Electronic Wallets Research Articles

A study on the impacts of safety and security on consumer’s intention to use electronic wallets in Hanoi

This article seeks to investigate how safety and security affect consumers’ tendency to use electronic wallets in Hanoi. The study was conducted based on data using Google Forms, with a total of 237 valid responses. For data analysis, this research employs quantitative techniques using SPSS 22 and AMOS 25 software. The results demonstrate that safety and security positively impact four factors in the following order: financial benefits (β = 0.853; p = 0.000), brand image (β = 0.830; p = 0.000), technology function (β = 0.708; p = 0.000), social influence (β = 0.589; p = 0.000). Particularly risk perception (β = –0.192; p = 0.013) is a factor that is inversely affected, whereby greater safety and security result in reduced perceived risk. The results also show that only social influence (β = 0.408; p = 0.000) and brand image (β = 0.172; p = 0.000) influence the willingness to adopt e-wallets. Therefore, the safety and security only indirectly influence the tendency to use e-wallets through two variables: social influence and brand image. The study provides recommendations for e-wallet service providers, identifies limitations, and suggests future research directions.

CLASSIFICATION OF LEGAL PROVISIONS REGULATING RELATIONS, THE OBJECT OF WHICH IS ELECTRONIC AND DIGITAL MONEY

The article is devoted to the classification of legal provisions regulating relations, the object of which is electronic and digital money. It was determined that legal provisions are the first element of the mechanism of legal regulation of relations, the object of which is electronic and digital money. The legal rules establishing the procedure for the provision of financial payment services by electronic money issuers for the issuance of electronic money and the execution of payment transactions with them (regulatory legal rules) are differentiated into the following groups: legal rules establishing the procedure for opening and maintaining electronic wallets; legal rules establishing requirements for issuers of electronic money and their commercial agents; legal rules establishing the procedure for issuing electronic money; legal rules establishing the procedure for repayment of electronic money; legal rules establishing restrictions on the use of electronic money; legal rules establishing the specifics of performing payment transactions with electronic money. Legal rules regulating relations, the object of which is digital money (regulatory legal rules), are differentiated into the following groups: legal rules establishing the procedure for issuing digital money; legal rules establishing the procedure for storing digital money; legal rules establishing the procedure for repayment of digital money; legal rules establishing the specifics of performing payment transactions using digital money. It is proved that the system of atypical legal provisions regulating relations, the object of which is electronic and digital money, is not extensive (its truncated), since it does not include various types of prescriptions that do not have specific rules of behavior.

Use of e-Wallets and Their Impact on SME Business Transactions

Currently, worldwide there is an accelerated digital transformation, which will continue in time with the same trend, becoming an everyday part of human life. The appearance of covid-19 has had a strong impact on several aspects of life, especially in the way of acquiring products and/or services, which, due to the fear of receiving money from a person infected with the virus, led people to look for other options to carry out their economic transactions without physical contact, such as the use of electronic wallets. However, many entrepreneurs still do not use this type of technology in their businesses. The purpose of this research is to determine the impact of the use of electronic wallets in the commercial transactions of SMEs. To this end, we worked with entrepreneurs in the town of Otuzco in the La Libertad Region of Peru. It was observed that they only carried out transactions using the cash collection and payment method and did not use technological tools such as electronic wallets. This is applied research with a quasi-experimental design, cross-sectional and quantitative approach, with a sample of 88 SMEs divided into a control group (23 SMEs) and an experimental group (65 SMEs). The survey was used as a data collection technique, and a program was developed to promote the use of electronic wallets in the entrepreneurs of the city of Otuzco, obtaining as a result a positive impact on the commercial transactions of these SMEs. The results show that 96% of the merchants were reluctant to use electronic wallets for fear of being affected by computer crimes. After the training, 98% of the merchants monitored recognized the importance of their use in their regular commercial transactions. In conclusion, it was found that training on the use of electronic wallets and continuous monitoring have a positive impact on the level of commercial transactions, boosting the competitiveness of businesses by increasing sales, streamlining operations, and reducing financial costs. The research is of interest because it shows the importance of disseminating programs in the use of technological tools such as digital wallets in small businesses to achieve a positive impact on the improvement of their economic activities.

Mobile fintech adoption in Sub-Saharan Africa: A systematic literature review and meta-analysis

Financial technology (fintech) has become an important means of promoting financial inclusion in developing countries. Understanding why people use fintech services is crucial for improving financial inclusion and policy development. This study examines the drivers of mobile fintech service adoption in Sub-Saharan Africa, a region with the lowest financial inclusion rates in the world. We analyze the determinants of the use of mobile money, mobile banking, electronic wallets, and internet banking by summarizing the extensive empirical research through a systematic literature review. Based on a meta-analysis, we conclude that perceived ease of use and perceived usefulness are most important. We also find a lack of research on how the supply side drives fintech adoption. Finally, we find large-scale field experiments to be underrepresented in the literature. Policymakers should focus on enhancing digital and financial literacy and setting standards for technology compatibility to create a supportive regulatory environment for wider mobile fintech adoption in Sub-Saharan Africa.

ARE THERE ANY DIFFERENCES IN THE CONTINUOUS USAGE INTENTION OF E-WALLET USERS?: THE CASE OF SEOUL AND JAKARTA

The unstoppable use of the Internet, especially in big cities, has led to changes in payment patterns and financial transactions. Originally, wallets have transitioned to electronic wallets, driven by perceived benefits, ease of use, and social influence among e-wallet users. Therefore, it is crucial to investigate the intention to continuously use e-wallets among young people who have become accustomed to Internet usage. The method employed for processing the data collected through questionnaires is SEM-PLS. The research sample consisted of 240 young e-wallet users in Seoul and Jakarta who participated in the study. The results showed a discrepancy in the effect of perceived ease of use on the continuous usage intention of e-wallets among the young users in the two cities. Young users in Seoul found e-wallets easy to use, whereas users in Jakarta perceived the opposite. However, the perceived usefulness and social influence had a positive and significant effect on the continuous usage intention of e-wallets in both cities. This indicates that Generation Z believes e-wallets will continue to be used due to their benefits and the influence of social factors. This implication underscores the penetration of Internet users and mobile applications associated with e-wallet users. The findings of this research hold significant importance for the rapidly expanding e-wallet industry today, serving as a valuable reference for the development of the e-wallet market.

ANALISIS PENJUALAN DAN LABA SEBELUM DAN SESUDAH IMPLEMENTASI QRIS PADA WARUNG BAKMI TKTDW PERIODE JULI 2021 SAMPAI JUNI 2023

This study aims to analysis sales and profit before and after implementation of QRIS in food stall of Bakmi Jawa TKTDW. QRIS is a QR Code standard created by Bank Indonesia to facilitate digital payments through server-based electronic money applications, electronic wallets and mobile banking. Standardization is carried out so that transactions using QR Codes are easier, faster and safer. The method used in this research is qualitative method, descriptive analysis techniques. Data is collected by doing interviews and using secondary data. The secondary data collected is income statement from Bakmi TKTDW. The results of this research show that: (1) before implementation of QRIS do not affect sales and profit and (2) after implementation of QRIS do not affect sales and profits.

Adoption of e-wallet in the post-pandemic era: A study on Generation X’s intention to use e-wallet

Due to the coronavirus pandemic, electronic wallets have emerged as a preferred alternative to traditional payment methods, mitigating physical touch concerns. This research aims to investigate the effects of security, health, and other determinants on the intention of Generation X’s members living in Java Island, Indonesia, to adopt electronic wallets in the post-pandemic era. Addressing the empirical gaps, this research examines how perceived ease of use may determine the attitude and intention to use electronic wallets, introducing novel considerations of security and health based on the Technology Acceptance Model. To collect the data, this research used the survey method by distributing the questionnaires. This research collected 363 valid responses. A partial least squares structural equation modeling method was used. The results confirmed that perceived ease of use and perceived compatibility positively affect perceived usefulness (p < 0.05). Perceived usefulness, security, and health aspects were found to positively affect attitude (p < 0.05). Security, perceived usefulness, and attitude were also confirmed to positively affect the intention to use electronic wallet (p < 0.05). This research further found that perceived ease of use had an insignificant effect on both attitude and intention to use electronic wallet (p > 0.05). Based on the testing of the mediating effect, this research confirmed that both security and health aspects positively affect the intention to use electronic wallet through attitude (p < 0.05). Furthermore, perceived compatibility was not found to affect intention to use electronic wallet through perceived ease of use (p > 0.05).

Tinjauan Yuridis Perlindungan Hukum Terhadap Penggunaan Dompet Digital (E-Wallet) Dalam Sistem Pembayaran Di Indonesia

This research aims to determine the form of use of Digital Wallets in the payment system in Indonesia and to determine legal protection for the use of digital wallets in Indonesia. This research uses normative legal research methods. The use of normative research methods in research efforts and writing this article is based on the suitability of theory with the research methods required by the author. 1) Electronic Wallet Operators provide services in the form of online transaction payments so that the process becomes more practical, faster and cheaper. Electronic Wallets are equipped with various features to facilitate online transactions between consumers and business owners or between business actors (B2B). In the mechanism, the Electronic Wallet will be filled in by consumers (deposits) via their banking account with the desired nominal value. Then, if the consumer makes a transaction, the Electronic Wallet will be debited according to the nominal transaction. When making a deposit, this Electronic Wallet can be filled via several payment methods, namely via credit card, mobile banking, internet banking, ATM, debit card, corporate internet banking, branchless banking agent, online virtual account, and Electronic Invoice Presentment & Payment ( EIPP ). and 2) Dana e-wallet users who suffer losses due to non-compliance with the services they receive can take out loans for their losses legally through court or outside court in accordance with the provisions of the Consumer Protection Law.

A Comprehensive Review of Exploring the Dynamic Evolution of Digital Wallets and Currencies in the Face of Challenges, Innovation, and the Future Landscape from 2008 to 2023

The advent of digital payments in the last few years had not only led to the proliferation of electronic wallets or e-wallets where users deposit their funds and then use them to make secured and efficient transactions. E-wallet make it as an expectation; to give the customers the concrete, safe, and efficient way to manage digital assets like cryptocurrencies, and also tends to facilitate online transactions. In essence, this paper discusses the evolution of digital wallets in the timeframe of 2008 and present, giving spotlight to the difficulties such as security and interoperability. These factors are facilitated through technological advancements, ambiguous regulations and the change in consumer behaviors. Innovative solutions provided are the latest technologies in security and establishments of joint-ventures industries, among others. Trends forecast beyond 2021 include the merging of cryptocurrencies and decentralized finance and potential threats like quantum-resistant encryption. A digital wallet consisting of a digital block and a program called "the agent" has been designed by us. This program is responsible for conducting trading operations, sending and receiving money, as well as verifying the digital currency based on the permissions granted by the issuing bank. The wallet has been encrypted using the cyclic present lightweight block cipher algorithm. The growth of electronic wallets, also known as e-wallets, has facilitated cashless, safe, and effective transactions for small business owners and customers. The research developed a technique to pinpoint the transactional structure of the digital economy's e-wallet payment system, aiming to increase public awareness of digital currency and encourage its use in online transactions.

INSTITUTIONAL BASIS OF CRYPTOASSETS’ REGULATION

INSTITUTIONAL BASIS OF CRYPTOASSETS’ REGULATION

Legal Protection for Consumers Who Use Electronic Wallets (E-Wallets) As a Means of Payment

This research aims to explore and analyze the legal protection of e-wallet applications as a means of payment, as well as factors that influence the use of e-wallets in transactions. The research method used is normative legal research, which relies on the analysis of library materials and secondary data, taking into account the suitability between the theory applied and the relevant legal aspects. The results of this study indicate that to achieve legal protection against e-wallet applications as a means of payment there are two significant things. The first is the legal protection given to customers in cases of data leakage, regulated in Law Number 8 Year 1999 concerning Consumer Protection. Second, the obligations of digital wallet service providers to customers related to financial losses are regulated in Article 7 Letter f of the Consumer Protection Law.

An Analysis of Convenience, Trust, and Security of E-Wallet through Understanding Technology as an Intervening Variable

This study aims to analyze the convenience, trust, and security in the decisions to use electronic wallets (Shopee Pay), understanding technology as an intervening variable. The study adopts a quantitative approach, collecting data through questionnaires. The research sample comprises 100 Shopee Pay users in Sidoarjo Regency, selected through purposive sampling. Data analysis involves hypothesis testing and processing using SPSS v.25. Findings indicate that convenience, trust, and security, mediated by an understanding of technology, significantly influence the decision to use E-Wallet (Shopee Pay). The study concludes that convenience, trust, and security, through an understanding of technology, significantly impact the decision to use E-Wallet (Shopee Pay). This research is urgently needed due to the rapid growth of electronic wallet usage in the current digital era. Understanding the factors influencing the decision to use E-Wallets (Shopee Pay) provides valuable insights for companies and payment service providers to enhance user experience and strengthen operational sustainability in an increasingly competitive market. Additionally, understanding technology as an intervening variable provides additional insights into consumer behavior related to financial technology usage. Therefore, this research contributes academically and has significant practical relevance for the industry and stakeholders.

TANGGGUNG JAWAB HUKUM PROVIDER TERHADAP KERUGIAN NASABAH

Indonesia is experiencing very rapid technological developments that are changing the order of human life to become more innovative. The existence of an electronic payment system is one way that people can make cashless transactions. With the emergence of electronic wallets such as DANA, people can carry out many transactions practically, such as paying bills, purchasing goods and services, transferring funds and much more. This research aims to determine the provider's legal responsibility for customer losses on e-wallets. With this research, it is hoped that Bank Indonesia can be more assertive towards providers so that they can take responsibility for losses experienced by customers. This research uses a normative juridical approach. The results state that the provider's responsibility is to provide compensation to customers based on statutory regulations. When making transactions with electronic money, users must feel safe and comfortable so that one of the rights of saving customers is only the right to collect and get the funds back. Other responsibilities are contained in the Electronic Money PBI, Articles 74 and 75 are part of the regulations that regulate sanctions or penalties that can be imposed by Bank Indonesia or other authorities if there is a violation of these regulations. With legal protection, it is hoped that electronic money service providers will better comply with applicable regulations, and consumers will have legal means to protect their rights when using these services.

Effect Of Ease Of Use Of Application, E-Service Quality And Benefit Perception Of E-Wallet Application On Customer Satisfaction

Current developments have brought many significant changes in human life, one of which is in making payments when transactions are made by people who have started to switch to non-cash. Evidenced by the existence of an electronic transaction system called fintech. Financial Technology (fintech) was created by the world of the financial services industry with technology to operate financial mechanisms more easily through smartphones using electronic wallets (E-Wallet). This study aims to determine the effect of application ease of use, e-service quality and perceived benefits on customer satisfaction. This research was conducted on e-wallet application users aged 17 to > 35 years. The sampling method used purposive sampling with a total sample of 105 respondents. The number of statements given to respondents was 21 statement items. The data analysis technique used in this research is descriptive analysis, validity test, reliability test, classical assumption test and multiple linear regression analysis. The results of the research based on the analysis that has been carried out are that the ease of use of the application has a negative and insignificant effect on customer satisfaction, e-service quality has a positive and significant effect on customer satisfaction, and perceived benefits have a positive and significant effect on customer satisfaction.
 Keywords:Ease of Use of Applications, E-Service Quality, Perceived Benefits, Customer Satisfaction

The path to sustainability begins with going paperless: Antecedents of intention to use electronic wallet using serial mediation approach

The expansion of E-wallet service providers in Indonesia is quite encouraging. In its report, Bank of Indonesia indicated that 48 E-wallet services are lawful. This is consistent with the number of E-wallet transactions, where USD 1.5 billion were recorded in 2018 and this number is expected to increase in 2023. This statistic increases the researcher's motivation to investigate E-wallet acceptability in Indonesia. The intention to use e-wallets among Indonesian adults must be studied in order to comprehend adoption factors, identify user preferences, inform marketing strategies, promote financial inclusion, and inform policy and regulatory decisions. This cross-sectional quantitative study conducted in Indonesia aimed to examine the factors influencing the formation of an intention to use electronic wallets (E-Wallets). It focused on perceived ease of use, perceived trust, perceived risk, perceived usefulness, social influence, compatibility, facilitating conditions, and perception of new technology. While previous studies have explored factors influencing users' intention to adopt electronic wallets, few have explicitly focused on mediating factors in the Indonesian context. This study fills this gap by investigating the mediating factors that affect Indonesian users' intention to adopt electronic wallets. It enhances the understanding of the direct factors influencing users' intention and sheds light on the complex relationships of other factors (mediators) that explain the underlying dynamics of this phenomenon. The study analyzed data from 384 valid participants using partial least squares and structural equation modeling with Smart PLS 4.0. The findings revealed that e-wallet facilitating conditions, perceived usefulness, perceived trust, compatibility, perception of risk, and perception of new technology positively and significantly influenced users' intention to use e-wallets in Indonesia. However, social influence and ease of use did not have a positive impact on e-wallet adoption intention among the Indonesian sample. The implications of this study suggest that e-wallet providers should prioritize balancing ease of use and security in their systems. If an e-wallet system is perceived as too easy to use, it may raise concerns about safety and unauthorized access, negatively affecting users' intention to adopt electronic wallets. Therefore, e-wallet providers should ensure user-friendly systems that address security concerns. Future research should explore other factors related to e-wallet adoption and assess their long-term effects on users' intention to use and adopt e-wallets. Despite its limitations, this study provides valuable insights for e-wallet providers, policymakers, and researchers in understanding electronic wallet adoption in Indonesia. It offers guidance for developing effective strategies and interventions to promote widespread adoption and use of electronic wallets.

FACTORS AFFECTING THE ACCEPTANCE OF ELECTRONIC WALLET OVO IN INDONESIA

OVO is an electronic wallet that has been issued by PT. International Visionet. It can be used to accommodate various needs related to mobile and cashless payments. The number of these applications is quite large and shows significant growth since the first user launch in Indonesia. The purpose of this study was to determine the factors that affect the acceptance of electronic wallet OVO in Indonesia with the Technology Acceptance Model approach. Analysis Structural Equation Modeling (SEM) with Partial Least Squares (PLS) was used to test the hypothesis. Results reveal that factors influencing the intention to use OVO are perceived usefulness, perceived convenience, trust, user attitude, and risk. Risk factors can reduce trust and correlate with the intention to use. Whereas user intention can increase the actual use of electronic wallets OVO. The practical implication of the research is that the trust factor could increase the intention to use an OVO electronic wallet. Therefore companies need to increase public trust in OVO. The risk could reduce trust but that was not the main factor influencing public trust in OVO electronic wallets. Perceived ease of use provided the greatest influence on the perceived usefulness of an OVO electronic wallet. Companies need to consider trust, convenience, perceived benefits, and risks to increase OVO acceptance in the community.

Electronic money in Ukraine:features and accounting with consideration of the factor of war

The main trends of electronic money development are investigated in the article, in particular the basic changes in the number of electronic wallets, the volume of transactions with electronic money in the conditions of martial law. The main advantages of using electronic payments by users are highlighted and the reasons for increasing trends of using electronic money are listed. It is convenience thanks to simple functionality, ease of use on the Internet, reduction of cash in circulation, ensuring control of cash flows and creation of payment infrastructure. As a result of the concept of «electronic money» it is revealed that electronic money can be considered as a means of payment, but they cannot be equated to hryvnia. The main restrictions on electronic money payments for the month and calendar year are described. The article outlines the steps you need to take to replenish your electronic purse or withdraw funds. Identified 23 banks which can issue electronic money and payment systems was indicate that banks use: Mastercard, Visa, Space, Maxi, Globalmoney, Forpost, Alfa-money, Electrum, Xpay. Highlight a smart card or other media containing the chip, which allows people to make payments at POS terminals using NFC contactless payment technology. A Pilot Project for the Issue of E-Hryvnia Based on the Blockchain System is analyzed, provided that only the National Bank of Ukraine is the issuer of the e-Hryvnia. In terms of accounting, the account 33 «Other means» is assigned to display electronic money, however in cases of purchase of goods by card, the account 37 «Settlements with different debtors» is used. The article deals with the disadvantages of displaying electronic money in these accounts. Further prospects and future challenges in using electronic payments and accounting is estimated.

Green marketing to promote the natural protected area

Green marketing is a tool used to encourage the promotion of goods or services, which mainly seeks to safeguard the environment from social, political, and economic activities. The objective of this study was to design green marketing strategies to promote nature tourism in the Coto de Caza El Angolo Protected Natural Area [hereinafter ANP CCEA]. A basic study with a non-experimental, descriptive and cross-sectional design with a quantitative approach was chosen. Simple random probability sampling was used, with a sample of 133 potential visitors. The technique used was the survey and the instrument used was a questionnaire with 15 items. The study showed the need to implement green marketing strategies that provide a service familiar with environmental protection, including recycling and reuse practices. Also, offer fair and competitive prices based on the customer's perspective and perceived quality. The green marketplace strategy focuses on reverse logistics and/or circular economy, given that the service provided should not generate damage to the environment during the commercialization process, nor put at risk the preservation of scarce resources. The green promotion strategy focuses on using social networks, thus optimizing the amount of resources used. In addition, villagers should create and market distinctive souvenirs of the area that are created with local resources. It is also recommended to implement social marketing strategies focused on persuading a change in behavior, using digital marketing channels such as electronic wallets and encouraging the host community to diversify and enhance the services offered.

Comparative Analysis of Customer Acceptance of Digital Wallet Gopay, Dana and Ovo Using Unified Theory of Acceptance and Use of Technology

Finding out what variables affect users' acceptance of server-based electronic wallets is the goal of this study. A quantitative methodology is used in this investigation. Using a questionnaire, a survey was conducted in order to collect data. Users of server-based electronic wallets make up the study's population. The purposive sampling strategy was employed by the author in this study. It was successful for the author to get 100 responses. Statistical analysis and demographic analysis are the two subcategories of data analysis. Using IBM SPSS, the author first analyzed demographic data. Second, SmartPLS was used by the author to perform statistical analysis. The following are the factors that affect user approval, according to the research findings: The impact of effort depletion on behavioral intention is substantial. An important factor influencing behavioral intention is social influence. The impact of perceived trust anticipation on behavioral intention is substantial. Behavior intention is significantly impacted by perceived risk anticipation. Encouraging circumstances behavioral intention is significantly influenced by expectations. Use behavior is significantly impacted by facilitating situations. Behavioral intention is significantly impacted by habit. The way we utilize things is greatly influenced by our habits. The intention behind one's behavior greatly influences how they use things. In the meanwhile, performance expectation has no discernible impact on behavioral intention, and the following criteria do not influence user approval. There is no discernible impact of hedonic motivation on behavioral intention. On behavioral intention, price value has no discernible impact.

To Study the Students Behaviour on Use of Mobile Wallets

In the present scenario, Mobile phones are used everywhere. The digital wallet or Electronic wallets has made everything possible just one bit. The Mobile Wallet Applications have made users to pay any bills, college fees and manage their money transaction to any place at their convenience. The cash money in the digital format is a generally Mobile wallet Applications linked with credit card or debit card or online banking system. There are various Application of Mobile Wallets such as Google Pay, Paytm, PhonePe, Freecharge, BHIM, AmazonPay and so on. This paper will give the student’s points of view on use of Mobile Wallets and other methods of payments, college fees and other purchases.