Enjoyable Interaction Research Articles

The Impact of MOOC Performance and Mediating Effect of Satisfaction with Instructor and Enjoyment of Interaction on Online Learning Self-Efficacy in China

ABSTRACT This study investigated the impact of MOOC performance (independent variable) on online learning self-efficacy (dependent variable). In this study, well-established scales with proven high reliability were selected to measure MOOC quality, satisfaction with instructor, enjoyment of interaction, and online learning self-efficacy. We used correlation analysis, regression analysis, and mediation effects test and the survey findings confirmed that all three aspects of MOOC performance (instruction quality 0.143**, interaction quality 0.262***, and system quality 0.593***) had a positive influence on online learning self-efficacy. Additionally, we delved into how MOOC performance affected online learning self-efficacy, considering the mediating roles of satisfaction with instructor and interaction enjoyment. The results indicated that both satisfaction with instructor and interaction enjoyment partially mediated the relationship between two dimensions of MOOC performance —system quality (0.041* and 0.050**) and interaction quality (0.075*** and 0.081***)— and online learning self-efficacy. Notably, the connection between instruction quality and online learning efficacy was entirely mediated by satisfaction with instructor (0.062**) and enjoyment of interaction (0.032**). This study’s observations underscored the crucial role of MOOC performance in enhancing online learning experiences and creating an environment characterized by enjoyable interactions and strong instructor acceptance. For limitations, the future research could increase the sample size and explored further over a larger geographic area.

The Effect of Bank Clerks' Human Service Quality on Customer Satisfaction: The Mediating Role of Rapport

Purpose: This study aims to investigate the impact of bank clerks' human service quality(HSQ) on customer sat-isfaction (CS), as well as the effect of rapport established between the service provider and the customer on satisfaction. Design/methodology/approach: This study conducted quantitative approach with a survey over five days (from April 7 to 11, 2023) by Macromill Embrain, a professional survey agency, among consumers who had recently visited a bank and had experience using face-to-face services. Findings: The three sub-factors of HSQ, namely professionalism, reliability, and interactivity, had a significant positive impact on the formation of rapport with customers. The sub-factors of rapport, namely enjoyable interaction (EI) and personal connection (PC), were also affected by HSQ. The rapport formed in this way had a significant positive effect on CS. Therefore, the quality of human service provided by bank clerks plays a crucial role in building rapport and ultimately leads to CS. Research limitations/implications: In the financial industry, building rapport between service providers and cus-tomers has a positive effect on trust. With the rise of internet-only banks, it is crucial to establish a rapport with customers to provide differentiated services that cannot be offered by internet-only banks due to their limited avail-ability and business hours. This will also help prevent customers from switching to internet-only banks. Originality/value: This study recognizes that although there are many online-only banks, there is still a customer base that favors traditional banks. The paper aims to explore, from both theoretical and practical perspectives, whether meeting the needs of these customers and providing human service quality and rapport in competition with online banks can address the fundamental issue of customer satisfaction. Therefore, this study seeks to empha-size the importance of HSQ in driving CS, explore the most efficient and effective ways for banks to manage this quality for the continuous acquisition of loyal new and existing customers.

Life Integrate: Unify Your Life, Simplify Your Success

Abstract: Efficient management and organization of personal and commercial data is critical for reducing stress and increasing productivity in the fast-paced digital environment we live in. An inventive smartphone software called "Life Integrate" attempts to meet this requirement by effectively managing duties and merging different facets of life. The project aims to mimic the effectiveness of an AI personal assistant by bridging the gap between contemporary lives and efficient organizing. The software smoothly distinguishes between personal and professional data by utilizing technologies like machine learning and natural language processing, which improves the user experience and efficiency. One to three clicks can easily share data with the app, which adds to its effectiveness and user-friendliness. Aiming to streamline processes, key features include real-time editing, interactive chats, speech-activated assistants, and contextual awareness. The project's emphasis on developing a personal bot that excels at data collection and generates intelligent ideas based on collected data exemplifies an intriguing combination of customization and artificial intelligence. With its 13 primary sub-tabs and extensive questionnaires for storing both personal and professional data, the app offers an approach to organization and management that is user-centric. Effective app development and deployment are ensured by the use of the Flutter and Dart platforms. In general, "Life Integrate" seeks to transform the information landscape, making it easier to acquire and use, and facilitating more enjoyable interactions between humans and machines. With this project, we hope to create a future in which people can easily incorporate technology into their daily lives, increasing productivity and lowering stress levels

IoT Enabled Model with Virtual Assistant for Smart Home Applications

The Internet of Things (IoT) has emerged as a prominent technological opportunity, offering numerous professional prospects. It revolves around establishing wireless communication standards between devices and appliances to enhance daily human life. This particular project aims to create a secure and automated home environment by monitoring and controlling various home appliances using Wi-Fi as the primary communication protocol. Traditionally, wireless communication techniques like Wi-Fi and Bluetooth have been utilized for home automation. However, these methods have limitations such as short range and high costs. To overcome these challenges, this paper proposes the techniques of comfy home automation involve the efficient management of appliances like lights and fans, which not only provide convenience but also save time, reduce the need for manual intervention, enhance home security, and send SMS alerts to the owner in case of fire accidents or gas leakages through a dedicated mobile application. Additionally, it aims to train the virtual assistant to engage in enjoyable interactions with the homeowner, further enhancing the user experience. To implement this, this work utilizes the "NodeMCUESP8266" module, which will serve as the foundation for our system. The integration of this technology will prove especially beneficial for individuals who are physically challenged, elderly, or frequently away from home due to their busy schedules. By leveraging the power of IoT and mobile applications, this paper suggests a smart home automation solution that caters to the specific needs and preferences of homeowners, ultimately enhancing their quality of life.

The Role of Attachment in Improving Consumer-AI Interactions

Abstract A successful implementation of artificial intelligence and robots in the service industry requires the acceptance and trust of consumers. In order to be able to provide similar services as human employees, AI devices and robots have to have the ability to interact and relate to the human consumer and, at the same time, to provide the expected information. Researches in the field of consumer services have shown that empathy and emotions can improve the relation between service employees and consumers, by providing more enjoyable interactions and a better exchange of information. In our research we investigate if the attachment between the consumer and AI devices can facilitate a higher quality of information exchange, a better and more pleasant interaction and if it determines a higher self-disclosing behavior from the consumer. Our results confirm that attachment has a positive impact on consumer-AI interactions, improving the perceived enjoyment of the conversation, a better quality of the exchanged information and determining a higher self-disclosing behavior. These results have important implications on the design of the future consumer-AI-interactions.

Design Principles for Content Creation in Location-Based Games

Location-based games have been around since 2000 across various fields, including education, health, and entertainment. The main challenge facing such games is content generation. In contrast to normal games, content in location-based games is inherently dependent on location. The biggest challenge is the availability of the content globally. Other challenges include player engagement, enjoyable interactions with the real-world environment, safety, and customizability based on player performance and preference. While crowdsourcing has often been adopted as a tool for content creation, this approach requires quality control. Designing high-quality content requires detailed guidelines. In this paper, we introduce design principles for the creation of high-quality content that can survive for long periods of time. These principles are derived from ten years of experience running our in-house orienteering treasure-hunt game called O-Mopsi , which represents a case study in this paper. O-Mopsi allows players to visit pre-defined locations. The design principles are expected to be generalizable to other location-based games as well as to the creation of sightseeing tours more generally.

Impacts of COVID-19 on Future Preferences Toward Telework.

This paper presents a study in capturing the impacts of the mandatory pandemic-induced telework practice on workers’ perceptions of the benefits, challenges, and difficulties associated with telecommuting and how those might influence their preference for telework in the future. Data was collected through an online survey conducted in South Florida in May 2020. Survey data showed that telework indices (either measured through actual behavior or stated preference) before, during, and after the pandemic were heterogeneous across socio-economic, demographic, and attitudinal segments. Before the outbreak, males, full-time students, those with PhD degrees, and high-income people showed higher percentages of involvement in jobs with a telework option. They also had higher pro-technology, pro-online education, workaholic, and pro-telework attitudes. During the pandemic, professional/managerial/technical jobs as well as jobs with lower physical-proximity measures showed the highest telework frequency. In view of future telework preferences, our analysis showed that those who were more pro-telework, pro-technology, and showed less dislike of telework dislike preferred higher telework frequency. A structural equation model was developed to assess the impacts of different predictors on telework behavior before the pandemic and preferences after the pandemic. While telework frequency before the pandemic was highly affected by the pro-telework attitude, the after-pandemic preferences were influenced by several other attitudes such as dislike telework, enjoy interaction, workaholic, as well as productivity factors. This might confirm the assumption that the mandatory practice through the pandemic has provided employees more experiences with work-from-home arrangements, which could reshape decisions and expectations around telework adoption in the future.

Associations between Laser Light Pointer Play and Repetitive Behaviors in Companion Cats: Does Participant Recruitment Method Matter?

ABSTRACT One common form of play between companion cat guardians and cats involves the use of laser light pointers (LLPs). Although viewed by many as an enjoyable shared interaction, experts have suggested that it may increase the risk of compulsive behaviors. Our earlier study recruited participants through social media to examine the relationship between LLPs and potential abnormal repetitive behaviors (pARBs). Because of possible biases in this form of recruitment, this study was conducted utilizing Amazon Mechanical Turk. A total of 468 responses (54.5% female, 44.0% male, 1.5% nonbinary) were analyzed. Significant associations between the frequency of LLPs and the occurrence of spins or tail chases, chasing lights or shadows, staring “obsessively” at lights or reflections, and fixating on a specific toy were found. Additional associations for these pARBs included declaw status, cat age, and number of cats in the household. Despite differences in recruitment method, the primary conclusions of the two studies were the same: guardians frequently using LLPs with their cats reported significantly more pARBs. These results suggest that LLPs may be associated with compulsive behaviors in cats.

QuarantivityVR: Supporting Self-Embodiment for Non-HMD Users in Asymmetric Social VR Games

Abstract The prevalence of immersive head-mounted display (HMD) social virtual reality (VR) applications introduced asymmetric interaction among users within the virtual environment (VE). Therefore, researchers opted for (1) exploring the asymmetric social VR interaction dynamics in only co-located setups, (2) assigning interdependent roles to both HMD and non-HMD users, and (3) representing non-HMD users as abstract avatars in the VE. Therefore, we investigate the feasibility of supporting Self-Embodiment in an asymmetric VR interaction mode in a remote setup. To this end, we designed an asymmetric social VR game, QuarantivityVR, to (1) support sense of self-embodiment for non-HMD users in a remote setting by representing them as realistic full-body avatars within the VE, (2) augment visual-motor synchrony for the non-HMD users to increase their sense of agency and presence by detecting their motion through Kinect sensor and laptop’s webcam. During the game, each player performs three activities in succession, namely movie-guessing, spelling-bee, and answering mathematical questions. We believe that our work will act as a step towards the inclusion of a wide spectrum of users that can not afford full immersion and will aid researchers in creating enjoyable interactions for both users in the physical and virtual spaces.

Does getting along matter? Tourist-tourist rapport in guided group activities

Guided group activities, where tourists consume with other tourists, are common and important. Although the tourism and services literature suggests customer-employee rapport impacts customer satisfaction, the composition and impact of tourist-tourist rapport in guided group activities have received minimal attention. We use a three-study mixed method approach to conceptualize and examine tourist-tourist rapport in guided group activities. Study 1 identifies two recognized dyadic dimensions of tourist-tourist rapport (enjoyable interaction and personal connection) and two new group-based dimensions (group attentiveness and service congruity). Study 2 (video experiment) and Study 3 (field experiment) find that enjoyable interaction and personal connection mediate the relationship between group attentiveness and service congruity with satisfaction. Thus, tourist-tourist rapport in a group context is more multidimensional and complex than previously conceptualized for customer-employee rapport and non-group contexts. Further, we find tourist-tourist rapport is a critical service factor such that high levels satisfy, while low levels dissatisfy.

Parent-Infant Interactions Among Infants With High Risk of Cerebral Palsy: A Protocol for an Observational Study of Infant and Parental Factors for Dyadic Reciprocity.

Background: An early diagnosis of chronic disability, such as risk of Cerebral Palsy (CP), is likely to affect the quality of parent-infant interactions by affecting both infant and parental factors. Due to adverse perinatal events, infants at high risk of CP may exhibit less engagement in interactions, while parents may experience increased mental health problems and disrupted parental representations that can have a negative effect on parental sensitivity. Recent clinical guidelines on early intervention among families with infants at risk of CP recommends supporting parental sensitivity and mutual enjoyable interactions more research is needed to inform such interventions. This includes understanding how infant and parental risk as well as resilience factors impact parent-infant interactions and how existing parenting programs developed among typical developing infants should be adapted to families with infants at risk of CP. In addition, as majority of research on infant neurohabilitation focus on improving motor and cognitive outcomes research on infant emotional development is needed. The study aim is to assess the quality of early parent-infant interactions in families with high-risk infants, compared to families with low-risk infants, and to explore how interaction quality is affected by infant and parental factors. Three potential mediating factors explaining the association between CP risk and less optimal parent-infant interactions will be explored: infant interactional capacities, parental mental health and well-being, and parents' representations of their child.Methods: The prospective, longitudinal design will follow infants at high risk for CP and their parents and a control group at three time points from 15 weeks to 15 months corrected infant age (CA). Measures comprise infant developmental assessments, questionnaires and interviews with both parents, and global ratings of video-recorded parent-infant interactions.Discussion: Study results will enhance our understanding of how parent-infant interactions may be affected by perinatal neurological risk and identify potential important mechanisms for observed associations. This knowledge could assist in planning future early screening and intervention programs and identifying families who should be offered targeted psychological interventions in addition to neurohabilitation programs.

Cognizing tourist loyalty during covid-19 pandemic through virtual reality lens

ABSTRACT This study examines tourist loyalty toward tourism destinations during the COVID-19 pandemic, involving experience and satisfaction with virtual reality (VR) as determinants. The data, collected using an online survey, are from 300 tourists who have experience visiting a tourism destination via VR. Exploratory factor analysis on the dimensionality of experience with VR tourism attraction identifies three dimensions: enjoyment, learning, and immersion-social interaction. Among the identified dimensions, enjoyment has the biggest impact on experience with the VR tourism attraction. Next, the partial least square analysis reveals that experience with the VR tourism attraction determines tourists’ VR satisfaction, intention to re-visit, and intention to endorse, while their experience with the VR system only drives their intention to re-visit. Finally, tourists’ past visiting experience to the destination does not moderate the association between VR experience, VR satisfaction, and loyalty.

Investigating Markers of Rapport in Autistic and Nonautistic Interactions.

Autism is considered to entail a social impairment whereby autistic people experience difficulty interpreting others' mental states. However, recent research has shown that nonautistic people also have difficulty understanding the mental states of autistic people. This mismatch of understanding may explain lower rapport in interactions between autistic and nonautistic people. As mental states can be expressed externally through socially normed signals, it is important to investigate the role of such signals in autistic, nonautistic, and mixed interactions. This study explores variability in two social signals between autistic, nonautistic, and mixed interactions, and how their use may affect rapport within interactions. Videos from a previous study of autistic, nonautistic, and mixed pair interactions in a diffusion chain context in which participants were aware of others' diagnostic status were video coded for mutual gaze and backchanneling as candidate indicators of interactional rapport. Although use of mutual gaze and backchanneling was lower in mixed pairs than in nonautistic pairs, corresponding to lower ratings of interactional rapport, less backchanneling in autistic pairs of both nonverbal and verbal subtypes corresponded to higher ratings of rapport. We observed differences in the use of candidate rapport markers between autistic, mixed, and nonautistic interactions, which did not map onto patterns of rapport scores, suggesting differences in reliance on these cues between autistic and nonautistic people. These results suggest that visible markers of rapport may vary by neurotype or pairing and give clues to inform future investigations of autistic interaction.

Irritated and Feeling Better? Aging Parents’ Marital Status and Daily Interaction With Grown Children

Aging parents’ marital status shapes their ties to family members, but less is known about its link to their daily mood and interaction with grown children. This study examined married, widowed, or divorced/separated aging parents (N = 203, Mage = 79.80) from the Family Exchanges Study, who completed a 7-day daily diary on their daily mood (positive, negative) and interactions (any contact, irritable, enjoyable interaction) with the grown children (N = 771, Mage = 53.20). Findings from multilevel models indicated that widowed parents were more likely to report irritable interactions with their grown children than the married ones. Furthermore, married and widowed parents tended to report more negative mood, whereas separated parents tended to report less negative mood on days they had irritable interactions with grown children. This study highlights the centrality of aging parents’ daily interaction with grown children and suggests that the dynamics of family composition warrant attention.

Health Promotion Using YouTube: The Experiences and Preliminary Findings from the Indonesian INAHEALTH Channel

BACKGROUND: The YouTube channel is a promising platform to deliver health promotions because it can reach a large population. However, few studies report experiences delivering health promotion on the YouTube channel especially in Low-and-Middle-Income Countries. In 2017, we established a digital health promotion program named INAHEALTH YouTube channel. AIM: We aim to report the experiences and lessons learned on how to develop a health promotion program using the YouTube platform. METHODS: The steps of developing a health promotion program using a YouTube channel started from assessment, designing working system, piloting the system, implementing, evaluating, and revising the system regularly. The performance of the INAHEALTH YouTube channel and its videos needs regular monitoring not only by considering the appropriateness of health message to the target audience but also how to engage the audience. RESULTS: There are 16 playlists with 399 videos, about 100K subscribers per June 30, 2021. The characters of viewers are 18–34 year (55.3%), more men (54.8%) and comes from Indonesia (93.4%). The word cloud analysis, found that audience were concerned about their/their family sickness and looking for information. The traffic sources of INAHEALTH channel were dominated by suggested video (46.7%). However, the engagement of the videos was still low. Some recommendations to develop a health promotion channel on YouTube: Understanding the audience, delivering video content suitable to the audience, encouraging enjoyable interactions, and managing the online experience. CONCLUSIONS: Health organizations can use these experiences of developing and improving the performance of YouTube channel promotions in delivering health information.

The effects of gratifications on the continuance intention to use a mobile instant messenger service in group communication

ABSTRACT In this study, based on an online survey administered to service users, we examined the motivational factors associated with the intention to continue to use a mobile instant messenger service in South Korea. The results demonstrate that the gratifications of perceived enjoyment, media appeal, and social interaction were positively related to the continuance intention. Across the groups with different numbers of members, the effect of the social interaction gratification on the continuance intention was greatest among those who use the service to mainly communicate with a group of 21 or more members. Implications of the findings and limitations of the study are discussed.

Processes of Resilience Experienced by Families Composed of Same-Sex Couples

This study investigated the processes of resilience in families composed of same-sex couples. From multiple case studies, 7 same-sex couples (four lesbian couples and three gay male couples) were interviewed, being residents of Fortaleza City who cohabited at the time of the interview. Among the coping strategies that have been successful in dealing with the challenges of family history and supporting the positive adaptive functioning of same-sex families, three major domains of family resilience were discussed: (1) belief systems (redefining family, assigning meaning to adversity, positive outlook, spirituality/transcendence); (2) organizational processes (flexibility, connectivity/family cohesion, and mobilizing social and economic resources); (3) communication/problem solving processes (clear communication, emotional expression and enjoyable interactions, and collaborative problem solving). Family resilience has proven to be a promising approach to intervention directed at families composed of same-sex couples, since it enlightens the potential of these families, without disregarding the homophobic context and other adversities experienced by same-sex couples.

Optimising the future of technology in organisations: A human factors perspective

New technologies are critical for sustained economic growth in contemporary organisations. However, the success of new technologies is dependent upon the relationship with users. Using a human factors framework, this article examines contemporary approaches to the assessment of human–technology interactions, highlighting the lack of integration and the need for a comprehensive approach that considers user contributions, including skills, capabilities and dispositions; technological contributions, including dependencies, reliability, complexity, and accuracy; and organisational contributions through training assessment, organisational climate and culture, and leadership. The successful integration of new technologies in the workplace is likely to lead to a more productive and enjoyable interaction for employees and customers, together with systems that are more resilient to the complexities and threats that are likely to emerge in the future work environment. JEL Classification: J28, L15, D23, D24

Around-Body Interaction: Interacting While on the Go

In this article, we provide a concise overview on how the skills and dexterity of our upper and lower limbs, acquired and trained in interacting with the physical world, can be transferred to the interaction with HMD. We present the vision of around-body interaction, in which we use the space around our body, defined by the reach of our limbs, for fast, accurate, and enjoyable interactions. In the remainder of this article, we first introduce a design space for such around-body interactions and, second, present two examples of such interaction techniques, which use the degrees of freedom of the lower limbs for on-the go interactions. Finally, we conclude with future research challenges.

A Survey of Behavioral Models for Social Robots

The cooperation between humans and robots is becoming increasingly important in our society. Consequently, there is a growing interest in the development of models that can enhance and enrich the interaction between humans and robots. A key challenge in the Human-Robot Interaction (HRI) field is to provide robots with cognitive and affective capabilities, by developing architectures that let them establish empathetic relationships with users. Over the last several years, multiple models were proposed to face this open-challenge. This work provides a survey of the most relevant attempts/works. In details, it offers an overview of the architectures present in literature focusing on three specific aspects of HRI: the development of adaptive behavioral models, the design of cognitive architectures, and the ability to establish empathy with the user. The research was conducted within two databases: Scopus and Web of Science. Accurate exclusion criteria were applied to screen the 4916 articles found. At the end, 56 articles were selected. For each work, an evaluation of the model is made. Pros and cons of each work are detailed by analyzing the aspects that can be improved to establish an enjoyable interaction between robots and users.