Experience Of Waiting Research Articles

Parents' experiences of waiting for their child's transplant: A focus on how healthcare providers can impact the waiting process.

Waiting for a child transplant is a form of suffering for parents, yet little research has explored how parents experience waiting and how healthcare providers can impact their waiting experiences. The purpose of this article is to investigate how parents experienced the process of waiting for their child's transplant with a specific focus on the impact of healthcare providers on parents' experience of waiting. Six parents from four different families participated in interviews and observations. Our narrative analysis suggested that parents had no narrative roadmap to navigate waiting and the importance of healthcare providers' tailoring the amount and type of medical information to a parents' needs. We discuss how waiting required parents to be hypervigilant and provide continuity of care for their child, and how this "managerial role" could lead to a loss of trust with their healthcare providers. Parents' accounts were replete with contradictions, and as an extension of this, waiting was full of contradictions. Findings contribute to conceptual, methodological, and practical work exploring how parents live in deep uncertainty about the future, and how healthcare providers can support parents in their child's transplantation and other life-threatening illness contexts.

The Waiting.

The following article uses storytelling, poetry, and findings from a humanbecoming inquiry on waiting to describe the arduous universal humanuniverse living experience of waiting.

Affective atmospheres at bus stops

What make a bus stop perceived as pleasant and attractive and another boring and desolate? This investigation calls attention to the affective dimension of bus stops and how it influences our waiting experience. Based on socio-spatial mapping of selected bus stops in Malmö, the paper highlights the role of the urban context, both physical and social, in forming affective atmospheres at bus stops. We argue that understanding constitutive elements of affective atmosphere is important for the design and planning of attractive transit spaces.

Evaluation on interactive waiting experience design of mobile internet products based on machine learning

In today’s rapidly changing economy, efficient lifestyle has become the current situation of most mobile product users. With the development of performance tools and technologies, a fast lifestyle has brought more wealth and opportunities to users. The slow pace and fluctuating time are indirect income losses, which cause user anxiety to some extent. When the waiting time exceeds the user’s waiting threshold, users would experience negative emotions, such as boredom, anxiety and anger, and product satisfaction would drop significantly. Therefore, by analyzing the uniqueness of mobile Internet products and the characteristics of users, this paper studied the reasons and influencing factors of product interactive waiting, and then used machine learning algorithm to analyze the cost function of interactive waiting experience. Finally, the corresponding interactive waiting experience design strategy was proposed. By comparison, the user experience after product interaction optimization design was 8.4% higher than that before product interaction optimization design, and the user frequency was also 14.7% higher after optimization design. In short, user experience plays an important role in product interaction design.

'Trying to battle a very slow version of the system that exists outside': Experiences of waiting for healthcare in English prisons.

Prison has been described as the ultimate form of time-punishment - a place where time is no longer a commodity for individuals to spend, but is ordered by a system which symbolises its power through the control of segments of people's lives. As such, a prison sentence epitomises the experience of waiting. Yet anticipating release is not the only form of waiting within carceral life; waiting for healthcare in its various forms also shapes people's temporal experience. Drawing on interviews with 21 people who have lived in prison, this article describes how experiences of waiting for healthcare are mediated by expectation or hope, perceptions of the relationship between behaviour and healthcare access, and the consequences of waiting for care. Constraints on the autonomy of people in prison mean that waiting for healthcare differs in important ways from waiting for healthcare in the community, and can be perceived as an additional form of punishment. The experience of waiting for prison healthcare can affect physical and psychological well-being, and can in itself be understood as a pain of imprisonment.

Between Uncertainty, Submission and Hope - Experiences and Reflections on Waiting by Theater Migrants

While flight and exile are primarily associated with movement, this article aims to examine their static side, focusing on the element of waiting in the refugee and exile processes of theatre migrants. Examining the memoirs of the playwright, theatre manager and journalist, Heinrich Börnstein (1805–1892), and the documentary stage production What They Want to Hear (2018, Kammerspiele München) by the Argentinian director Lola Arias, it seeks to identify the subjective experiences of waiting of individual theatre makers and asks how they are configured in different settings and over time, in specific geographic and political locations. These subjective experiences of theatre migrants viewed through the analytical lens of waiting provide – as will be shown – crucial insights into social organising principles and power hierarchies.

Consequences of Retail Checkout Crowding on Perceived Emotional Discomfort and Switching Intentions

The waiting line is an essential element in the consumer's assessment of the overall shopping experience. Perceived idle time while waiting in the queue exaggerates the negative response to wait duration and affects the overall customer satisfaction. The store employees find it hard to muddle through peak hours and deal with the demand for a speedy process. The inefficient queuing system can lead to productivity and monetary losses from an operational outlook. This study explores the determinants of emotional discomfort encountered by customers waiting at the retail checkout. The study pursues a descriptive research design and is cross-sectional. Survey research was employed to ascertain customers' perceptions of their wait experience. The sample consisted of 385 respondents visiting the target organised outlets located in various localities in Bengaluru. Pearson correlation, multiple regression analysis, and SEM are applied to examine the data. Regardless of their age and gender, respondents experienced emotional discomfort at the retail checkout. Various situations while waiting in the queue appeared to influence the emotional discomfort significantly. This study suggests that while waiting in the queue at the retail checkout, situational factors influence emotional discomfort and subsequently persuade store switching intentions. The findings of this study are pertinent to retail outlets selling diverse merchandise and having situations requiring waiting. The study concludes that emotional discomfort is predominant during the checkout process in Indian retail outlets.

‘Waiting for an opportunity'. Future, transit and higher education among Eritrean refugees in Ethiopia

ABSTRACT This article investigates the experience of waiting of Eritrean refugees attending Ethiopian universities and the role they attribute to higher education. Young Eritreans usually experience Ethiopia as a temporary stage within longer migratory trajectories towards their desired destinations. However, due to the current regimes of mobility, they often remain stuck. Drawing from an ethnography conducted in the Northern Ethiopian town of Mekelle, this article scrutinises the circular relation between refugees’ daily life, their feelings of being both stuck and in transit, and their hopes for the future. It intends to demonstrate how people in waiting not only experience boredom and despair and focus on the present, but can also constantly seek ways to move towards their desired future. In the impossibility of making accurate plans, student refugees are constantly looking for any opportunity that might arise, readapting themselves to contingencies. The article also shows how in this tension between present and future defined by their condition of waiting, higher education loses its future-oriented character. For the student refugees, attending university in Ethiopia was primarily a way of filling time in the present and making it meaningful, while ‘waiting for an opportunity’ for reactivating their geographical and existential mobility.

Visuelle oder klangliche Spuren?

This article focuses on the emerging ethnographic field 'refugee camp' and the challenges it poses in terms of an "engaged ethnomusicology" inscribed into a larger discussion about "public ethnography" and ethically informed collaborative practices. The prevailing focus of mass media and artists serves as a starting point, as they represent migratory phenomena primarily through the visual lens, through material artefacts, denying their multisensory character, particularly their immaterial and sonic aspects. Taking as examples the artistic work of Chinese dissident artist Ai Weiwei and exhibition concepts presented at the documenta 14 and at the Biennale in Venice 2019, the article questions the predominance of the material approach, the inaudibility of migration because of its compatibility with our "museological thinking'" and an abstract idea of "cultural heritage" as promoted by established cultural institutions in Western Europe. The article argues that sound should instead be taken more seriously into consideration. This includes reflecting on the prominent links between human existentiality and suffering, as well as musical production and performance. It is argued that the temporariness of refugee's musical practice is related to their precarious life conditions in camps suspended in time and space. As practical examples from the French camp of Calais demonstrate, music making in this context offers refugees one possible way to counter-act imposed policies of infantilization, passivity and an omnipresent experience of waiting. In a situation where creative space and musical instruments are a limited resource, social media and music apps generate particular forms of musical creativity and assume a fundamental role which should be acknowledged in research to a larger extent. Such conditions influence also largely the ways in which migrated musicians construct their self-image as "refugee musicians". Taking as an example Syrian pianist Aeham Ahmad, the article shows that such self and foreign attributions may be reductive and result in an ethically problematic branding with commercial intentions. The second part of the article presents a collaborative grassroot-music theatre project realized in a German Erstaufnahmeeinrichtung over a span of 4 months. It offers insights into the limitations of "making audible", or "voicing migrants" everyday concerns through artistic practice. It also questions the idea of developing an "artistic agency" and an equal "cultural participation" in a working context characterized by social and power hierarchies, emotional instabilities, and a constant flow of individuals and ideas. In this context the role of the ethnomusicologist as a (cultural) translator with multiple responsibilities is crucial. Not only does he/she balance out different levels of musical professionality or different aesthetic preferences, but he/she also opens up spaces for creativity for disadvantaged or marginalized individuals in the camps. On another level the researcher's responsibility lies in the task to make practices public which originally were self-referential or of local relevance in a socially segregated space. Despite numerous obstacles to make such interventions "culturally sustainable", the article shows the potentiality of producing bottom-up "counter-images" or "counter-soundings', which could generate counter-discourses to the main media narratives on migration.

Waiting for infected hip revision surgery; exploring patient and families’ experience of waiting (PREWs)

IntroductionAs a tertiary center for complex orthopedic surgery, evaluating current practice is vital to enhance pathways of care. A vital element of this is to understand service users’ perspectives and experiences, yet little research to date has explored experiences of waiting for surgery in this cohort. MethodsThe aim of this mixed methods study was to understand patients' and families’ experiences of waiting for hip revision surgery for joint infection and their perceptions of its impact on their quality of life. Data were collected via a survey and individual interviews with people who had experienced waiting for surgery between May 01, 2018 and April 30, 2019. Of the 54 participants invited to participate, 22 returned a questionnaire and five were interviewed. Quantitative data were analysed descriptively whilst qualitative data underwent thematic analysis. ResultsAlthough 67 % of respondents reported being satisfied with their waiting time, all reported an increase in pain whilst waiting and 60 % stated that waiting had a significant effect on their lives and those of their friends/family (85 %). Most respondents reported high levels of satisfaction with the support (89 %) and information (83 %) provided by the clinical team. ConclusionDespite satisfaction with support and information being rated highly, waiting for surgery clearly has a great impact on patients and their families. A named clinician to monitor/oversee care whilst waiting and to act as contact to help them navigate services is recommended to support people during the waiting period.

Waiting as Performative and Relational: A Narrative Inquiry Study Into the Experiences of Women Who Use Substances.

The act of waiting in health care is becoming increasingly prevalent worldwide. Waiting in health care is not a neutral activity; it is filled with expectations marked by cultural and social norms. In this article, we consider the performative nature of waiting by reflecting on the experiences of two participants in a narrative inquiry study. Drawing on a narrative inquiry study focused on the experiences of three women who disclosed illegal substance use during their pregnancy or early postnatal period, we inquired into two participants' experiences of waiting. The study which took place in a large urban center in Western Canada, where the researcher connected with participants who faced numerous challenges due to poverty, stigma, and discrimination. Sharing the narratives of Georgia Dewart, and participants Renate, and Marilynn, we explore the performative act of waiting in their interactions with health care. We consider the political and social implications of the act in order to explore the subtleties and overlooked consequences of waiting. This work encourages the nursing profession to address overlooked aspects of care, such as the act of waiting. Our findings draw attention to the normative expectations within participants' experiences of waiting. This work offers methodological considerations for those engaging with Butler's concept of performativity when considering everyday acts. We also challenge care providers to reflect on their experiences working with clients, families, and communities to consider both the relational and performative nature of these interactions.

Waiting and temporal control: The temporal experience of long-term unemployment

This article analyses how long-term unemployed persons experience time during their unemployment trajectories. This article uses a combination of interviewing and participant drawings to study the experience of time passing during the unemployment trajectory. We focus on the experience of wait time and find that the wait experience varies with control: some clients experience temporal agency and others a loss of control over time. When the wait time is characterised by uncertainty and a loss of control over time, it reinforces an experience of stagnation in the unemployment trajectory and a feeling of being a temporal outsider, living a life on hold, in comparison to societal norms of a working life. For these clients, wait time adds to the burden of unemployment. For clients experiencing temporal agency, wait time is experienced as meaningful, even useful. These clients experience control over the wait time or that the wait time has a fortunate timing in relation to other things happening in the clients’ lives. Based on the analysis, temporal control is decisive for the long-term unemployed, and therefore, a focus on time is crucial both in research on social and employment services for vulnerable clients and in the practice field.

Dangerous fields: Existentiality, humanity and musical creativity in German refugee camps

This article focuses on the role of music in the context of humanitarian and existential crisis. It argues that the ethnographic field of the refugee camp is everything else than an unproductive space, a “waiting room” of the undesirables, an in-between space where social lives are suspended and where cultural life ceases to exist. It presents in a first part the particular spatial and temporal dimensions of a specific refugee reception center in Germany, in which the author has both volunteered for 6 months organizing music room sessions, and in which he has worked as an engaged anthropologist in the framework of a 4-month grassroots music theater project. In a second part, individual biographies of musicking asylum-seekers are presented: seen from the standpoint of an anthropology of emotions and an anthropology of absence, it will be discussed in which way the experience of marginalization, social exclusion and continuous waiting has influenced the texts and musical pieces created by them. In more general terms, this article looks at the ethnomusicologists’ dilemma of whether and how to make visible and audible such cultural creativity in an empathetic way without detaching it from the precarious and existential situations under which it unfolds.

“What for? I'll be 18 soon and getting out of here”: Future orientation among immigrant at-risk youth in Israel

This article examines the phenomenology of the future orientation of at-risk youth who immigrated to Israel over the past two years from low socioeconomic status communities of Former Soviet Union countries. These youth emigrated from these communities with their family to one of the poorest neighborhoods in a city in northern Israel. Two major questions reside at the foundation of our study: (1) How do these at-risk youth experience their contemporary life in the host country? (2) What is the future orientation of these at-risk youth? To examine these research questions, we conducted in-depth interviews with 16 boys and girls aged 12–17, studying in grades 7–12. The main research findings reveal that all respondents see Israel as a transit station, aspire to emigrate to other countries, insist on preserving their Russian culture (including refusal to learn Hebrew), and maintain their Russian identity through transnationalism, facilitated by technology. In light of this, the youth expressed a sense of high temporality and ambiguity regarding their remaining in Israel and their dependence on their parents' decisions regarding the possibility of further emigration. Moreover, our findings reveal the youth's desire for “normality,” which is expressed primarily in the desire for employment that enables a stable income. Most youths could not state what that job would be, where they would like to work in the future, and in what profession. Issues discussed include the ramifications of time and temporality (through the concept of liminality and the experience of waiting) in the life characteristics of the youth, the impact of these characteristics on their future orientation, and their contribution to social exclusion and social inequality.

‘Between-time stories’: waiting, war and the temporalities of care

This article analyses how World War II shifted and contained embodied experiences of waiting in relation to broader ideas of lived time in modernity. The trench warfare of World War...

Who doesn’t mind waiting? Examining the relationships between waiting attitudes and person- and travel-related attributes

Waiting, whether for services, for someone, or for something, is an inescapable part of life. This paper addresses a gap in the waiting time literature by examining previously sparsely studied relationships between individual- and travel-related characteristics and attitudes toward waiting using a revealed preference dataset of Northern California commuters (N = 2617). Correlational analyses, followed by a trivariate seemingly unrelated regression equations model, are developed for three waiting attitudinal constructs: general tolerance toward waiting, and attitudes toward equipped and expected waiting. Socioeconomic and demographic characteristics, time use perceptions and preferences, personality traits, multitasking attitudes (polychronicity), commute preferences and expectations, and general attitudes (e.g. pro-technology) are all seen to have significant effects on waiting attitudes. As this survey was executed on commuters, it also facilitates a unique simultaneous exploration of travel and wait time attributes, time uses that are often similarly viewed in day-to-day life. From this perspective, we see that longer commute times and distances are correlated with negative attitudes toward waiting, while commuters with pro-transit, pro-density, and pro-active transportation attitudes tend to have positive attitudes toward waiting. Additionally, we see that those with preferences for multitasking in general or at their jobs can tolerate waiting better. Overall, this study constitutes a distinctive contribution to the waiting time literature, capitalizing on a rich dataset to make important connections between related time uses and a multitude of other variables—key among them polychronicity, with its potential ability to reduce the negative perception and experience of waiting. Findings from this study may also benefit transportation and other service providers by facilitating an understanding of how various consumer groups/demographics view waiting, thus enabling providers to better cater to diverse needs/populations.

The psychology of the wait time experience \u2013 what clinics can do to manage the waiting experience for patients: a longitudinal, qualitative study

BackgroundWait time, defined as time spent in the waiting and exam rooms waiting to see a provider, is a key quality metric in a number of national patient experience surveys. However, the literature on wait time does not show a consistent correlation between long waits and worse overall patient care experiences. Herein, we examine contextual factors that can shape the manner in which patients may respond to different wait times. We also identify actions providers and clinics can take to promote positive wait experiences and mitigate negative ones.MethodsWe conducted over 130 h of semi-structured interviews with patients new to two HIV primary care clinics in Houston, Texas. We interviewed patients before the first provider visit, again within two weeks of the first visit, and again at 6–12 months. We analyzed the interviews using directed and conventional content analysis.ResultsOur study showed that patients’ “willingness to wait” is the product of the actual wait time, individual factors, such as the perceived value of the visit and cost of a long wait, and clinic and provider factors. Analyses revealed key steps providers and clinics can take to improve the wait time experience. These include: 1) proactively informing patients of delays, 2) explicitly apologizing for delays, and 3) providing opportunities for diversion. Patients noted the importance of these steps in curtailing frustrations that may result from a long wait.ConclusionsOur study highlights key steps cited by patients as having the potential to improve the wait time experience. These steps are practical and of particular interest to clinics, where waits are oftentimes inevitable.

A case study of the patient wait experience in an emergency department with therapy dogs

The quality of patient healthcare is a growing concern in Canada’s hospital emergency departments (ED) due to increasing wait times and associated adverse outcomes. A developing body of literature indicates that therapy dogs can positively impact the patient experience. In 2016, members of our team partnered with the Royal University Hospital (RUH) in Saskatchewan to become the first ED in Canada to integrate a visiting therapy dog to positively impact the patient wait experience. The aim of this preliminary case study was to examine if and how this unique initiative impacted patients’ feelings during their ED wait. A brief questionnaire was completed with one-hundred and twenty-four patients pre and post-therapy dog visit and a research observer documented the encounters. Quantitative and qualitative analysis of the data revealed that visiting with a therapy dog in the ED appeared to improve patients’ feelings. Specifically, patients’ perceived comfort levels increased and their distress levels decreased, and the encounters were considered by patients to be a welcome distraction from the stressful ED environment. Our team, comprised of clinicians, researchers, therapy dog handlers and patient advocates documented the advantages and challenges of implementing the initiative. The outcomes support further study of patients’ wait time experiences in the ED and the utility of a visiting therapy dog.

"A slow and unrewarding and miserable pause in your life": Waiting in medicalized gender transition.

Waiting is a common experience in medicalized gender transition. In this article, I address subjective experiences of medicalized gender transition through a temporal lens, focusing on personal narratives of wait lists, setbacks, and other delays experienced by trans patients. I consider administered waiting as a biopolitical practice of governance, one that has subjectifying and somatic effects on individuals and that speaks to the role of time in the administration of bodies, sex/gender, and biomedical citizenship. I ground my discussion in narratives created by trans people that chronicle their gender transitions; I analyze a set of gender transition vlogs appearing on YouTube, focusing on temporal aspects of medicalized transition and experiences of waiting. My discussion recognizes that the temporal modes of gender transition are multivalent, but these social media narratives also suggest being made to wait is an experience of power relations, one that is capable of producing submission, weariness, and precarity.

Waiting

Waiting is one obvious form of anticipation. This article considers waiting for death. Drea, a mother whose five-year-old daughter was diagnosed with a virulent form of brain cancer, experiences a shifting anticipatory terrain as death looms large. Calling upon phenomenology, I ask two primary kinds of questions that connect time, narrative and relationality in considering Drea’s experience of waiting. First, I ask what Drea is waiting for and what kind of time horizon this waiting opens up. My second question is less obvious for an article on anticipatory time: who does she wait with? To put this phenomenologically: how might we consider ‘waiting with’ as a form of experience? I bring to bear phenomenological considerations of narrative time, drawing especially on Carr, as well as Nancy’s phenomenology of relationality.