E-gov Adoption Research Articles

Revolutionizing Food Production in Kosovo: Analyzing the Potential of e-Governance in Agriculture and Food Processing and Investigating Factors Influencing Citizen Adoption

e-Government implementation in Kosovo's food processing and agriculture sectors offers significant benefits in terms of efficiency, production quality, information access, and transparency. However, e-government's potential does not guarantee user acceptance, and many governments grapple with low adoption rates of e-Gov. This research empirically examines factors influencing citizen adoption of e-government systems in Kosovo's food processing and agriculture sectors. It assesses the e-Government program's development from 2008 to 2023. Semi-structured interviews were conducted with key figures from the Information Society Agency (ISA), responsible for e-government in Kosovo. ISA has implemented various services, with 151 community e-Gov services available through the e-Kosova government portal, focusing on online grant and subsidy applications for the food and agriculture sector. The study tests the impact of seven factors in e-Gov adoption: Perceived Usefulness, Perceived Ease of Use, Compatibility, Observability, Trialability, Image, and Trustworthiness, combining elements from the TAM and DOI. Data collected from 185 respondents, including food producers, farmers, agriculturists, hotels, and university students, utilized a closed-question questionnaire. Results showed significant influence from Perceived Usefulness, Observability, Trialability, and Trustworthiness on citizens' willingness to use e-government services. Understanding these factors is crucial for governments aiming to increase e-government adoption and make informed IT investments for sustainable development.

Exploring Citizens' Motives influencing the satisfaction with and adoption of E-Government Services in the Kingdom of Saudi Arabia

Governments worldwide invest hugely in e-Government (eGOV) services implementation to better serve their citizens. However, the eGOV services’ adoption level still low in developing countries, which explains the need for understanding the motives underlying to the satisfaction with and the adoption of such services. This article explores the motives citizens would adopt eGOV services in the Kingdom of Saudi Arabia. Data was collected through 34 semi- structured individual interviews. After an examination of the citizens' overall evaluation of eGOV services, a hematic analysis method was used to investigate the critical factors underlying eGOV success, their impacts on users’ satisfaction and eGOV adoption. Findings showed that eGOV success hinges on the users’ characteristics and their perception of the eGOV portals’ features. Moreover, results revealed that 11 factors influence citizens’ satisfaction and eGOV adoption success. The factors classified at the top five by the interviewees are (1) the service relevance to the users’ needs and it personalization, (2) the ease of use of portals, (3) the security, privacy as well as the service quality levels, (4) the information quality offered, and (5) the accessibility. The other factors cited by respondents are associated to the design technology, the interactivity, and the ransparency. In light of the outcomes, advices to support eGOV adoption were formulated. Since results demonstrated that user needs and characteristics are at the core success of an eGOV service, governments in developing countries in general, and the Saudi government, in particular, should adapt their e-services' content and technology to users, as well as implement an efficient communication strategy on efforts deployed in eGOV services to enhance citizens trust. This paper suggested that future investigations should cross citizens and professionals in charge of eGOV services viewpoints for developing a more comprehensive framework supporting eGOV services adoption.

Visualization of E-Gov Adoption Models in a Developing Region

Advancements of information and communication technologies (ICT) have made it possible for governments to shift a vast majority of their services online, creating what is known as electronic government (e-gov). Many researchers have been studying the factors influencing users' behavioural intentions to use such services. This study methodically examines and visualizes the various relationships between variables and their overall performance by reviewing the findings of 51 publications in the context of the Arab gulf countries (known as GCC countries). The study provides a holistic diagrammatic representation of the synthesized models depicting the various types and directions of relationships between variables, followed by a weight analysis of the frequently used relationships in order to determine their overall cumulative performance. The outcomes of this review contribute to theory and practice by identifying e-gov adoption research patterns and gaps and by providing recommendations to policymakers and officials involved in developing and implementing e-gov systems.

Innovation Characteristics Influencing Veterans' Adoption of E-Government Services

Many authors have used the diffusion of innovation (DOI) theory of Rogers (1995) to study factors affecting citizen e-Gov adoption. But none of these authors studied the moderating role of the digital divide on the relationship between innovation characteristics and veterans' intention to adopt e-Gov. Our research model postulates that a veteran's intention to adopt e-Gov services is determined by the interaction between the digital divide and five innovation characteristics: relative advantage, perceived compatibility, perceived complexity, subjective norms and perceived risk. Data was collected from 183 veterans in a US state where a government website is designed to deliver e-services to veterans. We found that the digital divide did not moderate the effect of relative advantage and subjective norms on the veteran decision to adopt e-Gov services. However, the digital divide moderates the effect of some factors: perceived compatibility, perceived complexity and perceived risk. Discussion and implications are provided.

Analysing challenges, barriers and CSF of egov adoption

PurposeThe purpose of this paper is to systematically review and analyse the critical challenges and barriers of e‐government adoption. Such review aims to suggest the salient facts about the issues of successful implementation or adoption of the e‐government services under different circumstances to the researchers.Design/methodology/approachA total of 78 relevant research papers reviewing and analysing the challenges, barriers, and critical success factors were selected from a set of overall 448 articles on e‐government adoption research. These studies were comprehensively reviewed to examine some of the most significant supply and demand‐side challenges, barriers, and critical success factors explored by different studies in this context.FindingsThe findings indicated that technological barriers, lack of security and privacy, lack of trust, lack of resources, digital divide, poor management and infrastructure, lack of awareness, legal barriers, lack of IT infrastructure, and resilience were among some of the most commonly experienced challenges and barriers across the relevant studies. Moreover, it was also found that challenges and barriers associated with supply‐side (i.e. implementation) (C=53) were almost three times to the one applied to the demand‐side (i.e. adoption) (C=18). Furthermore, it was also found that citizen's satisfaction, information accuracy, security, and privacy were some of the critical factors for the success of e‐government initiatives.Research limitations/implicationsThis research only reviews the challenges, barriers and critical success factors and leaving apart many other research themes such as impact, digital divide, security, privacy, trust, and risk of e‐government adoption. Moreover, the theoretical and methodological paradigm of this research have not been explored.Originality/valueThis paper presents a comprehensive review of the challenges, barriers, and critical success factors of the e‐government adoption research both with regard to supply as well as demand side. Such review allows us to provide not only a brief account of the issues experienced in the e‐government research, but also prescribes the guidelines for the governments to consider certain facts before successfully implement their e‐government initiatives. Such a comprehensive review of e‐government adoption literature has not been performed earlier.

A Conceptual Model for Examining E-Government Adoption in Jordan

In this paper, the authors propose and discuss a conceptual model for examining factors affecting e-government adoption in Jordan. This study evaluates existing empirical studies that examine e-government adoption in developing and under-developed countries. These studies were based on pre-existing theoretical models for explaining and guiding their research frameworks. An in-depth analysis of such models revealed that the technology acceptance model (TAM), the diffusion of innovation (DOI) theory, the theory of planned behaviour (TPB), and the unified theory of acceptance and use of technology (UTAUT) were among some of the most frequently used. As the UTAUT is a unified model based on the mapping of eight models, it was deemed appropriate to use the UTAUT as a guiding model for this research. A comprehensive analysis of all studies and constructs revealed that some external factors were also important for explaining e-gov adoption in developing countries. Hence, such external factors also considered relevant were integrated with UTAUT constructs as examining factors affecting e-gov adoption in Jordan. The theoretical and logical arguments and prior empirical validation of the constructs and their relationships allowed for the justification of the proposed integrated model and formulation of the associated hypotheses.

E-Government Adoption Model (GAM): Differing service maturity levels

Abstract This research has as its objective the discovery of the critical factors that enable citizens to adopt e-Government (e-Gov) at different stages of service maturity. To accomplish the objective, this research has explained the related concepts and theories and developed a research framework grounded on a strong theoretical and literature review background. The empirical study was conducted in Canada, which is a leader in providing mature e-Gov services. From our results, we have observed two ontological differences from the present literature in the adoption behavior of e-Gov where organizational and financial perspectives have distinct implications over parsimonious technology adoption behavior. First, technology adoption model (TAM), diffusion of innovation theory (DOI), and theory of planned behavior (TPB) cannot capture and specify the complete essence of e-Gov adoption behavior of citizens. Second, e-Gov adoption behavior also differs based on service maturity levels, i.e., when functional characteristics of organizational, technological, economical, and social perspectives of e-Gov differ. Our findings indicate the critical factors that enable citizens to adopt e-Gov at different stages of service maturity. Public administrators and policy-makers have potential implications from the findings of the adoption behavior of e-Gov at different maturity levels.

Electronic Government

This research is interested in unveiling the hype surrounding the Electronic Government (eGov) phenomenon and in shedding more light into the different issues surrounding its multifaceted perspectives. Unlike electronic commerce and the private sector, eGov sets at the heart of governmental services and represents a unique paradigm on its own with different constituents and objectives. The stakeholders involved in eGov are both diverse and heterogeneous—which makes the issue of eGov adoption and diffusion a challenging task for many countries. This research disentangles the issues impacting eGov highlighting different determinants and success factors. The research then depicts an agenda for eGov success at the national level.