the ‘carrot policy’ and conflict resolution—in China, using a provincial panel data from 1988 to 2014. The results suggest that (1) the ‘carrot policy’ with social welfare provision helps to prevent crime, while the ‘stick policy’ with increasing judicial expenditure does not have a significant effect; (2) conflict resolution functions as an effective strategy of crime control. The policy implication is that, to prevent crime and maintain social order in a transitional society like China, government might need to shift its policy orientation away from strengthening coercive power to focussing on improving people’s livelihood and facilitating conflict resolution.

Two-chair dialogue: an emotion-focused technique applied to career counselling

ABSTRACT This article aims to show the applicability of two-chair dialogue techniques to solve intrapersonal conflicts underpinning career decision-making difficulties. Grounded in a dialectical constructivist perspective this technique evokes the dialogue between two conflicting self-position, each one in a different chair. It is sought that this dialogue fosters harmony between both sides of the conflict to facilitate career decision-making. An illustrative case is presented to describe the sequence of counsellor’s tasks during the process of facilitating conflict resolution. Next, critical aspects of the intervention are commented, namely the role of emotions and working alliance to foster client change. Finally, we refer to the advantages of this technique for flexible and dynamic practices, committed to abolishing frontiers between career and personal counselling.

A Contingent Approach to Facilitating Conflict Resolution in Software Development Outsourcing Projects

With the wide spread of IT outsourcing, internal IT personnel have been required to change their roles from system development to organizational change agents such as securing software development outsourcing (SDO) success. Conflict resolution is critical to secure the SDO success, but the understanding of how IT personnel facilitate conflict resolution as change agents is limited. The purpose of this study is to understand the negative impact of conflicts on SDO outcomes and to investigate the moderating effect of IT personnel's conflict resolution facilitation (process facilitation, content facilitation) between conflicts and two SDO outcome dimensions (project efficiency and system effectiveness). In order to test the model, data was collected through a cross-sectional field survey using questionnaires, and a total of 144 SDO projects were used in the final analysis. Research results show that conflicts have a negative impact on both of the SDO outcome dimensions, and the effect of conflict resolution facilitation by IT personnel is contingent on the dimensions of SDO outcomes.