The prevalence of mental disorders in Indonesia is increasingly significant, as seen from the 2018 Riskesdas data. Riskesdas records mental, emotional health problems (depression and anxiety) as much as 9.8%. This shows an increase when compared to the 2013 Riskesdas data of 6%. Based on these data, it can be said that many people still suffer from mental disorders. Meanwhile, the number of medical personnel, medicines and public treatment facilities for people with mental disorders is still limited. In addition, the lack of public awareness, concern and knowledge about mental health causes a lack of public interest in consulting a psychologist, so people tend to self-diagnose. One solution for self-diagnosis is to use an expert system. This study developed an expert system using the forward chaining method and certainty factor. Based on the research conducted, the results are as follows. First, the expert-based system that has been developed can help provide the results of a diagnosis that is carried out before there are complaints and will be detected early by efforts to increase awareness of the prevention of mental illness and reduce the tendency to self-diagnose. Second, applying the forward chaining method and certainty factor to this expert system can produce an accuracy rate of 95.918%. An expert has also validated these results; in this study, the expert was a psychologist at a hospital in Yogyakarta.
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