Enterprise Satisfaction Research Articles

The Impact of Public Administrative Service Quality on Enterprise Satisfaction: A Study of Cambodia

The Impact of Public Administrative Service Quality on Enterprise Satisfaction: A Study of Cambodia

Optimizing Business-to-Business Customer Satisfaction Analysis through Advanced Two-Stage Clustering: Insights from Industrial Parks

Optimizing Business-to-Business Customer Satisfaction Analysis through Advanced Two-Stage Clustering: Insights from Industrial Parks

Exploring the School-Enterprise Collaboration Mode of Cultivating Applied Talents in Finance & Taxation of Higher Education in the Information Technology Era

Abstract Under the era of intelligence and informational technology, society has set higher requirements for the cultivation of talents in colleges and universities. This paper builds up a school-enterprise cooperation training model on the cultivation demand of applied talents in finance and taxation, and the employment quality data after the application of the model is statistically analyzed with the data of H universities in Guangdong Province. At the same time, after constructing the evaluation index system of the quality of the training of applied talents in finance and taxation under the model of school-enterprise cooperation by using the hierarchical analysis method and assigning weights to it, the quality of the training of the talents is comprehensively evaluated by the fuzzy comprehensive evaluation method. It was found that the employment rate of H college increased from 74.17% to 97.59% in the past ten years, and the counterpart rate increased from 73.54% to 89.24% in 2014. The study shows that A10 Employer Enterprise Satisfaction, A2 Enterprise Cooperation Platform, and A6 Enterprise Mentor Guidance have the highest scores of 86.215, 84.296, and 84.137, respectively, indicating that enterprises play an important and positive role. The A3 curriculum and A9 employment quality scores are below 80, which suggests that there are still problems to be resolved in both the course and employment quality. This paper provides useful exploration to address the problem of inadequate and misplaced school-enterprise integration and to ensure a comprehensive improvement in the quality of training talent in finance and taxation.

Analisis Kualitas Pelayanan terhadap Tingkat Kepuasan Pelanggan Pengguna Jasa J&T Express Bandung Kulon, Kota Bandung

The focus of this research is service quality on customer satisfaction at J&T Bandung Kulon, Bandung City. This research is motivated by the existence of a relationship between the two variables based on several previous studies. As for service quality, there are 5 (five) variables in it, namely: Reliability Variable, Direct Evidence Variable, Responsiveness Variable, Assurance Variable, and Empathy Variable. For service quality, there are 3 (three) variables in it, namely: Service Indicator, Enterprise Satisfaction, and Product or Service Satisfaction. This study uses a qualitative descriptive method. The purpose of this study was to analyze the relationship between service quality and customer satisfaction at J&T Bandung Kulon, Bandung City. Respondents in this study amounted to 22 people and data were collected through interview techniques. The results of this study are that in terms of service quality, J&T Express Bandung Kulon still needs to make improvements in terms of the shuttle service. Then in terms of customer satisfaction it is still relatively low from the results of the interviews conducted

Research on Location of Terminal Distribution Network Based On Comprehensive Satisfaction

The on urban terminal distribution network is the last link of urban distribution under the e-commerce environment. Under the assumption that the location of the distribution center is known, this paper studies the location problem of the terminal distribution network by considering the two goals of maximum resident satisfaction and maximum enterprise satisfaction. Among them, considering population size as the weight, it is the resident satisfaction function that constructs distance satisfaction. The enterprise satisfaction achieves the lowest cost from the perspective of fixed cost and operation cost of the end network, and then the weighted average method is used to construct the end network location model of comprehensive satisfaction. Finally, the improved immune algorithm is used to solve the model.

Factors Affecting Enterprise’s Satisfaction towards Administrative Procedure Reform in Vietnam: Case of Thai Nguyen Province, ‎ Vietnam

This study aims at measuring the satisfaction level of enterprises towards the reform process of administrative procedures in Vietnam. A total of 544 enterprises which are mainly located in Thai Nguyen province were surveyed based on a questionnaire developed from the contents in the Administrative Procedure Reform Scheme of Thai Nguyen province. Among 7 factors were identified that may affect on enterprise satisfaction, time and costs are at the lowest level of satisfaction. Furthermore, feedback information, procedures, and service attitude have strongest impact on enterprise satisfaction in comparison with the remaining factors. This may infer for the People Committee of Thai Nguyen province to focus more on the application of technology in order to reduce time and cost in the administrative procedure as well as to enhance the level of enterprise satisfaction.

Hybrid method for land reallocation in land consolidation

Land consolidation (LC) can be defined as the reorganization of the land in accordance with the developing agriculture technology. Reallocation studies, which are the most important stages of land consolidation projects, are the most complex part of the project. At this stage, while the reallocation plans are being drafted, the law requires that first of all the landowners are asked about where they want their lands after consolidation, and land owners (enterprises) are placed in predetermined blocks in accordance with requests. In the study, a new computer-aided hybrid reallocation model based on optimization techniques has been developed that can make the reallocation phase of land consolidation projects without any manual intervention. Reallocation results based on the hybrid model have been compared with interview-based reallocation results used in practice. The hybrid reallocation model is more successful in terms of the number of parcels, consolidation ratio, average parcel size, number of parcels per operation, enterprise satisfaction, production duration, and cost of reallocation.

The Effects of Provincial Competitiveness Index (PCI) Components on Private Enterprise Satisfaction with Local Business Environment: The Case of Phu Tho Province

The Provincial Competitiveness Index (PCI) is used to assess the local attractiveness to investors in Vietnam. However, studies on how the assessment of investors including private enterprises on the components of PCI relates to their satisfaction with local business environment are still sparse. Therefore, this study was conducted to investigate the effect of private enterprise satisfaction with PCI components on their satisfaction with the local business environment. Through the survey carried out in Phu Tho, the results showed: (1) the level of private firm satisfaction with PCI components; (2) the effect of satisfaction with each PCI component variable on the overall satisfaction with that factor; (3) the effect of satisfaction with PCI components on private firm satisfaction with local business environment. Following the quantitative research, qualitative research by in-depth interviews with individual investors was conducted to find out the causes and suggestion for some solutions to improve the level of business satisfaction and PCI of a province.
 Keywords
 Provincial competitive advantage, PCI, Phu Tho, satisfaction.
 References
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Quantification and integration of an improved Kano model into QFD based on multi-population adaptive genetic algorithm

Abstract In an effort to address the inherent deficiencies of traditional Kano model and quality function deployment (QFD), this paper proposes an improved Kano model named as importance-frequency Kano (IF-Kano) model and integrates IF-Kano model into QFD. Considering the interaction between frequencies and importance weights of customer requirements (CRs), the IF-Kano model adopts the logical Kano classification criteria to categorize CRs. Then, both qualitative and quantitative results derived from IF-Kano model are integrated into QFD with a non-linear programming model. The model aims to determine appropriate Kano categories of CRs and target values of engineering characteristics (ECs) with a view to achieving an optimal design solution under the best balance between enterprise satisfaction and customer satisfaction (CS). To solve the presented model, a multi-population adaptive genetic algorithm (MPAGA) is designed. Finally, an example of a home elevator design is given to demonstrate the feasibility and effectiveness of the developed approach and algorithm.

A DEA-based approach for allocation of emission reduction tasks

Rapid economic growth has led to increasing pollution emission, leading governments to require emission reductions by specific amounts. The allocation of specific emission reduction tasks has become a significant issue and has drawn the attention of academia. Data envelopment analysis (DEA) has been extended to construct the allocation of emission reduction tasks model. These previous DEA-based approaches have strong assumptions about individual enterprise production. In this paper, we propose a new method to accurately assess the production, using each enterprise’s previously observed production to construct its own production technology plan. With emission permits decreased, the enterprise can have new production strategy based on its own technology. Assuming emission permits can be freely bought and sold, we show how each enterprise can determine the optimal amount of emission allowance that should be used for production, which may leave some allowance to be sold for extra profit or may require the purchase of permits from other firms. Considering the limitation on the total allowance from emission permits, we introduce the concept of satisfaction degree and use it in maximising the minimum enterprise satisfaction degree. Last, a numerical example is presented and an empirical application is given to verify the proposed approach.

Application of management by obiectives on clinical nursing internship teaching in General Surgery Department

Objective To explore the effect of management by obiectives (MBO) on clinical nursing internship teaching in General Surgery Department. Methods A total of 82 clinical nursing interns in General Surgery from July 2013 to June 2014 were selected as observation group, while 78 clinical nursing interns of general surgery from July 2012 to June 2013 were selected as control group. The clinical nursing interns of the control group were given traditional infusion teaching, the interns of the observation group was taught by MBO. We compared the comprehensive ability of interns, with teaching of interns job satisfaction and interns for teaching job satisfaction between two groups after training. Results After internship, the student′s score of health education, operation specialist, basic operation, and theory were (92.2±5.5), (91.6±6.9), (90.8±8.2), (96.2±3.6) in the observation group and all were better than those of the control group (t=-2.896, -3.869, -2.826, -4.521, respectively; P 0.05); but the work attitudes, learning enterprise, ethic, error, work capacity and total satisfaction had statistical significance (P 0.05), but they had different opinions towards clinical teaching activities, teaching ability and attitudes, and total satisfaction (P<0.05). Conclusions The MBO administration in General Surgery for clinical nursing teaching can have put forward the goal request for the teaching and the students, conducive to the improvement of teaching teachers, students′ learning interests and comprehensive ability, also improve the teaching teachers on students′ satisfaction and students for the teaching of satisfaction. Key words: Management by objectives; General Surgery Department; Teaching effect

지역의 산학협력 연구개발 지원 과제 선정을 위한 연구

본 연구의 주요 목적은 참여기업이 만족할 수 있는 지역 산학협력 R&D 과제를 선정하기 위한 지표를 발견하는데 있다. 기존의 산학협력 R&D 과제는 수요자인 참여기업에 대한 고려가 부족했다. 하지만, 우수한 연구 성과를 목표로 하는 연구개발 사업과는 달리 기업의 경쟁력 향상을 목표로 하는 지역 산학협력 R&D 과제의 경우 참여기업 중심의 과제 기획 및 선정이 필요하다. 따라서 본 연구에서는 산학협력 R&D 사업에 참여했던 기업들을 대상의 설문조사 결과를 기반으로 일원분산분석, 회귀분석 등의 통계적 분석을 통해 기업의 만족도에 영향을 미치는 요인들을 찾아내고 이를 선정기준으로 정리하였다. 연구결과 기업만족도에 영향을 미치는 요인으로는 협력시간, 사업화계획 수립시점, 기술이전 여부, 목표달성 수준 등이 있었으며, 이는 선정단계에서 구체적인 인원투입계획, 사업화 계획에 대한 평가가 필요하다는 것을 시사한다. 본 연구는 만족도를 사업 시스템 개선에 활용한 시도로서 의미가 있으며, 수요자 중심의 사업기획과 운영에 활용될 수 있기를 기대한다. This paper is to discover selection indicator for academia-industrial cooperation R&D project. Existing Project lacks careful consideration for participant enterprise. But, This project must be focused on enterprise for the goal of project is to improve business competition. Therefore, we analyze the survey result of enterprise satisfaction and deduct the factor of satisfaction by statistical analysis like One-way ANOVA and Regression. The study says that collaboration time, the time of planning of commercialization, technology transfer and the level of goal achievement improve enterprise satisfaction. And it implies needs for plan of manpower input and commercialization at the selecting phase. This paper is significant that it can improve project system by satisfaction. We expect that this result is utilized by planning and management.

Research on XML Based Flexible Web Application Design

During web applications developed and deployed in many and many enterprises today, how to make sure their web applications satisfied to their individual and specific business requirements and marketing changes has been become a major problem. As now a lot of web applications are only designed and developed for specific business and they are normally high-coupled together with very bad system opening, collaboration, and flexibility. Here, by research on XML based web application design with software bus, component and workflow technologies, with multiple tiers layout and from user interface flexibility, business flow flexibility and data model flexibility, it illustrates a new way for a flexible web application design and try to improve web application flexibilities and to enhance enterprise satisfaction to their applications meeting with their business and marketing changes.

Utility optimization strategy of safety management capability of coal mine – A case study of JCIA

This article describes optimization strategy of SMCCM from perspective of utility of coal miner with the method of empirical research. Four elements of SMCCM are put forward which consist of “employee safety knowledge”, “equipment safety knowledge”, “environment safety knowledge” and “rule safety knowledge”. Eight elements of utility are put forward which consist of “benefit satisfaction”, “promotion satisfaction”, “job satisfaction”, “enterprise satisfaction”, “management satisfaction”, “colleague satisfaction”, “relationship satisfaction” and “communication satisfaction”. Then hypotheses of influence path between SMCCM and utility are proposed. JCIA is chosen as the sample to carry out survey, which questionnaire is designed based on the likert six-point scale to avoid the middle tendency of the test samples. Data analysis is done from following angles: analysis of the structure and utility of test samples, variables analysis of SMCCM and utility, model analysis of interaction between SMCCM and utility. And then results are obtained from the analysis of elements of SMCCM and elements of utility. Conclusions: first, “rule safety knowledge” should be strengthened above all; second, “job satisfaction” should be paid more attention to; third, coal miner’s benefit should be concerned specially.

A combined fuzzy linear regression and fuzzy multiple objective programming approach for setting target levels in quality function deployment

Quality function deployment (QFD) is a systematic process for translating customer needs into engineering characteristics, and then communicating them throughout the enterprise in a way to ensure that details are quantified and controlled. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the relationships between both customer needs and engineering characteristics, and among engineering characteristics. Albeit QFD aims to maximize customer satisfaction, requirements related to enterprise satisfaction such as cost budget, extendibility, and technical difficulty also need to be considered. This paper presents a fuzzy multiple objective decision framework that includes not only fulfillment of engineering characteristics to maximize customer satisfaction, but also maximization of extendibility and minimization of technical difficulty of engineering characteristics as objectives subject to a financial budget constraint to determine target levels of engineering characteristics in product design. A real-world quality improvement problem is presented to illustrate the application of the decision approach.

Modeling and Simulation of SCSA Performance under E-Commerce Environment

The performance evaluation of supply chain strategy alliance (SCSA) has the novelty compares with the traditional enterprise organization form under electronic commerce environment. This paper constructs a set of systematic SCSA evaluating indices system that included four aspects of customer and node enterprise satisfaction, supply chain operation flow, supply chain economic benefit, supply chain innovation and learning capability based on SCSA performance characteristic, uses the thought of balanced scoreboard and supply chain performance metrics reference mode1 (SCPR). Aiming at the problem of how to evaluate the SCSA performance, this paper proposes the data envelopment analysis (DEA) model based on chaos optimization (CO) algorithm, which not only can use the chaotic motion characteristics of the initial value sensitivity, the ergodicity, and the randomness, remove from the partial minimum point, but display the DEA's advantage of not involving the parameter estimation and weight determination, cause the evaluation results not influenced by the different index dimension. The SCSA performance evaluating results of 16 samples show that the model is simple and feasible, and improve the evaluating accuracy and efficiency.

Effects of Relation Benefits Factors on Salesperson, Enterprise Satisfaction and Customer Loyalty

Effects of Relation Benefits Factors on Salesperson, Enterprise Satisfaction and Customer Loyalty

A new approach to quality function deployment planning with financial consideration

Quality function deployment (QFD) is becoming a widely used customer-oriented approach and tool in product design. Taking into account the financial factors and uncertainties in the product design process, this paper deals with a fuzzy formulation combined with a genetic-based interactive approach to QFD planning. By introducing new concepts of planned degree, actual achieved degree, actual primary costs required and actual planned costs, two types of fuzzy optimisation models are discussed in this paper. These models consider not only the overall customer satisfaction, but also the enterprise satisfaction with the costs committed to the product. With the interactive approach, the best balance between enterprise satisfaction and overall customer satisfaction can be obtained, and the preferred solutions under different business criteria can be achieved through human–computer interaction. Scope and Purpose Quality function deployment (QFD) that originated in Japan in the late 1960s is a concept and mechanism for translating the ‘voice of customer’ into product through various stages of product planning, engineering and manufacturing. It has become a widely used customer-oriented approach to facilitating product design by analysing customer requirements (CRs). Determination of the target levels for the technical attributes (TAs) of a product with a view to achieving a high level of overall customer satisfaction is an important activity in product design and development. Traditional methods for QFD planning are mainly subjective, ad hoc and heuristic. They can hardly achieve global optimisation, and most of these models barely take into consideration the correlation between TAs. Moreover, most of these methods are technically one-sided without considering the design budget. However, the financial factor is also an important factor and should not be neglected in QFD planning. In addition, owing to uncertainties involved in the decision process, these deterministic methods could not formulate and solve it effectively. Taking into consideration the financial factors and uncertainties in the product design process, this paper deals with fuzzy formulation combined with a genetic-based interactive approach to QFD planning. By introducing new concepts of planned degree, actual achieved degree, actual primary costs required and actual planned costs, two types of fuzzy optimisation models are discussed in this paper. These models consider not only the overall customer satisfaction, but also the enterprise satisfaction with the costs committed to the product. With the interactive approach, the best balance between enterprise satisfaction and overall customer satisfaction can be obtained, and the preferred solutions under different business criteria can be achieved through human–computer interaction.

Customer Satisfaction: A Comprehensive Approach

In recognising the need to research the concept of customer satisfaction the study aims to develop a strategic approach to measuring a customer′s satisfaction with a particular enterprise. The study is an attempt to (1) develop an overall concept of customer satisfaction; (2) provide a detailed relationship structure for implementation within a company; and (3) identify potential research areas. A basic premiss of the study is that the focus should be on maximising total product value to the customer; and then, second, that customer satisfaction of external customers is inter‐dependent on the satisfaction of internal customers. The framework of the research centres on a proposed model which integrates all aspects so as to maximise the potential of the organisation and all its subsystems to create and sustain satisfied customers. The approach begins with a conceptualisation phase in which the concept of customer satisfaction is explored. Attributes are then classified into services and this is then extended to integrate the internal customer into a total service model; applying gap‐analysis to this model. Enterprise satisfaction provides the basis for extending the total service model; positioning is applied to the customer satisfaction strategy; and operationalising of this strategy is proposed through an implementation model.