A discrete element trapdoor model was established using the MatDEM software, and the effects of different embankment and reinforcement heights on the soil arching effect of embankments under reinforced conditions were investigated by introducing a biaxial geogrid. The outcomes demonstrated that the inclusion of a geosynthetic reinforcement could enhance the load transfer efficacy of the embankment and thereby reduce the differential settlement of the embankment surface. The differential settlement could be reduced by approximately 50 % when the reinforcement height and the pile cap were close. The inclusion of the geosynthetic reinforcement helped reduce the development of the slip surface within the embankment above the reinforcement and prevented the vertical slip surface from continuing to move upwards, thus ensuring that the soil arching effect did not degrade too quickly and continued to play a role. In the case of a low embankment reinforcement, the soil arching effect was largely nonfunctional because of the rapid development of the vertical slip surface, and the load on the embankment in the soft soil was mainly transferred to the piles through the tensioned membrane effect of the geosynthetic reinforcement. For a high embankment with a low reinforcement height, the soil arch structure of the embankment was well maintained, the soil arching effect did not degrade, and the load on the embankment in the upper part of the soft soil was transferred to the piles via the soil arching effect along with the tensioned membrane effect. In the case of a high embankment with a high reinforcement, the reinforcement blocked the vertical slip surface only for the soil above the reinforcement height, whereas the vertical slip surface below the reinforcement height developed in line with that of the same height, when the tensioned membrane effect and soil arching effect worked together in the embankment above the reinforcement height, and the soil arching effect below the reinforcement height degraded and hardly played a role.