Effective Stakeholder Management Research Articles

Driving circular economy in project management: Effective stakeholder management for sustainable outcome

Driving circular economy in project management: Effective stakeholder management for sustainable outcome

A Systematic Review to Advance Cost Management Strategies for Rail Projects

Developing a robust rail network has always been a priority for countries, especially those in the process of development. The growth of the rail industry plays a crucial role in boosting a nation's economy and productivity. As multiple national governments are actively developing rail projects to transform public transport from road to rail, it is evident that the knowledge in rail construction cost management needs a revamp after 20 years of research, hence the need of this study. The purpose of this paper is to provide an in-depth review aimed at establishing a standardized framework for identifying and categorizing the factors affecting cost performance in rail projects. As part of this study, a Systematic Literature Review (SLR) of journal publications on rail project cost management from 2016 to 2023 has been started to ascertain the noteworthy contributions that various stakeholders and educators contributed to the knowledge of cost management in rail projects. Ultimately, 23 publications had been selected to be critically analyzed. The analysis sheds light on current research trends, highlights gaps in existing knowledge, and suggests potential avenues for future research. The significant research findings include the need to explore effective stakeholder management in rail projects, developing effective mechanism/framework for all parties to ensure effective cost management and enhancing the connection between research and industry practice in the rail industry. Furthermore, as the thorough examination of literature identifies the research trends, researchers may delve into the fundamental concepts of the subject, draw valuable insights from the assessments, and progress towards areas where research is most needed as well as providing stakeholders and academics with impactful outcome for enhancing rail project cost management in the future.

An empirical investigation into the enhancement of decision-making capabilities in corporate sustainability leadership through Internet of Things (IoT) integration

This research investigates the impact of Internet of Things (IoT) applications on decision-making capacity (DMC) development in Corporate Sustainable Leadership (CSL). The research focuses on how IoT enhances Environmental, Social, and Governance (ESG) practices within organizations, addressing key sustainability challenges and supporting Sustainable Development Goals (SDGs). Through quantitative and qualitative analyses, the study identifies three primary findings: (1) IoT applications directly enhance power source management in the environmental domain, improving Business Strategy and Long-term Growth (BSLG) and Measurement and Reporting (M&R) capabilities. This is achieved through real-time monitoring, smart building management, and predictive maintenance. In the social sphere, IoT strengthens supply chain transparency, bolstering Stakeholder Management (SM) through real-time tracking and blockchain-integrated systems for product authenticity verification. IoT comprehensively empowers performing risk management in the governance realm, improving Organizational Culture (OC) through early warning systems and predictive analytics for risk mitigation. (2) IoT integration facilitates Data-Driven Decision Making (DDDM), Real-Time Responsiveness (RTR), and Business Risk Management (BRM), key components of IoT-DMC. Furthermore, it supports the development of Effective Stakeholder Management (ESM), Resource Efficiency (RE), and Sustainable Competitive Outcomes (SCO) within IoT-CSL. (3) While highlighting the potential of IoT in advancing CSL, the research also acknowledges challenges such as initial investment costs, data privacy concerns, technological complexity, energy consumption of IoT devices, and electronic waste management. The study concludes that successful IoT implementation in CSL requires careful planning, robust data management, and a holistic approach considering both benefits and potential drawbacks.

From ESG to holistic value addition: Rethinking sustainable investment from the lens of stakeholder theory

Stakeholder theory calls for effective stakeholder management in the interest of sustainable businesses. Whilst there is a need to redefine ‘stakeholders’, investors (i.e. shareholders) can play an essential role in bringing a paradigm shift in shaping current business practices. In recent times, the ‘Environment, Society and Governance’ (ESG) approach has emerged as an alternative form of investment for key investors seeking change. However, certain deficiencies have been identified when it comes to ESG strategies, which have led to disagreements among sustainable investors. To plug this gap and overcome this challenge, we propose an alternative framework based on sustainable business practices that holistically adds value that is inclusive of all stakeholders. To this end, we conducted semi-structured interviews with social entrepreneurs, academics, and experts from the financial services industry in an emerging country context, namely India. Based on our text analysis of interview data, we propose a ‘Holistic Value Addition’ (HVA) framework of sustainable investment that builds on value-addition by businesses towards its stakeholders. We envisage that adoption of this framework will help sustain the sustainable agenda.

Effective Stakeholder Management for Inclusive Post-Flood Management: Sri Lanka as a Case Study

This study aimed to examine post-flood management, with a particular focus on enhancing the inclusivity of marginalised communities through stakeholder analysis. This study was based on an interpretivist mixed method approach, under which 30 semi-structured stakeholder interviews were conducted. Interest versus power versus actual engagement matrix, social network analysis, and thematic analysis techniques were employed under the stakeholder analysis tool to analyse the collected data. The findings highlight the lack of clearly defined responsibilities among key stakeholders. Marginalised communities and community-based organisations have a high level of interests but a low level of power in decision making, resulting in weak engagement and the exclusion of their perceptions. This lack of collaboration and coordination among stakeholders has made marginalised communities more vulnerable in post-flood situations, as their interests are not defended. The findings emphasise the importance of conducting stakeholder analysis in the decision-making process to enhance stakeholder engagement and interaction, as well as promote inclusivity of marginalised communities in the post-flood recovery efforts of the government. Finally, this study recommends developing strategies to improve collaboration among stakeholders, fostering inclusiveness and customising these strategies according to the different types of stakeholders identified through stakeholder analysis.

Process improvement analysis in toll corridor development with lean six sigma approach: case in PT Jasamarga Related Business

Toll Corridor Development (TCD) is one of the businesses conducted by PT Jasamarga Related Business as a follow-up to the issuance of Peraturan Menteri Pekerjaan Umum dan Perumahan Rakyat (PUPR) No. 28 of 2021. In the development of its first TCD project, Jasamarga Related Business (JMRB) encountered issues that resulted in the delay of the project's completion. The purpose of this research is to analyze and make improvements to the causes of delays in the Taman Mini TCD project. In this research, the lean six sigma approach is used to analyze process improvements that can be carried out so that these problems can be minimized in the further development of TCD. To identify activities that cause delays in the implementation of this project, the critical path method (CPM) was used based on the results of interviews with those directly involved in the development of TCD project. From the activities that cause the delay, a causal analysis is carried out using a fishbone diagram, and then an analysis of possible improvements is carried out using a lean concept approach. Based on the analysis results, three main issues are identified, namely inadequate planning process, ineffective partner or consultant selection process and delays in construction completion. From the cause-and-effect analysis, it can be concluded that potential improvements can be made by implementing the concept of pull planning, improving the business process by reducing waste and enhancing value-added activities, establishing effective stakeholder management, and maximizing the use of technology-based applications to aid project control.

Procurement Rules Governing Public–Private Partnerships for Infrastructure in Zimbabwe and South Africa—A Stakeholder Analysis

This study delves into the critical, but often overlooked aspect of stakeholder management within Public–Private Partnerships (PPPs) based infrastructure projects in Zimbabwe and South Africa. It explores the diverse stakeholder interests in PPP projects by comparatively analysing PPP procurement rules in Zimbabwe and South Africa, through the lens of the stakeholder theory. The study reveals a disparity in the role of procurement rules in managing stakeholder interests in both countries. Zimbabwe’s recently enacted PPP procurement rules fall short of PPP stakeholder management standards. However, South Africa’s procurement rules have been improved over two decades to make them more comprehensive and pro-active. The findings show that PPP procurement rules in both countries play a critical role in averting project failure caused by conflicting stakeholder interests. Nonetheless, there is a need for more robust regulatory regimes in both countries that account for conflicting interests to prevent project failure and fulfil the social welfare objectives of PPPs. Overall, effective stakeholder management in PPPs can bridge the infrastructure gap and improve the economic prospects of both countries.

Practical approach for analysing and engaging stakeholders in construction megaprojects

Purpose: The construction industry is a complex environment, it is facing massive challenges, especially on megaprojects, due to the huge construction development and stakeholder management (SM). This paper seeks to explore, investigate, and assess the methods for analysing and engaging stakeholders on construction megaprojects to overcome stakeholder management problems and enhance performance. Methodology: The quantitative methodology is adopted in this research; a questionnaire survey is carried out among big construction firms in Qatar, with a 59% response rate. Quantitative data analysis was conducted using the statistical package for social science (SPSS) software. Findings: This paper investigated and assessed the common methods for analysing and engaging stakeholders on construction megaprojects, where they come together more integrative. Hence, this will boost their chances of reaching higher levels of success and project effectiveness. Lastly, the findings are foreseen to aid project managers in adjusting their strategies when considering future implementation plans via a broad picture and understanding of SM and their relationships in CMPs. Practical implications: Investigating and assessing the methods for analysing and engaging stakeholders is expected to assist project managers in improving projects’ performance and completing construction within the predefined time and cost. Besides, it enhances and strengthens the present body of knowledge in SM study domains and provides a starting point for practitioners and academics. Originality: This study contributes significantly by investigating and assessing the methods for analysing and engaging stakeholders in MCPs. Moreover, the findings are important for all concerned project stakeholders and are considered as a roadmap for effective stakeholder management in MCPs.

Stakeholder Analysis and Management for Promoting Small and Medium-Scale Vegetable Processing Technology in Nepal

This article explores the intricate landscape of stakeholder analysis and management within the framework of promoting small and medium-scale vegetable processing technology in Nepal. Given that agriculture engages a substantial 66% of the country's workforce, the escalating demand for vegetables has been met with challenges stemming from the lack of support for vegetable processing industries, resulting in food waste and financial setbacks for farmers. Addressing these issues, the article advocates for holistic backing and promotion of vegetable processing industries in Nepal. The methodology section delineates a mixed-methods approach for stakeholder analysis, employing documentary reviews, key informant interviews, and surveys to get information. It further explores the constitutional roles of different government levels and details the initiatives by the Ministry of Agriculture and Livestock Development (MoALD) and other government agencies in propelling food processing technology. The stakeholder analysis provides a detailed examination of both internal and external stakeholders, categorizing them based on their power and interest. The power/interest grid and influence mapping assist in prioritizing stakeholder engagement and managing their expectations effectively. The article concludes by asserting that effective stakeholder management is crucial for addressing the challenges and promoting the growth of vegetable processing industries in Nepal. Int. J. Appl. Sci. Biotechnol. Vol 12(1): 19-28.

Investigation of Current Practices and Challenges of Stakeholder Management Process in Construction Projects

In the construction industry, stakeholder management is essential for project success because it entailslocating, evaluating, and proactively interactingwith people or organizations that have the potential to have a substantial impact on project. Due to the involvement of multiple parties, including clients, contractors, subcontractors, regulatory bodies, local communities, and environmental organizations, the construction business is intrinsically complicated. Achieving project objectives, minimizing conflicts, and addressing a variety of interests all depend on effective stakeholder management. In this research, the various challenges faced by the stakeholders are identified. Alongside, the current practices followed by the stakeholders in the construction projects are explored. Based on that, the factors affecting stakeholders’ management on project performance are investigated. This research aims at identifying the most critical factors affecting the stakeholder’s performance across project success through a conceptual framework. This paper explains the direct impact made in project cycle due to stakeholder performance and major problems faced by the construction industries due to improper allocation of stakeholders. A review of earlier stakeholder management research is conducted to accomplish this goal. Keywords: Construction, stakeholders, performance, framework

A Systematic Approach to Identify and Manage Interface Risks between Project Stakeholders in Construction Projects

Interface risks are inherent in every construction project from start to finish. Identifying and managing these risks effectively in every project phase is crucial for actualising project objectives. This paper shows a comprehensive framework showing several relationships between project stakeholders and how the interface risks between them that influence project execution are identified and managed for the overall construction project success. Firstly, a literature review on interfaces and interface risks and a discussion on how organisations managed interface risks were carried out, and secondly, the collection of quantitative data was conducted by means of structured online questionnaires. The sample consisted of 205 construction project professionals who were selected randomly. This group included individuals with various roles in the construction industry. The data were analysed using descriptive statistical methods, including factor analysis, reliability assessment, and calculations of frequencies and percentages. The results showed all the factors, work cultures, and organisational approaches that influence interface risk management and ways to identify and manage interface risks effectively. Effective stakeholder management is crucial for effective interface risk management since many interface risks are created by the numerous stakeholders involved in the project and the proposed frameworks will effectively mitigate the consequences and causes of interface risks. Effectively mitigating these risks involves effective stakeholder management, building information modelling volume strategy, and creating a virtual construction model during the construction phase; in addition, construction supply chain risks must be carefully identified during the interfaces establishment stages; interface risks must be carefully identified during the conceptualisation; and the planning, construction, and execution stages and standard methods and procedures must be defined to effectively identify and manage interface risks as the occur in the project lifecycle plus implementing the proposed risk mitigation frameworks.

The Importance of Stakeholder Engagement Across Market Domains

Stakeholder buy-in is critical for the success and sustainability of business strategies, fostering collaboration, trust, and mutual benefit essential for long-term organizational viability. Research has established a link between effective stakeholder management and shareholder value, suggesting that robust stakeholder relationships contribute to intangible assets and long-term competitive advantage. Indeed, across various market domains, stakeholder engagement is critical for organizational success, ensuring trust, buy-in, and fulfillment of societal needs. This article serves as a primer for practitioners wishing to learn about the importance of cultivating stakeholder relationships across multiple spheres, including vital management, entrepreneurial capitalism, educational sectors, and economic prosperity, emphasizing its role in fostering collaboration, innovation, and economic sustainability. The research underscores that stakeholder engagement is foundational for nurturing environments conducive to innovation and economic growth within vital management and entrepreneurial capitalism systems. Research further highlights the influence of environmental and cultural orientations on sustainable supply chain practices, showcasing the critical role of stakeholder management in fostering entrepreneurial growth. In manufacturing and alliance building, stakeholder integration into strategic planning ensures operational efficiencies and strategic partnerships, with companies prospering by considering the longterm interests of stakeholders as suppliers and partners. Ultimately, stakeholder engagement facilitates the interconnectedness of modern business operations, where collaboration and mutually beneficial stakeholder relationships are indispensable for successfully contributing to broader societal prosperity.

La relation entre la performance sociétale et la performance financière des entreprises

In the current era of sustainable development, the integration of economic, social, and environmental dimensions into risk management has become imperative for businesses, particularly in emerging countries. This necessity has spurred the large-scale emergence of Corporate Social Responsibility, encompassing environmental, social, and societal aspects. Alongside this, the concept of Corporate Social Performance has evolved as a quantifiable and measurable indicator derived from CSR practices, reflecting effective stakeholder relationship management. This paper delves into CSP as a metric for social responsibility and its correlation with financial performance, aiming to shed light on the interaction between these two critical dimensions within organizations, especially in the context of emerging economies. Through this exploration, we aim to contribute to the understanding of how CSR initiatives can influence not just the societal impact of a company but also its financial bottom line.

A review of circular economy models and success factors on public-private partnership infrastructure development

PurposeThe application of circular economy (CE) has received wide coverage in the built environment, including public-private partnership (PPP) infrastructure projects, in recent times. However, current studies and practical implementation of CE are largely associated with construction demolition, waste and recycling management. Few studies exist on circular models and success factors of public infrastructures developed within the PPP contracts. Thus, the main objective of this article is to identify the models and key success factors associated with CE implementation in PPP infrastructure projects.Design/methodology/approachA systematic review of the literature was undertaken in this study using forty-two (42) peer-reviewed journal articles from Scopus, Web of Science, Google Scholar and PubMed.FindingsThe results show that environmental factors, sustainable economic growth, effective stakeholder management, sufficient funding, utilization of low-carbon materials, effective supply chain and procurement strategies facilitate the implementation of CE in PPP infrastructure projects. Key CE business models are centered around the extension of project life cycle value, circular inputs and recycling and reuse of projects.Research limitations/implicationsAlthough the study presents relevant findings and gaps for further investigations, it has a limited sample size of 42 papers, which is expected to increase as CE gain more prominence in PPP infrastructure management in future.Practical implicationsThe findings are relevant for decision-making by PPP practitioners to attain the social, economic and environmental benefits of transitioning to circular infrastructure management.Originality/valueThis study contributes to articulating the key models and measures toward sustainable CE in public infrastructure development.

Internal Stakeholder Management in ZESCO Distribution Projects

The study reported in this paper investigated internal stakeholder management in ZESCO distribution projects, recognizing the influence of stakeholders on both project performance and success. The objectives of the study were to: find out factors that influence stakeholder management on ZESCO distribution projects; establish the degree of influence of stakeholder engagement on the performance of ZESCO distribution projects; determine the impact of stakeholder mapping on the performance of ZESCO distribution projects; and describe the relationship between stakeholder management and the performance of ZESCO distribution projects. The objectives were achieved by employing a mixed method research approach, incorporating both qualitative and quantitative methods. The study sample encompassed ZESCO employees engaged in various distribution projects, and data was gathered through interviews and questionnaires. The findings underscored the critical role of effective stakeholder mapping, engagement and management in the success of ZESCO distribution projects. It was established that addressing internal stakeholders’ concerns and proper engagement positively influences project performance. Additionally, it was established that engaging internal stakeholders at various project stages improves project delivery. The findings also indicated that internal stakeholder mapping is valuable for project duration, cost management, environmental considerations, and conflict resolution.

Walled City of Lahore Authority: The Royal Trail Heritage Project

This case is designed for MBA and undergraduate courses, aiming to emphasize the importance of stakeholder management in projects and familiarize participants with effective stakeholder management tools. The scenario revolves around a project involving community revitalization and historic preservation located in Lahore, Pakistan, known as the ‘City of Gardens’. The project area includes significant historical landmarks and charming, close-knit residential neighbourhoods where interconnected communities have lived for generations. The case unfolds through the perspective of Kamran Lashari, the protagonist, who inherits a challenging project burdened by a history of unsuccessful and possibly unmotivated predecessors. This project is facing a multitude of issues, spanning technical and managerial aspects. Its success is critical not only for its own sake but also because it sets the precedent for a series of ambitious community revitalization projects planned within the City of Gardens. Failure here could jeopardize future projects, strain relations with donors and permanently alienate the local community. The local community has harboured scepticism towards such endeavours, given their prior experiences with half-hearted attempts that brought inconvenience without any lasting benefits. These past efforts have left a bitter taste, making the community wary of new initiatives. Additionally, the project relies heavily on its partnership with the Aga Khan Trust for Culture, which provides invaluable technical support without substantial financial compensation. However, in Kamran Lashari’s inherited situation, this crucial partnership appears to be in shambles. In the classroom setting, students are encouraged to delve into a systematic analysis of the project’s extensive array of stakeholders, each with their own unique interests. This case provides an ideal backdrop for examining various stakeholder analysis frameworks, including the Warees Framework, Donaldson and Preston’s (1995) theory distinguishing between influencers and stakeholders based on power, legitimacy and urgency, as well as the power-support matrix. These frameworks offer valuable tools for dissecting and understanding the complex web of relationships and interests involved in this high-stakes project.

Process Improvement Analysis in Toll Corridor Development With Lean Six Sigma Approach

Toll Corridor Development (TCD) is one of the businesses conducted by PT Jasamarga Related Business as a follow-up to the issuance of Peraturan Menteri Pekerjaan Umum dan Perumahan Rakyat (PUPR) No. 28 of 2021. In the development of its first TCD project, Jasamarga Related Business (JMRB) encountered issues that resulted in the delay of the project's completion. The purpose of this research is to analyze and make improvements to the causes of delays in the Taman Mini Toll Corridor Development (TCD) project. In this research, the lean six sigma approach is used to analyze process improvements that can be carried out so that these problems can be minimized in the further development of TCD. To identify activities that cause delays in the implementation of this project, the Critical Path Method (CPM) concept was used and further analyzed based on the results of interviews with those directly involved in the development of TCD Taman Mini. From the activities that cause the delay, a causal analysis is carried out using a fishbone diagram, and then an analysis of possible improvements is carried out using a lean concept approach. Based on the analysis results, three main issues are identified, namely inadequate planning process, ineffective partner or consultant selection process and delays in construction completion. From the cause-and-effect analysis, it can be concluded that potential improvements can be made by implementing the concept of pull planning, improving the business process by reducing waste and enhancing value-added activities, establishing effective stakeholder management, and maximizing the use of technology-based applications to aid project control.

Work Safety in A Selected Carpentry Workshop

Data-driven management of stakeholders could be one of very important factors of successful project administration, particularly with regards to strategies involving different players such as those engaged in EU capacity building initiatives like Erasmus+. Effective stakeholder management entails identifying and overseeing various stakeholder groups to meet their needs and expectations, which is of a great importance for final success of the project.

Data-Driven Stakeholder Management in EU Capacity Building Projects – Case of Erasmus+ Project

Data-driven management of stakeholders could be one of very important factors of successful project administration, particularly with regards to strategies involving different players such as those engaged in EU capacity building initiatives like Erasmus+. Effective stakeholder management entails identifying and overseeing various stakeholder groups to meet their needs and expectations, which is of a great importance for final success of the project.

CROSS-INDUSTRY INSIGHTS: A COMPREHENSIVE REVIEW OF EFFECTIVE STAKEHOLDER MANAGEMENT BENEFITS

In an age of increasing project complexity and inter-industry collaboration, successful stakeholder management has emerged as a pivotal aspect of project management, ensuring that projects achieve their objectives and gain acceptance and support from all involved entities. This review article delves into the multifaceted realm of stakeholder management, focusing on its benefits in cross-industry projects – a relatively new and increasingly relevant area of study. Through a comprehensive analysis of recent studies, we elucidate the tangible and intangible advantages that effective stakeholder management brings to projects that span multiple industries. Key findings indicate that adept management of stakeholders leads to enhanced communication, reduced risks, optimal resource utilization, and project success. Furthermore, in cross-industry projects, it fosters innovation, drives alignment of industry-specific objectives, and facilitates knowledge sharing, thus yielding competitive advantages for all involved parties. This article aims to guide practitioners and researchers alike in understanding the pivotal role of stakeholder management in modern, inter-industry projects, highlighting its significance as a cornerstone for achieving synergistic project outcomes.