Experience Of Dissatisfaction Research Articles

Platform-based transportation company in Indonesia: Perspective brand switching behavior on Gen Z

Internet growth and the expansion of platform-based transportation companies in Indonesia are co-occurring. This study attempts to identify the factors that encourage platform-based transportation companies' customers to switch to competing platforms. This quantitative research method employed the Structure Equation Model (SEM) analysis method implemented in Warp PLS 5.0. This study's population comprises platform-based transportation users in Jakarta, the Indonesian capital. Through purposeful sampling, 200 research samples from Jakarta Generation Z were chosen. According to the results of this study, perceived price and experience dissatisfaction influence the Generation Z brand transition into platform-based transportation. In the interim, electronic service quality does not influence Generation Z brand-switching behavior in Indonesia. The relationship between perceived price and experience dissatisfaction with switching behavior is mediated by switching intention. This research contributes to transportation-based platform companies to reduce brand switching, especially among Generation Z.

'We have no services for you… so you have to make the best out of it': A qualitative study of Myalgic Encephalomyelitis/Chronic Fatigue Syndrome patients' dissatisfaction with healthcare services.

People should have access to healthcare services that are effective, safe and secure, patient-centred, and coordinated and continuous. One group that has consistently reported negative experiences and feels dissatisfied with services are patients with Myalgic Encephalomyelitis (ME)/Chronic Fatigue Syndrome (CFS). The objective of this study was to develop a deeper understanding of the experiences of dissatisfaction among ME/CFS patients and explore the reasons for such dissatisfaction. We conducted in-depth interviews with 48 people from 24 households (comprising patients and family members), providing insight into the experiences of 37 ME/CFS sufferers in Norway. The participants were purposively sampled and included persons of different ages, genders, time since having the condition (3-30 years), and severity. Four main themes were developed: (1) 'Nonexistent services' cover patients' experience that healthcare services had nothing to offer them after receiving their ME/CFS-diagnosis. (2) 'Nonpersonalised services' documents experiences where patients did receive services, which in theory was appropriate for relieving a specific health problem, but in practice were experienced as inappropriate because they were not adapted to the patient's need. (3) 'Slow services' address patients' experience of getting services too late (or too little) to be useful. (4) 'Wrong services' comprise patients' experiences of being offered and/or 'forced' to accept services that they felt were inappropriate for their health problems. Providers' lacking knowledge of the condition and lack of precise recommendations for follow up may partly explain unsatisfactory experiences. Providers' belief (or disbelief) in the condition could furthermore influence caregiving. Also, systemic issues in the healthcare sector, like high workloads and bureaucracy, can negatively affect care provision. Finally, users' unsatisfactory experiences may also be due to a lack of patient involvement in the design of such services. Further research should investigate how patients can be involved in service design, and also providers' perspectives on caregiving and the barriers they experience for providing high-quality care. The ME-patient organisation suggested research topics to the call from which this study got funding. Patients and caregivers provided feedback during analysis and interpretation of data.

Post-Occupancy Evaluation in Post-Disaster Social Housing in a Hot-Humid Climate Zone in Mexico

In Mexico, the national fund for disasters (FONDEN) spent up to USD 800 million yearly building low-income housing for victims of highly destructive disasters. Since 2002, a total of 34 thousand new houses have been built as a response to Hurricane Isidore. However, recent research suggests that most of the FONDEN houses have been either abandoned or repurposed, which questions their suitability. In this paper, the authors sought to gain insight into occupants’ perception of post-disaster social housing in Yucatan, southern Mexico, with views of understanding their use across this housing typology. The method employed in this study was a post-occupancy evaluation (POE), investigating occupants’ satisfaction levels and thermal comfort in the homes. This was conducted through questionnaires, observation through photographic documentation, and environmental monitoring. Results revealed that 52% of occupants reported extreme dissatisfaction during warm seasons and 28% experienced dissatisfaction during cold seasons. The most used electrical appliance (84%) was found to be fans for increasing air movement. This was consistent with the results of the environmental monitoring, which demonstrated that there was thermal discomfort 67% of the time in September and 19% in December. This accounts for a warm-humid period and cool period, respectively. The results suggested that thermal discomfort may contribute to the abandonment and repurposing of these houses.

Types of perception toward non-face-to-face clinical practice among nursing students

Purpose: This study aimed to identify the types of perception toward non-face-to-face clinical practice and to characterize the types of students who experienced online clinical practice during the coronavirus disease 2019 (COVID-19) pandemic.Methods: Q-methodology was used in this study, and 270 Q populations were formed based on in-depth interviews with 10 nursing students who had experienced non-face-to-face clinical practice, as well as related literature. Interviews were performed from August 1 to 31, 2022. A total of 42 Q samples were extracted, and Q sorting was performed on 33 nursing students who had experienced non-face-to-face clinical practice. A Q factor analysis was performed using the PC-QUANL program.Results: The nursing students’ perceptions of non-face-to-face clinical practice were classified into the following five types: “future professional competency-focused type,” “realistic convenience priority type,” “task burden awareness type,” “negative critic type,” and “limited experience dissatisfaction type.”Conclusion: This study revealed non-face-to-face clinical practice’s positive and negative aspects in nursing education. Moreover, it identified the aspects of clinical practice that cannot be replaced by non-face-to-face clinical practice and the elements of non-face-to-face practice that can complement clinical practice. These findings can be used as fundamental data to establish a stable and efficient system for improving the quality of clinical practice in the post-COVID-19 era and to implement effective non-face-to-face clinical practice according to student types.

Higher Education Student Complaint Behavior in a Complex Service Ecosystem: A Value Co-creation Perspective

During the global covid-19 pandemic, most of higher education institutions (heis) were forced to migrate to an e-learning methodology in order to continue their academic activities. At the same time, the student complaint behavior (scb) increased due to new experiences of dissatisfaction or non-satisfaction. In this context, and seeking to ensure student satisfaction, heis have managed this behavior in the same form that companies do with their customers. Therefore, we present a critical analysis on the generic and standardized approach in the literature and practice to understanding and managing scb in the same way as customer complaint behavior (ccb) is managed. A review of the literature on the theories and studies related to scb and ccb and the student/customer treatment debate are presented, highlighting the complexity of higher education (he) service, which is considered a pillar of development due to its social value. The authors argue the suitable application of the Service-Dominant Logic (sdl), specifically its value co-creation premise, as well as the principles of the Service Ecosystem theory to differentiate scb from ccb. This may allow heis to continue to ensure student satisfaction through the management of their complaints without compromising educational quality and service sustainability. The reflection hereby presented is limited to the Latin America region educational contexts and their structures.

The Effect of Cognitive Dissonance Caused by eSports Users’ eWOM Information Provision on Self-Rationalization and Recommendation Intention: Focusing on e-Sports Users in Korea and Japan

Purpose: EWOM is an important variable that affects the selection and purchase process of users who enjoy e-sports, and this is likely to lead to other users’ willingness to recommend. However, e-sports users do not always have positive and satisfactory experiences through eWOM. Sometimes you experience dissatisfaction with your choice through eWOM, and you can see that you take various actions to resolve complaints after purchasing to remove uncomfortable feelings. Therefore, this study aims to analyze the effect of cognitive dissonance according to eWOM for users who enjoy e-sports and to examine the structural relationship of e-sports recommendation intention through self-rationalization of users who have experienced cognitive dissonance. Research design, data, and methodology: To verify this research model, an online survey was conducted using structured questionnaires for users from both Korea and Japan who have used e-sports within the last three months. Of a total of 180 questionnaires, 160 copies were used for the final analysis, excluding 20 copies with many unfaithful responses or poor internal consistency. After that, through the process of data coding, the SPSS18 program and the AMOS21 analysis program were used to demonstrate the researched and designed structural equation model. Implications: Summarizing the results of this study, eWOM had a positive (+) effect on both positive and negative inconsistencies in cognitive dissonance. Positive inconsistency was found to have a positive effect on recommendation intention. Negative discrepancies were found to have an effect on self-rationalization, but self-rationalization was found to have no effect on recommendation intention. Finally, it was found that there was a difference between eWOM and e-sports users in Korea and Japan in the structural relationship between cognitive dissonance, selfrationalization, and recommendation intention.

Disclaimer Labels Used in Ads: An Eye-Tracking Study Exploring Body Dissatisfaction and Physical Appearance Comparison Among University Students

The necessity of having a perfect beauty created with advertisements has negative impacts on young people. Advertisements usually feature very slim models and their digitally altered, airbrushed and trimmed photos. Ideal beauty is created by retouching and changing digitally existing images. People compare their bodies to the perfect bodies in advertisements. Especially young women and men compare these perfect bodies with their own bodies and experience dissatisfaction. This may lead to anxiety, depression and lack of self-confidence in people who are not ideally sized. Since ideal beauty influences the audience, the physical attractiveness of people starring in advertisements is one of the subjects worth stressing. With an experimental design, the eye movements of young female (40) and male (40) participants were recorded using the eye-tracking method. During this process, participants saw advertisements with and without disclaimer labels. The male participants saw the print advertisement which included the male model, and the female participants saw the print advertisement which included the female model. At the end of the experiment, the Body Dissatisfaction Scale (BDS) and the Physical Appearance Comparison Scale (PACS) were applied to the participants. The relationship between the participants’ levels of body dissatisfaction and physical appearance comparison and their focus on Areas of Interest (AOI) in stimulated and non-stimulated advertising was revealed. The findings of the study showed that body dissatisfaction is high among young people and the level of body dissatisfaction did not affect more attention to any part of the model (body and face).

When is the grass greener on the other side? A longitudinal study of the joint effect of occupational mobility and personality on the honeymoon‐hangover experience during job change

SummaryPrevious research shows that job satisfaction often increases sharply upon initial entry into the new job and gradually falls back to the baseline level over time. In this study, we propose that this ‘honeymoon‐hangover’ pattern is affected by both the direction of occupational mobility and the individual's personality in terms of extraversion and neuroticism. Drawing on the British Household Panel Survey that followed 10,000 individuals annually for 18 years, this study shows that only those who move up the occupational class ladder experience significant ‘honeymoon’ effects, while those who move downwards experience dissatisfaction that lasts for several years after the transition. While the positive effect of upward mobility is not amplified by extraversion, the negative effect of downward mobility is exacerbated by neuroticism. This study highlights the importance of taking into account both situational and dispositional factors for understanding the long‐term impact of career change on subjective well‐being.

Prevalence and Influencing Factors of Medical Dissatisfaction Experiences in Chinese Hospitals: A Cross-Sectional Study.

PurposeTo explore the influencing factors of medical dissatisfaction experiences from the perspectives of patients, and provide corresponding strategies for its prevention.Patients and MethodsUsing multistage random sampling, 43 hospitals in three provinces of China were surveyed using a self-designed questionnaire. There were 2065 valid questionnaires analyzed in our study.Results46.9% (n = 934) of participants had experienced medical dissatisfaction in the past year, mainly due to poor service quality, cumbersome procedures and high medical costs. There were statistically significant differences in the medical dissatisfaction experiences for these patients with different ages, marital status and levels of education (P<0.05). According to structural equation modelling, health education and media reports had a positive and indirect influence (standardized coefficient = 0.046) on medical dissatisfaction experiences, while there was a negative correlation (standardized coefficient = −0.399) between patients’ social recognition and medical dissatisfaction experiences. Also, our results also found that social relationships had a negative and indirect impact (standardized coefficient = −0.166) on medical dissatisfaction experiences. Besides, health education and media reports had a negative impact (standardized coefficient = −0.115) on patients’ social recognition, while social relationships have a positive effect (standardized coefficient = 0.416) on patients’ social recognition.ConclusionHealth education and media reports and social relationships, as antecedent variables, have an indirect effect on inducing the medical dissatisfaction experiences of patients. In addition, patients’ social recognition was an intermediate variable in inducing the medical dissatisfaction of patients.

“Just Shave It Off”

Introduction Head hair comprises a critical part of the male appearance ideal, which itself is a crucial signifier of a man’s masculinity. However, difficulties in recruitment have meant that research has not yet fully explored how men construct the loss of head hair (baldness), perhaps because it is considered “feminine” to disclose body dissatisfaction experiences to a researcher or other people. Methods and Design Online forums provide an opportunity for the anonymous discussion of body dissatisfaction that may overcome this obstacle. The first 260 forums posts from the two most popular baldness forums were thematically analysed. Ethics Statement Institutional ethics approval was granted. Results and Discussion We identified three themes titled: (1) Baldness is an ugly and demasculinising condition, (2) Baldness is stigmatised by a superficial society and superficial women and (3) Resistance to baldness despair. Our findings show baldness distress, and stigma exist though so does resistance, which can be comforting to men experiencing baldness or any form of body dissatisfaction. Conclusion and Implications Online forums are a salient resource to enhance our understanding of men’s balding concerns and disclosure barriers. Independent, professional and effective baldness support that unpacks baldness masculinised and medicalised framing is recommended.

Integrated Developmental Model and Culture Shock: An Integrative Model for Supervising International Counseling Students

International counseling students, who are unfamiliar with the U.S. mainstream culture, suffer from unique challenges posed to their daily lives. Moreover, counselor educators traditionally neglect this population. As a result, international counseling students may discover that their training at American university counseling supervision programs fails to provide applicability to their countries of origin and experience dissatisfaction of the learning process. To address the special needs of international students in supervision, this paper introduces a culturally responsive supervision model of culture shock using the Integrated Developmental Model (IDM) of supervision. This paper discussed the rationale for creating this new model and includes a detailed description of this model.

펜싱 선수들의 자율성 욕구 만족에 대한 내러티브 연구

This study was executed to investigate need satisfaction and need dissatisfaction experiences of fencing players. This study targeted 9 elite fencing players from high schools in Seoul, Gyeonggi and Daegu areas, a university and a business-sponsored sport team, who belong to the Korea Amateur Fencing Association and consistently enter competitions every year. Consensual qualitative analysis of data was carried out to explore the subjects’ experiences. The consensus team consisted of a professor in sport sociology and a two PhD in sport sociology. The study findings are as follows. First, in relation to the opportunity for participation in fencing, fencing players were satisfied with their autonomy needs. Second, fencing players’ positive autonomy perceptions led to positive experiences during competition and training. In other words, fencing players perceived that they had the rights to select and were responsible for that during competitions and training and this awakened them to autonomy. Third, with regard to fencing players’ negative perceptions, they were experiencing both satisfaction and dissatisfaction. In particular, fencing players endeavored to resolve issues regarding difficult relationships with coach by communicating, or using personal ways.

Когнитивно-бихевиоральная терапия в работе психолога по социально-психологической адаптации осужденных в местах лишения свободы

The paper presents the results of a dissertation research on the problem of socio-psychological adaptation of people in correctional institutions. This work is a continuation of the previously presented materials on this topic, where the studied phenomenon was considered as the basis for ongoing preventive work with prisoners to prevent recidivism, as well as their re-socialization into society. According to the study, about a third of the sample convicted by Federal state institution “Detention Center No. 1” of Chechen Republic was characterized by maladaptation, accompanied by the experience of dissatisfaction in communication and interaction with others, dissatisfaction with their own personal qualities that demonstrated the necessity of psychological support of these persons in conditions of social exclusion. In this regard, this paper considers cognitive behavioral therapy as a method of influencing prisoners in isolation. The main ideas and the essence of the behavioral therapy approach based on cognitive techniques are described. The paper describes the results of psychological activity with convicts in the framework of the model of cognitive-behavioral therapy and methods of spiritual influence. The data of comparative analysis on indicators of socio-psychological adaptation and psychological well-being of convicts before and after experimental exposure are presented, which prove the effectiveness of the developed program of psychocorrective work with convicts on socio-psychological adaptation within the framework of the model of cognitive-behavioral therapy and methods of spiritual influence.

Особенности переживания духовного кризиса и отношение к своему Я при спинальной травме

The article presents the results of the study of the specifics of spiritual crisis experience and attitudes to Self in persons with spinal injury (N=65) and conventionally healthy respondents (N=63). The characteristics of spiritual crisis most typical of people with spinal injury were: dissatisfaction and loneliness attributed to the past, present, and future; and suffering attributed to the past. The categories of dissatisfaction, loneliness, and suffering were heterogeneous, as reflected in texts produced by people with spinal injuries and healthy people of different sex and age. Groups distinguished by time elapsed since injury did not differ on quantitative signs of spiritual crises but differed qualitatively in their experiences of dissatisfaction, loneliness, and suffering. People who had lived with the injury longer often experienced uselessness, and a lack of contacts, attention, and support; they were disposed to self-flagellation and guilt. Their attitude to Self reflected in the texts of fairy tales. Healthy controls wrote simple fairy tales describing the interaction of the Real Self and Ideal Self. By contrast, people with spinal injuries focused their stories on emotional experiences of their attitude to Self (complicated fairy tales) or finding meaning, accepting oneself and life in all its fullness and variety (complex fairy tale). Counseling people with a spinal injury, one should take into account both gender and age of the injured person and the potential of the fairy tale itself, which becomes a resource in the experiencing of spiritual crisis and in changing attitudes to Self.

Образ будущего у старших подростков: межполовые различия

The article presents the research results, which is directed at identifying of the actual attitude of older adolescents towards the future, taking into account gender differences. It is suggested that in the self-consciousness of older adolescents aspects of self-relation that are significant for the future are not coordinated, there are also gender differences in the organizational substructure of the image of the future. Surveyed 93 schoolchildren, students of the 10th grade of three Kemerovo schools on the basis of the diagnostic program including measurement the parameters of the organizational substructure of the image of the future and determining the representations of adolescents of different gender groups. On the sample of subjects in general, there is a tendency to show low personality activity, inconsistency of individual components of the attitude to yourself and the factors of life's meaningliness. At the same time, the girls oriented towards the future, but prone to internal conflict, the boys are more passive, poorly focused on the future, prone to experience of dissatisfaction in accepting oneself. Based on the results obtained, the prospects for further experimental work on shaping the future in the older adolescence are outlined.

The importance of and satisfaction with sex life among breast cancer survivors in comparison with healthy female controls and women with mental depression or arterial hypertension: results from the Finnish nationwide HeSSup cohort study

IntroductionBreast cancer (BC) and its treatment is associated with several physical and psychosocial changes that may influence sexuality for years after treatment. Women with BC show significantly greater rates of sexual dysfunction than do healthy women. The purpose of the study was to evaluate how a BC diagnosis associates with women’s perceived sexuality and sexual satisfaction.Material and methodsThe data of the ongoing prospective Health and Social Support (HeSSup) survey was linked with national health registries. Respondents with registry data confirmed BC (n = 66), mental depression (n = 612), arterial hypertension (n = 873), and healthy women (n = 9731) formed the study population. The importance of and satisfaction with sex life were measured by a self-report questionnaire modified from the Schover’s and colleagues’ Sexual History Form.ResultsWomen with BC considered sex life less important than did healthy women (p < 0.001). They were significantly less satisfied with their sex life than healthy women (p = 0.01) and women with arterial hypertension (p = 0.04). Living single or educational level did not explain the differences between the groups.ConclusionsBC survivors depreciate their sex life and experience dissatisfaction with it. Sexuality can be a critical issue for the quality of life of women surviving from BC, and hence, the area deserves major attention in BC survivorship care. Health care professionals should regularly include sexual functions in the assessment of BC survivors’ wellbeing.

Body image in and out of the lab: Correspondence between lab-based attentional bias data and body shape dissatisfaction experiences in daily life

Accumulating lab-based studies have identified attentional biases in processing of negative appearance-related information among individuals with elevated trait body shape and weight dissatisfaction (BD). How these biases translate into experiences of BD in daily life remains unclear and, hence, was the focus of the present study. Thirty-eight women aged between 18–40 years completed a baseline survey and modified dot-probe task with both fat and thin appearance-related stimuli in a laboratory setting. Participants also downloaded a smartphone app that prompted them 10 times per day for 7 days to rate current body dissatisfaction. Results revealed that heightened BD in daily life tended to be transitory, and followed by a substantially lower rating of BD by the next survey (∼1−2 h later). For individuals with elevated trait BD and facilitated attention towards thin body images, this reduction in state BD was more gradual. Surprisingly, delayed disengagement towards thin body images was associated with greater reduction in state BD. Consistent with the hypothesis, moderating effects were not observed when initial state BD level was low. Susceptibility for immediate, short-term attentional biases towards appearance-related information may be a vulnerability factor for the prolonged persistence of negative body image experiences in daily life.

Analisis Perilaku Komplain Konsumen Online Shopping

Online business has a strong role to meet consumer need but this business still has limitation so cause increasing of complaint behavior. This study aims to analyze the influence of the quality of online product and service on consumer complaint behavior and its relation with consumer’s personality. The study used cross sectional desaign with online survey. Respondents were 161 college student of 17-22 years old and chosen by purposive sampling based on the criteria of having experienced dissatisfaction in online shopping in the past year. Data were analyzed descriptively and SEM (Structural Equation Modelling) with Smart-PLS software. The result show that consumer dissatisfaction is caused by product defect, delivery time, and product deliver failed. Fashion and cosmetic categories have the highest level of dissatisfaction. Online shopping consumers have various ways to respond to dissatisfaction including passive (34.0%), (voicer 40.0%), iratest (25.0%), and activists (1.0%). Consumer complaint behavior is positively and significantly influenced by perceived quality (product and service) and personality. It means that the higher level of defect in product and service perceived by customers, the higher level of complains that consumers will make. Furthermore, consumer personality characteristics of extraversion and openness to experience are more likely to complaint if there is an error in product or service.

Shaping the castle according to the rocks in the path? Perceived discrimination, social differences, and subjective wellbeing as determinants of firm type among immigrant entrepreneurs

This paper argues that transnational entrepreneurs are characterized in terms of their differing perceptions of the host society in comparison to conventional immigrant entrepreneurs. We focus on three aspects of individuals’ perception of informal institutions which include (1) individuals’ perception of discrimination based on first-person and third-person experience, (2) individuals’ perception of social differences, and (3) subjective wellbeing. We find that among other immigrant entrepreneurs, transnational entrepreneurs are more likely to perceive social differences within the host society, to have been discriminated against, and experience dissatisfaction regarding opportunities and income.

Do women with greater trait body dissatisfaction experience body dissatisfaction states differently? An experience sampling study

The present study evaluated the relation of key features of state body dissatisfaction experiences – inertia, instability from moment-to-moment, and average level across time-points – to trait body dissatisfaction and/or eating disorder risk. Participants included 161 women who completed measures of trait body dissatisfaction and disordered eating pathology, and then completed reported state body dissatisfaction and contextual influences (binge eating, dietary restraint, exercise, and appearance comparison behaviors) 6 times daily for 7 days. Results indicated that individuals with elevated trait body dissatisfaction were reliably different from those with healthier body image in terms of average state body dissatisfaction ratings, but not for inertia or instability. State mean and trait body dissatisfaction uniquely predicted eating pathology, although their predictive accuracy for clinical caseness was comparable. Cost vs. benefit of using state body image data for understanding trait body image and eating pathology is discussed.