The article attempts to analyze emergency calls to the 112 number and demonstrate the challengesand threats faced by the 112 operators in the Mazowieckie Voivodeship during the COVID-19pandemic, a disease caused by the SARS-CoV-2 coronavirus. The research focuses on changes inthe type of calls, the increase in the number of calls and other difficulties that operators have hadto face. The analysis is based on data from the period of 2017 to 2022, particularly highlighting thenew challenges caused by the pandemic, such as handling requests connected with COVID-19.The authors draw attention to the important role of operators in public health protection andtheir exposure to stress in difficult working conditions. The study aims to understand the burdenon the emergency notification system in the context of the pandemic and to highlight the role ofoperators in this process.
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