Efficient IT Research Articles

Providing organizations with a validated instrument for an Enterprise Service Management capability

In light of new digital opportunities, enterprises require modernization also with regard to intra-organizational business and IT management. Enterprise Service Management (ESM) is an organizational capability aimed at a more efficient and effective IT and business service management in organizations. Although ESM has been recognized as an approach to improve customer and employee satisfaction and to create digital competitive advantage, there is a methodological and analytical void for organizations in how to measure their ESM capability. Motivated by this lack of measurability and tangibility, we aim to empirically validate the ESM capability model. Our contribution to this paper is empirical, as we provide a measurable instrument for further ESM studies. We aim to initiate a broader debate on ESM and thereby add to the scholarly establishment of the concept in the Information Systems and IT Management literature. Practically, we contribute by offering companies a validated and actionable set of ESM characteristics.

API management and cloud integration model for SMEs

In the rapidly evolving technological landscape, Small and Medium-sized Enterprises (SMEs) face significant challenges in maintaining efficient and scalable IT systems. This review outlines a strategic model for API management and cloud integration designed to enhance system performance and optimize cloud-native features. The proposed model focuses on the redesign and optimization of Application Programming Interfaces (APIs) to leverage cloud capabilities effectively, addressing common issues faced by SMEs in system integration and performance. The model begins with a comprehensive assessment of existing API architectures to identify inefficiencies and performance bottlenecks. It emphasizes the need for a cloud-native approach, which includes the adoption of microservices architecture and serverless computing. By redesigning APIs to align with cloud-native principles, the model aims to achieve greater scalability, flexibility, and responsiveness in handling varying workloads. Key components of the model include API versioning strategies, improved security protocols, and enhanced data management practices. The integration of cloud-native features such as containerization, orchestration, and automated scaling ensures that APIs are optimized for performance and reliability. This approach not only streamlines system operations but also reduces the overhead associated with traditional server-based architectures. Furthermore, the model incorporates best practices for continuous integration and continuous deployment (CI/CD), facilitating seamless updates and maintenance of APIs. It also includes monitoring and analytics tools to provide real-time insights into API performance and user interactions, enabling proactive management and optimization. By implementing this strategic model, SMEs can achieve significant improvements in system performance, reduce latency, and enhance overall cloud integration. The model supports the efficient utilization of cloud resources, leading to cost savings and improved operational efficiency. This approach positions SMEs to better compete in the digital economy by leveraging advanced technologies and optimizing their IT infrastructure.

Financial Literacy and Digital Banking Services in Sikkim

Objective: The research was multifaceted - the goal was dual folded: first, to establish how well people perceive online banking and the services they provide. The second area covered in the study was the intention to participate in electronic banking services. Theoretical Framework: The valuable impact of digitalization of banks on the rationalization of the local financial system. Along with this, financial literacy was highlighted in both the domestic industry and the international market which caused sustainable development. Method: The data was collected by administering a structured free format survey to the customers of banks in a district of Sikkim (East region) Convenience sampling was the approach undertaken for selecting respondents. Results & Discussion: The results and discussion were shown to have increased digital banking in recent times as reflected in the country. This is the second major rationale as to why cyber thieves should not be scared of e-banking since it appears more secure than traditional banking. Also, it has been seen that digital banks provide more diverse outlets in terms of loans and a wide spectrum of banking services. An efficient IT infrastructure and working devices fit the bill to make the financial market function correctly. Implications: This data can be used to suggest that in the future, financial literacy programs can be of maximum help to financial institutions thus increasing the frequency of digital banking. Originality: The uniqueness of this research lies in its analysis of the level of awareness and a high tendency of digital banking in a few municipalities which are situated in East Sikkim. Also, it recommends strategies like educational programs that are gender-sensitive and that contribute to a more resilient and sustainable digital banking ecosystem.

Towards better IT governance: A comprehensive IT internal control model for information technology firms

Purpose- The primary objective of this study is to enhance IT governance within the information technology sector by developing a comprehensive IT Internal Control Model. This model is designed to address the unique and evolving challenges in IT internal control processes, providing a structured approach to risk optimization, resource optimization, and benefit management. By introducing this model, the study aims to offer IT firms a robust internal control model that can be adapted to their specific operational needs, promoting a more effective, efficient, and resilient IT governance structure. Methodology- A thorough literature review, incorporating a wide array of international sources, forms the foundation of this study. The research involved designing an IT Internal Control Model, informed by the processes observed at THY Technology. This model was then applied across 12 distinct operational processes, and feedback from stakeholders was systematically gathered through surveys to evaluate its practicality and impact. Findings- The feedback from stakeholders was predominantly positive, underscoring the model’s efficacy in bolstering IT governance. The model was praised for its thoroughness and adaptability, successfully addressing a broad spectrum of IT internal control issues while remaining flexible enough to be tailored to various IT environments. Conclusion- This study highlights the importance of dynamic and adaptable IT internal control model in the fast-paced technology sector. The developed IT Internal Control Model opens new avenues for research into effective governance practices and provides a valuable blueprint for IT firms seeking to enhance their governangfce and control mechanisms in a digitally-driven world. Keywords: IT internal control model, internal control, IT governance, IT compliance, continuous improvement JEL Codes: M15, M19, M42

Audit Tata Kelola Teknologi Informasi Pada PT. XXX Menggunakan COBIT 2019 Dengan Domain Build, Acquire And Implement01

The rapidly growing development of Information Technology today has affected various business sectors. One of them is the manufacturing industry as carried out by PT. XXX. PT. XXX is one of the companies that has implemented information technology as a strategy to compete in the company's business. However, the information technology implemented is still not effective in achieving the company's goals. This study aims to evaluate IT governance at PT. XXX using the COBIT 2019 framework. COBIT is an internationally recognized framework for effective and efficient IT governance. This study uses a qualitative evaluation method, by collecting data through interviews with relevant parties at PT. XXX, as well as analysis of documents and policies related to IT governance. This data is then analyzed and compared with the COBIT 2019 framework to identify gaps and areas that need improvement. After the analysis, it was found that the objective that could be evaluated or audited was Managed Programs and Projects, BAI01. In this research, the results of the capability level on the PT XXX website were obtained at level 4 with an achievement value of 91%.

Total Quality Management, Safety and Stakeholders Satisfaction: Model for Healthcare Administration

Total Quality Management, Safety and Stakeholders Satisfaction: Model for Healthcare Administration

Research on the optimization model for building an efficient IT infrastructure using the AWS platform

The analysis of IT infrastructure processes has shown that their manual execution without automation can be time-consuming and labor-intensive, as well as increases the risk of errors. Designing an IT infrastructure using Amazon Web Services (AWS) allows to identify the required resources and components for building an efficient infrastructure. Therefore, this study aims to improve the processes of building and managing IT infrastructure by automating them using the AWS platform. Hence, in this paper we propose a mathematical model to determine the IT infrastructure desired configuration. The proposed model assumes solving a linear programming problem with integer constraints on the optimization variables. The Branch-and-Bound algorithm is used to study the proposed mathematical model, by considering different AWS server input data and defining optimal IT infrastructure configurations.

Information Technology Risks and Governance Disclosure: Evidence From Top 40 JSE Listed Companies

The study analyzed the extent to which information technology in the 40 JSE-listed companies discloses (IT) risks and governance. It also identified the similarities and differences between the South African King IV governance and other international IT governance and risk disclosure codes. We employed a qualitative content analysis technique and found that 32 of the top 40 JSE-listed entities (80%) completely complied with King IV and other international standards. In contrast, eight of the top forty JSE-listed businesses (20%) partly complied. Moreover, 79% (19/24) of provisions in King IV are similar to that of the international standards, while 21% (5/24) differ. The findings imply that most of the top 40 JSE-listed firms are protected from the consequences of non-compliance with IT risks and governance disclosure, such as going concern risk, fraud, and data manipulations. We also confirmed that King IV provisions regarding IT risks and governance aligned substantially with global standards, enhancing multinational firms' implementation of efficient IT risks and governance.

Phishing Detection in Blockchain Transaction Networks Using Ensemble Learning

The recent progress in blockchain and wireless communication infrastructures has paved the way for creating blockchain-based systems that protect data integrity and enable secure information sharing. Despite these advancements, concerns regarding security and privacy continue to impede the widespread adoption of blockchain technology, especially when sharing sensitive data. Specific security attacks against blockchains, such as data poisoning attacks, privacy leaks, and a single point of failure, must be addressed to develop efficient blockchain-supported IT infrastructures. This study proposes the use of deep learning methods, including Long Short-Term Memory (LSTM), Bi-directional LSTM (Bi-LSTM), and convolutional neural network LSTM (CNN-LSTM), to detect phishing attacks in a blockchain transaction network. These methods were evaluated on a dataset comprising malicious and benign addresses from the Ethereum blockchain dark list and whitelist dataset, and the results showed an accuracy of 99.72%.

Assessment of benefits and disadvantages of implementing Cloud-specific solutions in Polish companies on the example of ERP systems

The rapid development of Information Technology has led to the emergence of Cloud Computing as a vital tool for businesses seeking cost-effective and efficient IT solutions. This study aims to investigate the perception, advantages, disadvantages, and future predictions related to Cloud Computing among Polish companies, particularly focusing on the implementation of Enterprise Resource Planning (ERP) systems. The research question addressed is: how is the Cloud perceived by Polish companies? A survey was conducted among Small and Medium-sized Enterprises (SMEs) utilizing Cloud-based solutions in their everyday operations.The findings indicate that the primary goals for implementing Cloud Computing services were limiting operational costs, improving work efficiency, and achieving better accessibility. Technological, organizational, economic, and social benefits were identified, with the most important being higher efficiency of IT solutions, ease of utilization of IT resources, reduction of IT-related investment risk, and the development of knowledge and stimulation of employee activity. The study also revealed potential future trends, such as IT-oriented standardization, cost reduction, and improved quality of IT technologies. However, some concerns related to security and the impact of Cloud Computing on the environment were also highlighted.

Conceptual Framework for Project Management for E-Governance Service Development

Purpose: e-Governance service delivery requires efficient IT systems complying with standards, procedures and policies. These IT systems are to be developed, considering the functional and non-functional aspects of systems development, at the same time being agile to changing requirements, in order to give a better experience to citizen. Hence there is a need for a project management framework focusing on process compliance at the same time flexible to meet the new demands of the stakeholders in the e-Governance sector. Theoretical Framework: This paper proposes a conceptual framework for e-Governance service development. There is a need to understand the significance of project management in e-governance service development. This conceptual framework identifies three main factors Project Management attribute, Critical Success Factors and Project Management tools under the Project Management factor and the nature of the e-Governance domain, e-Governance service delivery and e-Governance project under the e-Governance factor. Design/methodology/approach: The conceptual framework has been proposed after identifying the components that are significant in adoption of Project Management in e-Governance service development based on literature studies in this field of Project Management regarding factors that are critical to project success. Findings: The three factors Project Management attribute, Critical Success Factors and Project Management tools identified can be considered to have an influence on e-Governance sector, the service delivery and project success. This needs to be further analyzed through quantitative and qualitative research methods. Research, Practical and Social Implications: The model attempts to build a relationship between these factors, which will help practitioners in e-Governance development understand the attributes they need to be aware of, the critical success factors and tools for project management in the e-Governance sector. Originality/value: This article is a contribution to the Project Management and e-Governance domain to propose a conceptual framework which is adoptable for practitioners and academicians.

Green Information Science with its potentiality as MTech-GIS integrated program - <i>towards energy efficient IT infrastructure: a techno, educational and policy framework</i>

Green Information Science with its potentiality as MTech-GIS integrated program - <i>towards energy efficient IT infrastructure: a techno, educational and policy framework</i>

Green Information Science with its potentiality as MTech-GIS integrated program - <i>towards energy efficient IT infrastructure: a techno, educational and policy framework</i>

Green Information Science with its potentiality as MTech-GIS integrated program - <i>towards energy efficient IT infrastructure: a techno, educational and policy framework</i>

Next-Generation Blockchain-Enabled Virtualized Cloud Security Solutions: Review and Open Challenges

Cloud computing is a well-known technology that provides flexible, efficient, and cost-effective IT solutions for multinationals to offer improved and enhanced quality of business services to end-users. The cloud computing paradigm is instigated from the grid and parallel computing models. It uses virtualization, server consolidation, utility computing, and other computing technologies and models for providing better IT solutions for large-scale computational data centres. It encompasses different services for supporting data storage, networking, and computing for facilities and amenities for businesses and multinational corporations. The enormous elastic on-demand cloud provisioning resources and services and datasets are processed and stored in tier-level virtualized cloud data centres operated by third-party service providers called cloud owners. The primary issue with these cloud service providers is to provide and maintain data security, privacy, and confidentiality and service availability and data support for end-users. This paper reviews, highlights, and discusses some of the common cloud computing vulnerabilities primarily related to virtualization platforms and their implementations while outsourcing services and resources to different end-users and business enterprises. We then provided blockchain-enabled solutions for virtualized cloud platforms involving both the end-users and cloud service providers (CSP) to address and solve various security and privacy-related vulnerabilities. These solutions will help the data centre industry to improve its virtualized cloud services and resource provisioning facilities. Finally, we discussed different blockchain-related implementation challenges in cloud infrastructures.

Structured reporting in radiology : IT essentials

Aclinically meaningful use of structured reporting, which in the opinion of numerous scientific societies and experts is avery important prerequisite for the further development of radiological findings, especially under quality aspects, requires corresponding standards for implementation in IT systems. In addition to DICOM ("digital imaging and communication in medicine"), these are other standards for coding, for example RadLex ("radiological lexicon") or the specification of so-called interoperability profiles, as they are being developed by IHE ("integrating the healthcare enterprise"). The management of radiology report templates (MRRT) profiles is the central building block for this. The building blocks for efficient IT implementation, which also allow harmonization, for example at a national level, are currently available. Users in radiology should familiarize themselves with them and demand appropriate solutions from manufacturers.

Purposes and outcomes of information technology education towards sustainable national development

This study used survey research design to explore the purposes and outcomes of Bachelor of Science in Information Technology (BSIT) degree programs in the Philippines. Using purposive sampling of professors and students, this study identified the ability of IT education to meet its purposes by way of validating its current outcomes. The study also provided a clear indication of how the outcomes were perceived differently based on how the respondents experienced the actual IT education curriculum. Although the results show some favourable agreements among the respondents, statistical findings reveal underlying issues related to the implementation of outcomes-based IT education system in the country. This calls for the active role of higher education institutions (HEIs) offering BSIT programs to take another, more careful look at the entire curriculum structure of the degree program, as it serves as the foundation of effective and efficient IT education, which will lead towards sustainable national development.

A dynamic model of effective factors on Agile business–IT alignment

PurposeThis paper aims to present a dynamic model based on casual relationships among the most important effective factors on business–IT alignment in Agile businesses by using system dynamics modeling approach.Design/methodology/approachTo study the most important factors on agility and alignment, the data were collected by questionnaires filled by 201 experts and were analyzed by SPSS and PLS. Casual relationships among studied factors and efficiency coefficients of each factor were identified by fuzzy DEMATEL technique and analyzed by MATLAB and EXCELL. Finally, the dynamic model was plotted by VENSIM.FindingsAccording to the results, only “learning IT capabilities” are the most important casual factor that has the highest influence on the other factors. “Business responding capabilities” take the highest effect from the system, and “business sensing capabilities” are in the next rank.Practical implicationsThis study underpins effective IT deployment toward developing efficient IT capabilities to gain greater agility.Originality/valueThe dynamic capabilities view (DCV) has emerged as an influential theoretical and management framework in modern IS and agility researches. In this regard, we propose a conceptualization of dynamic capabilities in the form of an alignment model. Based on the dynamic capabilities, and on the alignment perspectives found in Henderson and Venkatraman’s seminal model, IT alignment is modeled as a process of reconfiguration of the firm’s IT and organizational resources, competencies and capabilities.

Remote system performance analysis of the virtual applications and virtual desktops by using Parallels 2X RAS technique

The fast spread of computer networks and broadband Internet access and also the development of different operating systems make possible the use of different virtualization techniques. Virtualization techniques provide efficient IT solutions in corporate and educational sectors. We present an original structural framework for which the effect of virtualization technology are measured, based on a real campus wide deployment. The Virtual Desktop Infrastructure (VDI) provides academic members access to virtual applications on and off-campus for easy convenient access to academic resources in a server in data centre. In this paper, we present, at the beginning, a comparative performance analysis of Remote applications and Desktop Virtualization based on parallels 2X RAS versus Microsoft RDS. We introduce system architecture for the two tested scenario and test environment with Experiment Setup and implementations. Also, this paper provides analysis and implementation on the perceived and categorical perspectives on the usefulness, effectiveness and values of this technology in an academic environment. The main conclusions of the paper Indicated that students and academic staff have generally improved a remote accessibility to their course documents and academic materials virtually, using their own devices of different platforms which enabled them to perform course work more effectively resulting in improved system reliability, availability and scalability.

Make an Intranet network to build a modern supermarkets chains in Kalar city to improve sales and performance via main controller and multi branches

The chain supermarket in the domestic have been grown up. Because of the proffesional staff, the quick development of enterprise, the information technology has been elevated to a new step. But, the lack of alignment between strategy and business goals is the source of the problems. So, business areas should effectively managing those projects before the IT area. Then, an efficient IT management is necessary, so that IT projects should be show up in relation with strategic alignment view and the achievement of organization goals. The aim of this work is to build an intranet network to connect a chain of supermarkets for the city by using the newest technology that simplify management information system. The work helps owners and managers gather information relating to their company. Meanwhile, right now in the city the supermerks manually working or at least the network is missing in the business field. Therefore, computerized management information systems is necessary to help much more convenient for manger to control and monitor all items in the branches. So, the supermarkets later on, much faster ,easier and powerful. Finally, it can helps to save time, money, and it makes the company become more accurate.

Evaluation of domain ontology requirements in e-tutor framework

The domain module within Intelligent Tutoring Systems is used to describe the course topics including the knowledge units and competencies. Ontology is a good solution for knowledge management as it can provide a standardized way and a reasoning engine for the related knowledge management tasks. In this paper, we analyze the functionality of the usual OWL-based ontology construction and set the main requirements to enhance the usability of the ontology knowledge modelling language. Based on these shortcomings, we set the main requirements against an efficient ITS domain ontology description language. This language should be based on simplified Manchester syntax and it should contain additional structural elements too.