Effectiveness Of Recovery Strategies Research Articles

Resilience quantification and recovery strategy simulation for urban underground logistics systems under node and link attacks: A case study of Nanjing city

Urban Underground Logistics Systems (UULS) have become an emerging solution to mitigate urban surface traffic congestion, environmental pollution, and surface transport safety risks. However, during the operation of UULS, the use of advanced technologies such as the Internet of Things (IoT) introduces cybersecurity risks to the system. Moreover, severe natural disasters can also cause damage to underground transportation network links. Existing research and planning primarily concentrate on the system design and benefits of UULS, neglecting the system's service level under attack scenarios. This study outlines three representative UULS network prototypes and proposes a resilience quantification method centered on logistics efficiency. It also focuses on comparing the effectiveness of three recovery strategies. These strategies give priority to maximum flow, betweenness centrality, and regional importance, as well as the priority of node and link repairs. The resilience quantification method and recovery strategies are applied in a case study set in Nanjing City. The case study results reveal that the Two-echelon network shows exceptional resilience. Regarding the effectiveness of recovery strategies, the strategy based on maximum flow proves to be the most effective, and focusing on node repair can lead to higher system resilience. Based on these findings, this study offers recommendations to transportation and logistics management decision-makers, focusing on UULS resilience and recovery strategy selection. These recommendations are intended to provide valuable guidance for the planning and design of future UULS, ensuring their resilience and reliability.

Functional or financial remedies? The effectiveness of recovery strategies after a data breach

PurposeThis study aims to examine the relative effectiveness of functional and financial remedies in influencing customers' negative coping responses in the event of a data breach. It also uncovers the different mediating roles played by customers' feelings of anger and fear in the process of data breach recovery. This study thus differs from the literature, which has primarily focused on the impact of financial compensation and apologies for service failures in face-to-face environments.Design/methodology/approachTwo scenario-based experiments were conducted to empirically validate the model. The authors received 302 copies of the questionnaire, of which 269 were valid.FindingsThis study finds that functional remedies are more effective than financial remedies when sensitive information has been compromised, but there is no significant difference between the effectiveness of the two remedies when nonsensitive information has been compromised. In addition, functional remedies influence negative coping behaviors directly and indirectly; the indirect effect is achieved through the reduction of fear and anger. Contrary to the authors' expectation, financial remedies do not have a direct effect on negative coping behaviors; they can indirectly affect negative coping behaviors by reducing anger but do not affect negative coping behaviors by reducing fear.Practical implicationsThis study provides key insights into how to manage customer reactions in the event of a data breach, suggesting the use of carefully designed recovery strategies. Companies must attend to customers' specific emotional responses to manage their negative coping behaviors.Originality/valueThis study extends the limited literature on data breach recovery actions by investigating the different effectiveness of functional and financial remedies in the event of a data breach. It also uncovers how functional and financial recovery strategies affect customers' negative coping behaviors by revealing the different mediating effects of fear and anger.

Empathy and apology: the effectiveness of recovery strategies

PurposeThe purpose of this paper is to examine the role of empathy and apology in service recovery, and more specifically, establish how these factors promote positive service outcomes, typified by reconciliation and mitigate negative occurrences, characterised by customer retaliation and avoidance.Design/methodology/approachThis study used an online panel to collect data from 213 US residents, who were asked to recall a service failure episode they experienced within the past six months, write briefly about it and answer a questionnaire measuring constructs of interest in relation to their previous experience. Structural equation modelling was used to analyse the quantitative data.FindingsBoth service employee empathy and apology were found to have a moderating effect on the relationship between service failure severity and reconciliation, retaliation and avoidance.Originality/valueThe combination of empathy and apology as moderators into a single framework represents a unique contribution of this research. Furthermore, outcome variables of reconciliation, retaliation and avoidance are utlilized to measure relationship outcomes following service failure. This study highlights the need for managers to design hiring and training policies to promote empathy and the use of sincere apologies throughout customer interactions.

Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies

Purpose – The purpose of this paper is to analyze the effects of attributions on the efficacy of service recovery strategies in preventing customer defection following a service failure. Design/methodology/approach – The empirical investigation is carried out on the retail banking industry with a final sample of 448 real cases of customer retention or defection after a service failure. Findings – The results of the study not only highlight the relevance of intentionality as an additional factor in explaining customer defection, but also show the effects of some attributional dimensions (intentionality and controllability) on the efficacy of some recovery strategies (redress, apology and explanation) applied by companies to prevent post-complaint customer defection. Practical implications – The efficacy of the recovery strategies depends on the causal attributions that the customer makes about the service failure. Originality/value – This study analyzes not only the effects of traditional dimensions of attribution (stability and controllability), but also the additional effect that intentionality attributions may have on actual customer defection (not intentions). Moreover, it analyzes their effects on the effectiveness of recovery strategies in preventing customer defection. Most of these effects have never been empirically analyzed in the literature.

The Effect of Recovery Strategies on Contractile Properties Using Tensiomyography and Perceived Muscle Soreness in Professional Soccer Players

The capacity to recover from intense training and matches is considered an important determinant in soccer performance. At present, there is no consensus on the effect of posttraining recovery interventions on subsequent training session. The aim of this study was to determine the effectiveness of active (12 minutes of submaximal running and 8 minutes of static stretching) and passive recovery (20 minutes sit on a bench) interventions performed immediately after a training session on muscle contractile properties using tensiomyography (TMG) and perceived muscle soreness 24 hours after the training. During 2 experimental sessions, 31 professional soccer players participated in a randomized fully controlled trial design. The first session was designed to collect the player's TMG and muscle soreness measurements (pretest). After baseline measurements, the participants performed a standardized soccer training during which the heart rate (HR) and rating of perceived exertion (RPE) were recorded to evaluate the training load. At the end of training unit, all the players were randomly assigned to the active recovery group and the passive recovery group. A second experimental session was organized to obtain the posttest values. The players performed the same test, administered in the same order than in the first trial. The results showed that no differences between groups were observed in the HR and RPE. No significant effect because of recovery strategy was found on TMG parameters and perceived muscle soreness.

Active Recovery Strategies and Handgrip Performance in Trained Vs. Untrained Climbers

Isometric contractions, such as occurring during rock climbing, occlude blood flow to the active musculature. The ability to maximize forearm blood flow between such contractions is a likely determinant of intermittent handgrip performance. This study aimed to test the hypothesis that intermittent isometric handgrip performance is improved by 2 common active recovery strategies suggested to increase muscle blood flow. On 6 separate occasions, 9 trained indoor rock climbers and 9 untrained participants undertook a fatiguing, intermittent, isometric handgrip exercise bout consisting of sets of 6 contractions (approximately 33% of maximal voluntary contraction [MVC] force), each 3-second long separated by a 1-second rest. Between sets, participants were allowed 9-second recovery performing passive rest, "shaking out" (vigorously shaking the hand), or grasping a handgrip vibration machine, each with or without forearm occlusion. Performance was assessed by pre- and post-exercise MVC trials and a 20-contraction post-exercise handgrip time trial (TT20). Trained climbers exhibited significantly greater handgrip MVC force and intermittent exercise capacity than untrained (p < 0.01). There was no effect of recovery strategy on any measure (p > 0.05). Trained climbers were more affected by occlusion than untrained in MVC (p < 0.05) and TT20 (p < 0.01). Shaking out and low-frequency vibration are unlikely to affect rock climbing performance. It is recommended that rock climbers and their coaches focus on optimizing body position rather than compromising body position to allow for shaking out.

The effect of recovery strategies on physical performance and cumulative fatigue in competitive basketball

To evaluate the effectiveness of recovery strategies on physical performance during a 3-day tournament style basketball competition, 29 male players (mean age 19.1 years, s = 2.1; height 1.84 m, s = 0.34; body mass 88.5 kg, s = 14.7) were assigned to one of three treatment groups: carbohydrate + stretching (7.7 g · kg −1 · day −1, s = 1.7; ‘n = 9), cold water immersion (11°C, 5 × 1; n = 10) or full leg compression garments (18 mmHg, ∼18 h; n = 10). Effects of the recovery strategies on pre–post tournament performance tests were expressed as the mean change (% ± standard deviation of the change score). Changes and differences were standardized for accumulated game time, assessed against the smallest worthwhile change for each test, and reported qualitatively. Accumulated fatigue was evident over the tournament with small to moderate impairments in performance tests. Sprint and agility performance decreased by 0.7% (s = 1.3) and 2.0% (s = 1.9) respectively. Vertical jump decreased substantially after the first day for all treatments, and remained suppressed post-tournament. Cold water immersion was substantially better in maintaining 20-m acceleration with only a 0.5% (s = 1.4) reduction in 20-m time after 3 days compared with a 3.2% (s = 1.6) reduction for compression. Cold water immersion (−1.4%, s = 1.7) and compression (−1.5%, s = 1.7) showed similar substantial benefits in maintaining line-drill performance over the tournament, whereas carbohydrate + stretching elicited a 0.4% (s = 1.8) reduction. Sit-and-reach flexibility decreased for all groups, although cold water immersion resulted in the smallest reduction in flexibility. Basketball tournament play elicited small to moderate impairments in physical test performance. In conclusion, cold water immersion appears to promote better restoration of physical performance measures than carbohydrate + stretching routines and compression garments.

The Effect of Recovery Strategies on Lactate Clearance and High-Intensity Exercise Performance

The Effect of Recovery Strategies on Lactate Clearance and High-Intensity Exercise Performance

Waiting for service: the effectiveness of recovery strategies

Two experiments examined the effectiveness of service recovery strategies in situations where the service firm made customers wait even though they had made a reservation. The recovery strategies ‐ apology only, assistance, compensation, assistance plus compensation ‐ which reflected industry practices, did not lead to positive future intentions towards the service firm. While assistance plus compensation was the most effective strategy, respondents still held negative future intentions towards the service firm. Other factors that had an impact included the type of hospitality service, restaurant or hotel, and the purpose for buying the service. The major implication was that current industry recovery practices were inadequate in mitigating negative intentions. When service firms break a promise, effective recovery requires considerable effort to overcome customers’ negative intentions.

Service problems and recovery strategies: an examination of the critical incident technique in a business‐to‐business market

A range of wine retailers identified critical incidents that had occurred with their suppliers. The resulting classification of the problems differed from previous consumer studies by revealing primarily outcome problems, such as timeliness of delivery or delivery of complete order, rather than process‐based problems. The critical incident technique provided sufficient information to evaluate the suppliers’ recovery strategies. The effectiveness of recovery strategies was influenced by whether the problem was solved and the time and number of calls required to solve the problem. A major implication for managers in this industry was to anticipate potential difficulties and inform their customers. This proactive strategy would improve relationships with buyers and reduce defections.