Emotional Job Resources Research Articles

Going the Extra Mile (or Not): A Moderated Mediation Analysis of Job Resources, Abusive Leadership, Autonomous Motivation, and Extra-Role Performance

Abusive leadership is particularly prevalent in nursing and it can have multiple adverse effects on performance at work. However, little research has examined whether and under what conditions abusive leadership may be detrimental to nurses’ extra-role performance. This cross-sectional study explores whether abusive leadership intensifies the effects of emotional job resources on autonomous motivation, a psychological mechanism that could be responsible for extra-role performance. Data were collected from dyads of registered French-Canadian nurses and their immediate supervisors (n = 99 dyads). The models were tested with path analysis using Mplus. Our results show that extra-role performance is positively associated with nurses’ job emotional resources and autonomous motivation, but negatively associated with abusive leadership. Nurses’ cynicism is also negatively associated with autonomous motivation. Importantly, the indirect relation between emotional resources and extra-role performance through autonomous motivation is moderated by abusive leadership, providing support for a moderated mediation effect. These results add to those supporting a similar moderated mediation mechanism to explain employee attitudes and demonstrate the relevance of self-determination theory in a work context. These findings reinforce the need to focus on the quality of leadership practices as well as interventions aimed at promoting the performance of nurses at work.

Divergent effects of detachment from work: a day-level study on employee creativity

ABSTRACTDetachment from work during non-work time is generally related to a decrease in work-related strain. However, it might also hamper employees’ generation of new and useful ideas about work by completely shutting off work-related thoughts and/or feelings outside of work. In this day-level study, we used a within-person design to investigate the role of cognitive and emotional detachment from work during non-work time in relation to equivalent types of job demands and job resources, in the prediction of employee creativity. Cognitive detachment from work refers to mentally disconnecting from work and no longer thinking about job-related issues, whereas emotional detachment from work refers to affectively disconnecting from work and no longer experiencing job-related emotions. Survey data were gathered over the course of eight consecutive days from 151 health care employees. Multi-level analyses revealed that: (1) cognitive detachment was positively related to creativity, irrespective of the level of cognitive job demands and resources; (2) high emotional job demands in combination with either low levels of emotional detachment or high levels of emotional job resources were positively related to creativity. This day-level study provides insight into the relation between detachment from work and creativity from a process perspective, by showing specific conditions under which different types of detachment from work benefit employee creativity.

Testing the triple-match principle among technology employees

The triple-match principle (TMP) proposes that the strongest, interactive relationships between job demands and job resources are observed when job demands, job resources and job-related outcomes are based on qualitatively identical dimensions. This principle is tested with regard to three outcomes: cognitive failure, emotional exhaustion, and physical health complaints. Data were collected in a large sample of employees in the technology sector (n = 1533). Results demonstrate that the positive association between emotional job demands and emotional exhaustion is compensated by the availability of emotional job resources. No triple-match interactions are found with regard to cognitive failure or physical health complaints. In line with the TMP, results show that the likelihood of finding theoretically valid interactions is related to the degree of match between job demands, job resources, and outcomes.

Emotional job resources and emotional support seeking as moderators of the relation between emotional job demands and emotional exhaustion: A two-wave panel study.

In the present study, the relation between emotional job demands and emotional exhaustion was investigated, as was the moderating role of emotional job resources and emotional support seeking on this relation. We hypothesized a positive lagged effect of emotional job demands on emotional exhaustion, and proposed that this relation is weakened by the availability of emotional job resources. Furthermore, it was hypothesized that this stress-buffer effect of emotional job resources would be stronger for employees high on emotional support seeking (3-way interaction). A 2-wave survey study with a 1-year time lag was conducted among 711 employees in the technology sector. Results showed that emotional job demands are least likely to result in emotional exhaustion when employees are provided with high emotional job resources and score high on emotional support seeking. (PsycINFO Database Record (c) 2013 APA, all rights reserved).

A matter of match? An experiment on choosing specific job resources in different demanding work situations.

Though research on the demand-induced strain compensation (DISC) model has suggested that the type of job resources people employ to deal with job demands may have serious implications for job stress theory and practice, not much is known about the choices people make regarding the investment of job resources. The aim of this study is to fill this gap in the literature. In line with the DISC model, we were particularly interested in the extent to which people choose job resources that match job demands (i.e., matching job resources) and job resources that do not match job demands (i.e., nonmatching job resources). For that reason, several vignettes were developed to experimentally examine the extent to which people (92 undergraduates) choose cognitive, emotional, and physical job resources; combinations of these specific job resources; and no job resources at all in different hypothetical demanding work situations (i.e., cognitively, emotionally, and physically demanding jobs). As predicted, people generally chose cognitive job resources to deal with cognitive job demands, emotional job resources to deal with emotional job demands, and physical job resources to deal with physical job demands. Further, results showed that nonmatching job resources were particularly chosen as a supplement to matching job resources rather than as a substitute for matching job resources. However, in contrast to our predictions, there seemed to be a dominant role for nonmatching cognitive job resources in this respect, whereas nonmatching emotional job resources were chosen less often than expected.

The role of matching job resources in different demanding situations at work: A vignette study

This study examines human service employees' beliefs about the availability, relevance, and use of specific types of job resources (i.e. cognitive, emotional, and physical) in similar types of demanding situations at work. To gain a better understanding of these intra‐psychic processes assumed to underlie the relation between job demands, job resources, and job‐related outcomes, a quasi‐experimental survey study with vignettes was developed. Results showed that different patterns could be observed between the availability, relevance, and use of matching and non‐matching job resources in a physically demanding situation at work. No such differences were observed in a cognitively and emotionally demanding job. Further, it was shown that there generally seems to be a dominant role for emotional job resources in the job stress process, whereas the role of physical job resources and, to a lesser extent, cognitive job resources appears much weaker and mainly restricted to corresponding types of job demands. Finally, results suggested that employees who are faced with a particular type of job demands may take advantage of both matching and non‐matching job resources, implying that the ‘matching hypothesis’ is a probabilistic rather than a static principle.

Convergence of self-reports and coworker reports of counterproductive work behavior: A cross-sectional multi-source survey among health care workers

Background Most studies of counterproductive work behavior (CWB) are criticized for overreliance on single-source self-reports. This study attempts to triangulate on behaviors and perceptions of the work environment by linking job incumbent self-report with coworker report of the job incumbent's behaviors. Theoretical framework is the Demand-Induced Strain Compensation (DISC) Model, which proposes in general that specific job resources should match specific job demands to reduce deviant behavioral outcomes such as CWB. Objectives To test the extent to which job incumbent self-report and coworker report of CWB in health care work converge, and the extent to which job incumbent-reported work-related antecedents (i.e., job demands and job resources) similarly predict both self-reported and coworker-reported behaviors (in line with DISC theory). Design A cross-sectional survey with anonymous questionnaires was conducted, using data from two different sources (self-reports and coworker reports). Settings A large organization for residential elderly care in the Northern urban area in The Netherlands. Participants Self-report and coworker questionnaires were distributed to 123 health care workers, of which 73 people returned the self-report questionnaire (59% response rate). In addition, 66 out of 123 coworker questionnaires were returned (54% coworker response rate). In total 54 surveys of job incumbents and coworkers could be matched. Methods Next to descriptive statistics, t-test, and correlations, hierarchical regression analyses were conducted using SPSS 15.0 for Windows. Results Correlations and a t-test demonstrated significant convergence between job incumbent and coworker reports of CWB. Hierarchical regression analyses showed that both job incumbent and coworker data consistently demonstrated CWB to be related to its work-related antecedents. Specifically, findings showed that both physical and emotional job resources moderated the relation between physical job demands and CWB. Conclusions The current findings provide stronger evidence that (multi-source measured) CWB is associated with job demands and job resources than has been provided in the past. Moreover, the present study implies that DISC theory has the potential of making a profound contribution to our understanding of counterproductive working behaviors in health care work. Future longitudinal studies should investigate this kind of relations more intensely.

Emotional job demands and the role of matching job resources: A cross-sectional survey study among health care workers

Background Research on emotional labour in health care work has not yet revealed under what conditions emotional job demands have an impact on employee health and well-being. There is a need for more theory to unveil the black box of emotional labour processes. Objectives To test the moderating role of matching (i.e. emotional) and non-matching (i.e. cognitive) job resources in the relation between emotional job demands and employee health/well-being (i.e. emotional exhaustion, employee creativity, and work motivation). Design A cross-sectional survey with anonymous questionnaires was conducted. Settings A large organization for residential elderly care with eight locations in an urban area in the Netherlands. Participants Questionnaires were distributed to 1259 health care workers, of which 826 people returned the questionnaire (66% response rate). Methods In addition to descriptive statistics, multivariate multiple regression analysis (LISREL 8.54) with cross-validation was conducted. Results Findings showed that emotional job resources moderated the relation between emotional job demands and health/well-being outcomes. Firstly, emotional job resources were able to moderate the relation between emotional job demands and emotional exhaustion. Secondly, both emotional job resources and, to a lesser extent, cognitive job resources were able to moderate the relation between emotional job demands and positive well-being outcomes (i.e. employee creativity and work motivation). Finally, cross-validation showed that parameter estimates did not vary across subsamples. Conclusions Job resources could compensate for resources lost through meeting the requirements of emotional job demands, thereby reducing stress-reactions and increasing well-being. Providing health care workers with more, preferably matching, job resources could make emotional job demands less stressful, and even stimulating and challenging. Future longitudinal studies should investigate the interplay of emotional job demands and (matching) job resources more profoundly.