European Foundation For Quality Management Model Research Articles

Exploring the Relationships between the Enablers and Results Criteria of the EFQM Model 2013 in the Context of the Greek Public Administrative Services

This study presents a first attempt to apply and validate the European Foundation for Quality Management (EFQM) Model 2013 as a framework in the context of public administrative services in Greece, and to explore the relationships between the model’s enablers and results criteria. The methodological approach adopted was quantitative research with a structured questionnaire, while partial least squares structural equation modeling (PLS-SEM) was applied to validate the model and test the cause–effect relationships between the enablers and results on a national sample of 155 managers. The results confirmed the reliability and validity of the EFQM Model 2013 in the context of this study and revealed significant relationships between the model’s enablers and results. In addition, the empirical findings of this study may improve our understanding of the underlying relationships between the EFQM model criteria, but should not be generalized, as this study only concerned Greek public administrative services. Finally, this study may provide valuable insights to managers and governing bodies responsible for policy-making about the significance and magnitude of the relationships between the enablers and results criteria so that they can develop strategies to improve the operational and strategic performance of the Greek public administrative services.

An Artificial Intelligence (AI) Framework to Predict Operational Excellence: UAE Case Study

Implementing the European Foundation for Quality Management (EFQM) business excellence model in organizations is time- and cost-consuming. The integration of artificial intelligence (AI) into the EFQM business excellence model is a promising approach to improve the efficiency and effectiveness of excellence in organizations. This research paper’s integrated framework follows the ISO/IEC 23053 standard in addressing some of the concerns related to time and cost associated with the EFQM model, achieving higher EFQM scores, and hence operational excellence. A case study involving a UAE government organization serves as a sample to train the AI framework. Historical EFQM results from different years are used as training data. The AI framework utilizes the unsupervised machine learning technique known as k-means clustering. This technique follows the ISO/IEC 23053 standard to predict EFQM output total scores based on criteria and sub-criteria inputs. This research paper’s main output is a novel AI framework that can predict EFQM scores for organizations at an early stage. If the predicted EFQM score is not high enough, then the AI framework provides feedback to decision makers regarding the criteria that need reconsideration. Continuous use of this integrated framework helps organizations attain operational excellence. This framework is considered valuable for decision makers as it provides early predictions of EFQM total scores and identifies areas that require improvement before officially applying for the EFQM excellence award, hence saving time and cost. This approach can be considered as an innovative contribution and enhancement to knowledge body and organizational practices.

Prototype Design of Business Performance Assessment of Tenants Independent Entrepreneurship Program Using the EFQM Model

Additionally, the Independent Entrepreneur Program (WMK) at Shipbuilding Institute of Polytechnic Surabaya (PPNS) organizers have not yet had a well-integrated information system to effectively and efficiently gather information for business performance assessments of the tenants. This research aims to develop a prototype of the Information System for Business Performance Assessment of WMK PBLT PPNS tenants using the European Foundation for Quality Management (EFQM) model. The result of this research is a prototype of the Information System for Business Performance Assessment of WMK PBLT PPNS tenants. Based on the EFQM assessment, the average total business performance assessment score obtained is 897, with the highest category being “Orientation on Integrated Quality Management” with a ratification score >800-1000. That indicates that the businesses run by the tenants have achieved optimal performance results. With this prototype, it is hoped to assist in the process of assessing tenant business performance more effectively and efficiently.

New Conceptual Model for Excellence in Business Towards Sustainable Development

Purpose: The purpose of this paper is to understand whether or not the European Foundation for Quality Management (EFQM) Model and the Shingo Model promote and are embedded into the three pillars of sustainability, as well as to propose a conceptual model for excellence in business towards sustainability. Methodology/Approach: Following the PRISMA methodology, 102 articles were included in the review. A bibliometric co-citation network was created based on those publications to understand the link between the topics, using the VOSViewer software. This paper presents a literature review on the topics of the EFQM and Shingo Model, Corporate sustainability (CS), and the relationship between the excellence models and CS. Findings: Findings from the literature review indicate that effectively the new version of the EFQM Model and the Shingo Model guide organisations towards achieving sustainable economic, social, and environmental results. Research Limitation/Implication: There are still a restricted number of articles on the Shingo Model and on the relationship between the Shingo Model and CS, as well as, on the latest version of the EFQM Model and therefore on the relationship between this model version and CS, which presents a limitation to this paper. Originality/Value of paper: This paper contributes to filling the literature gap regarding the lack of studies evolving the EFQM 2020 model version and the Shingo Model, as well as its relationship with CS.

The EFQM excellence model, the knowledge management process and the corresponding results: an explanatory and predictive study

This study aims to analyse the relationships among the EFQM model, the knowledge management (KM) process and the corresponding results. It also seeks to analyse the predictive power of the phases of the KM process with regard to organisational results. The sample under study is composed of 113 Spanish organisations that feature some kind of Excellence Recognition System granted by the European Foundation for Quality Management (EFQM). This paper uses partial least squares (PLS) path modelling to test and validate the research model and the proposed hypotheses. In addition, thorough analyses are conducted to assess the model’s predictive performance. The results show that organisations that use the management framework proposed by the EFQM model implement the phases of the KM process efficiently. Moreover, the synergies resulting from the simultaneous implementation of the EFQM model and the KM process contribute to improving the corresponding results. Also, the predictive power of the phases of the KM process is confirmed in terms of their ability to anticipate the results that the organisation will be able to achieve with respect to customers, people, society and key business factors. Finally, this study provides empirical evidence of the direct and indirect relationships among the EFQM model, the KM process and the corresponding results. In addition, the paper identifies out-of-sample prediction as an integral element of the evaluation of the model using PLS-SEM and as a way to evaluate its practical relevance, since it allows us to predict results.

The link between transformational leadership and the EFQM model elements

PurposeThis work examines the relationship between transformational leadership and enablers and results of the European Foundation for Quality Management (EFQM) model 2013 and the relationship between the EFQM model elements (enablers and results).Design/methodology/approachThe work employs partial least squares (PLS) and empirical data from 102 hotels.FindingsTransformational leadership is key to facilitate the enablers of the EFQM model (strategy, people, partnership and processes) and improve customer, employee and social results and organizational performance.Originality/valueThe present work expands previous studies that focus on analyzing the link between enablers and results of EFQM by showing that transformational leadership is an appropriate leadership style to foster the EFQM model elements. It empirically supports the view that transformational leadership is a facilitator that can foster the EFQM enablers and improve results in hotels. Thus, it also sheds light on the controversial link between transformational leadership and various performance measures (customer, employee and social results and organizational performance).

THE USE OF THE EXCELLENCE EFQM MODEL IN THE HEALTHCARE SECTOR

As the healthcare sector is under growing pressure to enhance patient outcomes and reduce costs, quality management systems are becoming increasingly essential to ensure high-quality care and efficient operations. The EFQM (European Foundation for Quality Management) model serves as a framework for assessing an organization's quality management system. This paper provides an overview of the implementation of EFQM in the healthcare sector based on the literature analysis. Findings revealed that the EFQM model is unsuitable for the hospital sector and needs to be customized before it can be used for practical application. In addition, the EFQM model can also be integrated into local, national, or international country-specific models. However, regarding the model's application sector, the EFQM model can be applied to any specialty (emergencies, medical services, primary care services, intensive care services, and so on). To the best of our knowledge, the proposed study is the first that sheds light on the importance of the integration and customization of the EFQM model when it is used in the healthcare sector by various case studies in the literature.

EFQM and business model relation effect on performance of manufacturing enterprises

In the changing business environment conditions, one of the primary management tasks is competitiveness enhancement. This goal can be achieved, among other things, by improving performance, which has the greatest impact on business success. This research paper aims to indicate that the alignment between the European Foundation for Quality Management (EFQM) model and the business model leads to an increase in enterprise performance. By applying the Fuzzy Simple Additive Weighting (FSAW) method and fuzzy algebra rules, the aggregated value of quality was calculated. Determining the value of the considered performance is set as a fuzzy decision-making problem. Aggregated performance value is given by fuzzy geometric mean with combined fuzzy algebra rules. By applying correlation analysis, the significance of the influence of business models and quality models on the value of performance was determined. The proposed model was tested on a sample of 20 SMEs that operate in the Republic of Serbia.

The application of fuzzy Logic in improving the Performance of the European Foundation for Quality Management(EFQM)

In today's tumultuous and competitive business environment, executives are more motivated than ever to demonstrate their teams' mettle by stellar results. The European Foundation for Quality Management (EFQM) has developed and verified the Excellence Model (EFQM) as the gold standard for measuring an organization's pursuit of excellence. An updated integrated strategy that incorporates fuzzy logic into the EFQM model is a powerful tool for boosting an organization's overall performance. This research utilizes the EFQM paradigm to suggest a novel and all-encompassing strategy for enhancing corporate performance. We looked at the specific situation of the Iraqi Oil Tanker Company to determine how doable the strategy actually is. With the use of the EFQM framework developed by the European Foundation for Quality Management, we have shown how useful this tool is for pinpointing both strengths and places for development. The RADAR Logical Method and Fuzzy-Based Strategy were utilized in this case study (EFQM). Matlab was used to apply the suggested technique for assessing the performance of the Iraqi Oil Tankers Company during a three-year period.

Improving the model of the European Foundation for Quality Management by applying the radar and fuzzy logic approaches

In the present day's fast-paced and competitive business world, managers attempt to distinguish their firms from the competition. The most common strategy for accomplishing this objective is consistently increasing performance standards. The European Foundation for Quality Management (EFQM) Excellence Model is the most reliable and relevant tool for monitoring a company's progress towards organizational excellence. The European Foundation for Quality Management established this notion. This study employs the EFQM model to provide a novel, unified strategy for boosting the firm's overall performance. The Iraqi Oil Tanker Company conducted a case study to demonstrate the applicability of the proposed technique. This significance was proved by identifying strengths and development opportunities using a European Foundation for Quality Management technique. In the case study, the RADAR method and the proposed fuzzy logic technique were applied ( EFQM). Matlab software was utilized to execute the proposed design

Sustainability and Quality Management: has EFQM fostered a Sustainability Orientation that delivers to stakeholders?

PurposeAs a Quality Management (QM) framework, the European Foundation for Quality Management (EFQM) Excellence Model has stakeholder management at its core. In EFQM (2012), based on which assessments were made until 2021, “creating a sustainable future” was a fundamental principle, but how it translated to a Sustainability Orientation and delivered to stakeholders remains questionable. This study aims to investigates the Sustainability Orientation within EFQM (2012) and its associations with Results for stakeholders.Design/methodology/approachLongitudinal assessments of recognized-for-excellence organizations by a partner of EFQM are considered. Using factor analysis, scores on the sub-criteria that defined “creating a sustainable future” are investigated, and a Sustainability Orientation is inferred. Panel regressions and structural equation modeling assess the correlations between Sustainability Orientation and Results. A qualitative analysis follows, where sustainability reports from role-models within this population are text mined to examine whether and how they reflected the guidance in EFQM (2012) concerning “creating a sustainable future”.FindingsDirect and indirect positive associations between the Sustainability Orientation implied by EFQM (2012) and stakeholder-performance are confirmed. Yet, inferences from text mining of reported priorities of role-models of excellence illustrate that EFQM (2012) might have driven different strategies towards sustainability.Originality/valueDespite conceptualizations that the EFQM model embeds a Sustainability Orientation, to the best of the researchers’ knowledge, its existence and likely impact remain to be examined. By combining longitudinal statistical analysis, structural equation models and text mining, consistent insights on the link between Sustainability Orientation and organizational performance are obtained.

Forecasting the Future Excellence: 30 Years of Evaluating Service Organizations in Slovakia

The aim of this paper is to model and interpret the results obtained from the assessment of the Level of Excellence of Slovak service organizations using the criteria of the European Foundation for Quality Management (EFQM) excellence model. The Gompertz logistic function is effectively employed to fit the incremental improvement and predict the values of future Levels of Excellence. The EFQM model is usually used to improve organizational development and performance. The study focuses on the problem of the slow growth or even stagnation of Slovak service organizations towards Excellence. The questionnaire method was used to assess the Level of Excellence of the selected organizations, and the approach of measuring efficiency as a ratio of results and enablers was used to evaluate the organization’s ability to transform inputs into outputs. Data were collected from 30 service organizations over a period of 20 years. The first finding of the study is the demonstration of the applicability of the Gompertz function to model the evolution of the Level of Excellence. The accuracy of the model is very high, and this predisposes this function to be used to forecast the scores of organizations over time. Examining efficiency yielded a second finding, that organizations were failing to capitalize on the effort put into translating it into results. After the first few years of growth, efficiency stagnates and then even declines. This suggests that the application of the original EFQM excellence model has reached the end of its ability to improve the effectiveness of organizations as a whole. Individual firms may have been growing or declining, but the average service score across the country had no longer the capacity to improve anymore.

Application of the EFQM Model in the Education Institution for Driving Improvement of Processes towards Sustainability

Effective process management is a basic prerequisite for increasing the quality and performance of educational organizations. The aim of the paper is to point out the potential for the application of the European Foundation for Quality Management (EFQM) Model 2020 to improve and perfect the processes in a Slovakian vocational school towards sustainability. We used the latest version of the EFQM Model and applied the questionnaire method to conduct a self-assessment. A study of the documentation was also carried out to get more insight into the processes of the school. The application of the EFQM Model 2020 pointed out weaknesses in areas such as those titled Organizational Culture, Driving Performance & Transformation, and Stakeholder Perceptions—namely, the perceptions of employees and partners. Improvements were primarily recommended in the fields of culture management to support changes, motivational processes to support creativity and innovation, human resource planning processes, employee training and development, performance indicators and performance management, and employees’ and partners’ perception measurement to enhance sustainable value for the students and key stakeholders. The paper contributes to the body of knowledge in the field of quality and performance management of Vocational Education and Training (VET) providers.

Marketing Logistics in Reaching Organizational Excellence: Mediating Role of the European Foundation for Quality Management Excellence Model

This study is novel because it gathered between constructs of marketing logistics and reaching organizational excellence according to variables of the EFQM model. This hybrid gathering between constructs was not presented before – as far as the researcher knows – and it may help marketers and marketing managers in supporting marketing department efforts through the aid of excellence models, which may have the ability to increase the success factors of the marketing department. The current study aimed at examining the influence of marketing logistics dimensions (such as customer profiling, goods distribution, transportation, packaging & information, customer service, and reverse logistics) on organizational efforts in order to reach organizational excellence through the mediating influence of the European Foundation for Quality Management (EFQM) excellence model. The study adopted the quantitative approach through a questionnaire distributed to a total of 189 marketing managers or their representative within 591 food manufacturing and packaging organizations in Jordan. Through AMOS and SPSS, the study results accepted the central hypothesis. Therefore, it appeared that marketing logistics could aid organizational efforts to reach organizational excellence through the mediating influence of the EFQM excellence model. Among variables of marketing logistics adopted, the study referred that customer profiling was the most influential in supporting organizational efforts to reach excellence, followed directly by customer satisfaction. It indicated that all internal operations directed towards customers might help deliver the organization to excellence. In terms of mediating influence of EFQM excellence mode, the study indicated that marketing logistics unite with EFQM to support all sensitive areas of marketing strategies within an organization, which can develop results of EFQM efforts through supporting enablers. The study recommended the need for food manufacturing and packaging organization in Jordan to focus more on good distribution and transportation of their goods based on profiling their customer and locating high-demand areas.

Performance measurement in a “hidden champion” company: An empirical study

The purpose of the paper is to review and evaluate the performance of a specific type of globally successful innovative company introduced to scientific literature as “hidden champion” by Simon (1990), using a combination of traditional financial key performance indicators (KPIs) with the modern evaluation method of the European Foundation for Quality Management (EFQM) model. The results showed that there are many areas in the selected company where EFQM allows building an effective management system, applied as a benchmarking tool for using the experience of leading companies. The joint utilisation of the KPIs and the EFQM model helps to create an objective picture and evaluate the organization in a relatively complex way. This paper provides in-depth insights into the application of new models in practice that are still scarce and may serve as a base for further research realized on larger samples. This work shows for the first time the application of EFQM commonly used in large organizations, for the special category of small and medium-size enterprises (SMEs) companies called “hidden champions” (HCs). In general, there is a lack of studies in domestic literature devoted to the concept of “hidden champions”. This paper contributes to this field from the perspective of quality management, and it provides also valuable insight for practice.

Assessment of European Foundation for Quality Management of Organizational Excellence Model Function of Yasuj Shahid Beheshti Hospital

Background: Organizations have to apply modern management systems in order to move toward their excellent function. The EFQM (European Foundation for Quality Management) organizational excellence model, established in Europe, is one of the outstanding methods during the last two decades in the field of management. Using the EFQM model creates positive leaders, satisfied customers and good change management. The purpose of this study is to assess Yasuj Shahid Beheshti Hospital function based on EFQM model.
 Methods: this Cross-sectional-descriptive study conducted in 2020 in a health care center under supervision of the University of Medical Science of Kohkiloyeh Boyer Ahmad. The study population was selected from members of quality improvement committee in the studied hospitals. The statistical population was 200 people and 127 people were selected by Morgan table. The data gathering tools were assessment excellence model questionnaire.
 Results: results revealed that the maximum score obtained both totally and for the empowering factors was processes (50.52) and the minimum obtained for empowering items was 21.14 for the population results. Other factors values were obtained 35.08, 27.17, 30.69, 40.53, 75.64, 22.48 and 64.45 for leadership, policies and strategies, human resource, partnership and resources, customer's results, staff results and key hospital results, respectively.
 Conclusion :According to the results of the present study it seems that the organizational excellence model can be utilized as a comprehensive for assessing the healthcare centers.

Evaluation of Effectiveness of Education in Imam Ali Military University based on the European Foundation for Quality Management Model (EFQM) (Focusing on 5 Enablers)

Evaluation of Effectiveness of Education in Imam Ali Military University based on the European Foundation for Quality Management Model (EFQM) (Focusing on 5 Enablers)

Halal food certification and business excellence: A conceptual paper

The crux of this paper is to hypothesize that Halal food certification improves business excellence, by way of a conceptual framework highlighting the connectivity between both elements. There have been numerous studies focusing on Halal food certification and business excellence along different perspectives, yet there is a scarcity of research that explicitly studied both aspects together. As far as the methodological approach is concerned, analysis of various secondary sources related with the keywords and topic has been adopted. The paper takes the EFQM (European Foundation for Quality Management) model as the groundwork for discussion within the Halal food sector. Based on the literature review, it is propounded that Halal food certification can boost business excellence on the grounds of ethical leadership, holistic strategic thinking and planning, enhanced people management, fortified B2B partnership, effective logistics and supply chain management, and maximised accrued results (customer, people, society and business). The theoretical foundation of this study can support further in-depth research on both elements, and given its conceptual nature, the framework should be empirically tested.

Sustainability, Efficiency, and Competitiveness in Rail Mobility: The ADIF-Spain Case Study

This work aims to propose alternatives to the EFQM (European Foundation for Quality Management) Model from the perspectives of sustainability, efficiency, and competitiveness, with an application to the railway sector in Spain. Concerning improvement factors, a retroactive analysis is based on a second-degree confirmatory factorial analysis, suggesting a new grouping of factors. With respect to the transformation process, a systemic proposal of seven cross-cutting elements (Integral Framework for Transformation into Outstanding Organizations) is presented, providing a sequence of reflection and action initiatives to successfully address the current environmental sustainability, efficiency, and competitiveness challenges in the railway sector through a case study, ADIF (Administrador de Infraestructuras Ferroviarias). The proposal for this Integrated Framework for The Transformation of Organizations is carried out to consolidate the EFQM Model, not only as a management evaluation tool, but also as a quality of management and sustainability instrument, increasing its role as a driving mechanism for actions that generate an effective improvement and transformation in an organization dedicated to mobility. The confirmation of all the hypotheses related to the relationship between Leadership and Strategy, on the one hand explanations., and People, Alliances and Resources, and Processes on the other, along with the four Criteria of Results (People, Clients, Society, and Key Results), allows for the proposal of an EFQM Model that evolves around three major constructs: Guidance, Action, and Feedback. The implications of this work focus on three areas: (1) theoretical, as it is the first analysis of this magnitude to be performed in literature; (2) research, as it opens new hypotheses for contrasting with other organizations in the sector; and (3) management, as it proposes a sustainable organizational and business model.

Empirical classification of European Foundation for Quality Management (EFQM) model enabler sub-criteria using a quadrant matrix

PurposeThe purpose of this paper is to examine how sub-criteria of the European Foundation for Quality Management (EFQM) model is structurally connected and influence each other. This paper also tries to find the underpinning logics in the EFQM model.Design/methodology/approachThe study uses the empirical methodology based on assessment scores of 58 different organizations to gauge the underlying structure, develop the construct and establish interlinkages among the various sub-criteria in the EFQM model. Statistical analysis is used to find the impact on results and cross influencing of criteria at the sub-criteria level. The factorial analysis is carried out using the Doe technique to create factorial plots for result categories (customer results, people results, society results and business results). The approach is to unravel (1) the role played by each sub-criterion of the model, (2) the effects of sub-criteria on the results of the EFQM model and (3) the influence of sub-criteria on the managerial aspects of the model in an organizational context.FindingsThe EFQM sub-criteria are categorised as promoters, proponents, defenders or detractors based on their impact on the results and cross-influence on each other. The study unfolded seven sub-criteria positively impacting the results and one sub-criterion negatively impacting the results if not handled properly. Out of 32 sub-criteria, nine sub-criteria are influencing more than six other sub-criteria.Originality/valueThe paper investigates, for the first time: (1) the role played by each sub-criteria of the model; (2) the relationships that are produced between these sub-criteria on the EFQM results and (3) identify how such sub-criteria would influence the managerial aspects of the model in an organizational context. This research develops underlying logics in the EFQM model using Doe factorial methods for overcoming the multi-collinearity.