Bank Employees Research Articles

Job Resources, Employee Engagement, and Innovative Work Behaviour of Bank Employees: Does Sex Matter?

This study examined the relationships between job resources, employee engagement, and innovative work behavior among bank employees, taking into consideration gender differences. Data were gathered from 159 bank workers in the Cape Coast metropolis using a structured questionnaire, and data analysis was carried out using Structural Equation Modelling 4.9.8. A multigroup analysis was also done to assess how different gender roles affect the relationship between job resources, employee engagement, and the innovative work behavior of bank workers. The study found that job resources did not have a direct relationship with innovative work behavior but did so indirectly through employee engagement. Furthermore, the multigroup analysis revealed that when women have access to good job resources, they feel more engaged in their work, increasing their innovative behaviors compared to men. This study addresses a knowledge vacuum in the banking industry by examining the relationships between job resources, employee engagement, and innovative work behavior. It offers empirical evidence in a context that has yet to be extensively studied.

Leading with integrity: illuminating the pathway to positive job outcomes through ethical leadership and CSR

Purpose This paper aims to how ethical leadership influences innovative behavior and employee motivation, focusing on the mediating role of corporate social responsibility within the framework of social exchange theory (SET). Design/methodology/approach Data were collected from 341 bank employees using convenience sampling, and hypotheses were rigorously tested with SPSS 22. Findings The results highlight the significant impact of ethical leadership on enhancing both employee innovation and motivation, with corporate social responsibility initiatives playing a crucial mediating role. Originality/value Drawing on SET, the research illustrates how ethical leadership fosters a reciprocal exchange environment, leading to deeper employee engagement and innovation driven by positive corporate social responsibility practices. By advancing theoretical understanding and providing practical insights, this study offers valuable guidance for organizations aiming to leverage ethical leadership and corporate social responsibility to cultivate a workforce that is both innovative and motivated.

Development of a Green Banking and Green Financing Practice Model for Enhancing Sustainability Development Goals (SDGS)

Objective: This study is to investigate a green banking model based on green banking practices, green financing, and green environment to enhance sustainability development goals (SDGs). Theoretical Framework: The research focuses on developing green banking and financing practices to improve environmental performance in the Indonesian banking sector. Green Banking emphasizes sustainability in banking operations and products, while Green Financing promotes funding environmentally friendly projects. The study also draws on Stakeholder Theory, highlighting that banks are accountable to a wide range of stakeholders. Method: The research stages include the development of instruments, questionnaire distribution, data collection, and data processing using a sample of 54 respondents, selected using convenience sampling. Data testing and processing were carried out using SmartPLS software. Results and Discussion: The analysis of banking employees and practitioners revealed that Banks' Customer-Related Practices (BCRP), Employee-Related Practices (BERP), and Operation-Related Practices (BORP) positively impact Green Environment Performance (GEP), whereas Banks' Policy-Related Practices (BPRP) do not. Additionally, while BCRP, BERP, and BORP showed no significant influence on Green Financing (GF), BPRP demonstrated a notable positive effect on Green Financing (GF). This result also show that Studies on Bank’s customer behavior change towards sustainability and its influence on the SDGs. Research Implications: Banks can implement specific green practices to improve their sustainability development goals (SDGs). The study reinforces Sustainability Theory by highlighting the importance of balancing environmental, social, and economic concerns in banking operations, confirming the need for a "Triple Bottom Line" approach in business models. Originality/Value: The originality of the research is demonstrated through its Studies on Bank’s customer behavior change towards sustainability and its influence on the SDGs by integrating multiple theoretical perspectives.

Influence of Business Process Re-Engineering on Customer Satisfaction in Corporate Organisations: A Case of Sterling Bank PLC.

Business Process Re-Engineering (BPR) has emerged as a crucial strategic tool for organisations aiming to enhance performance and competitiveness in today’s dynamic market. This study examines the influence of BPR on customer satisfaction within corporate organisations, with a particular focus on Sterling Bank Plc. A survey research design was adopted, utilising structured questionnaires to collect quantitative and qualitative data from 100 bank employees. The data were analysed using multiple linear regression to determine the influence of BPR practices and customer satisfaction in corporate organisations. The results reveal a strong positive correlation, with an adjusted R-squared value of 56.8% and a standardised coefficient of 0.775, indicating that effective BPR implementation significantly enhances customer satisfaction (p-value = 0.000). The findings demonstrate that BPR is essential for improving customer loyalty, service quality, and overall organisational success. It underscores the role of BPR in fostering a customer-centric approach, which is critical in a highly competitive business environment. To maximise these benefits, the study recommends that organisations continuously review and refine their BPR strategies, invest in employee training, and leverage advanced technologies to optimise business processes. Furthermore, fostering a culture of innovation and responsiveness and implementing regular feedback mechanisms is vital for ensuring that BPR efforts align with customer expectations and drive long-term improvements in organisational performance.

The impact of job stress on job satisfaction and turnover intentions among bank employees during the COVID-19 pandemic

ObjectiveThe main objective of this study is to explore the relationships among job stress, job satisfaction, and turnover intentions among bank employees during the COVID-19 pandemic, with a focus on variations across different demographic characteristics.MethodsA cross-sectional design was employed, and data were collected from 501 bank employees using the Job Stress Questionnaire (JSQ), the Simplified Minnesota Satisfaction Questionnaire (MSQ), and the Intention to Leave Scale (ILS). Descriptive statistics, t-tests, ANOVA, Pearson correlation, and multiple regression analyses were used to test the research hypotheses.ResultsThe findings show that job stress is significantly negatively correlated with job satisfaction and positively correlated with turnover intention. Interpersonal relationship stress emerged as the strongest predictor of turnover intention, while job autonomy stress significantly influenced job satisfaction. Demographic factors, including age, income, and education level, moderated these relationships, with younger, higher-income, and more educated employees reporting lower stress and higher satisfaction. Employees with dependents reported higher stress levels, lower job satisfaction, and greater turnover intentions compared to those without dependents.ConclusionThis study underscores the importance of managing workplace stress and enhancing job satisfaction to reduce turnover intention, particularly during the COVID-19 pandemic. Interventions focused on improving interpersonal relationships and providing targeted support for older and lower-income employees are recommended to mitigate stress and improve retention rates.

Thriving minds, thriving workplaces: unleashing creativity through psychological wellbeing and psychological capital

PurposeThis study examines the complicated relationship between psychological wellbeing, joy at work, creative ability and the mediating influence of psychological capital, drawing insights from self-determination theory within the context of the banking sector.Design/methodology/approachThe study utilized random sampling to gather comprehensive data from 465 banking employees. Following data collection, structural equation modeling was employed to test the hypotheses formulated based on the collected data.FindingsFindings underscore a significant association between psychological wellbeing and both joy at work and creative ability within the banking sector. Moreover, the study elucidates that psychological capital acts as a crucial mediator, illuminating the pathway through which psychological wellbeing influences joy at work and subsequently enhances creative ability.Practical implicationsThis research offers valuable insights for organizational leaders and policymakers, emphasizing the imperative of prioritizing psychological wellbeing initiatives and nurturing positive work environments to enhance employee satisfaction, productivity and innovative contributions within the banking sector.Originality/valueThe application of self-determination theory as a theoretical framework provides a robust foundation for understanding the dynamics between psychological factors and workplace outcomes. The banking industry, often characterized by high stress levels and demanding work environments, stands to benefit substantially from interventions aimed at fostering psychological wellbeing. By cultivating positive mental health and capitalizing on joy at work, organizations can stimulate employee creativity ability, thereby fostering innovation and adaptive problem-solving capabilities crucial in the contemporary banking landscape.

Service before self: exploring resilience and locus of control in the frontline service effort behavior

PurposeDrawing on the conservation of resource (COR) theory, this study examines the direct relationships between customer incivility and service effort behavior with psychological resilience mediating this association. Furthermore, the study also explores the moderated-mediation effect of internal locus of control.Design/methodology/approachTwo studies were carried out, employing a time-lagged approach. In study 1, data were collected from 422 frontline service employees in the hospitality sector. This was followed by Study 2 in which data were collected from 530 frontline service employees in banking and retail industries. The data were analyzed using SPSS PROCESS macros and AMOS.FindingsThe results specified that customer incivility negatively influences service effort behavior among frontline service employees. Moreover, it was also found that psychological resilience mediated the negative association between customer incivility and service effort behavior. Finally, the results show that the moderated-mediation effect of internal locus of control was also supported.Originality/valueThe study is an attempt to broaden the frontier of customer incivility and highlight how it affects service effort behavior. The findings also highlight the mediating role of psychological resilience between customer incivility and service effort behavior. Moreover, this study makes an enriching contribution by exploring the moderating role of internal locus of control. To the best of our knowledge, such associations remain outside the purview of previous examinations.

Exploring the Moderating Effect of Musculoskeletal Pain on Technostress-Induced Burnout: A Cross-Sectional Study of Bank Employees.

Information and Communications Technology (ICT) advancements and high customer expectations are boosting the use of digital transformation and tech tools in business processes in a competitive environment. This trend enhances business effectiveness and efficiency but also introduces technostress as a new workplace stress factor. Technostress, defined as stress induced by using ICT in the workplace, has become increasingly prevalent in modern work environments, especially in sectors such as banking, due to digital transformation. As technology use intensifies, it raises concerns about potential adverse psychological and physiological effects on employees, particularly in relation to burnout. From a physiological perspective, musculoskeletal disorders (MSDs) are quite common among employees who use ICT for extended periods. MSDs can play a significant moderating role in the relationship between technostress and burnout. In this context, this study aimed to examine the moderating role of MSDs in the effect of technostress on burnout. This quantitative study surveyed a convenience sample of 220 bank employees, drawing on COR theory, the JD-R model, the P-E fit approach, and transactional stress theory. Data were analyzed using Structural Equation Modeling with SmartPLS 4.0 software, enabling examination of relationships between variables derived from these frameworks. The results reveal that technostress increases bank employees' burnout experience. Additionally, bank employees with MSDs experience higher burnout levels than those without MSDs. The study's findings provide valuable insights into managing workplace stress, addressing mental health problems, and promoting employee well-being in the digital age. These results have potential implications for academic understanding and practical applications in sustainable management.

The Impact of Supervisor Support and Work Environment on Job Satisfaction among Bank Employees in Cyberjaya

The Impact of Supervisor Support and Work Environment on Job Satisfaction among Bank Employees in Cyberjaya

Customer Perception of Financial Performance of the State Bank of India and Its Associate Banks Before and After the Merger

This study explores customer perceptions of the financial performance of the State Bank of India (SBI) and its associate banks before and after their merger. The primary objective is to evaluate the financial performance of SBI and its associates, comparing pre- and post-merger scenarios. The study hypothesizes that customers perceive the performance of SBI post-merger to be significantly better than before the merger. A descriptive and analytical approach was employed, utilizing primary and secondary data. Primary data was collected through a structured questionnaire distributed among bank employees across various SBI branches in Karnataka. The data was analyzed using SPSS software, employing descriptive statistics such as mean, standard deviation, and percentage to assess the impact of the merger on SBI's performance. Advanced statistical methods were also applied to test the hypotheses, including Factor Analysis, Linear Regression, Pearson Correlation, Chi-Square Test, and One-way ANOVA. The results indicate significant improvements in customer perceptions of SBI's performance post-merger, affirming the hypothesis. This study provides a comprehensive analysis of the effects of the merger on SBI's financial performance, highlighting the importance of customer perception in evaluating the success of such corporate restructuring efforts.

Emotional Intelligence and Organizational Performance in Commercial Banks in Uyo Metropolis, Akwa Ibom State

The study was designed to examine the relationship between Emotional Intelligence and Organizational Performance in commercial banks in Uyo Metropolis of Akwa Ibom State. A cross-sectional survey was adopted for the study and a sample of 162 respondents was drawn from the population of 271 using Taro Yamane’s scientific sampling technique. For the objectives of the study to be achieved, two hypotheses were formulated and tested. The study utilized structured questionnaire and interview as the major instruments for data collection. 162 questionnaires were distributed and 135 were returned. Data were collected and analyzed using simple percentage and ordinal logistic regression. Results showed that there is a significant and positive relationship between variables of emotional intelligence such as self-control, self-management and, and employee performance in commercial banks in Uyo Metropolis of Akwa Ibom State. It was recommended that, self-control should be sustained by bank employees by continually developing the capacity to alter their thoughts, feelings, and behaviors to align them with organizational goals to enhance performance as well as developing the capacity to manage emotions as one of the major determinants of harmonious relationship among members in an organization.

Dark Triad Traits and Workplace Performance on the Iowa Gambling Task (IGT)

Background Psychologists have recently turned their focus to the “dark side” of workplace behavior, particularly negative traits that impact professional environments. Methods In this exploratory study, we examined the Dark Triad traits—Machiavellianism, narcissism, and psychopathy—among 3,112 bank employees. Additionally, we analyzed the Iowa Gambling Task (IGT) performance in a subset of 1,613 participants to explore correlations between Dark Triad traits and decision-making. We also investigated differences based on sex and job position. Results Our findings reveal that men scored higher on Dark Triad traits than women, reinforcing well-established findings. Furthermore, sales managers and premium client managers displayed the highest levels of Machiavellian strategies, though overall, bank employees showed significantly lower Machiavellianism scores compared to published Russian norms. While IGT performance showed no sex differences, it varied between managers and non-managers. A significant negative correlation emerged between Machiavellianism and psychopathy and good deck choices on the IGT, with a linear regression indicating that lower Dark Triad scores predicted better decision-making. Conclusion Further research is needed to explore the relationship between affective decision-making and dark personality traits.

Mediation of Job Satisfaction to Enhance Bank Employee Performance Affected by Compensation and Leadership Transformation

Mediation of Job Satisfaction to Enhance Bank Employee Performance Affected by Compensation and Leadership Transformation

Language Education for Development: Enhancing Regional Banks' Performance through Illocutionary Speech Act Mastery in Indonesia

This study aims to explain how language plays a significant role in improving the performance of regional development banks in Indonesia. The method used was qualitative with a questionnaire instrument involving 6 regional development banks in Indonesia. Some of the main findings are 24 statements were found, 19 of which fall into 5 categories, namely assertive illocutionary speech acts, directive illocutionary speech acts, expressive illocutionary speech acts, commissive illocutionary speech acts, and declarative illocutionary speech acts. In its implementation, the process emphasizing the humanistic approach scored over 90%. By prioritizing language training initiatives that emphasize the mastery of illocutionary speech acts, regional banks in Indonesia can expect improved operational efficiency, strengthened customer relationships and a more strategic approach to communication, contributing to the overall development and success of the banking sector. This study is limited to the context of only one type of bank, the regional development bank. It is further suggested that there is a strong need to provide adequate and timely capacity building for the employees of regional development banks, particularly in language training as part of public service and satisfaction development.

Risk factors of type II diabetes among bankers of Kathmandu Metropolitan city: A cross-sectional study

Introduction: Identifying the risk factors of type 2 diabetes (T2DM) among the most vulnerable people is crucial as it helps to prevent complications and improve health outcomes. The job of bank employees is both sedentary and accompanies high levels of mental stress, making them more susceptible to non-communicable disease like diabetes. This study aims to identify the prevalence of risk factors of T2DM among bank employees. Methods: A cross-sectional study was conducted among 348 bank employees from selected banks of Kathmandu Metropolitan City, the largest and capital city of Nepal from October to December 2020. Pre-tested, self-administered structured questionnaire based on the WHO STEP Instrument and Perceived Stress Scale was used for the data collection. Data was analyzed using SPSS version 22.0 software. Results: The mean age of respondents was 34.8±8.9 years. At least, one risk factor was present among all the respondents, whereas 22.4% having had over four risk factors. The most common risk factor was improper dietary habits (99.4%). Similarly, 84.2% of the respondents had moderate to high levels of perceived stress. Factors like age, gender, level of education, marital status, socio-economic status, and family history were associated with the risk factors of T2DM. Conclusion: The findings of this study revealed that bankers were at high risk of T2DM. This study showed an urgent need to bring the attention of the concerned authorities to promote a healthy lifestyle, create a stress-free work environment, and awareness about the risk of T2DM among bankers, coming up with public health strategies for its prevention.

Prevalence and Knowledge of Computer related Ocular Syndrome among Bank Employees in Thiruvananthapuram Corporation.

Computer related Ocular Syndrome (CROS) is a group of visual symptoms experienced in relation to the use of computers. Early identification of risk factors of CROS will be helpful in preventing the occurrence of CROS among computer users. The study aimed at assessing the Prevalence and Knowledge of computer related ocular syndrome among Bank employees. The objectives of the study were to estimate the prevalence and knowledge of computer related ocular syndrome, to assess the practice regarding prevention of CROS, and to find out the association between CROS and selected Socio demographic variables. The research approach adopted for the study was quantitative and data was collected from 220 participants. The research design was Cross- sectional design. The setting of the study was Kerala Banks of Thiruvananthapuram Corporation. Participants were selected through cluster sampling. The tool used for assessing socio demographic variables, prevalence of CROS and knowledge regarding CROS was interview schedule. Check-list was used to assess the practice for the prevention of CROS. Data analysis was carried out using both descriptive and inferential statistics. The prevalence of Computer related Ocular syndrome among Bank employees were, eye strain 67.30%, headache 60.50%, redness 29.10%, watering eye 27.7% and blurred vision 25.0%. Results showed the knowledge regarding computer related ocular syndrome, 41.4% of participants had good knowledge and 31.4% had poor knowledge. Practice regarding prevention of CROS, 41.4% had good practice and 31.4% had poor practice. The findings revealed that knowledge and visual problems are significantly associated with CROS.

THE ELECTRONIC ACCOUNTING INFORMATION SYSTEM AND ITS ROLE IN ENHANCING FINANCIAL INFORMATION SECURITY AND ITS EFFECTIVENESS IN THE QUALITY OF FINANCIAL REPORTS (AN APPLIED STUDY ON A SAMPLE OF IRAQI BANKS)

Objective: The study aimed to identify the electronic accounting information system and its role in enhancing financial information security and its effectiveness in the quality of financial reports in Iraqi banks. Theoretical Framework: In this topic, the main concepts and theories that support the research are presented. [The basic concepts of electronic accounting information system, financial information security, and financial reporting quality] are highlighted, providing a solid foundation for understanding the context of the investigation. Method: This study relied on the descriptive analytical approach in order to formulate the problem and clarify the importance of the study and its objectives, as well as to develop a set of hypotheses to verify their validity. The study community represented all banks listed in the Iraq Stock Exchange, while the sample was summarized as (10) banks. The researcher surveyed the opinions of all employees in private banks in Baghdad Governorate. The study community may consist of 1400 employees from all different administrative levels. The study sample was selected at a rate of 30% of the study community, as the sample size reached (400) individuals. The study community was divided into different classes according to the nature of the work of those banks. Results and Discussion: The study concluded that the banks in the study sample are exposed to various risks due to the use of electronic systems, in addition to the reasons for the existence of links and effects between the study variables. Research Implications: The necessity of increasing attention to the presence of a competent and scientifically and practically qualified human element in banks because it makes the electronic accounting information system worthy of improving the security of financial information through the effectiveness of the quality of financial reports. Originality/Value: Despite the advantages of systems, whether from outside or inside the organization, there are a set of risks surrounding the use of these systems, which come from various sources, including (human resources risks, hardware and equipment risks, software risks). (Risks, database risks, software risks, network risks), each risk has a different impact and may cause huge financial losses to the organization, because the occurrence of these risks will lead to direct damage to information (accounting) and accounting quality. The information owned by the organization.

Customer-Driven Evaluation of Service Quality in Nepal's Banking Sector

Service quality is a critical determinant of customer satisfaction in the banking sector, where customers' perceptions of various service attributes directly influence their loyalty and engagement. In Nepal, understanding these perceptions is essential for banks to maintain competitiveness and improve service standards. This study utilized a quantitative approach to assess customer satisfaction across key service attributes in Nepal's banking sector. A structured questionnaire was distributed to 120 respondents, measuring their agreement with statements related to service quality using a Likert scale. Descriptive statistics, including frequency, percentage, and cumulative percent, were employed to analyze customer feedback. The results indicate that while customers largely appreciate the banks' modern facilities, neat-appearing employees, and secure services, there is a notable neutrality regarding the reliability of timely service delivery and problem-solving efforts. Furthermore, many respondents were neutral about the personal attention and enthusiasm provided by bank employees. However, a significant majority of customers expressed satisfaction with the banks’ ability to meet their needs, recommending the bank to others and intending to continue using its services. The analysis reveals that Nepalese banks perform well in terms of infrastructure and employee professionalism but have room for improvement in service reliability and responsiveness. Addressing these gaps can enhance customer satisfaction and loyalty, offering banks valuable direction for maintaining high service standards and improving customer engagement.

Impact of Work-Life Balance, Job Satisfaction, and Stress Levels on Employee Retention in Banking Sector Companies

This study examines the impact of work-life balance, job satisfaction, and stress levels on employee retention in the banking sector. Utilizing a sample of 300 banking employees, data were collected through structured questionnaires and analyzed using multiple regression analysis. The findings indicate that work-life balance and job satisfaction have significant positive effects on employee retention, while stress levels negatively affect retention. Work-life balance emerged as the strongest predictor of retention, followed by job satisfaction. The results highlight the importance of creating a supportive work environment to improve retention rates in the banking industry. Practical implications suggest that banking companies should focus on fostering employee well-being and reducing workplace stress to retain talent. This study contributes to the existing literature on employee retention by providing insights into the banking sector, offering managerial strategies to reduce turnover, and enhancing overall employee satisfaction.

Exploring the Impact of Innovation practices, Technologies on the Operational Efficiency of Commercial Banks in Nigeria

In the rapidly evolving financial landscape, innovation has become a critical driver of operational efficiency for commercial banks. This study explores the impact of technological and process innovations on the operational efficiency of commercial banks in Nigeria. It aims to understand how innovative practices and technologies influence cost reduction, service delivery, customer satisfaction, and overall financial performance. Using a straightforward random sampling technique and a descriptive survey design, the study selected 388 participants at random from the 97,026 commercial bank employees in Calabar Metropolis, Cross River State, who make up the entire population. The research employs a mixed-methods approach, combining quantitative data analysis from financial reports of major Nigerian banks with qualitative insights from interviews with banking professionals. The findings indicate that the adoption of digital banking platforms, automated teller machines (ATMs), mobile banking applications, and advanced data analytics significantly enhance operational efficiency. These innovations reduce transaction costs, minimize human error, and improve service speed and reliability. Furthermore, process innovations such as streamlined loan processing and automated compliance checks contribute to more efficient banking operations. The study highlights the high cost of technology implementation, cybersecurity risks, and the need for continuous staff training as the challenges that may hinder innovation to strive. Despite these challenges, the positive impact of innovation on operational efficiency is evident, suggesting that continued investment in innovative technologies and practices is crucial for the competitive advantage and sustainability of commercial banks in Nigeria. The study further recommends that Nigerian commercial banks prioritize technology adoption and process improvements to enhance their operational capabilities and meet the dynamic needs of their customers.