Egyptian Service Research Articles

Developing a Systematic and Practical Road Map for Implementing Quality 4.0

Purpose: Various studies have recently focused on Quality 4.0 (Q4.0) or the digitization of quality. However, having a systematic and practical road map for implementing Q4.0 within emerging nations, particularly like Egyptian culture is not researched so far. Hence, this research is intended to address this research gap to create a methodical road map for implementing Q4.0 in the Egyptian service sector. Methodology/Approach: Empirical research using the questionnaire method is conducted. This study explores and validates the readiness elements with senior quality professionals within Egyptian culture in the service sector to create a methodical road map for implementing Q4.0 in the Egyptian service sector. Findings: According to the results, the element analytical thinking was the most impacting factor among all other factors. While, the factors of supplier centricity, and scalability are thought to have the least impact. Research Limitation/Implication: The study was limited by the fact that it solely used a questionnaire to collect data. Additionally, there may not be enough responses to conclude the results of this study. So, future studies should use more than one tool for collecting data. Originality/Value of paper: Since, research on quality service and its link with digitization is still lacking, particularly in emerging nations like Egypt. This study is a new contribution, as it develops a methodical road map for Q4.0 implementation in the Egyptian service sector.

Путешествие В. С. Голенищева в Египет осенью и зимой 1890–1891 гг. (новый архивный материал)

The publication presents a document preserved at the Archives of Vladimir Golenishchev in Paris (Centre Wladimir Golénischeff, École Pratique des Hautes Études). This is a report about the travel of the outstanding Russian Egyptologist Vladimir Golenishchev to Egypt that lasted from October 1890 to February 1891. It appears to be a preliminary version of a paper intended for submission to the Zapiski Vostochnogo otdeleniia Imperatorskogo Russkogo arkheologicheskogo obshchestva (Memoirs of the Oriental Department of the Imperial Russian Archaeological Society). The paper is kept in one file of red cardboard with pencil drafts, sketches and plans made by the Egyptologist during his travel. The report had not been published. It contains evidence about Golenishchev’s acquisitions for his collection (now at the Pushkin Museum of Fine Arts, Moscow; among the other things he purchased the papyri with the famous texts of Wenamun’s Voyage to Byblos and the Onomasticon of Amenemope), about the survey of archaeological monuments (most importantly, at the Kharga Oasis), about his new interpretations (the correct attribution of the so-called Hyksos sphinxes to Amenemhat III of Dynasty XII). Of special interest is the information about Golenishchev’s participation in the official reception in Egypt of the Russian heir apparent Nicholas Alexandrovich (future Emperor Nicholas II) and about some degree of tension between himself and the British officers in the Egyptian service, due to the contemporary confrontation of the Russian and the British Empire in the Great Game in the East.

Leader knowledge hiding and employee organizational identification in the Egyptian service industry

PurposeThe purpose of this study is to examine the relationship between leader-signaled knowledge-hiding behavior (LSKH) and employee organizational identification (OI) with self-interest climate perceptions (SIC) as a mediator. This study also takes into consideration the impact of individual differences (i.e. employee trait of agreeableness) in shaping these relationships.Design/methodology/approachTwo-wave data were collected from a sample of employees working in service industry companies in Egypt (N = 305). The mediation model (model 4) and the moderated mediation model (model 14) were tested using the statistical package for the social sciences PROCESS macro. The indirect effect of LSKH behavior on employee OI was examined using the bootstrapping approach (n = 5,000) with 95% confidence intervals (CI) for the indices.FindingsFindings show that LSKH behavior has a negative impact on employee OI through SIC perceptions. Additionally, a moderation analysis indicates that the employee trait agreeableness strengthens the negative relationship between SIC and OI as well as the indirect relationship between LSKH behavior and employee OI.Originality/valueWhile previous studies mainly focused on employee knowledge-hiding behavior, this study extends this nascent stream of literature by investigating the impact of this behavior at the leader’s level in the Egyptian cultural context. The results provide insights into the consequences of this type of behavior on important outcomes, namely, SIC and OI.

The Impact of Customer Value Management on Potential Profits - A Proposed Management Accounting Framework

Purpose- The purpose of this study is to propose a customer value management framework to improve the potential profits using the Management accounting techniques.Design/methodology/approach- Based on the literature, this study identifies and adapts the most appropriate management accounting techniques to manage the customer value and hence improve potential profits. It also tests the perceptions of managers and management accountants of the Egyptian service sector concerning the relative merits of such a framework.Findings- The most significant finding is that the current study accepted the revised model because it provided better fit indices compared with the fit indices of the hypothesized model. A key finding in the current study that has not been investigated in previous studies is that the customer value analysis has a positive and significant impact on companies’ profitability. The study also found that there is an indirect relationship between customer profitability analysis and companies’ profitability. Other factors in the proposed framework have significant positive relationships.Originality/value- This paper contributes to management accounting literature by proposing a framework for managing customer value for the potential profits improvement purpose, using customer profitability analysis; customer value analysis; and value add-costing techniques together with the proposed sequences. It is also a practical contribution to improving the potential profits of the Egyptian service sector.

New facts on the distribution of Egyptian antiquities from the “Gift of Khedive”, 1894–1895 (after the documents from RSHA)

The article publishes a number of new documents from the Russian State Historical Archive related to the distribution of ancient Egyptian artifacts (originating from the Bab el-Gusus Cache) received by the Russian Empire as a gift from the ruler of Egypt Abbas II Hilmi in 1893 (the so-called lot No. 6). The decree, on which Museum Institutions of the Empire should have received these antiquities, was adopted by the Ministry of the Imperial Court and entrusted to the Ministry of Education. Corresponding orders were sent to H.P. Solsky – the Trustee of the Odessa Educational District. The direct implementer was Professor of the Novorossiyskyi (Odessa) University A.N. Derevitsky. Рreparation of objects for distribution were completed to March 1895. In total, 10 parts were created for 10 museums in 9 cities (Moscow, Kiev, Kazan, Odessa, Kharkov, Warsaw, Yuriev (Tartu), Helsingfors (Helsinki), St.-Petersburg). In the course of this work in 1894–1895 some efforts were made to perform scientifical research of the material using documentation sent from the Egyptian Service of Antiquities. In particular, attempts were made to “translate” the list of names of the owners of the shabti-statuettes. A list of items sent to university museums in March 1895, shows the distribution of the names of the shabtis-statues sent by the Service of Antiquities was not taken into account. In Odessa at that time there were no Egyptologists able to do such a job, and experts in ancient philology could not identify the shabtis by the names of the owners.

Organizational enablers of business process reengineering implementation

PurposeThe purpose of this paper is to investigate the main organizational factors that contribute to the successful implementation of business process reengineering (BPR) in the Egyptian banking sector. These factors include management commitment, information technology (IT) infrastructure, people management, change readiness, centralization and formalization.Design/methodology/approachThe key organizational enablers were identified through an extensive literature review. Then, statistical analysis was carried out based on data collected, using a questionnaire instrument, from 184 managers employed in 38 banks operating in Egypt.FindingsThe results of the study indicate that management commitment, IT infrastructure, people management, change readiness and organizational structure with a low degree of formalization are critical enablers for implementing a successful BPR program within the Egyptian banking sector.Practical implicationsThe results may support managers of banks in identifying and assessing the influence of integrating organizational factors that facilitate or hinder the successful implementation of BPR.Originality/valueSince 2004, the Egyptian banking system has involved in major reform programs and many BPR efforts. Much research effort is required to investigate the BPR projects within the Egyptian banks in order to develop a concrete base of knowledge and understanding of the nature of BPR and factors that support its successful implementation. Moreover, there is an insufficiency of empirical studies regarding the implementation of BPR within the Egyptian service sector. The current study fills this gap by exploring and examining the main organizational factors affecting BPR implementation in a developing country.

The moderating effect of structural barriers on TQM-performance relationship in Egyptian service organizations

PurposeThis paper aims to empirically investigate how structural barriers affect the relationship between total quality management (TQM) practices implementation and organizational performance in service industries.Design/methodology/approachThis research hypothesized the moderation effect of structural barriers on the relationship between TQM practices implementation and organizational performance. A questionnaire was adopted to collect data form 153 Egyptian service companies. Moderated regression analysis was used to test the study hypothesis.FindingsThe empirical analysis suggests that structural barriers partially moderate the relationship between TQM practices implementation and organizational performance. The analysis reveals that the effect of Quality Improvement, Process Improvement, External and Internal Relations and Employee Development – being as TQM dimensions – on performance is moderated by structural barriers. While the results provided insufficient evidence on the moderating effect of structural barriers on the relationship between both Performance Management – being as a TQM dimension – and performance.Research limitations/implicationsThis research presents a new perspective for researches to understand the TQM–Performance relationship in the light of the contingency theory. However, the adopted sampling technique and the small sample size might limit the generalizability of the research findings.Practical implicationsThis study provides useful insights for service organizations about the necessity of developing suitable structural platform for supporting their TQM efforts to boost their performance which, in turn, improves their competitiveness.Originality/valueThis research proposed and empirically validated how structural barriers play a significant role as moderators to the relationship between TQM implementation and organizational performance within service organizations context.

Organizational Enablers of Business Process Reengineering Implementation: An Empirical Study on the Service Sector

The purpose of this paper is to investigate the main organizational factors that contribute to the successful implementation of business process reengineering (BPR) in the Egyptian banking sector. These factors include management commitment, information technology (IT) infrastructure, people management, change readiness, centralization and formalization.,The key organizational enablers were identified through an extensive literature review. Then, statistical analysis was carried out based on data collected, using a questionnaire instrument, from 184 managers employed in 38 banks operating in Egypt.,The results of the study indicate that management commitment, IT infrastructure, people management, change readiness and organizational structure with a low degree of formalization are critical enablers for implementing a successful BPR program within the Egyptian banking sector.,The results may support managers of banks in identifying and assessing the influence of integrating organizational factors that facilitate or hinder the successful implementation of BPR.,Since 2004, the Egyptian banking system has involved in major reform programs and many BPR efforts. Much research effort is required to investigate the BPR projects within the Egyptian banks in order to develop a concrete base of knowledge and understanding of the nature of BPR and factors that support its successful implementation. Moreover, there is an insufficiency of empirical studies regarding the implementation of BPR within the Egyptian service sector. The current study fills this gap by exploring and examining the main organizational factors affecting BPR implementation in a developing country.

Estudio radiológico realizado a 18 momias egipcias a pie de tumba

After years of excavation and reconstruction of Monthemhat's tomb, the Egyptian Service of Antiquities, suggested that the paleopathologists of the Archaeological Museum of Catalonia should study the eighteen mummies found in a little tomb near to that of Monthemhat.The mummies belonged to different chronological periods and were in different conservation stages.In this work we present the radiological study of the mummies, looking at the different stages of preservation of the wrapped and unwrapped mummies, the kind of mummification, the determination of the sex, the life style and pathological conditions. However, the X-ray analysis was not useful in the study of the age at death of the mummies. Surprisingly, it was very difficult to assess the bone fractures associated with the excerebration techniques used.

Inputs to quality: supervision, management, and community involvement in health facilities in Egypt in 2004

BackgroundAs low- and middle-income countries experience economic development, ensuring quality of health care delivery is a central component of health reform. Nevertheless, health reforms in low- and middle-income countries have focused more on access to services rather than the quality of these services, and reporting on quality has been limited. In the present study, we sought to examine the prevalence and regional variation in key management practices in Egyptian health facilities within three domains: supervision of the facility from the Ministry of Health and Population (MOHP), managerial processes, and patient and community involvement in care.MethodsWe conducted a cross-sectional analysis of data from 559 facilities surveyed with the Egyptian Service Provision Assessment (ESPA) survey in 2004, the most recent such survey in Egypt. We registered on the Measure Demographic and Health Survey (DHS) website http://legacy.measuredhs.com/login.cfm to gain access to the survey data. From the ESPA sampled 559 MOHP facilities, we excluded a total of 79 facilities because they did not offer facility-based 24-hour care or have at least one physician working in the facility, resulting in a final sample of 480 facilities. The final sample included 76 general service hospitals, 307 rural health units, and 97 maternal and child health and urban health units (MCH/urban units). We used standard frequency analyses to describe facility characteristics and tested the statistical significance of regional differences using chi-square statistics.ResultsNearly all facilities reported having external supervision within the 6 months preceding the interview. In contrast, key facility-level managerial processes, such as having routine and documented management meetings and applying quality assurance approaches, were uncommon. Involvement of communities and patients was also reported in a minority of facilities. Hospitals and health units located in Urban Egypt compared with more rural parts of Egypt were significantly more likely to have management committees that met at least monthly, to keep official records of the meetings, and to have an approach for reviewing quality assurance activities.ConclusionsAlthough the data precede the recent reform efforts of the MOHP, they provide a baseline against which future progress can be measured. Targeted efforts to improve facility-level management are critical to supporting quality improvement initiatives directed at improving the quality of health care throughout the country.

Roadmap for continuous quality improvement and sustainability: a case study in Egyptian service sector organisation

The introduction of Lean as a business improvement initiative has led to focusing on processes that create customer value; identifying and keeping track of critical value adding activities or processes. Nevertheless, understanding customers' needs and translating customers' value to employees' desire and target is the basis for this paper. A roadmap to implement and sustain improvement programs with application to simple streamlined processes in Egyptian service organisations is suggested. Since Lean thinking provides a way to eliminate waste, improvement results will be immediately reflected in productivity improvement, market share growth, customer retention, cycle-time reduction, errors' reduction, culture change, product/service development and cost reduction. This case study discusses the Egyptian service organisation approach to implement Lean concepts, explain the critical factors involved in implementation and the benefits that occurred.

Israeli Guests and Egyptian Hosts in Sinai

This study explores the interactions between tourists and service employees of countries that have been traditionally hostile to each other. Based on a qualitative research of Israeli tourists and Egyptian service providers in the Sinai Peninsula, this study exposes five practices through which both parties emphasize constructive elements of interaction and avoid possible obstruction of peaceful encounters. The study indicates that the practices of the involved parties were provisionally abandoned after terrorist attacks in this region and then gradually reinstated. Accordingly, the guest—host encounter examined in Sinai is conceptualized as a two-party “bubble of serenity” and analyzed in terms of its authentic or inauthentic nature.

Egyptian Service: 1902–1946

Egyptian Service: 1902–1946 Get access Egyptian Service: 1902–1946. Russell Pasha ThomasLondon: John Murray. 1949. Pp. 286. Index. 18/-. IBRAHIM AL BAKISTUNI IBRAHIM AL BAKISTUNI Search for other works by this author on: Oxford Academic Google Scholar African Affairs, Volume 48, Issue 193, October 1949, Page 335, https://doi.org/10.1093/oxfordjournals.afraf.a093767 Published: 01 October 1949

Egyptian Service 1902–1946

Egyptian Service 1902–1946

Surveying Experiences at the War

Abstract Just prior to the evacuation of Gallipoli, Lord Kitchener paid a hasty visit to the Suez Canal defences, and found that the forces stationed there were letting the Canal protect them, instead of them protecting the Canal. Had the Turks attacked, or even made raids on the Canal, shipping would have been held up. With the prospective evacuation of Gallipoli, Kitchener considered it more than likely that the TtIrks would once more mass for attack on Egypt, so he gave orders for a strong line of defence to be pushed out into the Sinai Peninsular. All the remaining surveyors in the Egyptian service were given R.E. commissions, and sent out with camels and their native chainmen to make topographical surveys, whilst an Indian Cavalry Division patrolled the front.

The Relief of Emin Pasha

EVERYBODY seems agreed that Dr. Schnitzler, better known as Emin Bey, but recently created Emin Pasha, ought to be relieved; for he does not want to be rescued. For ten years he has been in the Egyptian service, for most of that time as Governor of the Equatorial Province, which, in spite of the Mahdi and his hordes, the death of Gordon, and the collapse of the Egyptian Soudan, he continues to administer with success, and to the comfort and satisfaction of all but slavers. What Emin Pasha has done for science in the little leisure left him by his arduous duties, the readers of Petermann's Mitteilungen and the Proceedings of the Zoological Society know. He is a good type of the kind of explorer that is wanted now that mere pioneering work has been pretty well exhausted: a man well qualified by his scientific training to remain in a particular region for years if necessaty, and study it in all its aspects. We have had such men in the past: some of the greatest names in science could be mentioned as examples. We do not insist in these pages on the great services which Emin Pasha has rendered to civilisation during his residence in the Soudan, first as the noble-minded Gordon's lieutenant, and latterly as one who, in the spirit of Gordon, resolved to stick to what he conceived to be the post of duty at all hazards. Our own Government has virtually admitted its responsibility for the present position of Emin Pasha, but has weakly attempted to shirk its duty by devolving the business of relief on private individuals. Should disaster happen, however, to Emin Pasha or to any expedition sent to his relief, we may be sure that public opinion will not blame any private individuals. Government, however, has gone so far as to promise every assistance short of contributing money.