Emerging Service Industry Research Articles

A Study on the Marketing Factors of Convention and Exhibition Industry in Tai’an

Purpose - The exhibition industry is a strategic emerging service industry with great development potential in the new economic era, and its role in promoting the development of the national economy is also increasing.
 Design/Methodology/Approach - Construct a new indicator system, classify and analyze the influencing factors and their influencing mechanisms, construct a theoretical model of the influencing mechanisms, evaluate and correct the items measured by variables, and reveal the formation mechanism of the influencing factors.
 Findings - A new indicator system for influencing factors has been constructed, which is classified into core factors (exhibition enterprises and technological innovation), basic factors (resource endowment), and industrial environment factors (government support), revealing the formation mechanism of the impact of factors on the competitiveness of the urban exhibition industry.
 Research Implications - The exhibition industry is related to the material life of the people and their spiritual life. Studying the competitiveness and influencing factors of the urban exhibition industry is beneficial for alleviating the pressure brought by idle exhibition venues and related resources in various cities in China, sharing the responsibility of the Chinese government to continuously improve urban construction, meeting the growing material and cultural needs of the people, and promoting the sustainable development of the exhibition industry.

Decision models for personal shopper platform operations optimization

The ‘lazy economy’ gives rise to an emerging business mode, called personal shopper platforms (PSPs). A customer who needs some goods urgently can release an order on a PSP, which is then assigned by the platform to a personal shopper, who will buy the goods at a nearby retail store and deliver them to the customer within a short time interval. Since the development of PSP is relatively new, the decision mechanisms and policies are at an early stage. The operations of the PSPs can be optimized through operations research methodologies. This study proposes a series of mixed integer programming (MIP) models and improved dynamic programming-based algorithms to support operational decisions on order assignment and shopper routing, as well as strategic decisions on the PSP mode adoption and territory planning. Some intuitive but practical criteria are also designed to accelerate the proposed algorithms so that they can be applied to large-scale realistic instances. The proposed algorithm can solve the basic case with 1000 orders and 1050 shoppers (about 107 variables and 107 constraints in the MIP models) in half a minute. A realistic case in the Changning district of Shanghai is also used to validate the effectiveness of the proposed models and the efficiency of the algorithms. An extended model for considering the uncertain arrival of future orders is also presented. This study provides a comprehensive model-driven decision methodology for this emerging service industry mode.

Digital Economy, Industry Heterogeneity, and Service Industry Resource Allocation

Based on the traditional framework of resource mismatch theory analysis and existing literature studies, this paper constructs a model of resource mismatch efficiency loss including the digitalization factor of the service industry, measures the resource mismatch of China’s service industry and its sub-sectors, and empirically analyzes the impact of digital economy development on resource mismatch of service industry using panel data of each sub-sector of China’s service industry from 2001 to 2020. The findings reveal that: (1) Resource mismatch exists in China’s service industry, and the degree of mismatch of capital is more serious than that of labor. (2) Traditional service industries with low digitalization have serious efficiency losses, while emerging service industries with high digitalization have almost no efficiency losses. (3) The increase in the development of the digital economy can significantly improve the resource mismatch in the service industry; appropriate government intervention can improve the capital mismatch but not the labor mismatch; the increase in the proportion of state-owned enterprises is conducive to improving the labor mismatch but not the capital mismatch. Meanwhile, the results of the industry heterogeneity test show that the increase in the digital economy can improve the resource mismatch of both emerging and traditional service industries, but the improvement is more obvious for emerging service industries. Therefore, in the context of the development of the digital economy, we make the following suggestions. The government intervenes appropriately in the capital market, develops emerging service industries, and formulates different digital transformation policies for different industries. Relevant enterprises increase their efforts in technology research and development, and actively explore the direction of digital transformation of service industries. The government and enterprises work together to promote the improvement of China’s economic development level.

Factors affecting online shopping behavior in Malaysia

With the continuous innovation and development of Internet technology, an emerging service industry "e-commerce" is in people’s lives. Gradually developing and growing, the e-commerce industry has gradually become a new economic driving force (Parment, A.(2013).This chapter focusing on the discussion and research on the factors that influence online shopping of Malaysian consumers. We discussed that with the continuous development of e-commerce technology, people’s consumption patterns have also changed, and more people have begun to accept online shopping to satisfy their consumption desires. So what factors can influence consumers to choose online shopping? We assume four dependent variables: cultural factors, social factors, personal factors, and emotional factors (Passyn,K.A,Diriker,R.B.(2011). We will start from these four aspects to study the effects of these independent variables on us. Affect the relationship between. This chapter will mainly explain the purpose of our research and the deficiencies in the research. And analyze and discuss the research results.

Effects of Social Comparison Effect on Self-Efficacy and Subjective Well-Being of Employees - Case on Medical Industry

From the cradle to the end of human life, it is the process of a series of social comparison and self-evaluation which generally exists in daily life and deeply affects social interaction process. For this reason, the topic presents the meaning and importance for the cultivation. Medical industry, as an emerging service industry, is considered as the internationally new wellness revolution after IT industry. Taking biotechnology and life science as the precursors, medical industry, covering health service functions of medical health, nutrition and health care, as well as fitness and leisure, would become the primary industry leading global economic development and social progress in the 21st century. Taking employees of Fujian Health Industrial Park as the research objects, total 360 copies of questionnaire are distributed. After removing invalid and incomplete copies, 241 valid copies are retrieved, with the retrieval rate 67%. The research results show significantly positive correlations between 1.social comparison and self-efficacy, 2.self-efficacy and subjective well-being, and 3.social comparison and subjective well-being. According to the results, suggestions are proposed as the important reference for guiding the work and life adjustment of employees in medical industry as well as promoting the self-efficacy.

Reverse Logistics Operation Model Research under the Circumstance of Green Supply Chain Management

With the development of computer technology, the express service industry begins to go to its prosperity, followed by the online shopping, which has played an indispensable role in people’s daily life. Express service industry is a typical representative of the emerging service industry in our country, and also the product of high speed development of the market economy, which made huge contribution to the economic development of our country. But during this process, the problem of packaging pollution has become the focus of scholar’s attention, under the circumstance of national advocating environmental protection, people's environmental consciousness has been enhanced a lot , the thought of the reverse logistics has been paid attention by many scholars. This paper is through the literature review, and expounds the green supply chain management and the basic concept of reverse logistics, then makes an in-depth study on green supply chain management under the environment of reverse logistics operation mode, for the sake of provide the logistics enterprises direction of thinking about minimizing environmental pollution while developing well.

Based on the Method of Enterprise Logistics Cost Accounting Research

At present, as an emerging service industry customer service and the third profit source of enhancing the competitiveness of the enterprise market, the logistics industry gets the attention of more and more enterprises. In the enterprise total cost, reasonable decomposition and calculating the logistics cost, seriously affect the profits of the enterprise. Therefore, how to make enterprise logistics cost accounting becomes the focus concern of enterprises to improve market competitiveness. This topic comes from the basic theory of homework cost method, the enterprise logistics cost accounting based on homework cost method are analyzed. This paper expounds the homework cost method based the thinking of enterprise logistics cost accounting, by the process of resource to homework cost object cost allocation, and the activity-based cost method of enterprise logistics cost accounting methods are analyzed on focus.

At the Cutting Edge of the City: Male Migrant Hairdressers in Shanghai

This article examines the emerging service industry in Shanghai through the prism of young male migrant hairdressers and their even younger assistants. These “cosmopolitan” service workers are framed within Lisa Rofel's concept of “desiring China” in order to show how the service industry in Shanghai is a kind of “Goffmanian world”, in that the hairdresser must present and “sell” himself in particular ways on the “front-stage” of the market-driven service industry. By examining both the “impression management” and “emotional labour” of the hairdresser, I argue that not only are we able to observe China's opening up policy as it is embodied in the service worker, but we are also able to observe on the salon floor hierarchical and power labour relations at work and the emergence of a commodity-style subject. These young male migrant service workers are framed as a kind of complement, or extension, of the young female migrant industrial workers studied by Pun Ngai in her book Made in China. By comparing and contrasting the “Chinese working daughters” of the factory regime with the “Chinese working sons” of the service regime we are able to observe Shanghai's structural shift from an industrial production centre to a service-based world city.

Intelligent service machine

Introduction The service sector is becoming increasingly important to the economies of many countries, especially developed countries. The Organization for Economic Co-operation and Development (OECD) recently released its report Promoting Innovation in Services, which noted that government policy in developed countries has not been attuned to the service sector. For better satisfying the needs of customers, providers now attempt to add or create value through services. To unravel the changing worldview of marketing, a new dominant logic is service-centered model of exchange (such as intangibles, competences, dynamics, exchange processes and relationships, and operant resources) in 21 st century. In many leading companies, services are more than half of the company's revenue, and usually the fastest growing part, for example, IBM, GE, Xerox, and GM. Whereas the two paradoxes dominate the future of competition in services---customers face choices that yield less satisfaction, while managers face more strategic options that yield less value. They argue that the traditional system of company centered value creation needs to be re-examined. Meanwhile, a service can be regarded as a service system (composed of subsystems/components) and service innovation is to co-create the service productivity and satisfaction. Spohrer indicated that service systems are complex adaptive systems made up of people and people are complex and adaptive themselves, which are dynamic and open rather than simple and optimized. Therefore, facilitating the development of service systems for value co-operation is crucial to the fulfillment of service innovation. A traditional service industry generally adopts the physical medium in co-producing service systems, while the emerging service industry is increasingly exerting the electronic medium4 so as to raise service productivity. As a consequence, the competitive position of a service company now depends much on its ability to use technologies to co-create the service productivity and satisfaction through innovative electronic delivery channels. In this paper, we suggest the notion of intelligent service machine to provide service companies with a systematic and quantitative capability on designing service systems aiming for both service productivity and satisfaction (in analogy to the machine metaphor in the manufacturing era). Furthermore, we propose a construct model of intelligent service machine, followed by a machine-aware service-system design framework (named iDesign ) and an ex-emplifier of intelligent service machine (named mDesignStorming ).

An application of DMADV methodology for increasing the yield rate of surveillance cameras

Abstract Taiwan has officially been an “Aging society” since 1993, and a growing number of elderly people there cannot receive proper care from family members. Therefore, Taiwan’s “long-distance home care services” have been classified as an emerging service industry. This industry rests mainly on information and telecommunications technology to overcome the barriers of distance and, thereby, to deliver health services. Surveillance cameras constitute important transmission equipment whose function is to provide real-time monitoring services; therefore, the quality and the efficiency of the camera adopted in the long-distance home care industry are important. Some of Taiwan’s domestic products occupy dominant positions in their respective global markets, and there are also many foreign competitors that have exhibited a formidable challenge to the prominent position of these Taiwan manufacturers. The production strategy for mature manufacturers under steep competition is to increase their quality and yield rate, steps that can prevent unnecessary waste. Some research has adopted Six Sigma to improve products’ yield rates, and the results have been remarkable. In this research, the DMADV methodology will be implemented for improving the quality of surveillance cameras and for diminishing related excess costs.