E-government Strategy Research Articles

E-Government, Proposal of Indicators for Tax Culture with Digital Transformation Support in The Canton of Jipijapa-Ecuador

Technological advancement offers a plethora of benefits, including the potential for novel forms of government management. In recent years, electronic governments have become increasingly relevant due to the numerous advantages they offer, including the convenience of making tax payments and carrying out tax procedures, as well as the opportunities they provide for citizens to actively engage in the decision-making process of a government. Nevertheless, these services are not universally accessible for a number of reasons. The objective of this research is to propose a set of indicators that can contribute to fostering a culture of tax compliance in Canton Jipijapa, Ecuador, through the implementation of an e-government strategy. A procedure that is close to a systemic conception will be applied. To this end, a systemic mapping will be carried out, allowing the proposal of a group of candidate indicators based on the study of the literature. Subsequently, the aforementioned indicators are evaluated by experts within the Ecuadorian context, employing the 2-tuple linguistic model as a methodological approach. The ensuing results facilitate the formulation of actions that foster the tax culture of individuals in Jipijapa Canton, Ecuador, in addition to conducting information surveys that align with the proposed indicators.

IMPLEMENTATION OF ELECTRONIC GOVERNMENT IN SUMEDANG REGENCY

This research was aimed at providing a detailed overview of the current e-government implementation in Sumedang Regency, developing scenarios and alternatives for sustainable e-government implementation, assessing its roles in enhancing community welfare by 2030 and formulating e-government strategies for the next six years based on constructed scenarios. Qualitative methods, specifically exploratory descriptive research using scenario planning analysis by Woody Wade were employed. Data analysis utilized the SOAR tool framework. The research results showed that first, the future of e-government in Sumedang Regency hinges on two dimensions: Digital leadership and digital literacy. Second, there are four developed scenarios for e-government implementation: Cloudy, Bright, Storm, and Rain. The first scenario was the Cloudy scenario, which is a scenario in which the digital leadership of regional leaders in Sumedang Regency is strong, but the digital literacy of state officials and citizens is low. The second is the Bright Scenario, a scenario in which the digital leadership of regional leaders in Sumedang Regency is strong and the digital literacy of state officials and citizens is high. The third is the Storm Scenario, a scenario in which the digital leadership of regional leaders in Sumedang Regency is weak and the digital literacy of state officials and citizens is low. The fourth, is the Rain Scenario, a scenario in which the digital leadership of regional leaders in Sumedang Regency is weak, but the digital literacy of state officials and citizens is high.Keywords: E-Government; Digital Leadership; Digital Literacy; Scenario Planning

Tracing the Evolution of E-Government: A Visual Bibliometric Analysis from 2000 to 2023

In the continuously evolving field of E-government, understanding the breadth and depth of academic research is crucial for advancing governmental digital transformation and policy development. This study employs visual bibliometric analysis, using the Web of Science database to map the evolution trajectory of E-government research from 2000 to 2023. By utilizing CiteSpace for a comprehensive examination of 4536 academic articles, this paper outlines the growth patterns and thematic evolution within the field. The development of the E-government field is delineated into four distinct phases: the budding period (2000–2003), the bottleneck period (2004–2014), the development period (2015–2018), and the growth period (2019–2023), which are each marked by unique thematic shifts and technological advancements. The research results reveal the transformation of research focus in different periods, from the initial focus on the technological means and the electronic transformation of government services, moving on to more complex issues such as E-government acceptance and government transparency and corruption, and ultimately to the current focus on innovation and smart cities. In addition, the paper also clarifies that the research boom that began in 2019 is driven by technological innovation opportunities, the improvement in infrastructure, and multidisciplinary research. By depicting these developmental stages and emerging trends, this study not only unveils past academic efforts but also forecasts future research directions, thereby providing valuable insights for researchers and policymakers aiming to understand and implement effective E-government strategies.

Digital Transformation Model of Population Administration Services for Regional Development through a Population Data Utilization System in Medan City

This research aims to examine the influence of digital transformation on population administration services and its implications for regional development in Medan City. Against the background of the need to increase the efficiency and effectiveness of public services, this research adopts a quantitative approach, using tools such as questionnaires, in-depth interviews and observations to collect data. Against the background of the need to increase the efficiency and effectiveness of public services, this research adopts a quantitative approach, using tools such as questionnaires, in-depth interviews and observations to collect data. The research results indicate that digitalization of population services makes a positive contribution to improving the quality of public services, which indirectly influences regional development through increasing efficiency, accessibility and transparency of services. And this research provides insight into e-government strategies in Medan, supporting the effective use of population data in supporting inclusive and sustainable regional development.

ELECTRONIC GOVERNANCE IN SOUTH AFRICA: CHALLENGES AND BENEFITS

Objective: The objective of this article is to investigate the use of e-governance as a means to enhance citizens' livelihoods through effective service delivery. Theoretical Framework: E-governance aims to provide transparent, efficient, and coherent services to the public. The article explores how this concept can be leveraged to improve the lives of citizens. Method: Secondary data analysis was conducted, drawing from various sources including articles, document analysis, and government documents. The analysis was based on secondary sources related to the aim of the article. Research Implications: The study revealed challenges faced by many nation-states, particularly developing nations, in introducing and implementing e-governance. It provides insights into best practices for countries aiming to adopt e-governance, offering case studies as examples for decision-making processes in e-governance initiatives. Originality/Value: This article contributes to the understanding of e-governance and its potential to enhance citizen livelihoods. By synthesizing secondary data and offering best practice case studies, it provides valuable guidance for countries seeking to implement effective e-governance strategies.

Citizens’ e-participation in the digital world: empirical insights from Europe

IMPACT This study investigates citizens’ e-participation, examining a large sample of European countries from 2017–2021. Empirical results suggest that the investigation of e-government initiatives cannot be limited to technocracy, requiring the consideration of different factors and the various features of citizens’ engagement. Policy-makers and local government leaders planning e-government strategies should know that e-maturity is highly dependent on the characteristics of the context in which a public sector entity operates: meaning that norms, rules and societal values depicting the institutional context matter. They should also go beyond the efficiency dimension of public service delivery and focus on effectiveness.

Use of ICT and the Application of E-Governance Strategies in Service Delivery by Local Councils in Cameroon: The Case of Local Councils in the Bamenda Municipality

The increasing use of information and communication technology (ICT) by Cameroonians has brought changes in citizen's needs and demands and has raised expectations on how services should be provided. Citizens need to carry out transactions (transactional services) conveniently and obtain accessible, reliable, and sustainable information (information services) from their local government. Unfortunately, this is still far from the reality in some selected local councils in Cameroon, given that they use ICT mainly for administrative and not service delivery purposes. Therefore, this paper's main objective is to establish a link between ICT usage and the empowerment of local councils in the application of e-governance strategies for information and transaction services delivery. The theoretical framework used in the paper included Technology Acceptance, Wider Dissemination, and e-governance Models. The stratified purposive and systematic random sampling techniques were employed to obtain needed data from the Bamenda I, II, and III municipalities in the North West Region. The findings of this paper revealed that a significant number of local councils are already using their ICTs to provide information services. However, none of them so far are using ICT for transactional service delivery purposes. Also, we observed a gap between citizen expectations and local council provision of information and transactional services. This paper found that the use of ICT to apply e-governance strategies would improve local council service delivery in terms of accessibility to information by citizens and sustainability of council information services, also promote transparency in transactions between the council and the citizens, and ease transactions between citizens and local councils in terms of time and cost. Thus, this paper recommends that local councils digitalize manual service delivery processes through their operational IT units. Also, for the Cameroon government to achieve the goals stated in the NDS30 Plan for a Digital Cameroon, it must consider effectively involving local councils in the national digitalization initiatives. This can be done by encouraging them to adapt their information and transactional service delivery procedures to more ICT-based strategies despite the challenges involved.

An Empirical Study of the Uptake of Electronic Government Services by the Limpopo Department of Home Affairs

Technology adoption models play an important role in understanding the different factors affecting the adoption and use of new technology. The development of well-informed e-Government strategies is the first stepping stone in the right direction for the successful implementation and successful use of e-Government. This paper investigated from the officials; perspective factors that affect the uptake of e-government services provided by the Limpopo departments of Home Affairs. Using a qualitative research approach whereby three different Department of Home Affairs’ service Centres namely Polokwane, Waterberg, and Sekhukhune in Limpopo province were used as case studies, the study conducted semi-structured interviews with nine (9) officials comprised of management, ICT department, and street-level officials to identify and understand better the factors affecting uptake of e-government in the DHA. The study found that lake of skills and access to e-government programmes were at the top of the list of challenges faced at the Centres. Therefore, the study recommended amendments to the ICT policy of the department so that it accommodates different languages spoken in societies particularly the eleven official languages currently spoken in South Africa. This article further recommends several solutions that can enhance the uptake of e-government in the DHA.

Digital Imperative for the Development of the Global Economy

The article substantiates the hypothesis that there is no alternative to digital transformation of business, public administration, and society as a whole in the current composition of scientific and technological trends in global development. The article systematically identifies digital technologies based on big data, grid computing, blockchain and actually implemented in global business, such as the industrial Internet, robotics, digital marketing, fintech, govtech, e-medicine and education, etc. It is emphasised that they are the key drivers of the digital economy as a new phenomenon and a new reality. The author summarises the conceptual and categorical apparatus and shows the archetypes of the digital economy. Its status is illustrated in the format of indicators of influential global indices. The article states the obvious positive aspects of digitalisation of the economy – accessibility, transparency and efficiency of resource use, high productivity and cheaper services, fast access to markets, communication mobility, energy efficiency and environmental friendliness – and shows its possible negative aspects, such as cybercrime, electricity shocks, unemployment, insecurity of personal information, discrediting traditional cultural and behavioural values. ASWOT analysis of the digitalisation of the Ukrainian economy according to the Global Digital Competitiveness and Network Readiness indices is carried out and the ways and priority tasks of its intensification in the European integration direction of development are outlined – 4G mobile coverage, availability of clean energy, neutralisation of high investment risks, proper legal regulation of intellectual property and ICT activities. The key role of e-governance strategies and practices in the process of digital transformation of national economies is substantiated on the basis of a comparative cross-country analysis. The authorʼs own logic of digital economy transformation is presented, based on promising scientific and technological trends generated by nano-, bio-, neuro-, quantum- and artificial intelligence. The author substantiates the objective conditionality of the formation of a smart economy, primarily in the format of smart enterprises, cities and communities.

What is the value of digitalization? Strategic narratives in local government

The intensified use of digital technologies in the public sector, which is commonly referred to as “digitalization,” is associated with the pursuit of a range of values. Values reflect notions of desirability, and they are expressed in strategic government documents. In this paper, we argue that the study of narratives in policies is important since they constitute starting points for the operationalization of strategic intent. The purpose of this paper is to gain an understanding of the narratives of the digitalization strategies that have been articulated by Swedish local government. We applied a theoretical framework that consists of four value ideals (professionalism, efficiency, service, and engagement), and we combined it with directed content analysis to analyze the strategies in question. Most of the statements in the strategies anticipate beneficial outcomes of digitalization and articulate few risks. The most common value proposal refers to the congruence between values of improved service and increased efficiency, while engagement values are less common. Moreover, the strategies draw on a repository of general and identical optimistic statements, which we refer to as the “parrot syndrome.” In addition, the methods that are used to evaluate values lack specificity. These findings contribute to the literature on the discursive landscape of digitalization by a comprehensive analysis of the value positions that are articulated in local government strategies. The paper concludes with three proposals for further research, namely to perform similar studies in other contexts, to study the enactment of digitalization strategies, and to investigate the aforementioned “parrot syndrome.”

The Pledge of Smart City Development: The E-governance (Under) Development in The Philippines

This study examines how aspiring smart cities in the Philippines utilize their E-governance programs to shape the development of public service delivery and democratic participation. The study employed qualitative analysis and a review of the City’s E-governance services, mobile application, and web portal as methodological approaches. The research drew upon the foundational works of Bertot, Jaeger, McClure (2008), and Yildiz (2012) to guide the analysis of the findings. A qualitative analysis and iterative approach were adopted that involved gathering data from various sources, such as official documents, reports, and websites with key stakeholders involved in implementing E-governance initiatives in the selected smart cities. Additionally, a review was conducted on the City’s E-governance services, mobile application, and web portal. The findings infer an apparent fragmented, inconsistent, and inefficient utilization of E-governance initiatives in the Philippine cities. The lack of standardization and coordination among different cities’ E-governance programs hinders their effectiveness in improving public service delivery and promoting democratic participation. Consequently, this study emphasizes the need for standard policies and active collaboration among stakeholders, particularly national government agencies, to address the challenges. This study contributes to the existing literature on smart cities and E-governance, particularly in developing countries like the Philippines. It sheds light on the complexities and potential solutions in implementing effective E-governance strategies, highlighting the importance of standard policies and collaboration among stakeholders to unlock the full potential of E-governance initiatives. Keywords: E-governance, Smart City, Government-to-citizen services, Citizen-centered governance, Digital Governance

Evaluating public service value within collaborative e-governance: a study in the Indian context

PurposeThis study aims to meticulously evaluate the public service value-generation process facilitated by collaborative e-governance services within the framework of the National e-governance Plan (NeGP).Design/methodology/approachThe study formulates a comprehensive research model through a combination of literature review, insights from domain experts and hands-on experience gained from the e-governance project. A conceptual research model was meticulously structured, validated, and interpreted by using a reflective measurement theory. The analytical tool SmartPLS3 was used to assess the proposed model rigorously.FindingsThe analysis of collected data reveals a statistically significant positive correlation between the implementation of collaborative e-governance strategies and the creation of public service value. This relationship is further reinforced by a strong alignment between the perceived aspects of collaborative e-governance, such as responsiveness, transparency and service delivery and their substantial contribution to the enhancement of public service value.Originality/valueThis study contributes to the scholarly discourse by introducing an innovative methodology for assessing public service value through analyzing empirical data from citizen-centric collaborative e-governance projects. It is noteworthy that no prior studies have examined the nuanced concept of public service value in the context of collaborative e-governance.

Iot-Sensor-Equipped Food Waste Bio-Composter to Households and to Advance Egovernment in Municipality Authorities' Waste Management Practices

Background: Finnish policymakers issued a new community waste law in 2022, that aims to increase household food waste recycling. The municipalities have launched the implementation of the waste law and are responsible for supervising the development of this new project. Problem: The implementation and supervision of the waste law increases authorities' workload and also public costs. Public servants manage the households’ compost register and carry out compost audits on-site. Challenge: The challenge is to put in place the new waste management law at the lowest public cost. Purpose: The research addresses the validation of a pioneering IT solution that supports and advances households' bio composting and aims to ease waste management authorities’ workload by fostering eGovernment. Methods: The intervention consists in delivering the IoT-sensor-equipped bio-composter and associated applications. The research adopts a mission-oriented approach, and establishes a place-based, multi-actor, participatory, and open innovation testbed at Living Lab. It leverages the Lean Startup process and SWOT analysis. The research method complies with the principles of Responsible Research and Innovation. Conclusions: The IoT-sensor-equipped bio-composter is a feasible solution. Municipality waste management authorities do not regard/consider the IoT-sensor-equipped solution as beneficial from their perspective. The eGovernment strategy is not a driver in this case since bio-composter mapping and monitoring could be a future tool for real estate maintenance companies.

AKSELERASI PEMBANGUNAN E-GOVERNMENT DI DAERAH: ANALISIS PRAKTIK BAIK PEMERINTAH KABUPATEN SUMEDANG

ICT is a challenge and opportunity for local governments in effort to realize excellent service for the people. This paper aims to analize e-government efforts and achievements of the Sumedang District Government, as well as analyze the specific factors that have driven a leap in e-government development in the region. The author uses data obtained through online observation of the official website www.sumedang.go.id, digital application trials, as well as regulations, policy documents, journals, reports, online sources and other relevant documents. The author concludes that Sumedang Regency e-government development has passed the interactive phase towards the transactional phase. The author concludes that Sumedang Regency e-government development has passed the interactive phase towards the transactional phase. The acceleration of e-government by the Government of Sumedang Regency is determined by several factors, namely the political commitment of regional leaders that underlies policies, e-government strategies, programs and activities, development of human resources for apparatus, and multi-stakeholder collaboration.

New E-government Strategies in Peruvian Universities

Purpose: The purpose of the research was to analyze the management of e-government within universities over time, with a focus on its role in institutional modernization, transformation, and innovation Theoretical framework: The research employed a theoretical and documentary methodology to examine e-government initiatives as central components of institutional change within universities. Design/Methodology/Approach: The study followed a descriptive research approach, following the guidelines described in the PRISMA statement. A total of 40 documents were collected and comprehensively reviewed and analyzed using a traditional repeated word search method. R-Studio statistical software was used in conjunction with an online tool to identify the main ideas addressed in each paper. Findings: The findings indicate that the implementation of e-government projects in universities involves challenges beyond technological transition. It was concluded that for institutional change and innovation to occur at the university level, all members of the university community must adopt a culture of quality, efficiency, effectiveness, user orientation, transparency, and accountability. Research, practical & social implications: The research highlights the need for universities to address not only technological aspects, but also cultural and organizational factors when implementing e-government projects. By fostering a culture of quality and accountability, universities can facilitate institutional change and innovation, leading to better governance practices. Originality/Value: This research contributes to the understanding of e-government management in universities by employing a theoretical and documentary methodology. The study emphasizes the importance of considering e-government initiatives as central components of institutional modernization and transformation and provides insights into the challenges and implications associated with such projects.

New E-government Strategies in Peruvian Universities

Purpose: The purpose of the research was to analyze the management of e-government within universities over time, with a focus on its role in institutional modernization, transformation, and innovation
 
 Theoretical framework: The research employed a theoretical and documentary methodology to examine e-government initiatives as central components of institutional change within universities. 
 
 Design/methodology/approach: The study followed a descriptive research approach, following the guidelines described in the PRISMA statement. A total of 40 documents were collected and comprehensively reviewed and analyzed using a traditional repeated word search method. R-Studio statistical software was used in conjunction with an online tool to identify the main ideas addressed in each paper.
 
 Findings: The findings indicate that the implementation of e-government projects in universities involves challenges beyond technological transition. It was concluded that for institutional change and innovation to occur at the university level, all members of the university community must adopt a culture of quality, efficiency, effectiveness, user orientation, transparency, and accountability.
 
 Research, Practical & Social implications: The research highlights the need for universities to address not only technological aspects, but also cultural and organizational factors when implementing e-government projects. By fostering a culture of quality and accountability, universities can facilitate institutional change and innovation, leading to better governance practices.
 
 Originality/value: This research contributes to the understanding of e-government management in universities by employing a theoretical and documentary methodology. The study emphasizes the importance of considering e-government initiatives as central components of institutional modernization and transformation and provides insights into the challenges and implications associated with such projects.

Influence of E-Governance Strategies on Service Delivery in Trans-Nzoia County-Kenya

The purpose of the study was to establish the influence of e-governance strategies on service delivery in Trans-Nzoia County, Kenya. The specific objectives was to establish the effect of e-procurement strategy on service delivery in Trans-Nzoia County, Kenya, to evaluate the influence of e-health strategy on service delivery in Trans-Nzoia County, Kenya, to determine the influence of e-tax strategy on service delivery in Trans-Nzoia County, Kenya, and to find out the influence of e-human resource management on service delivery in Trans-Nzoia County, Kenya. The study was guided by technology acceptance theory, and disruptive innovation theory. This study adopted a descriptive survey research design. The target population of the study was 53 ICT staffs. The study utilized the census technique in coming up with the sample size of 53. Questionnaire was the main tool for data collection. A pilot study was conducted to test the validity and reliability of the research instruments. Research experts, comprising the supervisors, ensured that the content especially the questionnaire was relevant and appropriate for the study, ascertained content validity of the instrument. The study used Cronbach’s coefficient alpha to determine the reliability coefficient of the questionnaire. Data that was collected was checked for accuracy, cleaned and coded to facilitate analysis. Analysis was done using descriptive statistics that included frequencies, mean, percent, standard deviation as well as inferential statistics. The data was analysed with the aid of SPSS Version 25.0. Analysed findings were presented using tables and figures. The study findings were that E-procurement strategy had a positive and significant effect on service delivery (β=0.401, p<0.05), E-health strategy had a positive and significant effect on service delivery (β=0.463, p<0.05), E-tax strategy had a positive and significant effect on service delivery (β=0.331, p<0.05) and E-human resource management had a positive and significant effect on service delivery (β=0.510, p<0.05). This study concluded that E-procurement strategy, E-health strategy, E-tax strategy and E-human resource management had a positive significant effect on service delivery. The study therefore, recommended that ICT staff in the County should make more efforts in carrying out E-procurement strategy, E-health strategy, E-tax strategy and E-human resource management in order to service delivery.

Experiences of Applying Electronic School Management in A Number of Countries and the Possibility of Benefiting from Them

The aim of the research is to showcase the experiences of some countries in the application of school electronic management and the possibility of getting benefits from them at the local level. The researcher used the comparative approach by presenting the experiences of some Arab and foreign countries in applying and analyzing electronic studying of school management and how to get benefits from them. The researcher clarified the concept of electronic management, its importance, objectives and motives for its application in schools. The researcher reviewed the experiences of some foreign countries in the application of electronic school management, such as the experience of (the United States of America, Singapore, France) and conducted a comparative analysis between them, as well as the experience of some Arab countries in this field as the experience of (Saudi Arabia, the Emirates, Egypt) and applied a comparative analysis between them. The researcher concluded the following: There is a need for scientific and realistic planning gradually according to the stages of the process of applying electronic school management, the existence of a clear comprehensive strategy that falls under the e-government strategy for the qualitative transition from traditional school management to electronic, the formation of positive trends for individuals and institutions towards technology, training administrative and educational cadres and the beneficiary groups of students and parents for the application of electronic school management, ensuring the involvement of the private sector and local community institutions to invest in the services provided, providing the basic requirements in the application (financial, human, administrative) considering the privacy of the country.

디지털 기술을 활용한 보건복지 지원체계의 모색

This study analyzes the foreign experience of introducing digital welfare in Finland and Denmark in Scandinavia, which are leading efforts to utilize welfare technology in the public domain, among the Nordic countries that have already experienced the low fertility and aging situation from the 1960s. The author tried to explore the establishment of a health and welfare support system using technology. To this objective, the Danish government's five-year 'Growth Strategy for Digital Welfare' was examined in depth along with cases of public and private sector data integration platform construction in Finland. Finland has established the Kantar service since 2007, a centralized and integrated digital data system merging the social welfare data, electronic medical records (EMR), with genome data of its people all together. Then, in 2019, the revision of the Second Data Utilization Act to revitalize data utilization opened the way for private companies to use the integrated data for multiple purposes. In the case of Denmark, through a systematic e-government strategy for more than 10 years the foundation for digital public essential services has been laid. The main goals are the dissemination of telemedicine, effective cooperation in health care, and the application of welfare technologies and digital processes in the fields of nursing and care. In this study, after examining the cases of Finland and Denmark where the private and public sectors collaborate in terms of digitization in the social welfare and health care sectors, the author finally suggests key tasks we need to improve to create public interest through digitization.

Customer Experience Dimensions and E-government Success in United Arab Emirates

This systematic research study examined the connection between customer experience dimensions and e- government success in Abu Dhabi in United Arab Emirates (UAE). The organized study utilized a descriptive and cross sectional survey research design with a positivism philosophy. A sample of 382 participants out of 108,825 target population was chosen employing a table developed by Morgan & Krejcie (1970). Facts were gathered utilizing a questionnaire, simple random sampling and examined applying Descriptive Statistics and Structural Equation Modeling using the Smart Partial Least Squares (SPLS) Version 3.3.3 software to test the hypotheses. The inquiry study findings came up with a significant correlation between customer experience dimensions (comfort, security and usability) and e- government success at significant level of 0.05. It was thus concluded that the customer experience dimensions significantly affect e- government success .The logical investigation study recommended that there is need to be compliant with all the stakeholders in the UAE so that development can blossom digitally. The UAE central government should promulgate useful information to the political leadership in sub-national governments on the best methods to deal with e-government strategies implementation processes.