Enterprise Resource Planning Service Research Articles

Leveraging ERP systems for improving ERP effectiveness in emergency service organizations: an empirical study

PurposeThe purpose of this paper is to examine the factors that influence enterprise resource planning (ERP) effectiveness within the context of emergency service organizations. Drawing on information systems (IS) effectiveness, ERP implementation and job satisfaction literature, the authors posit that user involvement, top management involvement and training satisfaction are the antecedents to perceived job satisfaction, and perceived job satisfaction leads to ERP effectiveness in emergency service organizations.Design/methodology/approachSurvey methodology is used for collecting data for this research, and the PLS-SEM technique is used for analysis.FindingsResults indicate users will be more satisfied with their training if their inputs are taken into account during their training and the top management is actively involved during the training process. Further, if the users perceive that they are adequately trained, they will be more satisfied with their jobs in using ERP, which will also lead to more effective ERP usage in emergency service operations.Research limitations/implicationsThe focus of this study is on a single emergency service organization and thus may not be generalizable to other sectors. The authors extend ERP research to the context of emergency service organizations and thus add to the literature on ERP and emergency services. They conceptualize perceived job satisfaction to integrate roles, teamwork, supervisor and their perception regarding their potential to grow in the organization.Practical implicationsThe managerial contribution of this research is to identify the motivational aspects and provide practical insights into the effective use of ERP systems for emergency service organizations. From a managerial perspective, the study provides a framework for both IS and emergency service providers/executives to understand and evaluate the factors that help them use ERP effectively in their firms.Originality/valueThis study extends the knowledge of ERP systems. While most of the ERP research focuses on implementation, the authors’ focus is on the effective use of ERP in emergency service organizations. They focus on identifying key factors that are important to using ERP effectively, specifically in emergency service organizations.

Uticaj sistema za planiranje resursa na ishode poslovnih procesa u turističkim kompanijama

Enterprise Resource Planning (ERP) is a system that allows managers to predict, plan, control, measure and analyze all resources within the business system. Such systems help companies improve their business, allowing them to create a single database for the realization of various business processes among different areas, such as production, finance, supply chain management, human resources, customer relationship management. Accordingly, the aim of this study is to test the relationship between the use of ERP and business process outcomes in tourism companies. Based on the DeLone and McLean (D&M) theoretical model, the paper identifies the key factors for the successful implementation of ERP systems in tourism companies. Research results show that ERP system quality, ERP information quality, ERP service quality, and external pressures positively influence the perceived usefulness and satisfaction of ERP system users. The organization factor, top management support, perceived usefulness and satisfaction of ERP system users have a positive effect on the outcomes of business processes.

Development and validation of an improved DeLone-McLean IS success model - application to the evaluation of a tax administration ERP

Enterprise resource planning (ERP) is critical to an organization’s success. However, the factors that contribute to the success and usage of these ERP systems have received little attention. This study developed and validation of an improved DeLone-McLean IS success model. Additionally, we examined the factors which influence ERP system usage, employee satisfaction, information quality, service quality, and system quality, as well as the factors that influence the system’s overall success. The proposed model is based on a mixed-methods case study (MM-CS). The results show that the proposed model significantly measures the success of an ERP system. The organizational climate, the information quality, the system quality, and the service quality all have an impact on the usage of an ERP system. The proposed model also shows that the use of an ERP system, training and learning, and the three information (IS) quality constructs are all significant predictors of user satisfaction. The results also indicate that gender and years of ICT use on the path of ERP users have a moderating effect on the relationship between teamwork & support and use.

Determinants of cloud ERP adoption in Jordan: an exploratory study

Enterprise resource planning (ERP) systems are usually adopted through two major options: cloud computing or on-premise infrastructure. The issues related to hardware, servers, implementation costs, and facilities, which are necessary to run on-premise ERP systems, are rather great for small and mid-sized enterprises (SMEs). The purpose of this research is to highlight the factors influencing cloud ERP adoption among SMEs. The technological, organisational, and environmental (TOE) model will be used as a theoretical base. This qualitative, exploratory study gathers data from 13 different SMEs and cloud ERP service providers through semi-structured interviews, focusing on SMEs in Jordan. According to our results, support from both service providers and top management within the company play an important role in whether a firm adopts cloud ERP services, in addition to a number of other factors at varying rates. Research findings can be used by service providers and business owners to enhance their approach to cloud ERP by showing the reasons why some SMEs chose to adopt this technology and others did not. Cloud ERP providers need to intensify their efforts to build a progressive environment for their services that will eliminate any ambiguity regarding this type of technology.

Evaluating Critical Success Factors of ERP Implementation in SMEs

This paper is aimed at reviewing present state of the art (1998-March 2019) on the impact of Enterprise Resource Planning (ERP) implementation in Small and Medium Enterprises (SMEs). It includes critical success factors and critical failure factors.The technique depends on writing survey for optional information gathering. It characterizes the expressions that are utilized to get explore papers from databases and advanced studies on the ERP implementation in SMEs. It additionally incorporates the consideration and prohibition criteria to improve nature of papers. At that point methodical audit is made on the accessible papers to research the effect of ERP usage in SMEs.Critical factors are identified for success and failure of ERP implementations and actual impact of the same on SMEs (add actual success and failure factors here besides impact). The research found in this paper has limitations in terms of the period of which research papers have been reviewed. An implicit limitation is that it does not consider an empirical study except focusing on the state of the art found in the research area. However, its insights will have potential benefits and the directions for future work helps in further scope of the research. This paper contributes to the research on the impact of ERP implementation on SMEs either positively or negatively. It discovers critical success factors, critical failure factors and impact through secondary data collection method. The insights will help SMEs and stakeholders of SMEs and ERP service providers to know the reasons for failure or success and take necessary course of action.

ERP Service for Small and Medium Enterprises in Saudi Arabia

<p>This paper aims to present the benefits of enterprise resource planning (ERP) service over traditional ERP through the development of ERP in the form of software-as-a-service<br />(SaaS). This service is published in response to the fact that traditional ERP is rarely implemented in small and medium enterprises (SMEs) in Saudi Arabia due to the high<br />cost and risk of implementation failure. This paper can be used to encourage SMEs in Saudi Arabia to exploit ERP service. ERP service can be accessed by client via any<br />programming interface over an Internet connection without special configuration, thus highlighting the core competencies of the SMEs. As a prove of concept, the stock service<br />is published as a concrete ERP service. Two types of application were developed to access the service: desktop and smartphone based application. Based on a simple qualitative<br />assessment, it is acknowledged that ERP service is advantageous over traditional ERP systems in terms of its scalability, agile implementation, global accessibility,<br />mobility, low operational costs, lack of upfront costs, best practices, rapid upgrading, and interoperability among other services.</p>

Role of cloud ERP on the performance of an organization

PurposeCloud-based enterprise resource planning (ERP) enables an organization to pay for the services they need and removes the need to maintain information technology infrastructure. The purpose of this paper is to empirically test the role of cloud-based ERP services on the performance of an organization. Here, the performance is categorized as supply chain performance and organizational performance that comprises of financial performance and marketing performance. Contingent resource-based view (RBV) theory was used to develop a theoretical framework in which supply base complexity (SBC) acts as a moderating variable on the relationship between cloud ERP and the performance.Design/methodology/approachContingent RBV theory is used to explain the relationship between all identified variables in this paper. Partial least squares (PLS) based on structural equation modeling (SEM) is used to empirically test our theoretical framework.FindingsThe PLS-SEM analysis of 154 respondents supports the contingent RBV theory. Six hypotheses – out of the eight hypotheses formulated in this paper – are supported by data.Research limitations/implicationsGiven this study was conducted in India where the potential of cloud ERP has not been fully implemented yet, the results may reflect more of perceived usefulness of this technology. The authors have attempted to understand the effect of SBC as a moderator in the relationship between cloud ERP and organizational performance which may not be the only moderator affecting this relationship among other potential moderators.Originality/valueThis paper empirically validates the theoretical framework based on the contingent RBV theory as it mitigates the static nature of the resource-based view approach suggested in the seminal article of Barney (1991).

Perceived Use and Acceptance of Cloud Enterprise Resource Planning (ERP) Implementation in the Manufacturing Industries

The purpose of this study was to gain an insight into perceived use and acceptance for implementing an enterprise resource planning (ERP) system and the decision whether to contract out the ERP service to a cloud provider. A non-experimental, quantitative method of analysis was used for this research and a survey instrument developed by Venkatesh (2003) was used to gather data from information technology professionals in the United States. The data generated were tested using Chi Square and Multiple Regression. Chi square was used to test the hypotheses and the result establishes a pertinent relationship between the dependent variable and the independent variables. Multiple regression analysis was also conducted on the four independent variables and all of the independent variables tested have a p- value that is greater than 0.05 (p>0.05). Hence, it was concluded that the null hypothesis be accepted for all the four independent variables tested.

Assessing ERP post-implementation success at the individual level: Revisiting the role of service quality

Whereas previous studies have devoted great attention to the success of Enterprise Resource Planning (ERP) system implementation, this study aims to investigate how the different qualities of an ERP system affect its post-implementation success from the user's perspective. We refined DeLone and McLean's IS success model to examine the relative importance of ERP system quality, information quality, and service quality to post-implementation success, with users’ satisfaction, users’ individual benefits, and a very critical yet seldom investigated variable, users’ extended use of ERP systems, as the outcome variables. Our research model was empirically examined with data from 151 ERP users. We found that service quality, in conjunction with system quality and information quality, significantly affects ERP post-implementation success in terms of user satisfaction. More importantly, service quality was found to significantly interact with information quality and system quality to promote an ERP system's post-implementation success by increasing employees’ extended use.

An empirical study of enterprise resource planning integration

Enterprise Resource Planning (ERP) systems are very popular systems for information management in the global business environment. We investigate which of five levels of ERP integration contribute to a global or local ERP implementation strategy. The five levels of ERP integration are: system-specification, system-user, island of technology, organizational, and socio-organizational integration. We conducted an empirical study in the United States that included 102 ERP professionals from two user groups, global ERP system users and local ERP system users. We discovered that system-specification and organizational integration significantly influence the implementation of local ERP systems while system-specification and socio-organizational integration significantly influence global ERP service implementation. The model explains 44 percent and 52 percent respectively of ERP adoptions within the two groups.

Maintaining ERP Packaged Software – a Revelatory Case Study

For many organizations, maintaining and upgrading enterprise resource planning (ERP) systems (large packaged application software) is often far more costly than the initial implementation. Systematic planning and knowledge of the fundamental maintenance processes and maintenance-related management data are required in order to effectively and efficiently administer maintenance activities. This paper reports a revelatory case study of Government Services Provider (GSP), a high-performing ERP service provider to government agencies in Australia. GSP ERP maintenance-process and maintenance-data standards are compared with the IEEE/EIA 12207 software engineering standard for custom software, also drawing upon published research, to identify how practices in the ERP context diverge from the IEEE standard. While the results show that many best practices reflected in the IEEE standard have broad relevance to software generally, divergent practices in the ERP context necessitate a shift in management focus, additional responsibilities, and different maintenance decision criteria. Study findings may provide useful guidance to practitioners, as well as input to the IEEE and other related standards.

Influence of SME characteristics on knowledge management processes

PurposeMuch of the literature on knowledge management (KM) has focused on KM practices in large organisations where KM seems to encompass every KM process from capture of knowledge to its eventual reuse. Small and medium‐sized enterprises (SMEs) practise KM processes to a lesser degree or differently owing to their special characteristics and limitations. The purpose of this study is to understand how the special characteristics of SMEs influence their KM processes.Design/methodology/approachAn in‐depth exploratory research study using a multi‐case design was conducted in four SMEs in Thailand. Four enterprise resource planning (ERP) service providers – two locally owned and two subsidiaries of multinational companies – participated in this qualitative study.FindingsThe analysis demonstrates that, in general, ownership and management structure as well as culture and behaviour characteristics of SMEs seem to have a more positive effect than other SME characteristics on KM processes. System, process and procedure, and customer and market characteristics have a more moderate effect. Human capital management seems to hinder somewhat rather than facilitate KM processes.Research limitations/implicationsThe study covers four organisations; all are ERP service providers. Hence, the results may not directly apply to other types of business such as manufacturing or trading.Originality/valueThe findings may be used as prescriptions for improving KM practices in SMEs. Further, this study may also serve as a basis for future quantitative research studies constructed to generalise these findings.

Crystal Ball For Business

This article focuses on developments in the enterprise resource planning (ERP) systems. The way companies acquire ERP services in the future will likely change radically, too. Midsize companies can expect to say goodbye to the large-scale systems and their steep training curves by letting someone else house the system and worry about maintenance. ERP systems link manufacturing with business processes like new orders, purchasing, credit, accounting, supply chain management, and planning. Vendors are looking to catch the attention of potential clients and get them back on board and away from the workaround. Businesse s looking for the capabilities that ERP can give them minus its headaches will more often turn to outside services. In an outsourcing scenario, a company uses some or all the modules in an ERP system over a secure network link to the service's computer center. Although ERP systems have been perceived as clunky and expensive of late, the industry is far from moribund. In fact, the applications are becoming nimbler and have the potential to become even more practical in the years ahead.

Enterprise resource planning competence centres: a case study

PurposeTo describe the establishment of a Swedish enterprise resource planning (ERP) competence centre (CC), with assistance from Finnish colleagues and modelled on their CC.Design/methodology/approachBy outlining the input of Finnish colleagues and using the concept of the Finnish ERP CC, develops the history of the establishment of the Swedish model during 2001‐2003.FindingsFollowing a European IT consultancy company building a new Baan CC in Sweden brings new lessons from the field. Reasons for failure were shown to be: a dropping market, high entry barriers and an underestimation of resources needed for building a new ERP CC. Barriers preventing success in the ERP business were found.Practical implicationsCorporate templates, migrated sites combined with aggressive competitors and demanding price conscious customers have changed the ERP maintenance business and made the organisation hierarchical. Difficulties for new entrants in the ERP service business where customers pick and change supplier.Originality/valuePresented a unique case study that outlines and discusses the mentorship between Swedish and Finnish ERP CC initiatives.