BackgroundAlthough people seeking asylum (PSA) in England are entitled to free health services, many face significant access barriers. While localised examples of excellence in healthcare provision for PSA exist, the number of PSA, compounded by delays in case processing, has led to an urgent need for tailored practices. This study aimed to develop a comprehensive framework for commissioning and providing healthcare for PSA to reduce fragmentation and inconsistency. MethodsThis co-production project, commissioned by the British Red Cross and conducted between October 2023 and March 2024, involved three peer researchers with lived experience from the outset. From a literature review of case studies on improving healthcare access for PSA, a preliminary framework of good practice was developed and explored with participants with lived experience of seeking asylum during three in-person workshops. The framework was further refined by two focus groups with policymakers and healthcare professionals (HCPs). The focus groups contributed iteratively with the lived experience workshops and explored challenges in commissioning and delivering services, ensuring relevance to the policy and operational contexts. FindingsIn total, 60 participants with lived experience attended three workshops in London and Stoke-on-Trent and 19 policymakers and HCPs attended focus groups. Workshop participants emphasised the critical role of improving communication in healthcare settings and of educating HCPs and PSA on entitlements and the NHS system. Policymakers highlighted the importance of robust leadership and need for a standardised national approach that can be adapted locally. InterpretationFindings were collated into a framework for commissioners, providers and policymakers, consisting of practical recommendations, across five pillars of good practice; 1) partnership; 2) workforce strengthening; 3) integrating lived experience in service design; 4) data sharing; and 5) strengthening pathways to care. This provides a way forward to enhance the accessibility, consistency and quality of healthcare services for PSA. FundingThe project is Commissioned by the British Red Cross, and Funded by the Health and Wellbeing Alliance. SH, AD, IAS, NR, and AJ are funded by British Red Cross. AD and KM are funded by the MRC (MR/N013638/1). SH is funded by the NIHR (NIHR300072), the Academy of Medical Sciences (SBF005I1), La Caixa Foundation (LCF/PR/SP21/52930003), Research England, MRC, and WHO. The views expressed in this publication are those of the authors and not necessarily those of the NIHR or the Department of Health and Social Care and UKHSA.
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