Emotional Task Performance Research Articles

Emotional challenges in the retail industry Uncovering the role of emotional exhaustion in shop attendants' performance

Background: Within the scope of the organization, performance is an important topic to be researched because of the facts that are crucial for the future and sustainability of the organization. To salesperson task performance are considered the most important and influential aspect in assessing their performance. In addition, emotional labor is known to be a display rule that is often found in front-line workers such as salesperson. So this study seeks to examine the relationship between emotional labor and task performance, through the mediating role of emotional exhaustion. Method: This study collected data from 58 participants who work as salesperson in the retail industry. The three instruments used in this study were the Emotional Labor Scale (ELS), the Maslach Burnout Inventory (MBI), and the Individual Work Performance Scale (IWPS). Result: The results showed that emotional exhaustion did not mediate the relationship between emotional labor (surface acting and deep acting) and task performance. Conclusion: However, the use of surface acting strategy is able to make retail salesperson experience higher exhaustion due to significant and positive relations. Novelty/Originality in this article: This study offers a new perspective in understanding the complex dynamics between emotional labor, emotional exhaustion, and task performance among retail salespeople. This study provides important insights into how psychological factors may influence job effectiveness in an industry that relies heavily on customer interactions.

Gender Differences in Academic Staff Performance: An Advanced Analysis Using PLS-SEM in Higher Education

This study aims to comprehensively explore the intricate dynamics among positive and negative emotions, self-efficacy, and task performance within the unique context of the Covid-19 pandemic in Bahrain, specifically placing emphasis on potential gender-related distinctions within the proposed relationships. The ongoing pandemic accentuates the need to investigate the interplay between emotional states, self-efficacy beliefs, and task performance in academic and teaching domains, especially considering potential gender variations within the framework of a society promoting gender equality. Employing a quantitative survey instrument and rigorous statistical techniques, the study validates its proposed model through indicators such as the coefficient of determination (R²) and predictive relevance (Q²). The diverse sample comprises academic and teaching staff of both genders from Bahrain. Advanced statistical methodologies, including Measurement Invariance (MICOM) and Multigroup Analysis (MGA) facilitated by SmartPLS PLS-SEM, provide deeper insights into gender disparities. Significantly contributing to existing knowledge, this paper elucidates the complex relationships among emotions, self-efficacy, and task performance amid a crisis, with a distinctive focus on meticulously investigating gender differences. The study underscores the consistent positive impact of positive emotions on task performance across genders in Bahrain. Recommendations advocate for prioritizing support for academic and teaching staff during crises, emphasizing the positive impact on academic outcomes. Future research should explore demographic intricacies and potential mediating or moderating factors, deepening the comprehension of these complex dynamics. Highlighting the cascading impact of prioritizing the well-being and morale of academic and teaching staff, the study envisions a positive transformation resonating across various facets of society, extending beyond the confines of academia. Doi: 10.28991/ESJ-2024-SIED1-09 Full Text: PDF

125. Positive Emotion Recognition: Emotional Recognition Task Performance in Youth at Risk for Bipolar Disorder

125. Positive Emotion Recognition: Emotional Recognition Task Performance in Youth at Risk for Bipolar Disorder

Effects of high carbon dioxide concentration on emotional processing: Based on multimodal evidence

The effects of CO2 on emotional processing are still incompletely understood, although its effects on cognitive performance are widely recognized. This study hypothesized that elevated CO2 concentration would affect the processing of different valence emotions, which leads to more negative emotions and fewer positive emotions. A within-subject experiment was conducted to compare subjective emotional scores, emotional processing behavioral performance, EEG patterns, and other physiological changes of 30 participants exposed to CO2 concentration at 600 ppm and 5000 ppm. The results suggested that CO2 concentration could affect neural arousal patterns during emotional processing, changes in blood pressure, and salivary cortisol secretion in healthy participants. Emotional experience task performance of participants was also affected by CO2, which was not statistically significant. At the high CO2 concentration, the systolic blood pressure (SBP) level was significantly lower (p = 0.005), while the salivary cortisol level was significantly higher (p = 0.037). Power spectral density analysis showed that there was a significant interaction between CO2 concentration and emotional valence for theta waves in frontal regions (p = 0.029), beta waves in temporal regions (p = 0.017), and gamma waves in frontal-parietal occipital regions (p = 0.013). The present study found that CO2 has a negative effect on emotional processing, such as reducing the speed and accuracy of emotional processing. To some extent, there are also some positive effects, like reducing emotionally-induced increases in blood pressure. This finding warrants further research.

The effect of morning commutes on emotional exhaustion and task performance: Taking mental effort and cognitive appraisal into account

Prior research has demonstrated the negative effects of commuting on various employee outcomes, mostly attributing these effects to objective characteristics of the commute (e.g., travel time and distance). Yet different employees respond to similar commuting conditions in different ways. We draw from the conservation of resources theory and the transactional theory of stress and coping to examine whether and how cognitive evaluation of the morning commute shapes employees’ responses to the amount of capacity required during the commute. The results, based on survey and diary data collected from 110 employees, suggest that mental effort and cognitive appraisal of the morning commute, individually and jointly are associated with emotional exhaustion upon arrival at work. In addition, the association between mental effort and task performance is fully mediated by emotional exhaustion. We discuss the importance of cognitive commuting appraisal as an aspect of commuting that is potentially malleable to change through training.

The effect of telework on emotional exhaustion and task performance via work overload: the moderating role of self-leadership

PurposeThis study aims to develop a framework that explains how and when telework is related to emotional exhaustion and task performance, by conceiving work overload as a mediator and self-leadership as a moderator. For this purpose, two studies were conducted. Study 1 aims to understand whether telework would be related to emotional exhaustion and task performance and if work overload would mediate such relationships. Study 2 aims to analyze whether self-leadership was a significant moderator of the mediated relations found in Study 1.Design/methodology/approachThe hypotheses were tested in a sample of 207 (in Study 1) and 272 (in Study 2) participants, which were exclusively teleworking. The results were analyzed using PROCESS macro in SPSS.FindingsThe results of Study 1 showed that telework dimensions were negatively related to work overload, which consequently decreased emotional exhaustion and increased task performance. In Study 2, self-leadership moderated the indirect effect of work overload on the relationship between telework and emotional exhaustion, such that the indirect effect was stronger for those who scored higher in self-leadership. However, it was not significant for task performance.Originality/valueThis paper adds to research on telework by focusing on the employee's mental health and performance, in the context of mandatory confinement. The authors identified telework dimensions that may act as resources to cope with the increased work overload inherent to telework, as well as the importance of personal resources in these relationships.

Do moral disengagers experience guilt following workplace misconduct? Consequences for emotional exhaustion and task performance

SummaryAccording to Bandura, moral disengagement facilitates misconduct by minimizing feelings of guilt that normally arise when one contemplates wrongdoing. While trait moral disengagement has been negatively associated with anticipatory guilt, scholars have yet to fully consider its impact on guilt post‐misconduct. In this paper, we examine the indirect effects of trait moral disengagement on post‐misconduct guilt, and downstream effects on employees' mental health and performance. Lastly, we explore the moderating role of post‐misconductstatemoral disengagement in shaping the effects of trait moral disengagement. Across three studies, we find that trait moral disengagement ispositivelylinked to guilt following interpersonal deviance, unethical work behavior, and objective cheating behavior. Further, trait moral disengagement is indirectly, positively linked to emotional exhaustion and negatively related to executive function (specifically, the capacity to inhibit distraction during tasks). In a fourth study, we find that trait moral disengagement is positively associated with guilt and subsequent emotional exhaustion when individuals employ little to no state moral disengagement immediately post‐misconduct. In contrast, trait moral disengagement is negatively linked to guilt and emotional exhaustion when individuals employ state moral disengagement post‐misconduct. We discuss the implications of these findings for advancing moral disengagement theory and research.

Chronotype and time of day effects on verbal and facial emotional Stroop task performance in adolescents

ABSTRACT This study investigated chronotype and time of day effects on lexical and facial emotion processing tasks and explored relationships with sleep quality and mental health outcomes. Participants were 351 Taiwanese adolescents (204 males) aged 13 to 16 years of age who completed both a Facial-Emotional Stroop and a Lexical-Emotional Stroop task at 08:00–10:00 am or at 14:00–16:00 pm. Chronotype was measured using the Morningness-Eveningness Questionnaire (MEQ) and grouped into Morning (n = 46), Intermediate (n = 248) or Evening types (n = 57). Participants completed validated measures of sleep quality (PSQI) and mental health difficulties (DASS-21). The study observed independent effects of time of day and chronotype on the Facial-Emotional Stroop task. Independent of chronotype group, delayed reaction times to anger stimuli were observed in adolescents tested in the morning. Younger adolescents with an Evening chronotype showed delayed responses to anger faces independent of the time of testing. Facial-Emotional Stroop task performance correlated with reported sleep quality and mental health only in Evening chronotypes, with attenuated responses to anger versus neutral stimuli associated with poorer sleep quality and worse mental health outcomes. An exploratory simple mediation analysis indicated that the relationship between attenuated responses to anger and greater mental health difficulties was fully mediated by poorer sleep quality. This study provides evidence of diurnal and chronotype-related variation in facial threat-related processing in typical adolescent development. It also indicates how social emotional processing is vulnerable to sleep disruptions and is linked to the greater mental health problems observed in adolescents with an eveningness profile.

Emotional impact, task performance and task load of green walls exposure in a virtual environment.

As the time spent indoors increases significantly due to the Coronavirus Disease 2019 (COVID-19) pandemic, creating an indoor environment to promote the health of occupants has become critical. Although green walls efficiently realize a healthy indoor environment, few studies have analyzed their impact on occupants based on the visual element of green walls. This study measures the emotional impact, task performance, and task load of the subjects according to four virtual experiments (a non-green wall, a freestanding green wall, two freestanding green walls, and a full-sized green wall). The results of the four experiments are as follows: (i) The visual elements of the green wall had an emotional impact on the occupants, which was verified through the Friedman test; (ii) the effect of the visual elements of the green wall on the task performance of the occupants was not verified by the one-way repeated measures analysis of variance (ANOVA); and (iii) the task load of the occupants influenced their task performance, which was verified by the repeated-measures ANOVA. This study can help determine the optimal type and area of green walls by considering their impact on the occupants as well as on the economic and constructional aspects of the indoor space.

Leadership behaviors that reduce psychological distance and increase adaptive coping and performance

During the COVID-19 pandemic, millions of employees have found themselves working from home, physically separated from their leaders and work teams. Drawing from construal level and conservation of resources theories, our study focused on the psychological distance employees experience from their manager as a key explanatory mechanism for employee coping and task performance during the pandemic. We specifically examined the role of three leadership behaviors (initiating structure, consideration, and vision communication) on employees’ perceptions of psychological distance from their manager and the subsequent effects on employee task, emotion, and avoidance coping and task performance. Using data from a four-wave time-lagged online study of remotely working participants (N = 343) conducted in April-May 2020, we found that consideration and vision communication reduced employees’ perceptions of psychological distance from their manager, while psychological distance decreased task coping. Support for a serial mediation model was also found, with consideration and vision communication positively and indirectly influencing task performance via psychological distance and then via task coping. Results from our study provide insights into how leaders can stay psychologically close to their employees despite their physical separation and the implications of psychological distance from the leader for employees’ coping responses and performance.

Examining the relationship between emotion variability, self-regulated learning, and task performance in an intelligent tutoring system

Prior research has focused extensively on how emotion tendencies (e.g., duration, frequency, intensity, and valence) affect students’ performance, but little is known about emotion variability (i.e., the fluctuations in emotion states) and how emotion variability affects performance. In this paper, emotion variability was examined among 21 medical students in the context of solving two patient cases of different complexity with BioWorld, a computer-based intelligent tutoring system. Specifically, we examined the influences of task complexity on emotion variability, emotion variability in self-regulated learning (SRL) phases, and the differences in emotion variability between high and low performers. We found that students’ emotion variability varies depending on the SRL phases (i.e., forethought, performance, and self-reflection) and task complexity. High performing students had smaller emotion variability than low performers across the three SRL phases, but the differences in emotion variability were not statistically significant. Moreover, emotion variability in the forethought phase contributed most to high performance when compared to the emotional variability in the performance and self-reflection phases. This study advances theoretical development about emotion variability and provides insights that help explain the mixed results that existed in extant literature.

Deficits in emotion processing in Alzheimer's disease: a systematic review.

ABSTRACTEmotional processing involves the ability of the individual to infer emotional information. There is no consensus about how Alzheimer’s disease (AD) affects emotional processing. Objective: Our aim is to systematically review the impact of AD on emotion processing.Methods:We conducted a search based on the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). The literature search was performed using the electronic databases MEDLINE (PubMed) and Science Citation Index (Institute for Scientific Information [ISI]). The following descriptors were used in the review process: emotion or emotional processing, cognition or cognitive functions, and Alzheimer disease or Alzheimer’s disease. This systematic review was recorded in the International Prospective Register of Systematic Reviews (PROSPERO) under the number CRD42018115891.Results:We identified 425 articles, 19 of which met our criteria. Visual emotional stimuli were the most used among studies. Most studies used tasks of emotional naming, discrimination, identification, and correspondence. The results were contradictory. Many studies reported that individuals with AD were impaired on emotional perception tasks, while other results reported preserved skills. The relationship between emotional processing and cognition is also unclear. Some studies suggested that general cognitive performance affects performance in emotional perception tasks among people with AD, but other studies have shown deficits in recognizing emotion, regardless of cognitive performance.Conclusions:Studies are scarce, present contradictory results, and report impairment in emotional processing in relation to cognition. Moreover, the analyses of the correlation between emotion processing and cognitive functioning failed to reveal clear relationships.

Validation of an emotional stop-signal task to probe individual differences in emotional response inhibition: Relationships with positive and negative urgency.

Performance on an emotional stop-signal task designed to assess emotional response inhibition has been associated with Negative Urgency and psychopathology, particularly self-injurious behaviors. Indeed, difficulty inhibiting prepotent negative responses to aversive stimuli on the emotional stop-signal task (i.e. poor negative emotional response inhibition) partially explains the association between Negative Urgency and non-suicidal self-injury. Here, we combine existing data sets from clinical (hospitalised psychiatric inpatients) and non-clinical (community/student participants) samples aged 18–65 years (N = 450) to examine the psychometric properties of this behavioural task and evaluate hypotheses that emotional stop-signal task metrics relate to distinct impulsive traits among participants who also completed the UPPS-P (n = 223). We specifically predicted associations between worse negative emotional response inhibition (i.e. commission errors during stop-signal trials representing negative reactions to unpleasant images) and Negative Urgency, whereas commission errors to positive stimuli – reflecting worse positive emotional response inhibition – would relate to Positive Urgency. Results support the emotional stop-signal task’s convergent and discriminant validity: as hypothesised, poor negative emotional response inhibition was specifically associated with Negative Urgency and no other impulsive traits on the UPPS-P. However, we did not find the hypothesised association between positive emotional response inhibition and Positive Urgency. Correlations between emotional stop-signal task performance and self-report measures were the modest, similar to other behavioural tasks. Participants who completed the emotional stop-signal task twice (n = 61) additionally provide preliminary evidence for test–retest reliability. Together, findings suggest adequate reliability and validity of the emotional stop-signal task to derive candidate behavioural markers of neurocognitive functioning associated with Negative Urgency and psychopathology.

Microstructural integrity of affective neurocircuitry in patients with dissociative seizures is associated with emotional task performance, illness severity and trauma history

PurposeTo identify variations in white matter tract integrity related to behavioural control in response to emotional stimuli in patients with dissociative seizures (DS) and healthy controls (HC), and examine associations with illness characteristics and psychological trauma history. MethodsTwenty DS patients and 20 HC completed an emotional go/no-go task and questionnaires, and then underwent diffusion tensor imaging (DTI). ResultsPatients had higher false alarm rates in response to negative emotional stimuli than HC. Task performance was correlated with self-reported difficulties in emotional awareness and regulation in everyday life. White matter analysis using tract-based spatial statistics revealed no between-group differences. In patients, fractional anisotropy (FA) in the right uncinate fasciculus, right and left fornix/stria terminalis, and corpus callosum were correlated with task performance. Similar results were found for radial diffusivity (RD), but not mean (MD) or axial diffusivity (AD). In HC, task performance was associated with AD and RD of fewer and smaller clusters in the corpus callosum and right fornix/stria terminalis, and none for FA or MD. Probabilistic tractography of thus identified tracts revealed that mean FA values were correlated with illness parameters (right fornix/stria terminalis with age at onset; posterior corpus callosum with seizure frequency), and psychological trauma history (traumatic experiences during adolescence with anterior corpus callosum). ConclusionsPatients with DS show impaired behavioural control in response to emotional stimuli. Microstructural variations in task-related neurocircuitry show associations with illness parameters and psychological trauma history. Future studies using psychiatric controls should examine the specificity of these findings.

The effects of co-actor on the emotional stroop task performance

The effects of co-actor on the emotional stroop task performance

0073 Left Anterior Cingulate Hyperarousal During Sleep Anxiety-Inducing Emotional Tasks Performance in Patients with Insomnia Disorder

Abstract Introduction Patients with insomnia frequently experience sleep/insomnia-related anxiety; this anxiety has been associated with hyperarousal. We investigated the underlying brain function changes in patients with insomnia during emotional task performance that induced sleep/insomnia-related anxiety. Methods Functional magnetic resonance imaging (fMRI) was performed during emotional task performance in healthy individuals and patients with insomnia who met the diagnostic criteria of insomnia disorder based on the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, and had chronic insomnia for more than 6 months. The participants underwent fMRI scanning during three types of emotional task performance—insomnia-anxiety task, reading sentences that cause insomnia-related anxiety; general-anxiety task, reading sentences that cause anxiety for everyone; and neutral task, reading neutral sentences that do not cause emotional anxiety. The images obtained from fMRI and blood oxygen level-dependent (BOLD) signal changes were compared between patients with insomnia and healthy controls. Interim analysis was performed with the data of 13 patients with insomnia and 9 controls. Results The brain activity in the left anterior cingulate was higher during insomnia-anxiety task performance than that during general-anxiety task performance in the insomnia group (voxel-wise uncorrected p < 0.05; cluster size, 100). In the insomnia group, the brain activity during insomnia-anxiety task performance was not lower in any brain area than that during general-anxiety task performance. Conclusion We show that patients with chronic insomnia experience sleep anxiety related with hyperarousal in the left anterior cingulate area. Additional subject recruitment and re-analysis are needed to confirm the findings of this interim analysis. Support This research was supported by Basic Science Research Program through the National Research Foundation of Korea (NRF) funded by the Ministry of Education (NRF-2017R1D1A1B03032431).

Linking Emotional Reactivity Between Laboratory Tasks and Immersive Environments Using Behavior and Physiology.

An event or experience can induce different emotional responses between individuals, including strong variability based on task parameters or environmental context. Physiological correlates of emotional reactivity, as well as related constructs of stress and anxiety, have been found across many physiological metrics, including heart rate and brain activity. However, the interdependances and interactions across contexts and between physiological systems are not well understood. Here, we recruited military and law enforcement to complete two experimental sessions across two different days. In the laboratory session, participants viewed high-arousal negative images while brain activity electroencephalogram (EEG) was recorded from the scalp, and functional connectivity was computed during the task and used as a predictor of emotional response during the other experimental session. In an immersive simulation session, participants performed a shoot-don’t-shoot scenario while heart rate electrocardiography (ECG) was recorded. Our analysis examined the relationship between the sessions, including behavioral responses (emotional intensity ratings, task performance, and self-report anxiety) and physiology from different modalities [brain connectivity and heart rate variability (HRV)]. Results replicated previous research and found that behavioral performance was modulated within-session based on varying levels of emotional intensity in the laboratory session (t(24) = 4.062, p < 0.0005) and stress level in the simulation session (Z = 2.45, corrected p-value = 0.0142). Both behavior and physiology demonstrated cross-session relationships. Behaviorally, higher intensity ratings in the laboratory was related to higher self-report anxiety in the immersive simulation during low-stress (r = 0.465, N = 25, p = 0.019) and high-stress (r = 0.400, N = 25, p = 0.047) conditions. Physiologically, brain connectivity in the theta band during the laboratory session significantly predicted low-frequency HRV in the simulation session (p < 0.05); furthermore, a frontoparietal connection accounted for emotional intensity ratings during the attend laboratory condition (r = 0.486, p = 0.011) and self-report anxiety after the high-stress simulation condition (r = 0.389, p = 0.035). Interestingly, the predictive power of the brain activity occurred only for the conditions where participants had higher levels of emotional reactivity, stress, or anxiety. Taken together, our findings describe an integrated behavioral and physiological characterization of emotional reactivity.

Rapid emotional response and disadvantageous Iowa gambling task performance in women with borderline personality disorder

BackgroundAdults with Borderline Personality Disorder (BPD) manifest poor performance on tasks of decision making which may be congruent with their decisional and interpersonal conflicts in real life. Poor decision making is often assumed to be due to impulsive behaviour or weak inhibitory control despite inconsistent evidences of these relationships, leaving questions about the specific nature of these decisional deficits. Decision making in BPD may be compromised by different domains of impulsivity, affective dysregulatory processes or unknown co-morbid ADHD which is considered a developmental precursor to BPD.FindingsIowa Gambling Task (IGT) decision making, 2 tasks of inhibitory control and a self report of ADHD symptoms consisting of 9 subscales were administered to 41 BPD women and 41 healthy controls. No group differences in inhibitory control were present. Net decision making performance and all ADHD subscale ratings differed significantly among BPD women and healthy controls. BPD women did not meet the threshold indicative of moderate to severe ADHD. Three subscales of attention, behaviour/ disorganized and emotive were significantly associated with poor IGT performance in 26 women with BPD. Of these 3 variables, the emotive subscale, representing a rapid emotional response, was the only significant predictor contributing 49% to the variance in poor DM.ConclusionsThis is the 1st evidence of an emotive type of impulsivity, representing a type of affective instability that is linked to poor IGT DM in BPD. Findings support the Somatic Marker Hypothesis of IGT DM and may reflect the affective dysregulation that characterizes the disorder.

Emotional and cognitive influences in air traffic controller tasks: An investigation using a virtual environment?

Air traffic controllers are required to perform complex tasks which require attention and high precision. This study investigates how the difficulty of such tasks influences emotional states, cognitive workload and task performance. We use quantitative and qualitative measurements, including the recording of pupil dilation and changes in affect using questionnaires. Participants were required to perform a number of air traffic control tasks using the immersive human accessible Virtual Reality space in the "eXperience Induction Machine".Based on the data collected, we developed and validated a model which integrates personality, workload and affective theories. Our results indicate that the difficulty of an air traffic control task has a direct influence on cognitive workload as well as on the self-reported mood; whereas both mood and workload seem to change independently. In addition, we show that personality, in particular neuroticism, affects both mood and performance of the participants.

Neural functional correlates of emotional processing in patients with first-episode psychoses: an activation likelihood estimation (ALE) meta-analysis

Early emotional recognition impairment characterises rst-episode psychoses (FEP) and remains stable thereafter. Patients with FEP consistently show brain activation changes during emotional processing in functional neuroimaging studies. To identify and compare cerebral activation correlates of FEP patients and healthy controls (HCs) during emotional task performances, we performed an Activation Likelihood Estimation (ALE) meta-analysis of peer-reviewed functional magnetic resonance imaging (fMRI) studies. Five studies included 71 patients with FEP and 75 HCs. Within-group analyses showed that HCs activated during emotional task performance the bilateral inferior parietal lobule (BAs 39 and 40), left inferior frontal gyrus (BAs 9 and 47), right amygdala, left middle frontal gyrus (BA 9), right cingulate gyrus (BA 32), and right middle temporal gyrus (BA 21). FEP activations correlating with emotional tasks included the right cuneus (BA 17) and right angular gyrus (BA 39). During emotional task performance, FEP patients fail to activate an extensive brain network comprising emotional processing-related areas, including both cortical and subcortical areas.