The present article focuses on highlighting the theoretical aspects of the topic and the interest shown towards the novelty and infl uence of these concepts – emotional hearing, emotional retrieval and emotional sensitivity, taking into account the peculiarities of each. The psychological research of many scholars have shown that appropriate perception of the emotional state of the speaker’s voice is an important component of man’s relationship with the world around him. The greater the lability of the emotional system, the higher the relationship of emotional hearing with emotional retrieval and emotional sensitivity, and the understanding that they are dependent on emotional susceptibility, which occurs in the forms of emotional reaction, emotional rigidity, and emotional resilience, which depend on the person’s interests, beliefs, goals, relationships, spiritual will.