Opinions Of Employees Research Articles

THE CORRELATION BETWEEN INTERNAL AND EXTERNAL CUSTOMER SATISFACTION AS A TOOL FOR ACTIVATING SERVICE MARKETING IN SMALL AND MEDIUM ENTERPRISES

Purpose: This research paper seeks to determine the relationship between internal and external customer satisfaction in order to activate the marketing of tourism services for Algerian small and medium enterprises by practicing internal marketing. Methodology: In order to answer the raised questions and test the validity of the hypotheses, and after reviewing previous studies, the descriptive analytical approach was relied upon, as this approach is one of the forms of scientific description and interpretation organized to describe the variable under study, depict it quantitatively, and analyze it. To extract the results, one of the methods of this approach was relied upon, which is the field survey by investigating the opinions of employees of the Algerian small and medium tourism enterprises under study on the impact of internal marketing on achieving internal and external customer satisfaction; to obtain data and information that help in coming up with results to provide suggestions and recommendations. The researchers used the questionnaire in this. The study community was selected, which was all small and medium tourism enterprises (agencies, hotels, airports, ...) operating in the Algerian tourism sector. Based on the study community, a random sample of 20 tourism enterprises operating in various parts of the country was selected. The sampling unit (items) was represented by the employees of the institutions under study. 140 questionnaires were distributed, 126 of which were returned, thus the return rate was 90%. Therefore, the study sample is 20 small and medium enterprises represented by 126 individuals. Results: The study concluded that there is a role for internal marketing procedures in achieving internal customer satisfaction, and that there is a role for internal customer satisfaction in achieving external customer satisfaction.. Practical Implications: The practical implications of the research were to recommend the need to expand the interest of Algerian small and medium enterprises in internal marketing, due to its major role in improving the organizational climate and achieving both job satisfaction and external customer satisfaction. Originality/Value: This study contributes to the growing body of knowledge on the concept of internal marketing application in SMEs as a necessity to achieve internal and external customer satisfaction, and can contribute something new to both practitioners as the study provides actionable insights for developing policies for these organizations.

Evaluation of the Energy Management System in Water and Wastewater Utilities in the Context of Sustainable Development—A Case Study

Energy management in enterprises is an important issue in the context of improving energy efficiency, energy use, and energy consumption. This is consistent with the Sustainable Development Goals. The purpose of this study was to evaluate the energy management system of water and wastewater utility in the context of sustainable development based on the opinions of managers and employees. The results indicate the involvement of the surveyed enterprise in energy management system development activity. This demonstrates the orientation of the surveyed enterprise to support activities to improve energy performance in line with the implementation of sustainable development. The added value is that the developed research tool can be used in studies of other enterprises to assess the level of energy management.

Ethical considerations of using artificial intelligence (AI) in recruitment processes

The use of artificial intelligence technology in recruitment and selection procedures has become commonplace in business practice. As a result, there has been a significant increase in research on AI recruitment in recent years. However, these studies focus primarily on the considerations of skills and the effectiveness of AI tools. Only recently have analyses emerged presenting these procedures from an ethical perspective. The purpose of the article is to fill this gap and explore the opinions of both HR professionals and employees themselves regarding the use of artificial intelligence-based recruitment solutions. The article contains a systematic review of the literature and the results of a qualitative pilot study. The interview study was conducted in one organisation with the participation of four managers. Widely accepted assumptions about the objectivity of learning algorithms contribute to a seemingly positive image of AI-powered recruitment among practitioners, but the research conducted showed a number of ethical concerns raised by managers regarding AI recruitment requirements. The contrast between this positive image and the ethical concerns raised by critics of AI recruitment requires an assessment necessary to gain a more scientifically grounded perspective on the ethical status of AI recruitment.

Detrimental Effects of Remaining Silent about Operational Concerns at Work: Implications for employee outcomes

Although employee opinions play an important role in effective organizational functioning, research shows that employees, paradoxically, tend to withhold their opinions at work. Responding to numerous calls for future research in the literature, we study the adverse effects of employee silence on employee outcomes. Using a field study and an experimental study, we advance the current understanding of employee silence and show its detrimental consequences for employees’ job performance and creativity and the mechanisms underlying these relationships. Both studies consistently showed that employees’ silence about their work-related operational concerns was positively related to their emotional exhaustion, which was then negatively related to their job performance and creativity. Moreover, they revealed that these relationships were stronger when employees’ internal locus of control and the actionability of their concerns were high rather than low.

Regenerating and Developing a National Botanical Garden (NBG) in Khartoum, Sudan: Effect on Urban Landscape and Environmental Sustainability

This research focuses on the National Botanic Garden in Khartoum, Sudan, proposing tools and methods to assess botanical garden quality from multiple perspectives. It explores the related concepts between national botanical gardens and landscapes, regeneration landscapes and their components such as botanical gardens, their effects on urban regeneration in cities, urban environments, and environmental sustainability. This study aims to: regenerate and develop a National Botanical Garden in the Almogran area of Khartoum, Sudan, and highlight the importance of establishing a national botanical garden for each climatic region in Sudan. The study used questionnaires to identify the necessary needs for regeneration, and the opinions of employees of the Ministry of Agriculture and Forestry were surveyed about the purposes of: (1) evaluating the garden’s total area and interior design; (2) building regeneration; (3) establishing constructions, such as a library, seed gene bank, tissue culture laboratory, etc.; (4) emphasizing the need for modern technology to enhance quality. The study summarizes five regeneration technology methods: environmental plant restoration, water body restoration, building and facility restoration, reconstruction technology, and resource utilization; (5) botanical gardens were proposed for each climatic region in Sudan, and we studied the effects of establishing a botanical garden for each climate region in Sudan on environmental resilience, the effect of the botanical gardens’ regeneration on gardens within the cities, and effect of a national botanical garden on the urban landscape and environmental sustainability. These findings suggest that the comprehensive regeneration of the National Botanical Garden, integrating it with the urban regeneration of cities, especially urban greening regeneration, is important for enhancing urban landscapes, enhancing environmental resilience, environmental sustainability, climate change, and achieving land development goals, thus helping to address actual requirements and develop sustainable cities.

Algorithmic discrimination in the era of artificial intelligence: challenges of sustainable human resource management

The purpose of the paper is to determine the role of the phenomenon of algorithmic discrimination in the processes of implementing smart technologies in HR, particularly in the context of sustainable management. To accomplish this task, the author conducted a scoping review of the literature. The study indicated a significant role of the described phenomenon in shaping employee opinions about artificial intelligence and emphasised the importance of sustainable people management in its utilisation. The research results call for deeper reflection on how to assess the performance of artificial intelligence and highlight that attempting to replicate human abilities in machines not only offers new possibilities but also carries the risk of perpetuating human imperfections. The limitations of the study arise from the small number of available empirical studies in this area. The article helps to understand the essence of artificial intelligence and contributes to filling the knowledge gap regarding methods of managing people in the process of implementing smart technologies.

Assessment of selected elements of healthcare in the opinion of healthcare workers

The healthcare system is an important part of the functioning of any country. A special role in this system is played by the personnel — especially medical, but also non-medical personnel, who perform their tasks based on the available resources. The article considers the opinions of healthcare workers about selected elements of this system proposed by Zgliczyński. The opinions of employees regarding the current healthcare system compared to the one in 2019 are also included, highlighting the nature of these changes. Bearing in mind the relatively limited literature in the field of the considerations undertaken in this article, they can be regarded as important, up-to-date, and filling the research gap in this respect. The aim of the study was achieved using a critical analysis of the literature on the subject and a diagnostic survey. Empirical data were obtained from fieldwork conducted among staff of public and/or private sector healthcare facilities.

Features of the personnel motivation system in innovative organizations

This article is devoted to the study of the issues of innovative organizations personnel motivation. The author describes the features of innovative organizations: stimulating scientific research, innovation and the search for non–standard solutions, therefore their principles of motivation should be aimed specifically at the implementation of these tasks. The article is related to the issues of increasing the productivity and efficiency of companies. Often in traditional organizations, staff motivation systems are created without taking into account the opinions of employees and have little correlation with the company’s values. According to the author, for productive innovation, it is important to develop and implement a policy that encourages innovative approaches, as well as creativity and initiative of employees. A well thought out staff motivation system plays a key role in the application of this policy, which ultimately contributes to the successful implementation of ambitious projects, increasing profits and the image of the organization. The article presents the characteristics of motivational incentives, namely monetary and non–monetary. The author substantiates the thesis that in order to stimulate innovative activity to employees needs to choose an individual approach, and non–monetary motivation in this case turns out to be more important than the monetary component.

The Role of Strategic Auditing in Enhancing Strategic Performance: An Empirical Study of the Opinions of Employees at the General Company for Iraqi Ports

The objective of the research is to ascertain the significance of strategic auditing and evaluate its influence on enhancing strategic performance at the General Company for Iraqi Ports. In order to accomplish this, the researcher utilized a descriptive-analytical methodology, constructing a concept++ual framework that encompasses research variables and creating multiple primary hypotheses. The researcher employed a questionnaire as the principal instrument for data acquisition, disseminating a total of 200 forms. The SPSS software was used to analyze and determine the link between variables. The investigation yielded numerous significant findings, which are as follows: The study revealed a statistically significant correlation between the dimensions of strategic auditing and strategic performance indicators within the company under investigation. Additionally, a noteworthy correlation was observed between the dimensions of strategic auditing and strategic performance indicators. Based on the aforementioned findings, a series of recommendations that align with these conclusions have been put forth, accompanied by a clear delineation of the mechanisms required for their effective implementation.

Regulatory agency reputation acquisition: A Q Methodology analysis of the views of agency employees

AbstractThis article reports findings of a Q Methodology study in which we explored the opinions of employees from eight Dutch regulatory agencies on how agencies gain their reputation. This is the largest study to date examining employee's views on the relative importance of different factors in reputation acquisition by public organizations, and the first analyzing employees in regulatory agencies. Results reveal five distinct “profiles” of opinion among employees about the factors most important in reputation acquisition. Regression analysis, further, supports that different regulatory agencies are dominated by employees with different opinions on how reputation is formed. These findings contribute to the growing empirical literature on how regulatory agencies, and their various employees, understand and approach reputation management.

A MCDM-based measurement proposal of job satisfaction comprising psychosocial risks

Preserving human well-being has become challenging for businesses, which continue efforts to overcome managing business processes concurrently, due to the cumulative effects of psychosocial risks at work that may seriously impair one’s health. By focusing on this need, this paper proposes a more effective and realistic way of measuring job satisfaction comprising psychosocial risks by integrating multi-criteria decision-making (MCDM) methodology. Simplified PIvot Pairwise RElative Criteria Importance Assessment (PIPRECIA-S), i.e. the selected MCDM method, is used for weighting domains based on the opinions of employees working for a company in Türkiye, who also provide their attitudes towards job satisfaction through 36 items of Job Satisfaction Survey (JSS). This paper uses nine subscales of JSS to represent domains relevant to psychosocial risks. Three developed scenarios discuss the effectiveness of the proposed subscale-weighted job satisfaction measurement by presenting the subscales having different ranges in standard scores relative to the subscale-weighted scores.

Role of Artificial Intellengence in the Recruitment Process with Special Reference to Selected it Companies

Artificial Intelligence playing an important role in IT recruitment. In recent days most of the IT companies giving importance to AI to ensure and effective recruitment process to select an efficient and qualified people. The present paper analyses the role of AI i.e., Artificial Intelligence in IT companies. The present analysis selected three top IT companies in India and examined the role of AI in their recruitment process. The papers examined the different factors which are linking to both recruitment process and IT industry. The present paper collected the opinions of employees working in three different companies and evaluated the importance of AI in recruitment process in IT industry.

A Study on Challenges Faced by Employees in Larsen & Toubro Ltd., Chennai

The objective of the study is to analyse the study on challenges faced by employees in Larsen & Toubro Ltd., Chennai. The study based only on the opinion and expectation of employees. Total number of sample taken for the study is 150 respondents. Descriptive research design and Convenience sampling techniques were used for the study. Primary data and secondary data have been used in the study. Simple Percentage analysis, chi square analysis and correlation analysis have been applied in this study to reach the finding of the study.

Problems and prospects of prevention of family problems: the results of the author's research (based on the materials of the Republic of Mordovia)

The article presents the results of the author's sociological research on the identification of problems and prospects for the prevention of family problems in the Republic of Mordovia. The authors analyzed the opinions of competent employees of social protection and social service institutions of the Republic of Mordovia, which allowed not only to identify current problems in the prevention of family problems in the Republic of Mordovia, but also to identify promising areas. The authors conclude that the further prospects for the modernization of the state family policy in the field of prevention of family problems depends on the solution of a number of tasks related to its theoretical and methodological, regulatory, organizational, managerial and resource support.

Professional burnout of clinical trial employees

Evidence-based medicine, implemented through clinical trials (CTs), is the basis of modern medicine. Professional burnout of employees in the field of clinical research as a consequence of the peculiarities of work in this field, characterized by a large volume of document flow, the need for constant updating of knowledge, constant communications, multitasking, work on the principle of always being ready to be contacted, etc., affects the quality of work of employees in this medical field. The opinions of employees in the field of clinical research, collected during the interviews, show the trigger points that lead to the occurrence of professional burnout, and provide justification for possible management decisions in the personnel policies of companies and organizations involved in clinical trials in order to prevent its occurrence (for example, «an established feedback channel with the company management and the sponsor», «clearly defined functionality», «clear definition of the workload, including during non-working hours», etc.)

Multiple-criteria analysis of the employee satisfaction level at healthcare facilities during the pandemic

ABSTRACT Due to the pandemic, the entire staff employed in healthcare institutions were directly exposed to longer working hours and unstable working conditions. Based on these facts, the research in this article aims to find out more about employees’ satisfaction with working conditions and management’s engagement in preserving their health and safety. Thus, a multiple-criteria decision analysis (MCDA) model based on the analyzed attitudes and opinions of employees was formed to reveal the interdependencies between working conditions resulting from the undertaken management activities, employee satisfaction and workplace safety. The results show that both nurses and drivers were least satisfied with working conditions during the pandemic while indicating those workplaces to be the most endangered. Additionally, the proposed model can be successfully applied to any type of organization to identify insufficiently effective management activities, address them accordingly and thereby improve the level of employee satisfaction.

Voices from the Hotel Industry: Employee Opinions on Motivation, Job Satisfaction, Performance and Job Stress

The study assessed employee opinions of motivation, work satisfaction, performance, and job stress in the hotel business. Demographic data found a diverse workforce by gender, age, and education level, with the majority aged 18 to 27. Result display Challenging and meaningful work emerged as the most important motivation for employees, followed by financial remuneration and supportive managers. Organizations generally compensate their staff through open acknowledgement. The majority of respondents indicated job satisfaction, with money being the most relevant element, followed by social interactions and working circumstances. External elements that added value to the employment included physical work, promotion opportunities, relationships with superiors and coworkers, inventiveness, and organizational structure and culture. Internal factors influencing performance identified education level as the most important. The participants assessed their overall job performance as outstanding. Despite high job satisfaction, a significant share experienced workplace stress, largely from workload. Taking breaks was one of the coping mechanisms used, emphasizing the need of stress management in the hospitality business. The study provides insights for hotel management on how to improve employee well-being and organizational performance in a rapidly changing business.

PENGEMBANGAN KNOWLEDGE MANAGEMENT SYSTEM DENGAN METODE DESIGN THINKING DI PT TELKOM INDONESIA (PERSERO) TBK YOGYAKARTA

DigiKnow is a Knowledge Management Collaboration Tool that functions as an enabling process for Acquisition, Repository, Sharing & Utilizing Knowledge in TelkomGroup and 12 SOE clusters. But Digiknow is still not working properly so it cannot be used internally by PT. Telkom Indonesia (Persero) Tbk. The Business/System Anlyst has the task of collecting data on the opinions of Telkom employees regarding the Digiknow website and application. After getting the data, we made Crazy 8 based on the opinions we got to generate new ideas that we could develop in this project.

Sustainable Approach to the Development of the Tourism Sector in the Conditions of Global Challenges

The main objective of this study is to present the feasibility of rerouting the EuroVelo 6 through the Fruška Gora National Park (Serbia) as a sustainable eco-tourism product. Our research was conducted with a survey and field interviews. The first part of this research involved consulting 717 cyclists from six EU countries, and the opinions of local entrepreneurs and employees of the national park were also investigated. An architect made a “blueprint” info board as a proposal for trails within the national park. The purpose of conducting this research was to show the importance of retracing an international route. Cyclists expressed their satisfaction with the proposed F1 track to the greatest extent. The results of the survey of employees of the NP suggested the sustainability of cycling tourists because they showed great responsibility in their behavior, and the results of the domestic entrepreneurs particularly pointed to some economic aspects of the development of cycling, as well as its impact on the empowerment of women in rural destinations. It was concluded that rerouting the “Danube Cycle Route” through the Fruška Gora National Park is feasible and sustainable. The results obtained in this study provide a justification for this retracing because it turns out that cyclists are desirable, responsible, and sustainable tourists who have a significant impact on the destinations and people they are directed to. This research will be applied to every attractive part along EuroVelo 6, thus expanding the network of cycle paths.

Gender Equality Plan for Building Employer Branding of a Research Institution

Abstract The aim of this article is to discuss the possibility of using gender equality plans (GEPs) to build a brand, especially the employer branding (EB) of a research institution. The example of the GEP of the Central Mining Institute-National Research Institute (GIG-PIB) has been used in this article. The research methodology includes an analysis of the existing data and a survey involving all the GIG-PIB employees, not only those in research and scientific positions. The computer-assisted web interviewing (CAWI) research covered five key areas associated with gender equality, such as work–life balance, gender balance in management and decision-making bodies, gender equality in recruitment and career development, gender mainstreaming in the research process and measures to combat gender-based violence. This article presents the results of the survey. The analysis of the results shows that the opportunities for professional, scientific and personal development were positively assessed by the staff of GIG-PIB. Such favourable opinions of employees are an important element of building a competitive advantage based on the brand of the research institution and its Employer Branding.