Express Delivery Service Research Articles

Characterizing the packaging waste generation patterns and carbon emissions of university delivery service

As the main consumer group for online shopping and ordering fast food, young people—particularly university students—have contributed to a substantial amount of packaging waste. In the present study, the material flow method was employed to quantify the generation and end-of-life flows of packaging waste from both the express delivery and food delivery sectors at universities in China. Moreover, this study takes reusable packaging materials for food delivery services as a case study to evaluate their environmental benefits through a simplified life cycle assessment approach. The results show that approximately 1.7 (±0.3) million metric tons and 123 (±1.0) kilo metric tons of packaging waste were generated from express delivery and food delivery services, respectively, for university students in 2021. Although reusable food packaging is more complex and costly than regular disposable food packaging is, our modeling results show that reusable food packaging has significant emission reduction benefits under the current practice of 63 cycles per year of actual operation at a specific university. The reusable packaging mode in universities is feasible from an environmental perspective; however, it faces significant challenges due to a few concerns among stakeholders, such as high costs and inadequate recycling supply systems.

Does express delivery run ahead of stock price?

Abstract We study the role of logistics information in the stock price discovery process. Using a proprietary dataset on parcel-level express delivery service records from one of the largest express service providers in China, we find that express delivery contains firm-specific information for stock pricing. A long/short portfolio of buying (selling) stocks with high (low) quarterly growth in the number of parcels sent by firms generates an 8.23 percent risk-adjusted annual return. The return predictability is more significantly driven by document, light, and business-to-business parcels, which reflects the intensity of a firm’s overall operations (rather than just sales growth), and by parcels sent to new addresses, which represents new business expansion. Echoing this return predictability, parcel growth also predicts firm growth, profitability, and earnings surprises. Finally, we provide evidence on return predictability associated with topology of logistic network identified by parcel delivery data.

Pengaruh Kualitas Produk, Harga Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Jasa Pengiriman Sicepat Ekspres Cabang Kecamatan Nganjuk

This research aims to determine the influence of the variables product quality (X1), price (X2) and service quality (X3) on customer satisfaction (Y) at the Sicepat Express Delivery Service, Nganjuk District Branch. This type of research is quantitative research. The data collection techniques used are primary data and secondary data. The sample selection used the accidental sampling method, the number of samples in the research was 175 respondents at the Sicepat Express Delivery Service, Nganjuk District Branch. This research data was obtained through questionnaires, interviews and literature studies. The data analysis technique was carried out by describing the research data and analysis used, namely Validity Test, Reliability Test, Classical Assumption Test, Multiple Linear Regression Analysis, T Test, F Test and Coefficient of Determination Test. The results of the research obtained the multiple linear regression equation Y = 3.185 + 0.278 0.000 < 0.05. The F test results obtained Fcount results with a significance value of 0.000 < 0.05. From the results of the analysis it can be concluded that product quality (X1), price (X2) and service quality (X3) simultaneously and significantly influence customer satisfaction.

An effect of dynamic logistics capabilities on courier’s business performance

Courier companies face environmental challenges influenced by the development of e-commerce businesses, demanding high service quality and reliability in meeting consumer demand. Courier companies demand to<br />immediately adjust company strategies to be able to survive in competitive market conditions, the only way is to continue to keep dynamic on internal capability. This study develops and tests a model of the relationship between dynamic logistic capabilities, environmental turbulence, and business performance. As quantitative research, a survey was used to collect data. A sample of 70 valid answers from courier company members of the Association of Indonesian Express Delivery, Postal, and Logistics Services Companies(ASPERINDO) was treated through the Partial Least Square (PLS) method. The research results show a full mediation relationship between dynamic logistics capability and business performance, given the proportion of the impact of dynamic logistics capabilities on business performance (72.7%) identified in this study. As a result, the main result points out that the positive correlation between dynamic logistics capabilities and business performance strengthens the relationship evidence in the literature that dynamic logistics capabilities contribute to business performance, that is, sales growth, delivery reliability and security.

Pengaruh Harga, Ketepatan Waktu Pengiriman dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Jasa Pengiriman J&T Express Cabang Tanon Kabupaten Sragen

The aim of this research is to determine the effect of price, on time delivery and service quality on customer satisfaction at the J&T Express delivery service, Tanon Branch, Sragen Regency. The population of this research is the community in Tanon District. The sampling technique uses a probability sampling method with a random probability sampling technique. The research sample was 100 respondents. The research method used is a quantitative method and the data analysis used is multiple linear regression analysis. The results of this research show that price has a positive and significant influence on customer satisfaction with a calculated t value greater than t table, namely 2.830 > 1.6608 and has a significant value smaller than 0.05, namely 0.006, on time delivery has a positive influence and is significant for customer satisfaction with a calculated t value greater than t table, namely 3.507 > 1.6608 and has a significant value smaller than 0.05, namely 0.001, service quality has a positive and significant influence on customer satisfaction with a calculated t value of more larger than the t table, namely 4.797 > 1.6608 and has a significant value smaller than 0.05, namely 0.000.

Маркетингова діяльність підприємств на ринку експрес-доставки України

It was established that the main factors that contributed to the growth of express delivery services demand in Ukraine are the development of the Internet in Ukraine and the increase of its users, the decrease in the free time of Ukrainians, the desire to optimize it, and the growth of retail trade. The main companies that provide express delivery services include "Nova Poshta", "Ukrposhta", Meest, Justin, Delivery Auto, Epicenter, and Kasta. It was determined that the most famous brand is the "Nova Poshta" company, which also has the largest number of points of contact with consumers, although Justin company fulfills orders the fastest. The results of office research indicate that the most optimal ratio in terms of price-quality indicators is typical for the company "Ukrposhta" and Justin. In the express delivery market, the biggest threat to postal operators is re-tail trade networks, which are actively developing their delivery of goods. At the same time, services focused on new market segments also appear. Domestic services and delivery services were signifi-cantly affected by the full-scale war. However, the express delivery market quickly recovered from the shock and partially recovered. The impact of the war on the work of some domestic services and delivery services - Bolt Food, Glovo, Liki24, "Nova Poshta", and Meest Express delivery services - was analyzed. The formation of competitive advantages of operators in the market of express deliv-ery services can be ensured by their comprehensive use of tools of the marketing complex, and the formation of co-branding departments. The article presents the features of the toolset of the mar-keting complex of companies in the service sector. When developing strategies for the development of services and delivery services, the latter must take into account the needs and behavior of con-sumers. Therefore, it is important to provide information for the marketing activities of companies. New information technologies, including Big Data, artificial intelligence, and machine learning tech-nologies open up significant opportunities for its improvement. They allow you to collect the neces-sary information for the development of tools for the marketing complex of the express delivery company, adapted to the needs of individual market segments.

A comprehensive comparison of the life-cycle environmental impacts of traditional and returnable express delivery packaging in China

China's express delivery service industry has been experiencing rapid development; in 2021, deliveries reached a total of 108.29 billion. However, with the increasing demand for express packaging and the accompanying environmental pressures, the widespread adoption of returnable mailing packaging has become a key consideration to promote the reduce, reuse, and recycle (3R) concept. This study performed a life cycle assessment (LCA) and analyzed the environmental impacts of returnable packaging with respect to those of traditional packaging. Five scenarios were established, including traditional express bags and boxes as well as returnable bags and boxes. Results revealed that the comprehensive environmental impact value of returnable packaging bags is 1.75 × 10−5 per capita equivalent (PE), representing 59% and 26% reductions compared to the waste incineration and recycling paths of plastic bag packaging, respectively. Additionally, the comprehensive environmental impact value of box-type returnable packaging is 1.85 × 10−4 PE, which is 63% lower than that of carton-type express packaging. To reduce pollution and greenhouse gas emissions, returnable express boxes and bags should be reused at least five and fifteen times, respectively.

Influence of the Effectiveness of Implementing Accounting Information Systems, Utilization of Technology, Human Resource Competency and Management Participation on Individual Performance

The objective of this study is to investigate the impact of the implementation of accounting information systems, technology use, human resource competency, and management engagement on individual performance at Shopee Express, a delivery service firm located in the city of Medan. The present study employs quantitative data. The research was carried out at a logistics company called Shopee Express, located in the urban area of Medan. The study's population comprises all employees employed at the Shopee Express delivery service company in the city of Medan, amounting to a total of 60 individuals. The sample size for this study also consists of 60 people. The study incorporated a combination of primary and secondary data sources, as employed by the researcher. The findings and analysis of this study are presented as follows: (1) The implementation of accounting information systems has a noteworthy impact on individual performance, as evidenced by the statistical significance of the sig value being less than 0.05. The impact of technology utilization on individual performance is shown to be statistically significant, as indicated by a significance level of less than 0.05. The competency of human resources has a substantial impact on individual performance, as indicated by a statistically significant p-value of less than 0.05. The involvement of management has a substantial impact on the performance of individuals, as evidenced by the statistical significance of the relationship (p < 0.05). (5) The concurrent impact of establishing accounting information systems, utilizing technology, possessing human resource competence, and engaging in management participation has a noteworthy effect on individual performance, as indicated by a statistically significant p-value of less than 0.05. The Adjusted R-Square value is 0.641, indicating that the research variables provide a substantial contribution of 64.10% towards explaining individual performance. The remaining 35.90% is attributed to external factors beyond the scope of this study.

The Effect of Express Delivery Robot Autonomy on Customer Responsibility Attribution in a Service Failure Scenario

In order to improve the efficiency of e-commerce logistics services and reduce labor costs, many cities have introduced express delivery robots to provide express delivery services. Robotic service failures occur from time to time due to the complexity of the service environment, immature technology, and other constraints. This study investigates the effect of service robot autonomy on customer responsibility attribution using a 2 (robot autonomy: high vs. low) x 2 (customer participation level: high vs. low) between-groups experimental approach to investigate the mediating role of controllability and the moderating role of customer participation using the scenario of service failure of a express delivery robot. The experimental results show that robot autonomy increases customers' attribution of responsibility to the robot in service failure scenarios, and controllability partially mediates this effect, but the moderating effect of customer participation is not demonstrated. The experimental results provide implications for the design and use of service robots.

Path Planning for Unmanned Delivery Vehicles Based on Machine Vision

With the continuous development of e-commerce, the demand for express delivery services is constantly increasing. The emergence of unmanned express vehicles has perfectly solved the problem of end logistics. This article takes the living area of Hangzhou University of Electronic Science and Technology as an example. Based on the existing unmanned vehicle parking nodes, the greedy algorithm is first used to solve the optimal original path between the starting point and each node of the unmanned vehicle delivery route. Then, combined with machine vision theory, the real-time road conditions are measured through Hough transform and object detection, and the path planning is re carried out. Finally, based on Flexsim, an unmanned express vehicle delivery model for the living area of Hangzhou University of Electronic Science and Technology is established, Compare the efficiency of express delivery before and after machine vision path optimization to determine the degree of optimization in path planning.

Optimal capacity allocation for high-speed railway express delivery

This study investigates the potential of implementing express delivery services within specified time windows on the high-speed railway (HSR) and optimizes the train capacity allocation scheme for HSR express delivery (HSReD). We first propose an integer linear programming (ILP) model for the deterministic demand case to maximize the profit of the HSReD operation (revenue minus transportation cost, loading/unloading costs, and the penalty incurred due to schedule delays). Then, a two-stage stochastic programming model is developed to account for the stochastic demand case, with the objective of maximizing the expected profit. To facilitate the solution process, the two-stage stochastic programming model is transformed into an equivalent nonlinear model, which is further reformulated into an equivalent integer linear programming (EILP) model that can be solved by commercial solvers. Finally, the proposed method is applied on a small toy network, Nanjing-Hangzhou HSR network and Beijing-Shanghai HSR network to illustrate its efficacy.

The Influence of Service Quality and Timeliness of Delivery on Customer Satisfaction at the Sicepat Express Delivery Service in Johar Baru, Central Jakarta

Online trading certainly requires goods delivery services. Inappropriate service quality can affect the business where customers can provide an assessment of the service, and timeliness can also affect customer satisfaction if it is not in accordance with the estimates provided by the delivery service. This study aims to analyze the effect of service quality and on time delivery on customer satisfaction at the SiCepat Ekspres delivery service in Johar Baru, Central Jakarta. This research method uses a quantitative method by using a questionnaire via google form. The population of this study was 12,633 of the Johar Baru SiCepat Ekspres customers in January-May 2023 by calculating the number of respondents using the slovin formula with a result of 100 respondents. With the results of service quality research (X1) has an influence on customer satisfaction of 56.5%. Timeliness of delivery (X2) has an influence on customer satisfaction of 72.3%. Service quality (X1) and timely delivery (X2) simultaneously influence customer satisfaction variable (Y) with a value of 73.5%, the remaining 26.5% is explained by other factors not included in this study.

Material identification and heavy metal characteristics of plastic packaging bags used in Chinese express delivery

With the rapid development of China’s express delivery services, environmental concerns have increased owing to the use of plastic packaging bags (PPBs) which have a heavy metal (HM) content due to the incorporation of scrap plastics in the production process. We sourced a variety of PPBs from different express delivery parcels, identified the materials in the samples using Fourier-transform infrared spectrometry, and conducted HM analysis using inductively coupled plasma mass spectrometry. The results demonstrated that the main material type in the PPBs was polyethylene. The results showed that the potential health concerns were posed by the four HMs (nickel [Ni], copper [Cu], zinc [Zn], and arsenic [As]) presented in the PPB samples. The mean concentrations of HMs in the PPBs were ranked as follows (presented in unit mg kg−1): Zn (120.42 ± 85.15)> Cu (45.21 ± 56.55) > lead [Pb] (6.43 ± 6.57) > Cr (6.03 ± 6.82) > Ni (2.13 ± 2.14) > As (0.19 ± 0.15) > mercury [Hg] (0.17 ± 0.71) > cadmium [Cd] (0.14 ± 0.20). HM content varied according to sample type, with a ranking order of Rm > Pm > Bm, corresponding to the degree of environmental and health risk. For Rm samples, high levels of low-toxicity HMs, such as Zn and Cu were detected, with respective maximum values of 365.9 and 184.2 mg kg−1; furthermore, the levels of high-toxicity HMs (i.e., Cd and Hg) exceeded the standard values set by the express delivery sector (0.5 mg kg−1). Thus, more attention should be paid to the effective management of PPBs for polyethylene-based Rm types, such as the limitation of Zn, Cu, Cd, and Hg. This study provides baseline data regarding HM-incorporating PPBs for stakeholders and is expected to support the formulation of relevant products for use in greener packaging policy and, thus, contributes to the re-assessment of China’s “plastic ban” policy.

Factors Influencing Customer Satisfaction In Using J&T Express Service Delivery During Covid-19 Pandemic In Malaysia

On April 1, 2022, Malaysia transitioned from the Covid-19 pandemic's epidemic phase. The shift to the endemic phase, which allows Malaysians to resume a nearly normal life after two years of fighting the pandemic, is a strategy for exiting the situation. It has produced some unanticipated disruptions, exacerbated some pre-existing trends, and compelled us to make some adjustments to our way of life. Even after COVID-19 is no longer a public health threat, some of these modifications most likely will not disappear. Many of these changes, like the expansion of delivery options for customers and businesses, will be advantageous. Access to goods and services could be made simpler, which could raise everyone's standard of living. In Malaysia, the government urges to utilize the online services and delivery services such as J&T Express. J&T Express is well-known for providing logistical services, particularly in the areas of parcel and document delivery. The purpose of this study was to look into the factors that influence customer satisfaction, such as price, reliability, and responsiveness, when using J&T Express Service Delivery during the COVID-19 Pandemic in Malaysia. These factors are critical since customers are likely to remain satisfied till services become more enticing. The analysis was carried out using the Statistical Package for Social Science Software version 26 and an online survey questionnaire distributed to 150 respondents (SPSS 26). Descriptive analysis and multiple linear regression analysis were used to analyze the data. This study proves that responsiveness variable is the most influential factor influencing customer satisfaction in using J&T Express delivery service during the COVID-19 pandemic among customers in Malaysia. Therefore, J&T Express Delivery need to pay attention on the responsiveness element to ensure the quality of services provided to customers that can boost customer satisfaction.

Research on relevant contents of carrier design based on unmanned aerial vehicle

With the increasing popularity of online shopping, e-commerce has become a time-saving and labour-saving way to shop for people. Consequently, the express industry has emerged as an indispensable part of the supply chain. However, due to the shortage of human resources, express delivery services often face the challenge of overstocked delivery stations, leading to decreased efficiency in the traditional delivery mode. To address this problem, the development of a drone delivery mode that can cooperate with unmanned vehicles has been proposed. In the context of express delivery, key technologies that need to be resolved are elaborated, including UAV material structure, sensors, visual positioning and navigation technology, and path planning. By addressing these issues, this study aims to provide insights into the research and development of unmanned distribution and logistics industries. Furthermore, this study highlights existing problems and proposes solutions for the combined distribution of unmanned aerial and unmanned ground vehicles. The combination of these two modes of delivery presents both opportunities and challenges, which this study aims to identify and address. Ultimately, the findings and recommendations presented in this study contribute to the efficient and effective operation of the express delivery industry in the era of e-commerce.

Current Status of Research on Courier Service Quality on University Campuses

With the rapid development of e-commerce in China, and college students as the main force of China's online shopping, its demand for courier services gradually increased. However, some campus express delivery is currently characterised by individual dispersion, difficult control of links, inconvenient access to schools for outsiders and vehicles, which increases the difficulty of its delivery and triggers a series of problems at the end of college express delivery. This study aims to explore the current status of research on the quality of express delivery service for Chinese college students, which provides a research basis for the next study on the provision of better quality express delivery service for teachers and students.

Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration

PurposeThis article aims to open the black box of the relationship between customer experience and customer satisfaction. The authors also take a fine-grained approach to the concept of customer experience analysis in terms of four dimensions: basic service experience (BSE), moments of truth (MT), focus on results (FR) and peace of mind (PM).Design/methodology/approachA total sample of 185 industrial customers in Spain was collected via an online platform from March to April 2020. The data were analysed using partial least squares-structural equation modelling (PLS-SEM).FindingsThe results indicated that the four dimensions of customer experience are the foundation of commercial success (i.e. customer satisfaction) for express parcel companies in the business-to-business (B2B) environment. Therefore, the most innovative express parcel companies should not only pay attention to providing services in accordance with the customer agreement but also go beyond that; hence, these companies must understand customer needs to be able to offer a unique experience. Therefore, these companies must design experiences that go beyond pure technical delivery services.Originality/valueAlthough previous work has linked customer experience to customer satisfaction, there is little work that does so specifically in an industry as in vogue as express parcels and less so in the B2B environment. In addition, this work analyses fine-grained customer experience in terms of grain's four dimensions, and therefore, the authors analyse how each dimension (e.g. more rational or more subjective dimensions) impacts customer satisfaction. Few studies have focussed on this type of analysis for express parcel companies in the B2B environment.

Features of the functioning of express delivery market in Ukraine during the war

The express delivery market is one of the most dynamic sectors of the economy, without which the effective functioning of business, e-commerce, retail, etc., is impossible. Under the influence of external factors, such as the military invasion of the territory of Ukraine by the Russian Federation in 2022, the parameters of the activity of express delivery market operators have changed, which actualises the issues of analysing the performance indicators of the express delivery market and studying changes in consumer behaviour in the field of express delivery services. The purpose of the study is to present the results of a comprehensive investigation of the features of transformation of the Ukrainian express delivery market in conditions of instability. To achieve the research goal, a set of scientific methods was used: system, statistical analysis, and index method. To identify changes in the structure of needs of consumers of express delivery services in the context of disturbances, a marketing study and an express survey of end users were conducted. The dynamics of the development of the Ukrainian express delivery market during a full-scale war is studied in terms of identifying the competitive positions of enterprises in the segment and distributing "market power" among the participants of the market under study. The enterprises that form the "core" of the market and their role in shaping the intensity of competition in the express delivery market in Ukraine are identified. The results of a marketing study on changes in consumer purchasing behaviour during the war in Ukraine are presented and the profile of the target audience of services before and during the war is established. The high adaptive capacity of enterprises providing express delivery services to conditions of instability in terms of restoring operational activities and adjusting the parameters of logistics activities in accordance with changes in the needs of consumers was noted. Consumer needs, business digitalisation, and life safety remain the determining factors for the development of the sector under study in the context of disturbances. The results can be applied in practice by the heads of the marketing and logistics department, the planning and economic department of enterprises in the express cargo transportation sector, and interested groups of stakeholders in the express cargo delivery market

The effect of perceived quality and value on express delivery services trust during pandemic Covid 19

During the Covid-19 pandemic, public mobility restriction policies were implemented to prevent the new coronavirus spread. In this period, express delivery services have played an essential role in transporting packets between areas supporting everyday life. This study examines the role of perceived quality and value on brand trust in express delivery services, namely J&T Express Indonesia, the top brand courier service in Indonesia. The researchers employed a purposive sampling and involve 162 respondents of the customer. The study collected data through questionnaires and analyzed using the Partial Least Square-Structural Equation Model. The critical finding showed that perceived quality (excitement, enjoyment, bonding with, and reliability) positively affected the perceived value and brand trust. The other result shows that perceived value (good value, acceptable, good deal, competitive, like, feel-good) affected brand trust. The study’s implication suggests the strategy for express delivery services to enhance perceived quality and value for further increasing customer trust.

The Determinants of Online Seller Loyalty in Express Delivery Service Providers

The service quality of delivery service companies is a significant factor in creating online seller loyalty; especially consumers demand that online sellers offer trusted and reliable delivery services. Customer experience is essential information for delivery service providers and online sellers. This study examines the determinants of seller loyalty based on perceived service quality when dealing with delivery service providers. In the survey, as many as 280 sellers were involved voluntarily, and they were randomly selected. The questionnaires were distributed online through a chat service provided by the e-commerce platform. Then, the survey results were analyzed using the PLS-SEM technique to answer the research hypothesis. As a result, all dimensions of service quality, including reliability, visual identification, relational capital, responsiveness, and technical quality, positively and significantly affect online seller loyalty. Technical quality is the main factor in forming seller loyalty to delivery service providers.