Effects Of Neoliberal Reforms Research Articles

I Call Center in Marocco: uno studio sulle condizioni di lavoro nel settore

Abstract This article examines the main factors behind bad working conditions in the Call Centers of Morocco. The research is based on fieldwork including 15 semi-structured interviews and in the analysis of government records, labour legislation, academic studies, statistics and other reports from international organizations. The interviews were carried out in Arabic and French in 2018 in Casablanca, Rabat, Fès, Meknès and they involved workers, former workers, trade union leaders and employers from the Call Center sector. Thanks to the interviews we are able to assess in detail the issues faced by workers and, consequently, to explore them. The article highlights the fact that the bad working conditions are caused by a combination of multiple factors, such as the effects of neoliberal reforms, the economic dependence on Europe but also the inefficiency of the labour inspections. The first part discusses the broad factors including the telecommunications’ sector reforms, international agreements, legal and tax reforms that exacerbate directly or indirectly the working conditions. The second part aims to investigate the centers organization and other micro-factors that affect the possibility of claiming rights and speaking out against unfair practices.

The impact of neoliberal school choice reforms on students with disabilities: perspectives from New York City

This disability studies in education informed study unpacks effects of neoliberal reforms on students with disabilities in New York City schools. These reforms proliferated small themed schools, dismantled many large schools, and required students to apply to high school. This multi-site case study researched two high schools, one large and one small, with data from interviews and document review. Findings reveal how reforms forced large schools to accept many marginalized students with disabilities, while small schools employed tactics to avoid accepting many students with disabilities seen as having intensive needs. Finally, contextual analysis reveals how larger city politics perpetuated segregative ideologies.

Resilience and loss in work identities: A narrative analysis of some retired teachers’ work‐life histories

The article examines the importance of ‘emotional labour’ in the constitution of the ‘teacherly‐self’. Deriving from a research project on work and social identity, the article explores the ways teachers have negotiated the radical changes in the profession in recent years, and uses the notion of ‘teacher resilience’ to explore the ways teachers have reacted to the effects of neo‐liberal reforms to education; reforms that have powerfully impacted on the more child‐centred ways of working in the classroom and school environment. Using narrative analysis of the work‐life histories of these retired teachers, recorded using oral history methodology, the authors examine structures of feeling that turn on notions of emotional labour and commitment, resilience and loss in relation to the occupational identity of teachers.