ERP Life Cycle Research Articles

Implementasi Inventory Menggunakan Sistem ERP Ginee pada Toko Online Sembilan Nine Shop

Sembilan Nine Shop online shop is a baking material store that serves online purchases through several online merchants. Sembilan Nine Shop have many types and variants of products that for sale. In managing its inventory, the Sembilan Nine Shop online store does not yet use information technology. Currently for warehouse activities still use the method of managing and collecting inventory data in the warehouse manually. This causes the goods in the warehouse to have no categories in their storage and the stock is the difference between physical and online merchants. This is the reason for the need for an information system that can manage inventory in the Sembilan Nine Shop online store. In this study, the author uses the ERP life cycle system implementation method. It is hoped that with the implementation of the Ginee Inventory ERP system for the online store, Sembilan Nine Shop can better manage and record the goods in its warehouse.

Influence of SME characteristics on the implementation of ERP

The ERP market has recently experienced a significant evolution in recent years, both in large companies and in small and medium-sized enterprises (SMEs). Compared to large companies, SMEs are distinguished by specific characteristics that can influence the implementation of the ERP system in these organizations. The purpose of this study is to analyse how these characteristics can determine the success or the failure of ERP implementation in SMEs. First, a set of characteristics, specific to SMEs has been identified from the relevant literature. Then, the influence of each characteristic on the different ERP lifecycle activities were studied. A multiple case study of four SMEs from different sectors was conducted. The data collection was carried out through 28 individual interviews with several stakeholders (users, external consultants, internal IT specialists and managers) in the four cases. The analysis of the interview data showed first that financial resources, Decision making and, the type of ownership of the company were identified as the most influential contextual factors. Then the two phases of the ERP life cycle "implementation" and "use and maintenance" were identified as being the most affected by the context of SMEs. The study results have significant implications for experts, managers and information.

ERP system implementation in large enterprises – a systematic literature review

PurposeEnterprise resource planning (ERP) implementation brings with it a set of challenges. In order to gain a better understanding of these and they can be mitigated during the implementation process, the purpose of this paper is to use Esteves and Bohórquez (2007) classification based on ERP lifecycle framework, and content analysis to review the literature on ERP implementation in a structured format with a focus on larger enterprises, and provide a platform for practitioners to plan implementation with minimum possibility of failure.Design/methodology/approachEsteves and Bohórquez (2007) classification based on the ERP lifecycle framework is used to develop and present a comprehensive structured review of the literature on ERP system implementation in large enterprises (LEs), with a particular focus on pre-implementation, implementation, and post-implementation.FindingsDrawing from the literature, organisations can plan implementation based on the findings and strategies presented in the study. This can lead to a better understanding of implementation with minimal probability of failure. The authors find that top management support, good project management teams, and good communications are the top three most important critical successful factors during implementation. The authors also identify critical gaps in current research. Existing research focusses predominantly on the implementation phase, but research on pre- and post-implementation is lacking, and that no industry standard implementation methodology has been developed.Research implicationsThis review primarily focusses on the literature in the area of ERP implementation. ERP implementation planning involves access to effective implementation strategies. Despite the literature identifying a myriad of different ERP implementation models, no standard industry ERP implementation model has been developed. The findings for ERP implementation are repetitive, inconsistent, and lack empirical research, rendering these two of the most critical areas for future research, and collaboration between ERP practitioners, system developers, and researchers. Researchers, in turn, need to become more innovative in terms of their research techniques when examining ERP implementation.Practical implicationsThis paper provides guidance to researchers and practitioners with an insight into published research work and their findings. It provides a better understanding of ERP implementation, which can be applied towards overcoming operational difficulties during the implementation process.Originality/valueThis study is innovated in its use of Esteves and Bohórquez (2007) classification based on the ERP lifecycle framework, and content analysis to present a comprehensive structured literature review of the ERP implementation literature with a specific focus on pre-implementation, implementation, and post-implementation in LEs between the period 1989 and 2014. The technique and time period used in this study differs from those of other studies on ERP implementation. The paper brings together theoretical and practical developments on ERP implementation under a single source, which should aid practitioners, researchers and ERP developers with future research and decision making.

ERP Post Implementation Review with Process Mining: A Case of Procurement Process

This paper promotes the use of process mining and root-cause analysis from BPM field to conduct post implementation review of ERP implementation at business process level. First, literature on ERP post implementation, measure of success, ERP lifecycle and process mining are reviewed. Then, a case study on a agricultural chemicals company that recently implemented an ERP systems is conducted. The focus of the case study is procurement process in the company. Interviews are conducted with procurement staffs in the company to obtain the standard procurement process. Then, data is extracted and structured into event logs. The event log is processed with Disco to discover the process model. Analysis was done to discover the normal and unusual paths in procurement process. ERP implementation is expected to increase efficiency of the procurement operation in terms of cycle time reduction. The process mining results show that some of the activities are very uncontrolled i.e. sometimes it can be done in a short time but in other cases it took a long time. The activity can be done quickly because the procedure is bypassed. The bottlenecks occur due to technical issues (error in the systems), data migration issues (the introduction of new material numbering and categories) and cultural issues (high dependency of hard copy approval). These issues need to be resolved so that the company can realize the operational efficiency benefit and eventually long-term strategic benefit of ERP implementation.

Reinventing ERP Life Cycle Model: From Go-Live To WithdrawalTingting

Reinventing ERP Life Cycle Model: From Go-Live To WithdrawalTingting

Adoção, seleção e implantação de um ERP livre

Resumo Na década de 1990, os sistemas ERP alcançaram larga utilização. Em contrapartida, o interesse por software livre data dos primeiros desenvolvimentos nas décadas de 1960 e 1970 até os dias atuais. O problema desta pesquisa está em como adotar, selecionar e implantar um ERP livre. As contribuições do trabalho iniciam-se com a proposição de um modelo preliminar de ciclo de vida de ERP, considerando não haver distinções entre o modelo para um ERP proprietário ou livre. Refina-se este modelo inicial através da aplicação do método de pesquisa-ação em um trabalho de campo com a implantação de um ERP livre em uma organização brasileira. O principal resultado deste trabalho é um modelo final para adoção, seleção e implantação de ERP livres e proprietários. Nos processos de adoção e seleção, são destacadas as diferenças fundamentais para atender a ERP livres e proprietários. Em relação ao processo de implantação, não foram encontradas distinções significativas.

Antecedents of ERP assimilation and its impact on ERP value: A TOE-based model and empirical test

Drawing on the technology-organization-environment (TOE) framework and prior IT assimilation literature, we develop and test an integrated model of ERP assimilation and value in Chinese firms. We also contrast the strength of the antecedents of ERP assimilation and value across different ownership types. Our empirical results using a survey data showed that relative advantage, complexity, compatibility, top management support, organization fit, financial commitment and competitive pressure are significant predictors for ERP assimilation. We also found that the linkage from ERP assimilation to ERP value is very significant. In addition, the strength of the antecedents of ERP assimilation and value varies dramatically across different firm ownership types. Our study confirms that traditional diffusion of innovation attributes, top management support and competitive pressure are significant during the whole ERP life cycle. Our findings also emphasize and validate the importance of ERP assimilation in improving firm performance, and provide evidence for the continued debate on ERP payoff and information technology productivity paradox. In sum, these findings provide insights into how ERP assimilation and ERP value are influenced by contextual elements, and how the impacts may vary across different ownership types.

Enterprise resource planning in Nigerian service firms: a structural equation modelling approach

This paper provides a holistic view of the ERP implementation process, by reviewing the hard and soft factors that cause success and failure for ERP implementation, as well as, examine the effectiveness of the critical success factors (CSFs) of ERP on both primary (operational) and secondary (organisational) measures of business performance in Nigerian service firms. The aim was achieved through an experience survey using a questionnaire within 22 Nigerian service firms, with 590 randomly selected senior and management staff, which have implemented the ERP programme in the past decade. Using the framework from Markus and Tanis (2000) process-oriented ERP life cycle model, several hypotheses were tested, via structural equation modelling (SEM). With the exception of the influence of chartering phase CSFs on operational performance, findings suggests the positive effects of the CSFs of ERP on both operational and organisational performances of Nigerian service firms. In addition, this study also suggests the positive effects of the operational performance on organisational performance of Nigerian service firms.

Critical Issues Across the ERP Life Cycle in Small-and-Medium- Sized Enterprises: Experiences from a Multiple Case Study

The paper reports on a multiple case study conducted in five Small-and-Medium-Sized Enterprises (SMEs). These companies have implemented ERP systems and the focus is on the critical issues, activities and key actors across different stages of the ERP life cycle in these enterprises. SMEs have less resources and competencies about complex ERP systems compared to larger companies. Thus ERP projects have proved to be risky and costly for SMEs. SMEs can easily be an easy prey for experienced vendors and consultants and end up with a system far from what they expected.

The influence of external factors on routine ERP usage

PurposeEnterprise resource planning (ERP) systems have been implemented in most organizations for a few years. ERP solutions go through three phases of lifecycle: selection, implementation and operation phase; the operation phase consists of the stabilization stage and the routine stage. To improve the efficiency and effectiveness of ERP system use in the operation phase, organizations need to research the factors that have impact on users' satisfaction. A literature shows that few published studies have examined users' adoption of ERP systems through a technological acceptance model (TAM) or examined external factors that have influence the intention to use an ERP system, or ERP use in the stabilization stage. The purpose of this paper is to expose and research external factors which have influence on ERP users in the operation phase of ERP lifecycle and to investigate the impact of those factors on ERP system use.Design/methodology/approachThe TAM proposed by Davis has been the most widely‐used model for researching user acceptance and usage of information technology/information systems. Despite the existence of several additions to TAM connected with ERP use, the authors aim to make further contribution in the area of external factors. Within this context the present research is focused on the mature use of ERP system (more than one year of ERP use in an organization). A limited number of external factors mentioned in already published papers connected with TAM regarding ERP use has also been extended. The authors have researched the effect of external factors through the second‐order factors on the original TAM. The model has been empirically tested using the data collected from a survey of 161 ERP users from a national telecom company, which has been using an ERP system since 1999. The model has been analysed using PLS approach.FindingsThe study shows that extended external factors observed through the second‐order factors have important influence on ERP usefulness and ERP ease of use; they also have a strong influence on the attitude toward using ERP system by ERP users in the routine (maturity) stage.Originality/valueThe paper researches the factors which have an impact on ERP solution use in the routine (mature) stage of ERP lifecycle. The paper adds to the literature, in that few previous studies have examined the users' adoption of ERP systems through the TAM or examined external factors that have influence on the intention to use an ERP system or ERP use in the stabilization stage.

ERP Training and Evaluation: ERP Life-Cycle Approach to End-Users’ Characterization and Competency Building in the Context of an Oil & Gas Company

This paper highlights the criticality of the ‘End-Users’ factor to the success or failure of the ERP venture. This descriptive case highlights the ineffectiveness of the current approaches to ERP end-users’ “training and competency building”, that are commonly applied in ERP implementations. We propose as an alternative, a new structured approach that redefines the traditional role of “ERP Training” from isolated implementation project activities concerned with introducing end-users to “how to” use ERP applications to an integral part of a comprehensive “knowledge & change management” strategy that advocates a holistic life-cycle approach to managing ERP Critical Success Factors (CSF). The investigation benefits from the “iceberg competency model”, the “training management cycle”, and “Kirk-Patrik’s evaluation model” as the theoretical basis and context for drawing a comparison of the suitability and effectiveness of training approaches adopted in major ERP implementations in UAE. The proposed approach, which is built around ‘end-user characterization’ as the main input into ‘competency building’ is flexible enough to plug into standard ERP methodologies and may be projected throughout the ERP life-cycle. The end-users characterization and competency building approach (EUCCB) is expected to contribute to healthy levels of ERP usage and utilization that leads to positive business gains and return on investment.

An Updated ERP Systems Annotated Bibliography: 2001-2005

The goal of this study is to provide an updated annotated bibliography of ERP publications published in the main IS conferences and journals during the period 2001-2005, categorizing them through an ERP lifecycle based framework that is structured in phases. The first version of this bibliography was published in 2001 (Esteves and Pastor, 2001c). However, so far, we have extended the bibliography with a significant number of new publications in all the categories used in this paper. We also reviewed the categories and some incongruities were eliminated. Furthermore, we present topics for further research in each phase.

A Comparative Analysis of Major ERP Life Cycle Implementation, Management and Support Issues in Queensland Government

This paper reports on a study of issues across the ERP life cycle from the perspectives of individuals with substantial and diverse involvement with SAP Financials in Queensland Government. A survey was conducted of 117 ERP system project participants in five closely related state government agencies. Through a modified Delphi technique, the study inventoried, synthesized, then weighted perceived major-issues in ongoing ERP life cycle implementation, management, and support. The five agencies each implemented SAP Financials simultaneously using a common implementation partner. The three Delphi survey rounds, together with a series of interviews and domain experts’ workshops, resulted in a set of 10 major-issue categories with 38 sub-issues. Sub-issue weights are compared between strategic and operational personnel within the agencies in order to understand where the organizations should focus their resources in order to avoid, minimise, or eliminate these issues. Study findings confirm the importance of this finer partitioning of the data, and distinctions identified reflect the unique circumstances across the stakeholder groups. The study findings should be of interest to stakeholders who seek to better understand the issues surrounding ERP systems and to better realize the benefits of ERP.

A Delphi Examination of Public Sector ERP Lifecycle Implementation, Management and Support Issues

A Delphi survey of ERP lifecycle implementation, management and support issues was conducted within five closely related agencies of the Queensland government. The five agencies each implemented SAP Financials at around the same time using the services of a common implementation partner. Responses were elicited from ERP project participants, managers at the agencies, and from users of the financial systems. Valid questionnaires were returned from 61 respondents in the first round survey (response rate = 52%) that yielded 274 perceived issues. Through three rounds of the Delphi survey, these issues have been summarised and categorized into 10 major issue categories (with 38 sub-issues). Lessons drawn from this study will assist in understanding the ERP lifecycle, specific characteristics of the public sector ERP lifecycle, and will provide insights into the strengths and weaknesses of ERP systems for public sector organizations.

Using Reference Models within the Enterprise Resource Planning Lifecycle

ERP‐specific reference models describe on a conceptual level the structure and functionality of enterprise resource planning solutions. However, these models focus on depicting executable processes and do not take into account tasks related to business engineering, system selection, implementation or change. This paper discusses how reference process models can be used within the entire ERP lifecycle. All phases of the ERP lifecycle have individual requirements for the management of the relevant knowledge. It will be shown how extended reference models can serve as a knowledge repository for enterprise resource planning. This paper includes several pragmatic recommendations for managers involved in ERP projects.