Enterprise Resource Planning Vendors Research Articles

The influence of ERP-vendor contract compliance and transaction-specific investment on vendee trust: A signaling theory perspective

The successful implementation of Enterprise Resource Planning (ERP) systems is significantly predicated on establishing customer trust, a challenge particularly accentuated in mainland China due to its distinct business and legal environment and a noted high failure rate of ERP projects. Whereas contracts and transaction-specific investments are common strategies to build this trust, their effectiveness remains contested in the existing literature. Specifically, the underlying mechanisms through which detailed contracts influence trust are still not clearly understood. To address these gaps, our study employs signaling theory to conceptualize a model that elucidates how contract completeness, vendor contract compliance, and transaction-specific investment act as trust-building signals in ERP vendor–vendee relationships within the Chinese context. Furthermore, we introduce ownership type as an additional variable, evaluating its influence in shaping customer trust. Our empirical analysis draws on data from 208 Chinese organizations engaged in ERP implementations, revealing nuanced findings. Notably, the vendor's ownership type, quantified by the degree of foreign ownership, negatively moderates both the results of contract completeness on contract compliance and the subsequent mediation effect on trust, thereby highlighting the critical influence of cultural factors. This study is among the pioneering empirical investigations into the synergistic roles of contract compliance and ownership type in mediating the relationship between contract completeness and trust. Our insights provide a robust foundation for understanding the complexities of contractual and relational governance in ERP vendor–vendee relationships, and we recommend targeted strategies for both vendors and customers to enhance trust in this critical business domain.

A model for enterprise resource planning implementation in the Saudi public sector organizations

Studies dedicated to user's adoption, acceptance, and use of IT have been rampant since the advent of computers and IT. Therefore, it becomes essential to assess the value of IT to organizations and to understand the determinants of such value in terms of acceptance, integration, and technology use. In this regard, Enterprise Resource Planning (ERP) adoption remains challenging for professionals and practitioners alike. Previous research neglected many vital factors, such as user involvement (participation, engagement, and resilience) and environmental factors (change management, competitiveness, and pandemic pressure). Therefore, this study aims to identify the most significant factors that influence the successful adoption of ERP and propose a conceptual model. The Technology Acceptance Model with DeLone and McLean Information Success Models were the base for the study. The findings of this study reveal a conceptual model that facilitates the successful adoption of ERP systems. Through the identification of critical factors, one factor emerged as a permanent component in the adoption process. This conceptual model provides valuable insights for organizations seeking to implement and adopt ERP systems effectively. The study's findings offer valuable insights for firms pursuing long-term economic success through ERP adoption. Understanding the influencing factors enables efficient and effective deployment. Implications are relevant to organizations, ERP vendors, and decision-makers, guiding informed decision-making and prioritizing success factors.

Procurement with ERP

There are many advantages for the company when an ERP system is implemented in the procurement process. A brief summary of the main benefits and features of adopting ERP procurement is provided by procurement. In today's competitive corporate environment, efficient procurement is essential. ERP (Enterprise Resource Planning) solutions provide a way to optimize resource use, increase visibility, and streamline the procurement process. It examines the various ERP system components that have a direct impact on the procurement. These components, including Inventory Control, Financial Integration, Supplier Relationship Management, and Purchase Order Management, collaborate to automate and improve the procurement process. The important considerations for implementing ERP in procurement the crucial factors to consider while deploying ERP in procurement. It highlights the importance of selecting the best ERP vendor, designing the system in accordance with organizational goals, and effectively educating people. Data migration, change management, and continuing system maintenance are mentioned as important components of a successful ERP adoption. It cites technological developments like blockchain, machine learning, and artificial intelligence that could further change the procurement process. Describe ERP and the role it plays in the procurement process. It draws attention to typical problems faced by procurement departments, including disconnected systems and manual processes. The overview highlights the demand for an integrated ERP strategy to deal with these issues. It examines the various ERP system that have a direct impact on procurement. These modules, including Inventory, Supplier Relationship Management, and Purchase Order Management.

A study of user switching intention for ERP systems based on push-pull-mooring model: Focusing on the important role of information quality for users

Enterprise resource planning (ERP) systems have become indispensable within companies due to their substantial functions and benefits. With a plethora of ERP systems available in the market, management is offered a broad array of options. This paper endeavours to identify the determinants influencing the switching intention of ERP users. Utilizing a conceptual model that adapts the push-pull-mooring paradigm, we seek to construct a formation mechanism of switching intention. Through structural equation modeling conducted on data collected from 236 users, our study uncovers several key findings. The study indicates that system quality, information quality, and top management support exert considerable influence on switching intention via satisfaction. Notably, we found that user satisfaction has a negative impact on switching intention. Our analysis also reveals that alternative attractiveness significantly determines switching intention. These findings provide valuable insights for organizations and ERP vendors to better understand user behaviour and to strategically manage user retention and switching decisions.

Internationalization of Enterprise Resource Planning Vendors

International business theory suggests that multinational corporations are usually disadvantaged compared to local firms when competing in a host market. However, we find that foreign enterprise resource planning (ERP) vendors in the Chinese high-end ERP market perform significantly better than local vendors. To understand this gap, the authors first analyze the ERP business model and its four characteristics as a service and use Dunning's OLI paradigm to specify the ownership-specific, internalization-incentive, and location-specific advantages (O-, I-, and L-advantages) required for foreign ERP vendors to compete in the host country's high-end market. Then, after conducting case studies of the two foreign vendors with the highest share in the Chinese high-end ERP market, SAP and Oracle, they confirm that the O-advantages from strong brand and reputation, high research and development capabilities, professional partners, I-advantages from wholly owned subsidiaries, and L-advantages from economically developed regions cause SAP and Oracle to excel in the Chinese high-end ERP market.

Implementasi Sistem ERP untuk Membantu Proses Bisnis UMKM di Indonesia

This journal discusses the use of Enterprise Resource Planning (ERP) systems in Small and Medium Enterprises (MSME) in Indonesia. Implementing ERP in MSME can help improve flexibility and integrate all business processes, such as inventory management, finance, production, and sales. However, implementing ERP requires careful preparation, including selecting the right vendor, optimizing internal teams, and preparing human resources. The research method used is the Participatory Action Learning System (PALS), which involves active participation from stakeholders of MSME and ERP vendors. The process of implementing ERP systems in MSME includes stages of meetings, planning, system design, education and mentoring, and using the system in business operations. The steps for implementing ERP systems in MSME include Sales Briefing Document, Function Requirement Document, User Acceptance Test, Training, and Go Live.

The impact of User-Characteristics and Organizational-Characteristics on End-user Satisfaction with Enterprise Resource Planning (ERP) systems

Purpose: This study aims to examine characteristics that influence end-user satisfaction with ERP systems within the Sri Lankan context to understand what critical factors should be considered in the ERP decision-making processes. Research methodology: Data collection is conducted through an online questionnaire targeting end-users of ERP systems belonging to various industries. Results: The study found a significant relationship between five user characteristics and end-user satisfaction, as well as the significance of usability to end-user satisfaction. Minimal memory load was found to have no significant relationship with end-user satisfaction. In terms of organisational characteristics, user training and top-management support had a significant influence on end-user satisfaction as well. Limitations: Since this study is on ERP systems such as SAP, IFS, and Oracle with a high industry focus, organisations that do not use commercial ERP systems are not considered particularly public-sector organizations. Contributions: Although previous studies emphasised various factors that contributed to implementation failures, those factors have not been given importance to end-user satisfaction or the success of an ERP system. Within the Sri Lankan context, ERP implementations are still in the early stages, so it would be very useful to understand the factors that affect user satisfaction with such systems. Novelty: The findings identify what factors ERP vendors can focus on when making changes to their commercial products and give managers an idea of what factors they should consider when choosing the right ERP system for an organization.

Influential Characteristics and Benefits of Cloud ERP Adoption in New Zealand SMEs: A Vendors’ Perspective

Cloud enterprise resource planning (ERP) systems are hosted services offering opportunities for small and medium-sized enterprises (SMEs) that often lack IT resources. Few studies have examined the adoption of cloud ERP systems in SMEs, specifically, from the perspective of cloud ERP vendors who are the domain experts. Drawing on vendors’ perspectives in the New Zealand (NZ) context, this paper evaluates the influential characteristics for adopting cloud ERP systems in SMEs. The paper uses an integrative model combining the technological, organizational, and environmental (TOE) framework with the unified theory of acceptance and use of technology (UTAUT) based on individual dimension for a holistic evaluation. Findings reveal novel characteristics including system reliability and data security that influence adoption of cloud ERP. Further, benefits are identified such as reduced cost and time for deployment, increased scalability, and improved accessibility. The paper presents new insights that can help SME managers successfully adopt cloud ERP in their firms in addition to providing practical guidelines for adoption in NZ. The development of a theoretical model integrating TOE and UTAUT is a novel approach, substantially contributing to the body of knowledge.

Enterprise resource planning system reforms of European Union member states in association with central government accrual accounting and IPSAS adoption

PurposeThis paper examines the enterprise resource planning (ERP) systems of 27 European central governments and the governments' respective information technology (IT) reforms, facilitator role and association with accrual accounting reforms as premise of the International Public Sector Accounting Standards (IPSAS).Design/methodology/approachThis paper presents a qualitative and content analysis of 27 European Union (EU) member states (MSs) regarding the states' IT and accounting maturity in association with accrual accounting as breeding ground for IPSAS convergence based on published surveys on behalf of Eurostat, web data and emails collected from authorized officials.FindingsThis paper has found that (1) increased accounting and IT maturity scores of central governments are associated with the establishment or upgrade of ERP systems; (2) ERP systems prove to facilitate and support accrual accounting adoption; (3) in majority, EU MSs adopt similar ERP vendors to implement accrual accounting reforms; (4) with prevalence among ERP vendors, the Systems Application Products (SAP) ERP software proves to be a success story toward public sector accounting (PSA) reforms.Research limitations/implicationsRespective information on the ERP systems' facilitation to financial accounting reforms is collected only for 17 central governments.Originality/valueThis paper highlights the facilitation of ERP systems as reform drivers to accrual accounting change of EU MSs, through IT modernization. This paper links the ERP practices with specific ERP vendors pointing out the vendors' similarities. This paper presents examples of European ERP reforms and sets the reforms as reference for central governments that wish to embark on ERP and accrual accounting reforms.

Enterprise Resource Planning Systems in Iran

Enterprise Resource Planning (ERP) software packages have been widely implemented in the developed world since they first appeared on the market in the late 1970s. In the developing world, however, the lack of the human and financial resources needed for such projects, and the non-availability of sales and support offices for western-based ERP vendors, has limited the uptake of ERP software. However, in Iran, there has been significant recent growth in the development of homegrown ERP software solutions. These products are usually more customizable than western-based ERP products and can thus be adapted more readily to specific user requirements. Using a case study approach, this article examines the origins and development of one of these companies – the Behko software company, and assesses its main product, and how it has been implemented in a typical end-user company. The article concludes that the homegrown ERP sector in Iran is making a significant contribution to the provision of information systems in the country, and is competing successfully with western-based alternatives.

Utilization of ERP systems in manufacturing industry for productivity improvement

In commercial enterprises, the Enterprise Resource Planning (ERP) system is a well-known and frequently used solution for process integration and automation, performance enhancements, and cost savings. Enterprise Resource Planning (ERP) systems are practical information technology (IT) solutions that provide managers with sufficient data in research. ERP collects data from all of a company's functions, giving the entire organisation a broader perspective. ERP systems are capable of controlling the entire firm by tracking supply, requests, scheduling, finished inventory goods, and other critical information that is necessary to management. By adding functionality to previous industrial resource planning systems, the purpose is to harmonise operations and procedures inside a manufacturing organisation. Successfully deployed Enterprise Resource Planning systems can deliver considerable strategic, operational, and information-related benefits to the relevant enterprises. The majority of data on the failures and achievements of such systems are now based on reports from large manufacturing and service firms. ERP vendors, on the other hand, are increasingly focusing their marketing efforts on small and medium-sized organisations. We address some of the implications of ERP systems for the next generation of prospective departmental applications in Manufacturing and Enterprise Management in this article.

Modeling and Verification of ERP Functional Requirements based on Colored Petri Net

The rise of enterprise resource planning (ERP) systems has been a major event in the software industry and it became a solution for most enterprises to manage their data and business processes. Successful ERP implementations can reduce costs by improving efficiency then lead to improved company performance and better competitive edge. Despite these benefits and the age of ERP existing for several decades still high percentage of implementation failures are documented. ERP is packaged software designed by following the best practice from the specific industry to support typical business processes in the entire industrial field, it was designed by ERP vendors and used by the organization which implement it. Since the designer and user are two independent entity misalignments between user’s needs and the software design are often happen. The misalignment define new specific requirements must be embedded into selected ERP. Requirement engineering (RE) is a main part and initial activity of software engineering concern about defines stakeholder requirements, needs and desire. Requirements engineering is the basis for efficient software implementation and quality management. Tools and theories which support RE in general are numerous nowadays; however, the task of providing a tools and theories that specializes in Requirements engineering for Enterprise resource planning systems has been addressed rarely. For that; this paper discusses modelling and verification of ERP functional requirements based on colored Petri nets (CPN) after evaluation of different Business process modelling techniques by using analytical hierarchy process (AHP). CPN considered one of powerful business process modelling techniques and using it help in stakeholder involvement and appropriate organization’s business process representation. The nature of colored Petri nets that help in verification of internal completeness and consistency of ERP functional requirements model.

Exploring the Relationship between Conflict Management and Transformational Leadership Behaviors for the Success of ERP Customization

ABSTRACT Many companies customize commercial enterprise resource planning (ERP) packages to meet their specific needs by collaborating with the ERP vendors. Nevertheless, research into the relationships among conflict management (CM), transformational leadership, and the performance of ERP customization projects are limited. This study addressed this issue through an in-depth case study. The results indicate the importance of mapping between CM approaches and transformational leadership behaviors in terms of enhancing project performance. Research implication are discussed subsequently.

DETERMINANTS OF ENTERPRISE RESOURCE PLANNING (ERP) AND COMPREHENSIVE MARKETPLACE IN LIBYA

Enterprise Resource Planning (ERP) is an enterprise that incorporates and monitors all company operations and procedures across the whole organisation through an extensive information system. ERP vendors are now concentrating more on SMEs because of the near saturation of large enterprises’ ERP adoptions. More SMEs are implementing ERP systems because of globalisation, alliances, value networks, and the widespread flow of knowledge through and within SMEs at present. This study was focused on 80 leading Libyan business organisations catering to local and international trade, manufacturing, trade, banking and hotel services. The risks of adoption relate to the fact that small and medium-sized enterprises (SMEs) have limited capital and unique features.
 
 <p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0770/a.php" alt="Hit counter" /></p>

Analysing the factors affecting the selection of ERP package: a fuzzy AHP approach

Contribution of small and medium scale enterprises is significant in development of any country, specifically developing countries like India. Therefore, synchronization and integration of their business processes and functions through effective and efficient information sharing is vital. Hence, enhancing their competence through the adoption of an appropriate Enterprise resource planning (ERP) system is crucial to improve their competitiveness in the competitive scenario. Under this backdrop, this paper analyses pertinent factors for selecting an appropriate ERP system for SMEs. This mix-method research involved triangulation design by merging both quantitative and qualitative techniques. Factor Analysis was applied for selection of relevant factors affecting ERP procurement decision. Fuzzy Analytical Hierarchy Process approach, based on triangular fuzzy numbers, was used to rank these factors. Further, sensitivity analysis was performed to ensure the robustness of the FAHP results. Cost of deployment was identified as the most significant criteria. On the other hand, ‘Vendor credibility’ was found to be the least significant factor. Criterion ‘User friendliness and Security’ and ‘Need fulfilment’ were ranked as second and third. ERP vendors can use these findings in developing appropriate marketing mix strategies. SME owners can also make use of these findings by collaborating with other SMEs for buying an ERP. This study can be seen as first attempt in investigating and ranking various factors affecting ERP adoption decision for SMEs, specifically in Indian context, using FAHP approach.

Modeling and Verification of ERP Functional Requirements based on Colored Petri Net

The rise of enterprise resource planning (ERP) systems has been a major event in the software industry and it became a solution for most enterprises to manage their data and business processes. Successful ERP implementations can reduce costs by improving efficiency then lead to improved company performance and better competitive edge. Despite these benefits and the age of ERP existing for several decades still high percentage of implementation failures are documented. ERP is packaged software designed by following the best practice from the specific industry to support typical business processes in the entire industrial field, it was designed by ERP vendors and used by the organization which implement it. Since the designer and user are two independent entity misalignments between user’s needs and the software design are often happen. The misalignment define new specific requirements must be embedded into selected ERP.

A Review of Cloud-Based ERP Systems in SMEs

The adoption of Enterprise Resource Planning (ERP) system in small and medium enterprises (SMEs) could offer significant benefits in terms of managing the resources and support business function. However, the traditional ERP systems are quite expensive and have complex procedures for the adoption especially for SMEs. With the introduction of cloud-based ERP systems that have similar functionalities with traditional ERP, SMEs are now able to adopt this system. However, the adoption of cloud ERP remains low and question arise on how to encourage SMEs to adopt this system. Drawing from management and Information Systems literature, this study proposes and conceptual framework for cloud ERP adoption among SMEs. Using archival analysis approach and technology-push and demand-pull as the theoretical background, this research has come out with six main themes namely: firm qualities, internal pressure, external pressure, technology features, organizational readiness and external support. This paper will give significant benefits to ERP vendors to understand their potential buyer’s behaviour towards the adoption of cloud ERP.

Analysis of ERP implementation to develop a strategy for its success in developing countries

Research studies provide evidence of large number of Enterprise Resource Planning (ERP) projects implementation failures. Even then organizations are shifting their strategic focus on ERP to gain various tangible benefits. The key objective of this research study is to develop a strategy based on empirical evidences to overcome the issues of ERP implementations failure for developing countries like Pakistan. The mixed method of research with sequential strategy has been used to explore and explain the realities behind success and failure of ERP implementation. In the first phase of the research, qualitative data has been gathered through extensive literature review and interviews. NVivo 10 software has been used to explore the critical success factors of ERP implementation. In the 2nd phase of the research, surveys have conducted. SPSS 20 tool has been used for applying exploratory factor analysis and then Partial Least Square based Structural Equation Modelling (PLS-SEM) with Smart PLS 3 has been used to know the existence and strength of relationship between dependent and independent variables identified in the study. It has been found that Commitment by the Top Management, Project-Management, Change Management, Business Process Re-Engineering have strong relationship with the successful implementation of ERP, whereas Training-education and Vendor management have been found to be less significant for the ERP implementation success. This study has provided a great contribution for the recipient client organizations, ERP implementers, ERP vendors and Consultants intending to join the implementation cluster. The implementation strategy was validated through a case study in public sector organization which gave encouraging results.

Job satisfaction of users in enterprise resource planning system environment- the case of Vietnam

In the context that the use of enterprise resource planning (ERP) system becomes more and more popular, this study seeks to investigate the relationship between task-technology fit (TTF) and job satisfaction to provide an additional evidence for evaluating the success of ERP application. Data was collected from a survey on 225 users of ERP systems in enterprises in Vietnam. The results from PLS analysis revealed that TTF is positively correlated with job satisfaction in an ERP environment. This study provides empirical evidence for the application of background theories including TTF and information systems success by DeLone and McLean. In addition, the results also added to the literature the success of ERP, in particular the job satisfaction of ERP users. On the basis of these results, businesses can plan to apply ERP to increase the job satisfaction, thereby increasing the likelihood of success in ERP application. At the same time, ERP vendors and implementers can provide better advice and support for their customers.

COMPARISON BETWEEN CLOUD ERP AND TRADITIONAL ERP

The Enterprise Resource Planning (ERP) system is one of the most important systems that institutions of different types, whether private or governmental, implement. Because of the great development in Internet services and increased dependence on the infrastructure of companies that provide Cloud services, which led to the development of ERP design, and the emergence of many types of ERP systems, which rely on Internet services. The most important of the ERP types such as Web-based ERP and Cloud ERP in addition to the traditional type of ERP system, so designers and vendors of ERP systems such as Oracle and SAP are turning to ERP system design based on Cloud technology and providing the ERP system as a service for monthly and annual subscription, where the system is outside the organizations without need to exist within the organization. The purpose of this paper is to study the various types of ERP systems and to explain the most important differences between Cloud ERP and Traditional ERP. This helps organizations to choose the right type of ERP system that organizations seek to implement to improve their performance and achieve their different objectives by selecting the appropriate application type for the planning system Enterprise resources to achieve their goals.