Effect Of Service Orientation Research Articles

The Mediating Role of Entrepreneurship in the Effect of Service Orientation on Life Satisfaction: A Study on University Students

Bu çalışma üniversite öğrencilerinin hizmet yönelimliliklerinin yaşam tatminlerine etkisini ve bu etkide öğrencilerin girişimciliklerinin aracılık rolünün araştırılması amaçlanmaktadır. Araştırma verileri, Akdeniz Üniversitesi’ne bağlı Manavgat Meslek Yüksekokulu’nda farklı programlarda eğitim gören 713 öğrenciden anket tekniği ile elde edilmiştir. Araştırmada hipotezlerin test edilmesi için yapısal eşitlik modellemesi kullanılmıştır. Araştırmanın sonuçları, üniversite öğrencilerinin hizmet yönelimliliklerinin yaşam tatminleri üzerinde doğrudan etkisi olduğunu ortaya koymuştur. Diğer yandan, üniversite öğrencilerinin hizmet yönelimliliklerinin, onların girişimcilikleri üzerinde de etkili olduğu; öğrencilerin girişimciliklerinin de onların yaşam tatminini etkilediği tespit edilmiştir. Ayrıca, girişimciliğin hizmet yönelimlilik ile yaşam tatmini arasında kısmi aracılık rolünün olduğu da araştırmanın öne çıkan sonuçları arasındadır.

문화관광해설사의 서비스지향성이 직무만족, 조직몰입과 친사회적 행동에 미치는 영향

문화관광해설사의 서비스지향성이 직무만족, 조직몰입과 친사회적 행동에 미치는 영향

The Effects of Service Orientation on the Organizational Commitment and Management Performance of Public Health Center Workers

The Effects of Service Orientation on the Organizational Commitment and Management Performance of Public Health Center Workers

중소병원 고객(환자)이 지각하는 서비스 지향성이 관계결속과 친사회적 행동에 미치는 영향

경쟁이 치열해진 의료 환경에서 중소병원 또한 환자 중심의 고객 만족은 불가피한 실정이다. 이에 본 연구는 중소병원 경영전략 수립에 필요한 방향성을 제시하고자 이용 고객(환자)이 지각하는 서비스 지향성이 관계결속과 친사회적 행동에 미치는 영향을 알아보는데 그 목적이 있다. 서비스 지향성의 구성요인을 중소병원의 특성에 맞게 고객 대우, 서비스 실패회복, 서비스 표준으로 구성하였다. 이때 서비스 지향성의 3가지 하위요인이 관계결속에 영향을 미처 친사회적인 행동을 유발하는지를 검증하기 위해 AMOS를 통해 경로 분석하였다. 연구 결과 서비스 지향성의 하위요인 모두 본 연구에서는 유의미한 결과를 보였으며, 관계결속과 친사회적 행동 또한 유의미한 영향을 미친다는 결과가 도출되었다. 이런 연구 결과에 근거하여 시사점을 제시하고 미래 연구를 제안하였다.

Effects of service orientation on job embeddedness in hotel industry

ABSTRACTThis research aims to develop and analyze a model that depicts work engagement (WE) as a mediator of the relationship between job embeddedness and service orientation. Specifically, the model examines external environmental factors (EEFs) as moderator of the effects of service orientation and job embeddedness in the hospitality industry. All data used for this study were gathered in Iran from hotels frontline employees with a two-weeks’ time lag. These relationships mentioned above were analyzed using AMOS 22.0. It was discovered in the results that WE was indeed a partial mediator and that EEFs indeed moderated the effects of service orientation on job embeddedness with adequate empirical support. The implications of the findings for the managers, the study limitations, and future research recommendations were also discussed.

Effects of Elderly Care Facility Employees’ Musculoskeletal Symptoms on Pro-social Behavior: Focused on the Mediating Effect of Service Orientation

Effects of Elderly Care Facility Employees’ Musculoskeletal Symptoms on Pro-social Behavior: Focused on the Mediating Effect of Service Orientation

Psychological Capital and Entrepreneurial Success: a Multiple-Mediated Relationship

This study examined the relationship between psychological capital and entrepreneurial success and the roles of entrepreneurial work engagement and entrepreneurial learning intensity as multiple-mediators in influencing the relationship. In addition, the effects of service orientation and market orientation on entrepreneurial factors were also tested. Respondents were the owner-managers of small and medium service enterprises (service SMEs) in Malaysia. Simple random sampling was used, given a sampling frame which contained 502 service SMEs. A questionnaire survey involving 125 entrepreneurs with more than five years of entrepreneurial experience in service businesses provided useful data. The data were analyzed using SPSS and SPSS Macro. The results showed that psychological capital had a positive relationship with entrepreneurial success. In fact, through entrepreneurial work engagement and entrepreneurial learning intensity, the multiple-mediators, the relationship was found to be more comprehensive. Application of bootstrapping procedure in SPSS Macro had found that entrepreneurial work engagement and entrepreneurial learning intensity were simultaneously significant multiple-mediators but entrepreneurial work engagement had higher impact than entrepreneurial learning intensity on the relationship between psychological capital and entrepreneurial success. In conclusion, this study supported the theoretical arguments that entrepreneurial success are strongly associated with internal power and strengths, which this study believed as psychological state resources. However, the relationships between firm orientations such as service and market orientations and entrepreneurial factors require further investigation in future studies.

Psychological Capital and Entrepreneurial Success: a Multiple-Mediated Relationship

This study examined the relationship between psychological capital and entrepreneurial success and the roles of entrepreneurial work engagement and entrepreneurial learning intensity as multiple-mediators in influencing the relationship. In addition, the effects of service orientation and market orientation on entrepreneurial factors were also tested. Respondents were the owner-managers of small and medium service enterprises (service SMEs) in Malaysia. Simple random sampling was used, given a sampling frame which contained 502 service SMEs. A questionnaire survey involving 125 entrepreneurs with more than five years of entrepreneurial experience in service businesses provided useful data. The data were analyzed using SPSS and SPSS Macro. The results showed that psychological capital had a positive relationship with entrepreneurial success. In fact, through entrepreneurial work engagement and entrepreneurial learning intensity, the multiple-mediators, the relationship was found to be more comprehensive. Application of bootstrapping procedure in SPSS Macro had found that entrepreneurial work engagement and entrepreneurial learning intensity were simultaneously significant multiple-mediators but entrepreneurial work engagement had higher impact than entrepreneurial learning intensity on the relationship between psychological capital and entrepreneurial success. In conclusion, this study supported the theoretical arguments that entrepreneurial success are strongly associated with internal power and strengths, which this study believed as psychological state resources. However, the relationships between firm orientations such as service and market orientations and entrepreneurial factors require further investigation in future studies.

The Effect of Service Orientation on Financial Performance: The Mediating Role of Job Satisfaction and Customer Satisfaction

Scholars and business executives have become increasingly interested in the concept of an organizational service orientation. Service excellence is a strategic priority and that service significantly affects the creation of superior value, customer satisfaction, competitive advantage, growth, and profitability. The aim of the study is to explore relationships between organizational service orientation, job satisfaction, customer satisfaction and financial performance in banking industry in Turkey. Hypotheses are developed in due course. Next, hypotheses are tested with data collected from a sample of 745 branch managers and employees of banks operating in Turkey. Using structural equation modelling (SEM), results reveal that service orientation is significantly related to job satisfaction, which in turn impacts customer satisfaction, ultimately leading to higher financial performance. Beside service orientation is directly related to customer satisfaction and also to financial performance. At the end, the research findings are discussed and also managerial implications and future research opportunities are presented.

The effects of Service Orientation on Turnover Intention of Employees in Nursing Care Institution - Mediated by Job Satisfaction and Service Commitment -

The effects of Service Orientation on Turnover Intention of Employees in Nursing Care Institution - Mediated by Job Satisfaction and Service Commitment -

A Study on the Effects of Service Orientation on Organizational Performance in the Long-term Care Facility for the Elderly

A Study on the Effects of Service Orientation on Organizational Performance in the Long-term Care Facility for the Elderly

한식당 종사원의 서비스 교육이 서비스 지향성과 조직유효성에 미치는 영향

In this study, an empirical analysis was made with intent to establish an appropriate marketing business strategy for customers by inquiring into the effect of service education of 250 Korean restaurant employees, who provide services for foreign tourists in Seoul area as professional customers, on service orientation and organizational effectiveness. The result is summarized as follows. The effect of service education of Korean restaurants` employees on service orientation showed that the typicality, reliability, confidence and empathy have a positive effect on the service orientation. For the effect of service orientation on organizational effectiveness, the service orientation had a positive effect on the job satisfaction and organizational effectiveness. In other words, it was proven that the typicality, reliability, confidence and empathy of employees education are key mechanisms in improving their behaviors and attitudes to aim for important customer-centered services. Consequently, the backup of these attitudes and customer-oriented behaviors can be connected to the increase of productivity, which enhances the organizational effectiveness.

The Effect of Service Orientation of Hotels on CRM Performance

The Effect of Service Orientation of Hotels on CRM Performance

The Effects of Service Orientation and Job Satisfaction to Customer Orientation and Business Performance in Medical Service Organizations

The Effects of Service Orientation and Job Satisfaction to Customer Orientation and Business Performance in Medical Service Organizations

Service Orientation in the Enterprise

Three short contributions address the needs, solutions, and effects of service orientation in applications as diverse as mobile telecommunications, e-government, and logistics. "Toward Mobile Services: Three Approaches"--For most companies, software products are considerably more valuable if integrated into a product suite from which each customer can pick and choose a unique configuration. Similarly, in an increasingly networked world, a company can greatly benefit from uniformly integrating its products with those of other companies in the same ecosystem. "New Paradigms for Next-Generation E-Government Projects"--Although the quality of management training is an important dimension of e-government success, three emerging IT trends are defining new rules for the public sector. These paradigms require next-generation e-government projects to shift the emphasis from building on proper technology to gaining a more profound understanding of the nature of organizational transformation and business process management. "Creating Business Value through Flexible IT Architecture"--In addition to mastering IT management, a flexible architecture is a key prerequisite for excellent IT delivery. In an evolutionary approach to architecture transformation, Deutsche Post developed a coordinated set of projects that implemented and reused business services, thus both creating business value and contributing to a flexible IT landscape.

피트니스클럽의 서비스지향성이 조직성과에 미치는 영향

피트니스클럽의 서비스지향성이 조직성과에 미치는 영향

Effect of service orientation on job satisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant

The service orientation program developed for restaurant employees can be a competitive advantage for a restaurant operation. The purpose of this study is to examine the relationship between employee service orientation (customer focus, organizational support, and service under pressure) and employees’ job satisfaction, organizational commitment, and employees’ intention of leaving. For these purposes, the authors developed structural equations modeling. The empirical results are as follows. First, the customer focus of employees was negatively associated with employees’ job satisfaction, but positively associated with their organizational commitment. Second, organizational support was positively associated with job satisfaction. Third, job satisfaction was positively associated with organizational commitment, but negatively associated with employees’ intention of leaving. Finally, organizational commitment was negatively associated with intention of leaving.