Enterprise Content Management Systems Research Articles

Initial Presentation of SLE among the Different South African Ethnic Groups

Background: Systemic lupus erythematosus (SLE) is a chronic, immune-mediated, inflammatory multi-organ disease. It is characterized by a variety of clinical features including abnormalities of the joints, skin, kidneys, lungs, heart, blood and brain. In addition to gender, genetic, environmental, hormonal and chemical factors appear to play a role in disease activity. Previous studies in South Africa have shown an increasing trend of new diagnoses of SLE patients, with increasing target organ damage but there is an obvious distinction between different organs in terms of incidence. The primary aim of this study was to identify the major initial presentation of SLE patients among the three main South African ethnic groups: Black, Mixed ethnicity, and White. Material and Methods: This was a retrospective descriptive and analytic study in which patients with SLE were compared among the three ethnic groups in South Africa. Data was obtained from patient’s records contained in the Enterprise Content Management System (ECM) and medical records. Results: A total of 198 patients were seen in the Rheumatology Division with SLE between March 1993 and November 1999. The study showed that the most affected group was the mixed ethnicity population (81.4%), followed by the black African group (11.6%), then the white group (7%). Arthritis was the most frequent disorders among the three-different ethnic groups. However, there appear to be some differences in the autoantibody profile.
 Conclusion:This study focused on the initial presenting symptoms. A long-term cohort on the development of the disease may yield further results on possible ethnic differences, and continued research into susceptibility loci and phenotypic associations in enriched multi-ethnic cohorts and looking for the causes of death among the three ethnic groups and related to the first presentation is suggested.

Proficient use of Enterprise Content Management systems for access and use of records for decision-making

The paper critically reviews literature on Enterprise Content Management Systems (ECMS). The paper argues that previous studies do not address the complete implementation process of the ECMS. The focus of previous studies has been on the pre-deployment and the actual use of ECMS, leaving out the proficient use of the ECMS after deployment. This paper reviews 43 publications on factors that contribute to the proficient use of the ECMS to access and use records with the aim of determining the current state of knowledge on the subject. The paper reveals that continuous ECMS training; change management and awareness programmes; access to the system by all staff; a robust Information and Communication Technology (ICT) infrastructure for continuous accessibility of the system; integration with existing records producing systems; compliance with legislation, standards, and policies are enablers for the proficient use of ECMs. However, publications on access to the ECMS by all staff and compliance with legislation, standards, and policies, were scarce. Therefore, an agenda for future ECM research is suggested. In addition, the paper proposes a conceptual framework to guide organisations on success factors to consider before, during, and after deployment of an ECMS to facilitate access and use of records. The paper is significant in that it identifies gaps where further research is needed as well as applicable research approaches to be explored in future studies. In addition to contributing to electronic records management and ECM research, the proposed conceptual framework may be used for future studies and to guide ECM strategies.

Enterprise Content Management system implementation: Insights from the National Library and Archives of UAE

This study aims to elucidate the key elements that contribute to the successful execution of an Enterprise Content Management (ECM) system. The insights provided are based on the experiences of professionals at the National Library and Archives of the United Arab Emirates (UAE) during their ECM implementation. An interpretive philosophical model, along with qualitative methodologies such as interviews and focus group discussions were employed for data collection. The participants included professionals from the UAE's National Library and Archives who played a significant role in the ECM system's implementation. A thorough review of relevant literature was also carried out to validate and reinforce the viewpoints obtained from the interviewees and focus group participants. The study discovered that comprehensive business needs assessment, detailed research, system compatibility, clarity of policies, and effective change management are vital for the successful roll-out of an ECM system. However, it's worth noting that the proposed implementation model offered in this study may not be all-encompassing. The insights shared are limited to the experiences of one archival institution, and the literature consulted may not cover all existing viewpoints. Despite these limitations, this research provides essential guidance, particularly to national archival institutions contemplating the adoption of ECM systems. It underlines the importance of ECM in effectively managing an organization's structured and unstructured data and emphasizes the need for due diligence during ECM implementation. Further research is recommended to explore the advantages arising from the successful implementation of an ECM system.

Relationship Between Ease of Use, Content, and User Satisfaction on Enterprise Content Management System (ECM)

Technology advancement accelerated the movement of papers to digital platforms, resulting in the establishment of Enterprise Content Management Systems (ECM). Organisations are embracing ECM to maintain records and increase company productivity. Consequently, this research aims to determine the relationship between ease of use, ECM system content, and user satisfaction. The population of this study consists of 130 respondents. The researcher used simple random sampling technique to determine the estimated of 97 individuals as a sample size of the respondents for this research. A set of questionnaires were adopted from previous studies and distributed using email and WhatsApp application. However, only 52 questionnaires were received from therespondents. Data analysis was performed using SmartPLS version 3. Based on the findings, there was a significant association between the content of the ECM system, ease of use, and user satisfaction. In conclusion, all the hypotheses were supported

Enterprise Content Management (ECM) System Architecture for Capital Project at Oil and Gas Company

The Enterprise Content Management System (ECM) is an improvement over the Document Management System (DMS) solution. In a DMS solution, corporate documents will be managed at the document level (access rights and document distribution processes) while in an ECM solution, documents can be managed down to the level of content contained in the document. Companies who are engaged in the oil and gas industries, are facing intense business competition and to be able to win the competition, companies must be able to increase their HSE (Health, Safety, and Environmental) supervision. Document content management systems are needed by companies that have capital projects, including oil and gas companies. Before a company builds and implements an ECM solution to manage project capital documents, it is necessary to build a system design architecture so that the built ECM solution can meet user needs in managing documents down to the content level. ECM is one of the enterprise solutions, so an Enterprise Architecture (EA) scale system design is needed with a focus on Digital Enterprise Architecture (DEA). This research produces a reference in the process of making ECM architecture in order to manage project capital documents in oil and gas companies.

Modeling of an Enterprise Knowledge Management System Based on Artificial Intelligence

ABSTRACT Enterprise knowledge management research is required to improve the enterprise content management system and knowledge management theory. A general model of knowledge integration is developed based on the concept of multi-view modelling, starting with the necessity for knowledge integration and application in the networked manufacturing process of complex products. This paper used social exchange theory to explain chain transmission’s online knowledge transfer process and analysed the related influencing factors. In addition, the key technologies that need to be solved to achieve knowledge integration, including the integration of distributed heterogeneous knowledge among enterprises, correlation integration, and integration of knowledge and manufacturing processes, were pointed out. The fuzzy theory was used to establish the knowledge extraction mechanism and reference model library from the project model to the dedicated reference model. Finally, we established a layered diffusion model that fits the characteristics of online knowledge transfer.

A sustainable enterprise content management technologies use framework supporting agile business processes

ABSTRACT Organisations invest in a considerable number of resources towards implementing Enterprise Content Management Systems (ECMS), expecting productive outcomes from the ECMS utilisation. A well-designed ECMS is impressive and deserves admiration, but to the organisations the ECMS limited value is often a major highlight. This motivates this study to understand how sustainable investment in Enterprise Content Management (ECM) technologies could support organisational Agile Business Processes (ABP). In studying how different organisation types utilise ECMS, the research employs a cross-sectional multiple-case studies approach with participation of seven large-scaled organisations. An investigation and an exploration into how these organisations interacted with ECMS are pivotal to the research. Based on the qualitative data analysis, this study proposes a sustainable ECMS-use framework that explains how ABP could benefit from it. Essentially, the framework enlightens researchers and practitioners to leverage ECM technologies for different work practices supporting ABP and organisational structures.

Agent-based access control framework for enterprise content management

Telework is an important alternative to work that seeks to enhance employees’ safety and well-being while reducing the company costs. Employees can work anytime, any where and under high mobility conditions using new devices. Therefore, the access control of remote exchanges of Enterprise Content Management systems (ECM) have to take into consideration the diversity of users’ devices and context conditions in a telework open network. Different access control models were proposed in the literature to deal with the dynamic nature of users’ context and devices. However, most access control models rely on a centralized management of permissions by an authorization entity which can reduce its performance with the increase of number of users and requests in an open network. Moreover, they often depend on the administrator’s intervention to add new devices’ authorization and to set permissions on resources. In this paper, we suggest a distributed management of access control for telework open networks that focuses on an agent-based access control framework. The framework uses a multi-level rule engine to dynamically generate policies. We conducted a usability test and an experiment to evaluate the security performance of the proposed framework. The result of the experiment shows that the ability to resist deny of service attacks over time increased in the proposed distributed access control management compared with the centralized approach.

Hybridization of Intelligent Solutions Architecture for Text Understanding and Text Generation

This study proposes a new logical model for intelligent software architecture devoted to improving the efficiency of automated text understanding and text generation in industrial applications. The presented approach introduces a few patterns that provide a possibility to build adaptable and extensible solutions using machine learning technologies. The main idea is formalized by the concept of expounder hybridization. It summarizes an experience of document analysis and generation solutions development and social media analysis based on artificial neural networks’ practical use. The results of solving the task by the best expounder were improved using the method of aggregating multiple expounders. The quality of expounders’ combination can be further improved by introducing the pro-active competition between them on the basis of, e.g., auctioning algorithm, using several parameters including precision, solution performance and score. Analysis of the proposed approach was carried out using a dataset of legal documents including joint-stock company decision record sheets and protocols. The solution is implemented in an enterprise content management system and illustrated by an example of processing of legal documentation.

A Study on the Improvement of the Intention of Continuous Use of Enterprise Content Management System: Focusing on the Technology Acceptance Model

A Study on the Improvement of the Intention of Continuous Use of Enterprise Content Management System: Focusing on the Technology Acceptance Model

Enterprise content management systems: a graphical approach to improve the creativity during ideation sessions—case study of an innovation competition “24 h of innovation”

Big data could be a “gold mine” for creativity if it is used in the proper way, to this aim, we propose to use content management solutions to improve innovation process. Using ECM (enterprise content management) in the ideation step of the innovation process may enhance the creativity of users to create new knowledge. Organizations have access to multiple information from internal and external sources. This information is present everywhere in the workplace and represent an interesting source of creativity. The access to large databases of information can overwhelm users, in their innovation process, and tend them to return to known solutions which will decrease the creativity. To avoid this situation, we will be coupling the ECM with graphical tools. In this paper, we propose a detailed approach on how to use graphical tools with the ECM by applying the analysis properties from the graph theory in order to be more creative. Then, we present a case study where a team participating in an innovation competition uses our proposed approach at the ideation stage to enhance their creativity. Indeed, we will test this approach to evaluate its effectiveness in the in the 24H innovation competition context.

The Role of Business Processes in Influencing the Decision Support Capabilities of Enterprise Content Management System (ECMS): Towards a Framework

Facing an unprecedented explosion of digital content, many organisations have been left with a large repository of unstructured information. Huge volumes of electronic content have been captured and stored within organisations’ repositories, depriving organisations of the ability to analyse this data properly. As a result, many organisations are facing crucial problems, such as (1) employees wasting 30% of their time looking for relevant information; (2) operational and maintenance cost increases to handle large amounts of data; and (3) loss of opportunities to gain a strategic advantage through proper analysis of organisational data. To overcome these problems, the Enterprise Content Management System (ECMS) was introduced in the early 2000s. Having been researched for a period of 25 years, most prior studies on ECMS focus on a bottom-up approach with the intention of achieving immediate benefits such as cost-reduction, meaningful knowledge work and re-use of previous content. A top-down approach that aims to improve decision-making, resource allocation and competitive intelligence are ignored due to a lack of awareness about the importance of such benefits. Therefore, this research will explore the relationship between ECMS and how it can facilitate decision-making processes. Grounded on previous literature, the contributions of this paper are as follows: first, the paper provides insight into the research from the perspective of ECMS; second, the paper proposes a research model for further exploration of the topic; finally, implications and future directions for research is outlined.

Conceptualising the Benefit Framework of an Enterprise Content Management System (ECMS)

Content management is an organisational effort of managing content, particularly in digital format. Although it has been over 25 years since content management was introduced, this field of study is still considered an emerging topic with unresolved issues-in particular, the subject of benefit achievement. Therefore, grounded on an extensive review of 135 articles, the purpose of this study is to investigate the benefits that organisations can gain through the proper use of an Enterprise Content Management System (ECMS). Subsequently, this paper identifies a list of ECMS benefits and proposes an ECMS benefit framework for further exploration into this field. Our result shows that although ECMS does bring benefits to organisations, these benefits are diverse; indicating that there are certain determinants or factors influencing the achievement of such benefits. Moreover, it is also found that in the context of the benefit framework of Shang and Seddon [10], three categories were found relevant to the field of content management: operational benefit, managerial benefit, and strategic benefit.

Semantic analysis implementation in engineering enterprise content management systems

The paper introduces a new solution for semantic analysis implementation in modern enterprise content management (ECM) systems. The system of semantic analysis is intended for the intellectual analysis of enterprise official and technical documents based on machine learning, namely the extraction of the specified attributes from them for further use. In this paper it is proposed to implement semantic search using the extracted data configurator, which is responsible for creating and managing ontologies. From the configurator of the extracted data by the name of the document type, a graph is generated containing attributes to be extracted (official terms and sections, dates, etc.), regular expressions to search for sentences that probably contain the desired attribute, Yargy and regular rules for extracting attributes from the arrays of sentences. The proposed solution was successfully probated and tested on a dataset containing engineering enterprise contract agreements and protocols.

Evaluating Factors Affecting User Satisfaction in University Enterprise Content Management (ECM) Systems

Higher learning institutions (HLIs) are implementing enterprise content management (ECM) systems as web portals that are helping them interact with and serve their students better. However, there is a paucity of research that has evaluated the factors that account for students using their university’s portals. As a case study and using the D&M IS Success Model as a guiding lens, this paper explored the factors that influence Limkokwing University of Creative Technology (LUCT) Students to use the university’s portal through a survey. Data was collected from 134 students through Stratified Random Sampling technique that was analysed through Partial Least Square ‑ Structural Equation Modelling (PLS‑SEM). Results obtained show clearly that LUCT students are using the university’s portal as a result of the System Quality and Information Quality which gives them Satisfaction. However, the findings reveal no significant correlation between Service Quality and Satisfaction of the students as well as the System Quality and Behavioural Intention (BI) to use the Systems. This study has given more insights into LUCT Management, Administrators, and Faculties concerning how to handle their Students need. Other implications for both practice and theory were also discussed.

The basics of requirements analysis in the methodology of ECM systems implementation

The article presents the basics of requirements analysis with respect to the general concept and methodology of implementing content management systems in organisations. The essential aim of the article is to present selected aspects of the concept of requirements analysis applied in the case of Enterprise Content Management (ECM) class systems. The literature on applications of IT systems still lacks a systemic approach to the implementation of ECM class systems, and above all, a presentation of the vital role of requirements analysis at the pre-implementation stage. Therefore, this article is an attempt to fill this gap. The first part of the article will present the most important concepts related to the area described. The main content of the article is the second part, which contains a description of the proposed approach to requirements analysis, supported by relevant examples

Implementing Enterprise Content Management Services with an Agile Approach

Every organisation needs access to fast online data in order to meet increasing customer demands. As a result, the information architecture of a company, how it is designed, and how information is managed are very important. Because the amount of content is growing at a precipitous rate, in order to manage it with the greatest efficacy, an online content management system is recommended. The challenge for organisations is to implement and manage a dynamic content management system that is responsive to changing requirements, while providing a structure that contributes to organisational efficiencies. How a content management system is designed and implemented (e.g. with Office 365, SharePoint, G Suite, or SAP OpenText) determines its success. This paper discusses using Agile approaches for business content management systems, to ensure that they will be used to their full potential.This conceptual research paper looks into the current context of Enterprise Content Management (ECM) and the desirable qualities of an Agile approach. First, the literature review explores the definitions, elements, benefits, and recent trends around ECM. Then, the paper discusses Agile project management (APM) with some major characteristics and typical features. Thirdly, the paper describes how an Agile ECM system should be (e.g., takes advantage of the growing Internet, cloud services, and mobile computing). An Agile ECM can be developed with an APM or a hybrid approach (i.e. using an Agile software development process to create an Agile end product).This paper covers possible methodologies based on traditional and Agile software development approaches. These encourage a flexible development approach to ECM implementation, and promoting end user involvement and their needs. An ECM system should be dynamic enough to meet the demands of future organisational growth and the business environment. It should allow integration with other new software, including those in the organisation and those in the Cloud. Two methodologies (Scrum and MIKE2.0) are explained, along with their strengths and weaknesses. The recommendation is to synthesize them so that future implementations may take advantage of techniques from both. MIKE2.0 can ensure good information governance, while Scrum can provide an innovative team-based approach and user empowerment, which are highly useful for implementing Content Services rapidly.

Implementation of Enterprise-Wide Systems to Manage Trustworthy Digital Records in Botswana’s Public Sector

ABSTRACT This paper is part of InterPARES Trust (IP Trust) four projects which is a multi-disciplinary and multinational research project that explores issues concerning digital records entrusted to the Internet worldwide. As part of the e-government transition in the public sector, Botswana is grappling with a change from manual recordkeeping practices to digital ones, where records might be supported by ICTs or generated within ICTs themselves. Digital records generated within and managed by Enterprise Content Management systems (ECMs) optimized for recordkeeping may require intervention both to be identified as records and integrated in a networked environment where they can be managed for effective e-government services. The paper draws on a bibliography of over 50 published articles in order to examine the state of enterprise-wide systems and ECM applications in the Botswana public service; determine their relationship (if any) to existing archives and records management (ARM) practices; and to contextualize these enterprise-wide systems and ECM applications with acknowledged ARM challenges in Botswana and Africa. It is hoped that the paper will provide evidence and lay the future foundation for the integration of ARM practice in the Botswana e-government drive.

Evaluating the individual and organizational impact of enterprise content management systems

PurposeThe purpose of this paper is to gain a deeper comprehension of the nature of enterprise content management systems (ECMS) success by exploring factors that are important in the context of ECMS success, i.e. how these factors can be measured, and how they are interrelated.Design/methodology/approachThe paper develops a success model specific to the enterprise content management (ECM) domain that builds on the DeLone and McLean information systems (IS) success model. The model is empirically tested by means of structural equation modeling applying the partial least squares approach and using data collected in an online survey.FindingsThe results show that ECMS positively affects organizational content management in terms of efficiency, collaboration and compliance. It also provides evidence that the use of the ECMS alone does not provide impact to the organization, but needs to be moderated either by the impact of the ECMS on the user or the users’ satisfaction of the ECMS.Practical implicationsFor practitioners, the model identifies the factors that influence the success of ECMS. Practitioners can monitor these factors as performance indicators to improve users’ satisfaction with the ECMS and, thus, the success of their ECMS. Furthermore, the results can support practitioners in understanding the multiple facets of ECMS success to improve how they plan and prepare for ECM investments.Originality/valueThe study’s results contribute to theory by extending and empirically testing the D&M IS success model in a new domain and system context. The presented research is the first to empirically validate a comprehensive ECMS success model that extends knowledge related to ECM by examining the relationship between the quality dimensions and the success measures.

E-Government Implementation Process in Rwanda: Exploring Changes in a Sociotechnical Perspective

Abstract Background: Failures in e-government projects to deliver expected results are frequent in the context of developing countries. These are partly attributed to the lack of balanced attention to both technical and social aspects in the implementation. However, there has been limited research on these aspects in the least Developed Countries. Objectives: Taking a socio-technical perspective, this study aims at exploring the extent of changes and effects in the implementation of e-government service-oriented initiatives in Rwanda, one of the Least Developed Countries. Methods/Approach: An empirical investigation was conducted, via interviews at 8 agencies during the period from January 2017 to May 2018. This involved two case projects, an Enterprise Content Management System and a One-Stop e-government system. Furthermore, government documents and online material were analyzed. Results: A number of changes in technology, processes and people aspects were faced in both projects. However, those changes are coupled with secondary effects; there is a need for a better fit between technical systems and social systems of organizations implementing e-government; a larger gap was identified in the first case project. Conclusions: Addressing the issues as a socio-technical system would contribute to improved work systems of agencies and better services.