Excellence In Business Research Articles

A New Conceptual Model for Excellence in Business Towards Sustainable Development

Purpose: The purpose of this paper is to understand whether or not the European Foundation for Quality Management (EFQM) Model and the Shingo Model promote and are embedded into the three pillars of sustainability, as well as to propose a conceptual model for excellence in business towards sustainability. Methodology/Approach: Following the PRISMA methodology, 102 articles were included in the review. A bibliometric co-citation network was created based on those publications to understand the link between the topics, using the VOSViewer software. This paper presents a literature review on the topics of the EFQM and Shingo Model, Corporate sustainability (CS), and the relationship between the excellence models and CS. Findings: Findings from the literature review indicate that effectively the new version of the EFQM Model and the Shingo Model guide organisations towards achieving sustainable economic, social, and environmental results. Research Limitation/Implication: There are still a restricted number of articles on the Shingo Model and on the relationship between the Shingo Model and CS, as well as, on the latest version of the EFQM Model and therefore on the relationship between this model version and CS, which presents a limitation to this paper. Originality/Value of paper: This paper contributes to filling the literature gap regarding the lack of studies evolving the EFQM 2020 model version and the Shingo Model, as well as its relationship with CS.

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A quantitative analysis of low carbon performance in industrial sectors of developing world

The world is moving towards carbon restricted scenario where excellence and growth in business is contingent upon good governance and excellent low carbon emission related policies, strategies, and long-term values to stay ahead in competition. Existing research insists that multiple external pressures push organizations to navigate towards sustainable internal practices leading to low carbon performance. Rooted in the theoretical concepts of institutional and contingency theory, this study explores the impact of uncertainties of external business environment on complexities of business internal environment. Hypothesis developed is tested by taking data from 134 manufacturing organizations based on their size and sector, and sustainability practices. The data is analyzed using correlation and multiple linear regression analysis (MLR). Chi-square, Cramer’s V and MLR is used for regression analysis and correlation whereas ANN is applied for validating the robustness of the MLR model. Comparison of results of MLR and ANN provide similar outcomes. Results rule out the impact of size of organizations on carbon performance. ‘Environmental regulations activities’ and ‘political and legal regulations’ along with efficient implementation of Corporate Social Responsibility (CSR)/Sustainability activities backed by top management are the main contributors of low carbon performance. The study identified the ‘interest of foreign investors’ in the region as one of areas requiring further exploration for improved carbon performance. Mode of technology came as major roadblock for low carbon performance and requires top management to ponder over for improved results. Also, found wanting for improvement are-modes of transport, employee motivation and external stakeholders.

Modeling the relationship between organizational performance and green supply chain practices using canonical correlation analysis

The world is moving towards a environmental restricted scenario where excellence and growth in business is contingent upon good governance and excellent green sustainability related policies, strategies and long-term values to stay ahead in competition. Green supply chain management (GSCM) practices play an essential role in shaping the way of offering environmental sustainable products and services to customers. Existing research insists that multiple pressure push organizations to navigate towards ‘eco design’, ‘green purchasing’ and ‘cooperation with customers’ leading to green supply chain management. But how these factors exactly impact the organisational performance based on green supply chain management is being explored in this research. Hypothesis developed is tested by using multivariate canonical correlation analysis to model the regression relationship of 54 manufacturing organizations. Green purchasing and eco-design are the main contributors of GSCM’s organisational performance. Cooperation with customer as major roadblock for organisational’s performance and requires management, to ponder over for improved results. The findings coincide with published research articles that were conducted in developing countries, such as Brazil and Jordan, to ensure environmental sustainability with the integration of GSCM practices.

The components and vectors of excellence

This work aims at identifying the components of excellence (market, products / service, development) through a new contextual approach. An interdisciplinary scientific instrumentation is utilized, by placing, into the space of the vector theory in physics, the economical sizes that, by summing, can provide a real quantification (concrete, precise) of the excellence in business. The work proposes a new quantification modality of the excellence level through the method of vectorial composition, taken over from physics (mechanics). After the components of excellence (market, product / service, development) have been established and represented as vectors, the calculation of the resulting vector (excellence) can be done, through the classical vectorial composition, into a system of axes, determined by the excellence components.

From Sustainability-as-usual to Sustainability Excellence in Local Bioenergy Business

From Sustainability-as-usual to Sustainability Excellence in Local Bioenergy Business

Assessing Multinational Global Cyber Business Risk Of Cyberattacks – Minimizing The Risk Of Loss Due To Wrongful Jurisdiction

In Cyberspace, more and more, corporations with global holdings are seeking excellence in business around the world mostly by Internet. In order to do business, several legal and economic developments must be explored to assess the risks and practicalities involving the new legal issues created by cyberspace. Compliance officers, because of their responsibilities to develop cybersecurity plans, need to understand the personal jurisdictional effects test and the subject matter test to assess risk of loss. Jurisdiction as to what court or what administrative agency has authority to decide a particular case is critical to the success of a recovering party filing a lawsuit seeking damages for a cyberattack. The jurisdictional nuances analyzed in this paper offer a gradual development of the leading court and administrative cases for guidance on the issues. This paper is worth your time because: 1) it examines the inconsistent and obscure legal standards for jurisdiction in cyber space including cyberattacks, 2) it shows the places and methods used by both the Federal Trade Commission and the Courts having jurisdiction over cyberattack litigation, 3) it gives the recommendations for U.S. and international corporations on the subject of cyber jurisdiction. All of this is supported by current case law and journal articles involving cybersecurity to help minimize the mistakes that I have observed in the practice saving time and money. This is a new technology area of inquiry facing many corporate legal departments, and IT managers today. So, this paper involves the legal/business research necessary to give guidance regarding the jurisdictional boundaries of cyberattack litigation and ways to substantially reduce the risk of loss.

English

The paper deals with the CRM performance measurement in the banking sectors of Serbia, Greece and India, using the integrated BSC and the customized ANP-BOCR approach. The BSC is used to develop and identify key financial and non-financial indicators attempting to holistically consider all related aspects on successful application of customer relationship management in banking. The customized ANP-BOCR model aims to prioritize the corresponding indicators to obtain more realistic performance results through the controlled hierarchy in the BOCR model. This study extends and deepens the performance measurement methodology based on the ANP-BOCR model and introduces a novel approach that is based on measuring scale customization, aiming at overcoming the major disadvantage of the original ANP-BOCR method which refers to the pair-comparison process. Thus, it provides a simple, efficient and effective way of data collection in geographically distant territories. The research findings depict poorly developed aspects of CRM in banking, that is, those indicators that may require further improvement to achieve outstanding organizational performances. Finally, the study shows that the applied methodological approach can be useful for benchmarking purposes in geographically distant territories, which further implies facilitating of strategies development towards achieving excellence in business. This paper can contribute to strategic management, financial management, innovation management, IT management and business decision-making in service organizations.JEL Classification: G21, L25, M20, C44, C83

The Role of Corporate Governance and Corporate Social Responsibility Practices in Organizational Excellence: The Case of Grameen Bank

The aim of this paper is to investigate the concepts of Corporate Governance (CG) and Corporate Social Responsibility (CSR) and to examine how they contribute to excellence in business. In the last decade, a significant number of business organizations, including banks have suffered serious financial crisis and even gone bankrupt. CG and CSR here have become two useful tools in the recent years for the organizations to avoid such crisis. Grameen Bank (GB), a Bangladeshi bank operating in the micro-financial sector has been taken under the investigation through case study to meet the objective of the paper. The bank has experienced a tremendous success and growth over the years even amidst the turbulent financial crisis. The paper intervened to relate the role played by the CG and CSR programs behind these unusual phenomena from a critical point of view.

The National Practice Benchmark for Oncology: 2015 Report for 2014 Data.

The National Practice Benchmark (NPB) is a unique tool used to measure oncology practices against others across the country in a meaningful way despite variations in practice demographics, size, and setting. In today's challenging economic environment, each practice positions service offerings and competitive advantages to attract patients. Although the data in the NPB report are primarily reported by community oncology practices, the business structure and arrangements with regional health care systems are also reflected in the benchmark report. The ability to produce detailed metrics is an accomplishment of excellence in business and clinical management. With these metrics, a practice should be able to measure and analyze its current business practices and make appropriate changes, if necessary. In this report, we build on the foundation initially established by Oncology Metrics (acquired by Flatiron Health in 2014) over years of data collection and refine definitions to deliver the NPB, which is uniquely meaningful in the oncology market.

Measuring strategic performance in construction companies: a proposed integrated model

Purpose– This paper aims to examine and compare a performance measurement system and performance frameworks commonly used within the construction industry. The paper explores the strengths and weaknesses of balanced scorecard (BSC) and business excellence model (BEM) to propose an integrated model for measuring strategic performance of construction organisations as a single model. The purpose is to help organisations achieve performance excellence, financial integrity and continuous improvement in business results to sustain competitive advantage.Design/methodology/approach– This paper examines and compares performance measurement system and performance frameworks commonly used within the construction industry. The paper explores the strengths and weaknesses of BSC and BEM to propose an integrated model for measuring strategic performance of construction organisations as a single model. The purpose is to help organisations achieve performance excellence, financial integrity and continuous improvement in business results to sustain competitive advantage.Findings– The study reveals that the most popular performance measurement framework in construction includes: BSC; Key Performance Indicators and European Foundation for Quality Management. However, literature also reveals that Malcolm Baldrige National Quality Award is being used to measure performance in the construction. The study findings indicated that BSC and BEM could be combined to provide an integrated model that will encompass every facet of construction performance measures.Research limitations/implications– The paper integrates the BSC and BEM performance measurement models, to provide construction organisations the opportunities of benefitting from the two models as a single tool without having to use more than one model or miss out any important aspect of performance measures. The model will assist organisations perform regular health checks of all business process and at the same time help align organisational activities with strategic primacy.Practical implications– The paper offers an integrated construction excellence model as a useful tool for measuring both financial and non-financial performance aspects of construction organisations. This will provide managers, owners and other stakeholders the chance of measuring processes and pre-eminent strategic initiatives using a single model.Originality/value– The conceptual paper presents an integration of processes and perspectives for measuring performance as a new and useful tool in the context of the South African construction industry. The paper suggests that research efforts should be directed on how to implement the strategic performance model efficiently within a specific construction environment.

Performance Excellence in Business: Perspectives of Industrial and Systems Engineering Using Fuzzy ServQual and Structural Equation Modeling (SEM)

First, as background of this paper, PT. Angkasa Pura II as part of Soekarno Hatta International Airport (SHIA) management in Indonesia, has been preparing for Asean Economic Community (AEC) 2015. The objective of this paper is to assess airport performance through evidences that Industrial and System Engineering (SYS Eng) influences mentioned Performance (PER Frm). Second, the method utilizes Structural Equation Modeling (SEM) through interviews, questionnaires, and statistical method as its exposition about SYS Eng that influences Performance. Third, the Result in SEM, represents Validity Test of Indicator, Reliability Test, and Level of Suitability Model. Fourth, as Conclusion, SYS Eng influences Performance of 0.81 Level. That influence level is acceptable level and proven by results of SEM Model by its Variables of SE and Performa; Constructs and Questionnaires. Those results are beneficial for SHIA and larger audience as benchmark and future research. Thus, this paper achieves its objectives to assess airport performance.

Criteria for Excellence in Business

Abstract In this paper we address business excellence, the significant elements of this term, and the criteria by which companies are analysed to obtain the status of “Excellence in Business”. Concerns for approaching the business excellence in both academic and practical manner began to be developed in the 60s. Business excellence for a company were presented and analysed in close connection with: decisions and strategic management, customer care, quality, ethics in management and organizational culture, social responsibility and environmental actions. In theoretical and practical terms, business excellence is treated in several ways, and to achieve this level it requires a plurality of values achieved and maintained on long term. Business excellence does not mean a maximum profit or lower priced products, excellence in business is a complex approach from an economically, technically and socially point of view. Thus, in this paper will be presented the most important contributions in defining and studying business excellence by a number of experts and organizations in the field, such as Thomas Peters and Robert Waterman, Robert Heller, Jim Collins, European Foundation for Quality Management (EFQM), The Malcolm Baldrige National Quality Award (MBNQA).

Applying the model of excellence in dental healthcare

Models of excellence are considered a practical tool in the field of management that should help a variety of organizations, including dental, to carry out the measurement of the quality of provided services, and so define their position in relation to excellence. The quality of healthcare implies the degree within which the system of healthcare and health services increases the likelihood of positive treatment outcome. The aim of the present study was to define a model of excellence in the field of dental healthcare (DHC) in the Republic of Serbia and suggest the model of DHC whose services will have the characteristics of outstanding service in the dental practice. In this study a specially designed questionnaire was used for the assessment of the maturity level of applied management regarding quality in healthcare organizations of the Republic of Serbia. The questionnaire consists of 13 units and a total of 240 questions. RESULTS The results of the study were discussed involving four areas: (1) defining the main criteria and sub-criteria, (2) the elements of excellence of DHC in the Republic of Serbia, (3) the quality of DHC in the Republic of Serbia, and (4) defining the framework of the model of excellence for the DHC in the Republic of Serbia. The main criteria which defined the framework and implementation model of excellence in the field of DHC in Serbia were: leadership, management, human resources, policy and strategy, other resources, processes, patients' satisfaction, employee's satisfaction, impact on society and business results. The model had two main parts: the possibilities for the first five criteria and options for the other four criteria. Excellence in DHC business as well as the excellence of provided dental services are increasingly becoming the norm and good practice, and progressively less the exception.

Core Competencies: Concept and Relevance

The concept of 'Core Competencies' was first proposed by Prof. Gary Hamel and Prof. C.K. Prahalad in 1990 to deliver sustainable competitive advantage. This paper reports a part of the research conducted on a sample of selected listed Indian companies on "Factors Determining Excellence In Business - A Study of Selected Listed Companies In India". However, a few companies in the sample - that represented the top performing companies - indicated that they had identified their core competencies. The concept of core competency may well become a trap of false security unless it is understood in the right context. The core competencies have to be viewed in context of future competition and have to be well integrated with product-market strategy. The paper examines the various aspects of core competencies by critically examining various issues related to assessing, developing, and utilizing such competencies for achieving business excellence. The paper explains the issues with several examples of Indian and foreign companies that makes the reader grasp the concept easily. The present paper concludes that the right bundle of core competencies do act as a crucial factor for business excellence.

Core Competencies: Concept and Relevance

The concept of 'Core Competencies' was first proposed by Prof. Gary Hamel and Prof. C.K. Prahalad in 1990 to deliver sustainable competitive advantage. This paper reports a part of the research conducted on a sample of selected listed Indian companies on "Factors Determining Excellence In Business - A Study of Selected Listed Companies In India". However, a few companies in the sample - that represented the top performing companies - indicated that they had identified their core competencies. The concept of core competency may well become a trap of false security unless it is understood in the right context. The core competencies have to be viewed in context of future competition and have to be well integrated with product-market strategy. The paper examines the various aspects of core competencies by critically examining various issues related to assessing, developing, and utilizing such competencies for achieving business excellence. The paper explains the issues with several examples of Indian and foreign companies that makes the reader grasp the concept easily. The present paper concludes that the right bundle of core competencies do act as a crucial factor for business excellence.

Compound Supply Chain Efficiency Model Application in the Gabonese Supply Chain

In an effort for global excellence in international business, Gabon supply chains must achieve a competitive advantage by ensuring that they are as effective as possible. This paper develops the compound supply chain efficiency model using variables expressly identified as problem areas encountered by Gabonese supply chains. The compound supply chain efficiency model evaluates the supply chain global efficiency based on the efficiency of reliability, velocity, and cost. It identifies barriers along the supply chain and determines key focus areas for corporations if they want to ameliorate their global efficiency and become more competitive. The compound supply chain efficiency model can either be used to compare various supply chains or it can be used to compare the same supply chain over time to determine if any improvements have been made. The composite supply chain efficiency model can also identify areas of deficiencies along the supply chain. The composite supply chain efficiency model is an efficient and inexpensive model that can be applied to determine if Gabonese supply chains are operating efficiently or not. The results obtained from the compound supply chain efficiency model can help companies and entire supply chains identify areas to focus on to ameliorate their efficiency levels and in so doing make them competitive.

Introduction

The Winter 2012 issue of the Transportation Journal contains articles on a variety of topics. The first article, “The Challenge of Globalization for the Logistics Industry: Evidence from Indonesia,” by Tongzon, focuses on liberalization of the logistics services industry as part of trade liberalization overall. Tongzon uses Indonesia as a case study country to discuss facilitators and barriers that might be of use to other emerging nations at similar stages of trade liberalization. In their article, “Business Case Analysis and the Confounds of Innovation Driven by Performance-Based Post-Production Support Strategies,” Randall, Brady, and Nowicki discuss performance-based-logistics (PBL) post-production strategies. They analyze return-on-investment governance structures in comparison with return-on-sales business models and provide a theoretical framework for rationalizing PBL and traditional strategies within the same business case analysis. The third article is the final article that was selected from paper submissions to the 2009 International Forum on Shipping, Ports, and Airports. In this article, Liang, Li, Sun, Sun, and Gao use quantitative analysis to investigate the impacts of risk aversion on the manufacturer's advertising decision and the retailer's ordering decision.We also are publishing three industry notes in this issue. In the first note, Toh, DeKay, and Raven, using survey methodology, examine how travelers search for and then buy airline seats, determine which distribution channel dominates, calculate what percentages of online searches convert to actual bookings on the same website, and report why people switch. The second note was selected as a refereed manuscript from the International Conference on Greater China Supply Chain and Logistics (GCSCL) 2010. GCSCL is dedicated to encouraging international academic exchanges, and cooperation on the development of supply chain and logistics management in the Greater China region. Cui, Su, and Hertz present the results of three case study analyses to assist in exploring logistics innovation at third-party logistics (3PL) companies in Taiwan, Hong Kong, and Mainland China. In the third note, Kumar and Harrison discuss supply chain disruption in the context of a firm's financial performance, in particular, the firm's Economic Value Added (EVA). Our Winter issue concludes with a book review of the International Handbook of Maritime Business edited by Kevin Cullinane and reviewed by Richard Young.I would like to announce some changes in our editorial review board composition. Dr. Theodore Stank, Bruce Chair of Excellence in Business and Supply Chain Management at the University of Tennessee, is stepping down due to increased administrative and other responsibilities. I extend my sincere appreciation to Ted for his service to the Transportation Journal and his always timely and constructive manuscript reviews. Our book review editor, Dr. Peter Lynagh, Professor of Marketing in the Merrick School of Business at the University of Baltimore, passed away in October after a brief illness. A tribute to Pete follows this introduction. Dr. Richard Young, Professor of Supply Chain Management at the Penn State Capital College, has agreed to serve as book review editor. I am pleased to announce that Dr. Yemisi A. Bolumole has agreed to serve on the editorial board. Dr. Bolumole is an assistant professor of supply chain management at the Michigan State University.We'll continue to be making changes in the Transportation Journal during 2012. We will be implementing Editorial Manager, our automated manuscript submission system. The new system should expedite the manuscript review process and will allow authors to track their manuscript submissions. The manuscript submission website is www.editorialmanager.com/TransJour. In addition to refereed articles, we also welcome book reviews or book review proposals. Our book review editor, Richard Young, is also seeking book reviewers for books he has in queue.We will also be introducing an annual best paper award for papers published in the Transportation Journal. More details will follow in subsequent issues.

Leadership Strategies to Achieve Business Excellence-A Study of Selected Companies in India

This paper is based on part of investigations carried out on ‘Factors determining excellence in business in selected listed Indian companies’. Business excellence is expressed in terms of the best practices followed by the organisations and also the quality of business performance outcomes. Leadership strategies and practices are one of the most important determinants of business excellence. A total of 30 important leadership strategies and actions followed by the successful organisations globally were identified. The responses were obtained from a sample of 75 top-performing Indian companies listed in stock markets. The sample frame was NSE500 companies. In all, 29 key business performance indicators (PIs) were also designed in eight areas of results. The responses were obtained from the companies on five-point Likert scale. The data were processed on SPSS and AMOS software packages to investigate the effect of the leadership inputs on the firm's performance. Factor analysis, correlation tests and median split t-test were conducted. It has been found that business excellence practices in leadership and strategies have strong influence on several business PIs. In path analysis, it was found that leadership practices influenced results directly or indirectly, through other business practices like operations structure and resources, operations strategies, etc. The processes and strategies identified can be very useful easy-to-use self-evaluation and monitoring tool for any commercial organisation to improve performance and competitiveness.

A Comparative Study of Knowledge Management Assessment in Business Excellence Awarded and Non-awarded Organizations in India

The changing business scenario worldwide has transformed the way organizations compete and survive in the global marketplace. Globalization has forced economies to re-look at their organizational structures, core competencies, leadership, culture and strategy formulation and implementation. Indian organizations too have undergone transformations to become world class using knowledge as their core competency. An attempt has been made to understand how the various dimensions of Knowledge Management Assessment Tool (KMAT) distinguish between those organizations which have been awarded for business excellence awards and those which have not been awarded or trying to work for this award. A sample of 57 top and middle level executives of 16 private and public sector organizations from India participated in the study.1 The results show that organizations awarded for business excellence fare better on all dimensions of knowledge management as compared to non-awarded ones. Further, t-test is used to identify the statistical differences between the mean scores of the items that constitute each dimension of KMAT. The t-test results reveal that Knowledge Management Process, Culture and Measurement aspects of Knowledge Management are better structured in award-winning organizations. The article also emphasizes on the improvement areas in developing best practices of Knowledge Management for enhancing performance and excellence in business. Since Knowledge Management is a key element for achieving business excellence, the findings of the study can serve as input to organizations for developing knowledge intensive processes to facilitate business excellence.