Service Elements Research Articles

Core elements of the perioperative medicine for older people undergoing surgery (POPS) model of care.

Hospital surgical services that utilise the approach of the perioperative medicine for older people undergoing surgery (POPS) model of care improve outcomes for older people contemplating and undergoing surgery. Complex models of care like POPS may be difficult to implement without understanding the elements that comprise that model of care. Logic models can be used to aid implementation by visually depicting theoretical relationships between the elements of the model of care. Our objective was to understand the core elements of the POPS model of care at health services other than where it was first developed. A qualitative case study at three contextually different health services in England with POPS models of care of varying implementation maturity was undertaken. We conducted semi-structured interviews with clinicians and managers involved in POPS (n = 56). The interviews were analysed using inductive and deductive methods. We developed a logic model with seven domains and themes that described the core elements of the POPS model of care compared and contrasted across the three health services. We found POPS could be adapted to 'fit' the local contexts of our study and still achieve its desired outcomes if it remained true to the principles of comprehensive geriatric assessment and optimisation and was delivered by staff with expert skills and attitudes. Our logic model provides potentially generalisable information about the core elements of the POPS service in three health services. This information can be used to aid the implementation of the POPS model of care in healthcare settings similar to our study. Further research may be required to test the logic model in other healthcare contexts.

Evaluation of Reactor Laboratory Internet Services of Kartini Reactor Based on Regulation of the Minister of PANRB Number 14 of 2017

Kartini Reactor is one of Indonesia's research reactors that is used to learn nuclear technology. One of its services is the Internet Reactor Laboratory (IRL) with online Synchronous Learning-based implementation. To fulfill laws and regulations related to public services, meet the targets of BRIN agency work units, and evaluate to achieve excellent service, a survey is needed to assess the quality of IRL services in a Community Satisfaction Index (IKM) and Community Satisfaction Survey (SKM) using the guidelines of the Minister of PANRB Regulation Number 14 of 2017. The data collection method uses an e-questionnaire distributed to service users, which is then analyzed quantitatively. At the same time, the follow-up improvements use qualitative methods with interviews and observations. The survey results are used to evaluate and improve services to provide excellent service and fulfill community expectations and demands. The results of the quantitative analysis obtained that the results of the service IKM were 3.50 (maximum scale 4.00), and the service SKM value was 87.48 (maximum scale 100), which is included in the category of service quality B, which indicates the performance of the service unit is Good. As a further evaluation for service improvement, three service element values with the lowest values were taken: the system, mechanism, and procedure elements, service time elements, and service product specification elements. The practicum module will be classified based on the difficulty level of the system, mechanism, and procedure. In the service time element, the instructor will start and end the practicum on time, the Zoom admin will act as a time monitor, and students are directed to be present 5 minutes before the practicum. In the service specification product element, untidy practicum modules and unclear PowerPoint visualizations will be improved through synchronization of semester learning plans (RPS) with universities, adjustment of modules according to learning outcomes, standardization of visualization, and instructor training. Keywords: Internet Reactor Laboratory (IRL), Community Satisfaction Index (CSI), Community Satisfaction Survey (CSS), evaluation of practicum services

Implementation of effective communication in interprofessional collaboration to improve inpatient services

Introduction: Interprofessional Collaboration (IPC) is an interprofessional collaboration between people with different professional backgrounds who work together to solve health problems and provide health services. This research aims to analyze the implementation of effective communication in interprofessional collaboration to improve inpatient services. Research Methodology: The research is qualitative with a phenomenological design. Six people were the research informants: hospital leadership, PMKP, medical committee, medical service element, nursing element, and medical support element. Data will be collected using observation, FGD, in-depth interviews, and document study. Data processing and analysis use the Miles and Huberman method. Result: The study's results indicate that the implementation of IPC still needs improvement. Lack of practical communication skills is the leading cause of IPC being less than good. Management efforts to improve helpful communication skills include providing training related to effective communication, forming an evaluation team, and giving rewards and punishments. Conclusion: Management is making efforts to improve effective communication skills by providing training related to effective communication, forming an evaluation team, and giving rewards and punishments. Health workers are making efforts to comply with all rules that have been given by management to support an effective communication program for patients and between health workers

Dynamic linkages between element input structure, global value chain, and carbon emissions: evidence from a heterogeneous panel cointegration model

ABSTRACT Industrial CO2 constitutes a dominant component of global CO2 emissions. Therefore, modifications in industrial production processes are crucial. We analyse global cross-national panel datasets from 1995 to 2018 using the panel autoregressive distributed lag (ARDL) model to provide comprehensive evidence of the combined effects of input-side element structures and production-side global value chain (GVC) divisions on output-side CO2 emissions. The results show that: (i) Renewable energy and service elements in production factors can reduce CO2 emissions, though their abatement effects vary. Both can produce sustained carbon mitigation effects in the long term, but only renewable energy is effective in the short term. (ii) The GVC division pattern can induce a CO2 emission increase in both the short and long term, though these effects are heterogeneous depending on the differences in forward-backward GVC divisions. (iii) A path dependence analysis shows that input-side element structures can change production-side GVC divisions, thereby affecting output-side emissions. This study extends our understanding of the environmental effects of various production links and helps coordinate high-quality economic development and impending environmental constraints.

Emotion as Cause, Effect, Mediator, and Moderator in Marketing: An Integrative Review and Future Research Directions

ABSTRACTThe study aims to synthesize four decades of research on emotions in marketing by delving into the specifics of who, where, how, what and when. Using quantitative and qualitative methods, 453 articles from top marketing journals were analysed. The study first presents a descriptive account of publication and citation metrics and theoretical underpinning, resolving contestation around emotion function as cause, effect, mediator and moderator. Secondly, using science mapping, along with performance and content analysis landscape of emotion research is unravelled by identifying eight clusters. These clusters placed on development timelines provide a bird's eye view and are presented on a three‐level categorization: Theory, Characteristics and Context. Clusters 1 and 2 focus on theoretical underpinning of emotion interrelationship with cognition and construal. Clusters 3 and 4 emphasized unique characteristics of emotion as antecedents and outcomes to/of evaluations/behaviours. Clusters 5, 6, 7, and 8 emphasized distinct emotional settings—notably, cluster 5 accounts for emotion interaction across service encounters and elements of service interface. Cluster 6 emphasizes effectiveness, advantage and measurement of emotion in advertising. Cluster 7 highlights how emotions are profoundly shaped by and influence social interactions/behaviour, and Cluster 8 underscores emotion embedded in brands, products and life experiences. Finally, a diverse yet unified field of emotion research in marketing is advocated by reflecting on findings, identifying opportunities for cross‐pollination, highlighting cluster‐specific future research directions and developing an integrative framework. The framework, beyond decision‐making, synthesizes distinct ways emotion arises and permeates marketplace and accounts for alternate lenses to emotion functioning, promoting newer research.

Corruption in the digital bureaucratic service system (media studies in disclosure of corruption cases)

Corruption still occurs even though the bureaucracy has transformed into a digital service system. Lately, the trend has become more rampant, involving all elements of service from the central to the regions, from high-ranking officials to field officers. Digitalization, which was initially implemented as a formula for preventing corruption, still opens wide gaps to be penetrated. The digital system that has been implemented has not been effective in preventing and eliminating the corrupt mentality of service delivery personnel. The digital era, which should be a moment of clean, open and responsible bureaucratic change, still has a long way to go. Based on that fact, this study aims to determine digitalization in bureaucratic services in preventing corruption. The method used in this study is descriptive qualitative, with media analysis studies to obtain data spread across three credible national online media networks. The results of the study show that corruption cases are still rife even though bureaucratic services have been transformed into a digital service system. In the implementation of the bureaucratic system, the media plays a very vital role as part of enforcing corruption laws and encouraging service personnel to act in a manner that is trustworthy, honest and responsible for their work.

Designing a Digital Service System for Sustainable Social Value Creation: A Holistic Design Method Based on Socio-Cyber-Physical System Perspectives

Recently, data utilisation and digital service offerings are becoming primary methods of value creation. In this context, designing and offering ‘digital service systems’ (DSSs) that integrate physical elements (e.g., products, facilities, and physical infrastructure) and digital service elements (e.g., digital services, data, apps, and cloud systems) are important to create sustainable social values and achieve the United Nations’ Sustainable Development Goals 9 and 11. In this study, we propose a novel method for designing a DSS that simultaneously consider three system domains, namely social, physical, and digital domains. Specifically, we developed design models and a design process to support the DSS design. The proposed method was applied to an actual DSS design case. The results revealed that the proposed method could effectively consider components in the social system domain in addition to those in the digital and physical system domains in the DSS design. In particular, we identified that the proposed design models were useful for enabling the systematic management of a long-term collaborative design process among various stakeholders. They also enabled value-oriented thinking in DSS design and encouraged designers to consider different types of value in the DSS.

Resource Allocation Approach of Avionics System in SPO Mode Based on Proximal Policy Optimization

Single-Pilot Operations (SPO) mode is set to reshape the decision-making process between human-machine and air-ground operations. However, the limited on-board computing resources impose greater demands on the organization of performance parameters and the optimization of process efficiency in SPO mode. To address this challenge, this paper first investigates the flexible requirements of avionics systems arising from changes in SPO operational scenarios, then analyzes the architecture of Reconfigurable Integrated Modular Avionics (RIMA) and its resource allocation framework in the context of scarcity and configurability. A “mission-function-resource” mapping relationship is established between the reconfiguration service elements of SPO mode and avionics resources. Subsequently, the Proximal Policy Optimization (PPO) algorithm is introduced to simulate the resource allocation process of IMA reconfiguration in SPO mode. The objective optimization process is transformed into a sequential decision-making problem by considering constraints and optimization criteria such as load, latency, and power consumption within the feasible domain of avionics system resources. Finally, the resource allocation scheme for avionics system reconfiguration is determined by controlling the probability of action selection during the interaction between the agent and the environment. The experimental results show that the resource allocation scheme based on the PPO algorithm can effectively reduce power consumption and latency, and the DRL model has strong anti-interference and generalization. This enables avionics resources to respond dynamically to the capabilities required in SPO mode and enhances their ability to support the aircraft mission at all stages.

Making A PACT—Ethical Principles for Critical Community Informatics

ABSTRACTThis research proposes an ethical framework for engagement with the data collected by information institutions on and about their community members, part of a field better known as community informatics. As data collection becomes a key element of library and information patron services, it is crucial that workers have experience and training in dealing with the collection and handling of data related to their patrons. The PACT framework, which stands for Power, Access, Consent, and Trust, was developed and workshopped in LIS classrooms across three ALA‐accredited programs and aims to prepare LIS students for the types of ongoing relationships and issues they will encounter working in an institutional setting. The framework is grounded in critical theory, and takes a participatory approach towards community informatics, as well as drawing on the Codes of Ethics of three major professional organizations for cultural heritage and information professionals.

Preference for Public Transportation Service Levels in Makassar City Towards Female Passenger Satisfaction

Basic services are government affairs that are mandatory and entitled to be obtained by every citizen, one of which is public transportation services. Although it has been regulated by Minimum Service Standards (SPM), the quality of public transportation services in Makassar City is still low and has not met expectations and satisfaction, especially for female passengers. The purpose of this study was to determine the satisfaction of female passengers with the quality of public transportation services in Makassar City. The respondents of this study were 96 female passengers of public transportation in Makassar City. This research is descriptive qualitative study that refers to the Regulation of the Minister of Transportation of the Republic of Indonesia Number PM 29 of 2015. This regulation outlines criteria such as security, safety, comfort, affordability, equality, and regularity for assessing the quality of public transportation services in Makassar City. The data analysis technique in this study uses descriptive analysis employing the Community Satisfaction Indicator (SMI) analysis method. Based on the results of calculations using the public satisfaction index method, it is known that the total number of service elements has a score of 43.86. Although this indicates that the overall quality of service is quite good, it is considered that women are not satisfied with the service provided. The relationship between the level of satisfaction with the quality of service affects women's preferences in choosing the mode they want to use.

A trust-building model for financial advisory services in Nigeria’s investment sector

The financial advisory sector in Nigeria, while pivotal for guiding investors and enhancing market efficiency, faces significant challenges related to trust. This paper presents a comprehensive trust-building model aimed at addressing the trust deficit within Nigeria’s investment sector. The model proposes a multifaceted approach to enhance trust through improved transparency, accountability, regulatory reforms, and client education. Trust is a crucial element in financial advisory services, influencing investor confidence and market stability. In Nigeria, historical issues such as regulatory inconsistencies, information asymmetry, and instances of financial misconduct have eroded trust between advisors and clients. The proposed trust-building model emphasizes four key areas: enhancing transparency and accountability, implementing regulatory reforms, improving financial literacy among investors, and leveraging technology. Transparency can be achieved through open disclosure of fees, commissions, and potential conflicts of interest, alongside standardized reporting mechanisms. Regulatory reforms are essential for strengthening oversight and enforcing ethical standards. Improving financial literacy involves educating clients about investment options and risks, empowering them to make informed decisions. Technology plays a critical role by offering real-time updates and personalized advice through fintech platforms and AI-driven tools. Case studies from both developed and developing markets highlight successful trust-building strategies, providing valuable insights for the Nigerian context. For instance, countries with robust regulatory frameworks and advanced technological integration offer practical examples of how transparency and accountability can be effectively implemented. Nigerian case studies demonstrate instances where trust-building initiatives have led to increased investor confidence and market stability. Despite the promising aspects of the model, challenges such as institutional resistance, economic instability, and entrenched industry practices may hinder implementation. Overcoming these barriers requires a collaborative effort from regulators, financial advisors, and investors. The model's anticipated impact includes greater investor confidence, market growth, and a more stable investment environment. By addressing the core issues affecting trust and fostering a culture of transparency and accountability, the proposed model aims to transform Nigeria’s financial advisory sector, ultimately contributing to its long-term development and stability. Keywords: Trust-Building, Financial Advisory, Nigeria, Investment Sector

Analisis Pengelolaan Pengaduan Aspirasi Masyarakat Daerah Oleh DPD RI

Public complaints are an important element in public services to determine public satisfaction with the implementation of public services. The Regional Representative Council of the Republic of Indonesia is an institution that represents regional voices and the interests of a region at the central level, as an institution representing regions the DPD RI is required to listen to aspirations and complaints submitted by regional communities. The aim of this research is to determine the management of complaints from regional community aspirations by the DPD RI. This research uses theory from Gorton (2005). The indicators used in this research are Quality Improvement, Openness to receive complaints, commitment, accessibility, responsiveness, transparency and responsibility, personal in nature. This research method uses qualitative descriptive techniques by collecting data from interviews, observation and documentation. The results of this research show that the principle of improving quality in the implementation of handling complaints from the public has been equipped with adequate facilities/infrastructure. On the principle Openness in accepting complaints means that DPD RI accepts all types of complaints from the public. On the principle commitment is that DPD RI is committed to every aspiration & complaint from the community. On the principle accessibility DPD RI provides access to the public to submit complaints through websites, applications, social media and by coming directly to the office. Responsiveness means that DPD RI does not discriminate in responding to every aspiration & complaint and DPD RI members use a pick-up and drop-off system to listen to aspirations or complaints submitted by the public. On the principle Transparency & Responsibility DPD RI will act transparently & responsibly towards every aspiration & complaint. On the principle Personal Characteristics DPD RI properly safeguards the identity/data of the complainant community.

Development, Pilot, and Evaluation of a Qualitative Documentation Tool for Pharmacists to Share High Impact Patient Intervention Stories.

Background: Community pharmacists are often the most accessible member of the healthcare team to many patients and can play a key role in managing their chronic conditions, such as diabetes or heart disease, through enhanced pharmacy services. Despite their accessibility, pharmacy services are often underutilized due, in part, to a lack of adequate reimbursement models that comprehensively encapsulate all elements of those pharmacy services. While routine documentation of services does collect certain qualitative data, they do not always indicate the nuance of the full scope of services with resulting robust impact and value of those services for the patient and healthcare system. Objective: To develop and pilot an online reporting tool for pharmacist documentation of high impact patient intervention "stories" that includes the nuances of care provision processes in outpatient pharmacy settings that promote positive outcomes. Methods: An online Patient Stories Reporting Tool (PRST) was developed to allow outpatient pharmacists to document details on distinct direct patient care encounters, or "stories", that they felt showcased their value. Documentation through PSRT included limited quantitative data and qualitative data with a focus on a free response narrative for the "story". In a pilot, the PSRT was distributed to 18 pharmacists across 16 practice sites from one partnering pharmacy organization. Qualitative data, the focus of the included analysis, was collected, assessed by project team members, and organized by intervention types. Results: Forty-seven stories involving 17 pharmacists across 13 practice sites from August 2021 to March 2023 were reported. Three types of key intervention stories were identified including General Patient Education (7 stories), Medication Optimization (20 stories), and Cost Reduction (20 stories). Given the nature and scope of this initial pilot, one story for each of the three most prevalent intervention types was identified as exemplifying the types of stories the tool can collect and are subsequently discussed in detail. Conclusions: The three selected stories help to characterize the services pharmacists provide, the critical components of pharmacist-patient interactions, and the value of sharing these stories utilizing tools such as the PSRT. Through these stories, the PSRT also begins to record the nuances of pharmacist interventions and the impact they can make in a patient's healthcare journey. Potential applications of the tool are multivarious including supporting improvements in the perception of pharmacists' roles on the healthcare team and justifying expansion of reimbursement models.

Analisis Pengelolaan Obat Di Instalasi Farmasi Puskesmas X Kabupaten Sukoharjo

The management of medicines in community health centers is a key element in healthcare services. This study aims to analyze the management of medicines at the Pharmacy Installation of X Community Health Center in Sukoharjo Regency. The aim of this research is to determine the suitability of indicators for the selection, planning, procurement, distribution, and use of drugs at this community health center, and to identify the strategic position of the pharmacy installation within the SWOT matrix. This research employs a descriptive analysis study design with a nonexperimental qualitative approach. Data were collected retrospectively through a review of documented records. Data collection techniques included document review, observation, and interviews at X Community Health Center in Sukoharjo Regency. The results showed that the indicators for compliance with the community health center's formulary were in accordance with standards, but the compliance of medicine items with the national formulary and the national essential medicines list was not up to standard. In the planning and procurement stages, all indicators met standards, such as the comparison between the number of medicine items planned and those actually used, the frequency of procurement of each medicine item annually, and planning deviations. In the distribution stage, the indicators for medicine matching with stock cards and the warehouse management system met standards. In the usage stage, the percentage of prescriptions with generic medicines met standards. The SWOT analysis results indicated a position in quadrant 1.

Analisis Kualitas Pelayanan Publik pada Kantor Kepala Desa Bulakwaru Kecamatan Tarub Kabupaten Tegal

The study uses a qualitative approach to examine the quality of public services at the Bulakwaru Village Head Office. This approach was chosen to gain a comprehensive and in-depth understanding of the dynamics and quality of the services provided. Data collection techniques include in-depth interviews with staff and service recipients, participant observation of the service process, and analysis of relevant documents. The research aims to measure and analyze the quality of services at the Bulakwaru Village Head Office, Tarub District, Tegal Regency, to identify factors affecting public satisfaction and provide recommendations for improving the quality of public services, particularly at the Bulakwaru Village Head Office. The study results indicate that while some elements of service are functioning well, several aspects need improvement, particularly in terms of speed and responsiveness. Recommendations from this study include staff training and facility improvements to support better service delivery. These findings are expected to assist stakeholders in developing strategies to enhance the quality of public services in this area.

School health and nutrition services for children and adolescents in Tanzania: A review of policies and programmes.

School health and nutrition programmes are effective strategies to address the health problems among school-going children and adolescents. We examined the policy environments, successesand bottlenecks associated with school health and nutrition programmes in Tanzania. We used the 'policy triangle framework' to examine 22 national and regional school health and nutrition policies and programmes in Tanzania. We also interviewed 16 key informants to gain further insights into school health and nutrition programmes. Several school health and nutrition policies in Tanzania outline the basic elements of school-based health and nutrition services. Yet, these documents neither recognise vulnerable groups, recommend age-appropriate strategies to address children's and adolescents' varied and transient needs, nor provide a framework for implementing and tracking recommended activities. In these documents, underweight and infectious diseases, including humanimmunodeficiency virus/acquired immunodeficiency syndrome, are frequently identified as major concerns of young people, with little or no consideration of social determinants. Diverse strategies including school feeding, water and sanitation services, health and nutrition educationand promotion of healthy behaviours are identified. In doing so, these documents adequately define the roles and responsibilities of all government actors, but young people and their guardians are not actively engaged in design and implementation. Additionally, there are several challenges to implementing these policies including budgetary constraints, limited resources, a lack of inter-sectoral coordinationand insufficient capacity within targeted schools. To improve the health and nutritional status of school-going children and adolescents in Tanzania, adequate budgets, strengthened coordination and implementation efforts, the development of school-based stakeholders' capacity, as well as the involvement of all other stakeholders, including adolescents, are imperative.

Water, sanitation and hygiene (WASH) index for primary healthcare facilities: Towards achieving WASH security

This study focused on designing a WASH Index for assessing the status of WASH in Primary Healthcare Facilities (PHCs) especially for low- and middle-income countries. To assess the effectiveness of the WASH Index in evaluating the WASH in PHCs, PHCs were selected from 70 Local Government Areas (LGA) across 3 Southwestern States in Nigeria. The WASH index comprises of the five Joint Monitoring Programme service ladders as outlined in the World Health Organization Global Baseline Report for monitoring basic WASH services in health care facilities: water, sanitation, hygiene, waste management and environmental cleaning. The 5 service elements (termed as components) assessed were based on 10 indicators and 30 sub-indicators. The results of the WASH Index of the PHCs were compared statistically on LGA and State basis with emphasis on the status of WASH facilities. The study concludes that the result would further provide baseline information on the status of WASH in PHCs in the selected States in the quest to achieve the Sustainable Development Goals (SDGs). This study recommends that the WASH Index could be adopted an assessment tool for evaluating WASH in PHCs in other to ensure communication of results to policy makers and other relevant stakeholders, for effective monitoring healthcare facilities.

ADDICTION TO THE WORK AND OCCUPATIONAL BURNOUT OF PROFESSIONAL SOLDIERS

The problem of work addiction and professional burnout are extremely important areas in the specific profession of a soldier, and even more so an officer holding a managerial function in the hierarchical structure of the armed forces. Therefore, raising qualifications is an inseparable element of military service, especially due to the growing need to develop one's own professional competences. It is therefore worth taking a closer look at the phenomena that also occur in the military service. In order to examine the problem of workaholism and occupational burnout among professional soldiers, an in depth analysis of individual dimensions of these phenomena was carried out, especially in terms of possible relation-ships, as well as in relation to socio-professional factors. Empirical research among officers made it possible to diagnose the situation in this regard and formulate appropriate conclusions. The results of the analyzes were presented on the basis of a diagnostic survey carried out in 2021 on a research sample consisting of officers studying at one of the Polish military universities. Standardized measurement tools and selected elements of descriptive and correlation statistics were used in the research.

Analisis Tingkat Kepuasan Pelanggan Perusahaan Daerah Air Minum Kabupaten Majalengka

The purpose of this study was to determine the level of community satisfaction with PDAM Majalengka Regency and to determine the service quality of PDAM Majalengka Regency. Measurement of the Community Satisfaction Index and the quality of PDAM Majalengka Regency public services is carried out by distributing questionnaires to PDAM customers. The sampling method used is incidental sampling, namely determining the sample by "coincidence", that is, anyone who coincidentally meets the researcher can be used as a sample. The highest average value per service element is the courtesy and friendliness of the service staff, while the lowest average value per service element is the discipline of the service staff. Service unit performance at PDAM Majalengka Regency“good” because the value is between 76.61-88.30 which is in service quality B (good). Indicators that can be categorized as in accordance with community expectations are: (1) Politeness and Friendliness of Service Officers; (2) Certainty of Service Fees; (3) The reasonableness of the fee to get the service; and, (4) the accuracy of the implementation of the service time schedule; (5) Environmental Comfort; (6) Service Security. Meanwhile, indicators that are still below the average conformity level are: (1) Understanding of the ease of service procedures for PDAM Majalengka; (2) Terms of Service; (3) Capability of PDAM Majalengka service staff; (4) Fairness to get service (5) Speed of service (6) Clarity and certainty of serving officers; (7) Discipline of officers in providing services; (8) Responsibilities of officers in providing services.

Applying the Kano model and QFD to improve the service quality of Kinmen County government’s overseas residents service centers in Taiwan

This study explores the attributes of service quality for overseas residents provided by island county governments, using the example of the Kinmen County Government’s service center in central Taiwan. This research aims to identify key service elements that can enhance the satisfaction of Kinmen overseas residents. Drawing upon the SERVQUAL scale and a comprehensive literature review, service quality is divided into five dimensions: “administrative service,” “life counseling,” “information provision,” among others, comprising 24 service quality elements. A total of 311 valid questionnaires were collected through a survey, and Kano’s two-dimensional quality and IPA analysis were used to classify service factors. The Kano two-dimensional quality analysis revealed that “employment counseling,” “entrepreneurship counseling,” and “setting up service counters at airports and terminals during festivals” belong to attractive quality. Nine elements were classified as “one-dimensional quality” and “must-be quality,” including “one-stop service,” “exclusive consultation hotline,” and “exclusive website reveals information.” Through Quality Function Deployment (QFD), service elements that align with Kano’s two-dimensional quality and IPA priority improvement were selected for detailed study, including “financial assistance in emergencies,” “subsidy for transportation expenses back home,” “subsidies for education allowances,” and “various subsidy application information.” Following expert discussions and questionnaire surveys, eight strategies for improving key service quality elements were identified. This research not only provides actionable insights for the Kinmen County Government but also offers valuable strategies that can be applied to similar contexts globally, where remote and rural populations require specialized governmental support.