Effective Implementation Of Total Quality Management Research Articles

Implementasi Total Quality Management dalam Meningkatkan Daya Saing Perusahaan

This research examines the effect of implementing Total Quality Management (TQM) on company competitiveness. The results show that TQM has a significant and positive effect on increasing competitiveness and company performance. Key contributing factors include customer focus, continuous system improvement, education and training, and employee involvement and empowerment. TQM improves various aspects of competitiveness such as operational efficiency, innovation, customer satisfaction, productivity and product quality. Effective strategies to overcome TQM implementation challenges include top management commitment, development of a quality culture, gradual implementation, effective communication, use of quality tools, continuous evaluation, and encouraging innovation. The research also discusses the impact of TQM on supply chain management and the importance of data-based decision making. In conclusion, effective TQM implementation can significantly increase a company's competitiveness in an increasingly competitive global market.

Total quality management and sustainable policy making strategies in biochemical industries: A critical review of prior research

BACKGROUND: The history of Total Quality Management (TQM) presents a broad overview of the processes used to make things perfect in this imperfect world. The concept of TQM strategy in biochemical industries highlightsnumerous ways to use “quality” as a tool for improvement in the real work environment during the actual execution of work. A sustainable and effective quality management policy with specific missions and objectives mightlead to the achievement of a productive outcome in biochemical industry. OBJECTIVE: This study focused to examine the variation in understanding of TQM in the biochemical Industry and its correlation with other aspects of organizational improvement. To study the impact of TQM on a sustainability aspects of biochemical organizations by framing an appropriate synthetic model. METHODS: The strategic to setup a ‘hard’ and ‘soft’ TQM principles was used for effective TQM implementation. In addition, individually developed methods of TQM quality award models were implemented in a wide range of industries. RESULTS: This study reveals that, a significant number of biochemical industries recognize that sustainable business strategies and successful implementation of TQM practices lead to new opportunities and improves results in the economical and sustainable development. CONCLUSION: Appropriate policy-making strategies and TQM are critically important ingredient for organizational growth. The implementation of TQM in biochemical industries is important for the overall growth of the organization and employees.

The Impact of Total Quality Management on Organizational Performance: A Study of First Bank Nigeria Plc

This study is an attempt to examine the Impact of Total Quality Management (TQM) on organizational performances, a Case Study of First Bank plc. The research further focuses on the approach adopted by organizations that has implemented the concept and the rate of success achieved. This prove that effective Total Quality Management implementation can improve their competitive abilities and provide strategic advantages in the market place. The major objective of the study is to ascertain the impact of Total Quality Management implementation in the organization, and adoption of Total Quality Management practices among staff of First Bank plc in Uyo. The survey research design approach was adopted for the study. The target respondents were staffs of 11 branches of First bank plc operating within the study area. A sample size of 168 employees were adopted for this study and were assessed using the systematic sampling technique. The main data used were from primary sources gathered with the use of a likert scaled questionnaire. Data gathered were analyzed with the Pearson’s Product Moment Correlation (PPMC) Analysis at a 0.05 significant level. The major finding of the research is that all staff of First Bank Plc. is fully involved in the practice of Total Quality Management in their day to day business, the aforementioned organization agreed that Total Quality Management have impact in organizational performance.

TQM and SDGs for Erasmus+ Programme—Quality Education, Reducing Inequalities, Climate Change, Peace and Justice

Any element that enables higher education institutions (HEIs) to set themselves apart in a positive and superior way in terms of their performance would be advantageous given the competitive climate in which they operate. The Erasmus+ Programme provides HEIs with yet another option to become more competitive and to contribute to the Sustainable Development Goals (SDGs) via the improvement of educational quality (SDG 4), reducing inequalities (SDG 10), climate action (SDG 13), and peace and justice (SDG 16). The goal of this work was to explore the potential relationships and synergies between HE sustainability and Total Quality Management (TQM) issues through the SDGs. The methodological approach was concentrated on the qualitative study of academic papers on TQM, sustainability, and the SDGs in HE as well as on the analysis of Regulation (EU) 2021/817, which established Erasmus+. We concluded that TQM and sustainability have synergies related to the SDGs, and the Erasmus+ Programme can support the sustainability of HEIs by promoting these SDGs. Leadership; education and training; the participation of staff members; measurement, evaluation, and control; and other stakeholders are essential factors for the effective implementation of TQM and sustainability in HEIs.

Quality assurance and improvement program: some considerations for central banks

PurposeQuality Assurance and Improvement Program (QAIP) is defined as “an ongoing and periodic assessment of the entire spectrum of audit and consulting work performed by the internal audit (IA) activity”. QAIP is an important component of internal auditors’ commitment to improve internal audit (IA) quality. The pressure towards improvement is urgent for central banks, in light of the vulnerabilities of their IA functions identified by the International Monetary Fund. The authors analyse the professional standards and the literature on IA and QAIP, aiming to propose general considerations to enhance IA quality and to develop and maintain a QAIP, with reference to central banks, also shedding light on the synergies among IA, QAIP and total quality management (TQM).Design/methodology/approachThis paper reviews the most relevant professional standards in light of the professional and academic literature regarding IA quality, QAIP and their relationship with TQM. The analysis of these sources represents an important step to identify general measures to improve IA quality and develop effective QAIP in central banks.FindingsThis analysis shows that it is important to understand the rationale behind the development of an IA function and its theoretical and practical foundation, especially for complex organisations such as central banks. In addition, the authors show that QAIP represents an important tool to exploit the synergies between TQM and IA. These synergies could result in higher levels of quality for the IA function and more effective implementation of TQM within the whole organisation. Lastly, the authors provide practical suggestions to support the implementation of an effective QAIP in central banks and to spread TQM philosophy within the organisation.Originality/valueThe authors contribute to the scant literature on IA quality and QAIP by focusing on central banks and shedding light on the relationship with TQM. Regardless of their importance, these topics have been largely neglected by the extant literature.

Roadmap for the implementation of total quality management (TQM) in ISO 9001-certified construction companies: Evidence from Turkey

This paper aims to develop a roadmap for ISO 9001-certified construction companiesn to move towards effective Total Quality Management (TQM) implementation. Although ISO 9001-certified companies are more ready for TQM implementation, there is no roadmap developed for these companies to move towards TQM. Therefore, in this study, 8 main critical success factors (CSFs) and 24 sub-CSFs of effective TQM implementation were determined through a literature review and expert review meetings. Then, to reveal the application-level differences of these CSFs, a questionnaire survey was prepared and distributed to participants working at 75 Turkish construction companies. The 16 of 75 construction companies were selected among members of the Turkish Quality Association (Kalder). Finally, a total of 40 completed questionnaires were received and t -test analysis was performed on the survey data. The results revealed that the most significant differences observed between these companies are giving quality awareness education to employees, training of employees on how to use quality management methods and tools, quality data related to products provided by suppliers, and measurement of internal customer satisfaction. Consequently, a roadmap was proposed based on the revealed differences. With this roadmap, first, ISO-certified companies should provide quality awareness education to employees, train employees on how to use quality management methods and tools, collect quality data related to products provided by suppliers, and measure internal customer satisfaction to move towards TQM.

Effective TQM Implementation in the Service Industry: A Proposed Framework

Purpose: This paper aims to explore the framework, practices, and implementation of total quality management (TQM) in the service industry. Methodology/Approach: The present study focuses on the existing literature on several TQM dimensions and developed a framework that would allow the service industry to efficiently apply TQM, resulting in enhanced organizational performance. Findings: The research findings suggest that the relevance and implementation of TQM practices have a strong linkage to organizational performance. Managers shall work for the accomplishments of TQM to achieve success in local and global competition. By implementing TQM practices effectively in the service industry, managers can see improvements in the organization’s function. Therefore, managers shall accept the TQM approach to improve overall service quality and organizational performance. Research Limitation/implication: The study is limited to secondary data collection and no primary research is carried out to verify the proposed framework. Originality/Value of paper: The present study contributes to the literature on TQM by developing a framework for the service industry. This adds to the existing knowledge on TQM in the service industry and builds a foundation to carry out future research. The proposed TQM framework will empower the organizations for superior performance by evaluating the factors, defining rooms for improvement, and designing ways to achieve business excellence.

Influence of top management commitment towards the effective implementation of TQM in Iraqi oil companies

By raising performance, Total Quality Management (TQM) transforms any industry that is in a state of substantial structural change and facing increased competition. However, Iraq as one of the main global oil suppliers is still lagging on the TQM journey due to decreasing quality levels, particularly in management systems. Thus, this study aims to facilitate TQM in Iraqi Oil Companies by reviewing the TQM practices and the significance of Top Management Commitment (TMC) towards eliminating the barriers for implementation. To achieve this aim, the study utilises a mixed research approach and a single holistic case study strategy by triangulating literature and data collected from one of the leading Iraqi oil companies. The research identified TMC as the most influential factor for effective TQM implementation and six barriers. Furthermore, the research reveals the relationship between the top management commitment required for successful TQM implementation and barriers in that journey. This study will be the first of its kind in the Iraqi oil industry which will lead to a better understanding of TQM practices in Iraq and will encourage other researchers to extend this study through further work.

Strategic planning to investigate the decision index of organization for effective total quality management implementation – in context of Indian small and medium enterprises

PurposeThe aim of this paper is to present an empirical assessment and strategic planning for measuring the impact of total quality management (TQM) practices on small and medium enterprises (SMEs) and its effectiveness for business excellence. The authors investigate the present status of quality system in SMEs and find the thrust areas for TQM implementation in SMEs of strengths, weaknesses, opportunities and threats analysis. Also, it examines the effect of external environment on internal factors of SMEs by situation analysis. This study helps to develop a model for assessing the components of TQM in SMEs after identifying their weightage.Design/methodology/approachThe qualitative and quantitative techniques have been used together for robust conclusions. The survey data has been collected through the properly designed questionnaire. After studying the present status of TQM in SMEs, situation analysis has been carried out for examining the effect of the external environment on internal factors of SMEs. The weightage of TQM critical success factors was calculated by pair-wise comparison method of analytical hierarchical process (AHP) analysis for framework development.FindingsThe study offers useful insights and guidelines for identification of the contribution of TQM critical factors in SMEs performance. It has been observed that the attribute understanding of customer need and its fulfillment ability has the highest priority, whereas supplier partnership and the ability to reduce waste having the least priority in SMEs. Validation study facilitates to channelize TQM initiatives, to improve environmental and operational performance.Originality/valueThe authors provide a comprehensive typology of TQM practices, and its performances on SMEs. This paper can increase the awareness of the significance of TQM strategy which could help managers of SMEs to have a better understanding of the benefits of implementing TQM and therefore unable patient satisfaction with their organizations.

Critical success factors for total quality management implementation and implications for sustainable academic libraries

PurposeThe purpose of this study is to investigate the critical success factors for total quality management implementation and implications for sustainable academic libraries in Ghana. This study is part of a PhD project that focussed on selected technical university libraries in Ghana.Design/methodology/approachThis study adopted a quantitative approach to collect the data. Samples of 124 participants were involved in this study. PLS-SEM (Smart PLS3) software was used to analyse the data. Convergent, discriminant validity assessment was computed. Eight variables of critical success factors were tested in relation to total quality management implementation at selected academic libraries in Ghana.FindingsThis study established that out of the eight variables tested, six of them (i.e. top management commitment, employee innovation employee training, organisational culture, teamwork and effective communication, quality performance) indicated a significant positive relationship with total quality management implementation apart from strategic planning and human resource management.Research limitations/implicationsThis study was limited to eight variables as the critical success factors mentioned in the previous paragraph. The use of one methodology might be a limitation as the use of multimethod might have given a more comprehensive picture than the case. This study was limited to only technical university libraries in Ghana hence caution must be exercised when applying the results to contextually different academic environments. The results are applicable to academic universities library in Ghana and beyond if they are adjusted to suit the context.Practical implicationsThis study is timely as it may lead to effective total quality management implementation and the sustainability of technical university libraries in Ghana and Africa in general.Originality/valueThe proposed model can be used to enhance the smooth implementation of total quality management in academic libraries in general and Ghana in particular. The framework is termed as Eddie and Pat's Achievement of Quality Performance (EPAfQP) model.

Impact of Total Quality Management (TQM) on the Performance of Building Construction Industry

The purpose of this paper is to discuss the impact of Total Quality Management (TQM) on building construction industry in India. The critical success factors, problems, issues and challenges in effective TQM implementation in building construction industry have been briefly discussed. There are not many research studies available in India on implementation of Total Quality Management (TQM) in building construction that have found out the change in the performance of the building construction companies after implementation of TQM. This study is exploratory in nature and perhaps one of the few studies which has studied the change in the performance of the construction industry in India after successful implementation of TQM. A questionnaire survey was conducted among the building construction firms in India to measure the impact on the performance of building construction after implementation of TQM. The findings show that there is a significant change in the performance level after implementation of TQM in the sample building construction organizations. Productivity has increased whereas complaints have reduced. There is an increase in repeat customers whereas rework and change orders have reduced

Critical Success Factors Affecting the Implementation of TQM in Public Hospitals: A Case Study in UAE Hospitals -

The implementation of quality management strategies is a global phenomenon, particularly in organizations in developing countries, who have used different quality management systems to improve the quality of their services and to satisfy their customers. In the healthcare sector, the implementation of Total Quality Management (TQM) philosophy can help to enhance patient safety and help healthcare organizations improve performance and adopt cost-effective management practices. This research paper aims to identify and measure the Critical Successful Factors (CSFs) that affecting the implementation of TQM in hospitals. A literature review on TQM was examined to identify the CSFs for its implementation in healthcare between 2010 and 2020. In addition, this study employed quantitative methods to achieve its research objectives. A questionnaire was designed to gather empirical data from senior staff in hospitals adopting a self-administered technique to measure the CSFs that affecting TQM implementation. Of the 600 questionnaires circulated in two public hospitals in Dubai, 356 questionnaires were analyzed, producing a response rate of 59.3%. Descriptive and inferential statistical techniques were applied to analyse the data employing central tendency (Mean), measures of dispersion (Standard Deviation) and Principle Component Analyses (PCA). The findings in this study revealed that an effective TQM implementation in hospitals require abundant top management commitment, employee involvement, training and education, recognition and reward, process management, strategic planning, information analysis, organization culture, continuous improvement, and customer focus. The results in this study further indicated that among the ten TQM implementation CSFs, top management commitment and customer focus were found to be the most CSFs affecting the implementation of TQM in hospitals with highest mean value of 4.8 and 4.7, respectively. This study has contributed to the existing TQM literature concerning the CSFs affecting the implementation of TQM in the healthcare context, particularly in hospitals. In addition, the findings of this research paper provide vital knowledge to hospital managers with a precious understanding of the factors that enable TQM implementation in hospitals.

Organizational culture and total quality management practices in Indian construction industry

PurposeThe purpose of this paper is to establish the relationship between organizational culture (OC) and total quality management (TQM) practices in the Indian construction industry.Design/methodology/approachA questionnaire survey was conducted to draw valid empirical data from 200 construction firms in India. The dominant culture was identified using cluster analysis.FindingsThe findings of cluster analysis show four emergent clusters, namely, internal, flexible, comprehensive and control. The OC profile of the Indian construction organizations is dominated by internal focus characterized by the features of both group and hierarchical cultures of Competing Values Framework (CVF). Furthermore, the results revealed that the comprehensive focus culture is the most suitable culture in addition to the internal and flexibility focus cultures for the implementation of TQM in India.Practical implicationsBefore implementing the TQM practices, managers in construction organizations need to be aware of cultural orientation emphasized in their organizations to facilitate the effective implementation of TQM.Originality/valueThis paper contributes to the existing literature by providing empirical evidence that leads to the association between OC and TQM practices. The study proposes besides the internal and flexibility focus cultures, the comprehensive focus culture within the Indian construction industry are key drivers for the successful implementation of TQM practices.

Testing the readiness of an organisational culture profile to a TQM implementation

Purpose The purpose of this paper is to apply an existing theoretical model of organisational culture contextualised for total quality management (TQM) as a means of assessing the readiness for implementing TQM in the workplace. The “Amalgamated Model” is a hybrid that encapsulates organisational culture traits and their relative contribution as indictors of effective TQM implementation. Design/methodology/approach A questionnaire that would test the theoretical model was devised and administered to a sample population in a production facility located in Central Europe, Organisation X. Findings A profile of the organisation was derived which revealed the strengths and weaknesses of the organisation in relation to the cultural traits of the theoretical model. Research limitations/implications The research population comprised management/supervisory staff only and thus provides a partial view of Organisation X. Practical implications For practitioners, particularly those who specialise in quality management, the practical implications of this research are twofold: first, it provides insights into aspects of organisational culture and TQM implementation; and second, it demonstrates how a theoretical framework may be applied in the workplace to assess readiness for TQM implementation. Originality/value This research contributes to the subject area body of knowledge by applying a recent theoretical model to assess readiness for implementing TQM.

Key Enablers of Effective Implementation of TQM in Royal Jet Airways

Total quality management (TQM) is a unified management approach that concentrates on the consecutive improvement of processes, products, and methods to surpass client expectations. This paper aims to highlight the advantages of implementing TQM in the airline industry by examining the key enablers of TQM. This study was based on a research model including six factors that were found to have a profound influence in implementing TQM. The data needed for the study was collected with the aid of questionnaires and secondary sources. The study discovered that procedures, policies, and a culture of knowledge transfer were the most significant enablers of successful TQM initiatives in Royal Jet Airways. In order to effectively implement TQM, the study suggests that management should offer appropriate recognition and rewards to employees. This will motivate them to adopt and practice TQM initiatives. Apart from that, management should also arrange seminars or workshops to accustom the employees to the basic procedures and objectives of effective TQM.

TQM and strategic alliances: development and validation in the context of Egyptian manufacturing sector

Total quality management (TQM) is one of the approaches identified as a contributing factor towards ensuring product/service is delivered as per customer requirements in achieving customer satisfactions and organisational performance. The main objective of this paper is to validate critical success factors (CSFs) of TQM that affect the implementation of TQM based on an extensive literature review since 1989 till date and through a pilot study on the manufacturing Egyptian firms. The validation of these critical success factors will help researchers to develop reliable and valid instruments that could be used in measuring the effective implementation of TQM in different contexts. Based on a comprehensive literature review, ten critical success factors had been identified as common constructs from previous research and quality gurus' writings. The study concluded further that the identified CSFs were highly reliable and valid and therefore the instrument can be used in measuring TQM implementation. Additionally top management commitment to quality was identified as the main driving force for implementing TQM and supportive infrastructure was identified as a barrier for TQM implementation.

The rise and decline of TQM in the NHS

Purpose – The purpose of this paper is to delineate the factors responsible for the decline of total quality management (TQM) in the National Health Service (NHS). It is suggested that if these factors were initially identified and eliminated prior to implementation, the decline of TQM as a strategy for improving the provision and delivery of quality patient care could have been prevented. Design/methodology/approach – The case study approach was chosen because it is the preferred method when “how” or “what” questions are being posed. It is applicable as is evident in this paper where the researcher has little control over events and when the focus is on a contemporary phenomenon within some real-life context. The case study enables the researcher to give an accurate rendition of actual events; it contributes uniquely to the knowledge of individual, organisational, social, and political phenomena. The semi-structured face-to-face interview constituted the main data collection technique of the research. Interviews were held with 23 quality management managers in the British NHS. The central focus of the interview was on “what” factors contributed to the rapid decline of TQM in the NHS. The respondents were chosen because they were directly involved with the implementation of TQM. They were in the vintage position to offer a full insight into the TQM initiative. The analysis of the case is based on Yin's analytic technique of explanation building. Findings – The decline of TQM in the NHS could have been prevented if top executives in hospitals had adopted the sequential steps to quality improvement: In the authors opinion, to land a man on the moon needed a belief in the possibility and breakthrough in the attitudes that viewed space travel as pure science fiction as opposed to a practical reality, and so it should have been with TQM in the NHS. However, the attitude of many NHS managers was that TQM was all right for “other institutions” because “they need it” whereas in the NHS, “we don’t”. This negative attitude should have been overcome if TQM was to be accepted as a corporate, all encompassing philosophy. Research limitations/implications – The limitation of the research may be the sample size of the respondents, which was limited to 23 quality managers that had hands-on experience and the leadership role to lead and implement TQM in the NHS. Future research may consider a broader sample size. It may also be considered for new research to use surveys to identify a broader set of reasons why TQM declined in the NHS. Practical implications – This paper is the first constructive insight to determine reasons for the decline of TQM in the NHS from the individuals who had the sole responsibility for implementation. Any other, group would have amounted to hearsay. Therefore, to constructively delineate the reasons for failure, it was pertinent to learn from the quality managers directly and to ensure that the reasons was representative of their experiences with TQM. The practical implication is to prepare future managers about how to avoid failure. Originality/value – The paper clearly suggests the systematic process required for effective implementation of TQM in a healthcare setting by identifying factors that must be avoided to ensure the successful and sustainable implementation of TQM.

Implementing TQM in healthcare: The critical leadership traits

The provision of leadership by the senior management team in organisations is universally acclaimed by most quality management experts as critical to the successful implementation of total quality management (TQM). However, there is little empirical evidence as to the particular traits of leadership required for successfully leading a TQM programme apart from the all too common suggestion of the need to have top management commitment. Based on a survey of 50 chief executive officers randomly selected from the British National Health Care System, the paper delineates the essential leadership traits for the effective implementation of TQM in a healthcare environment.

TQM practices in service organizations: an exploratory study into the implementation, outcome and effectiveness

The literature clearly indicates that service organizations are lagging behind their manufacturing counterparts in terms of the effective deployment of total quality management (TQM) practices aimed at achieving operational and strategic objectives. The objective of this study is to shed some light on the current TQM practices of service organizations. In general, the results of this study appear to confirm the reported literature findings concerning outcomes and benefits of effective TQM implementation. More importantly, the results underscore the differences in TQM implementation practices and benefits due to some industry‐specific factors. The lack of commitment to TQM implementation on the part of high percentage of the surveyed service organizations in this study is alarming.

The implementation of TQM philosophy in Palestinian organization: a proposed non‐prescriptive generic framework

The non‐prescriptive framework described in this paper is based on an empirical study of total quality management (TQM) implementation in the Palestinian industrial context. The main focus of the study was to identify the critical quality factors for effective TQM implementation and to understand how these critical quality factors are implemented by the Palestinian organizations. It is believed that the successful implementation of TQM in the Palestinian context should be a gradual approach with progression and selection of appropriate major top management actions. Therefore, a logical and simple framework based on the empirical evidence derived from the analysis of three levels of investigations is provided including the major top management actions, the organizational activities and the guidelines that need to be taken when addressing the foundation elements and the core components (critical quality factors) for successful implementation.