Effective Knowledge Management System Research Articles

Knowledge Management: Any changes in the Research Agenda?

Knowledge Management: Any changes in the Research Agenda?

Challenges of Hybrid Policing in Countering Online Fraud Networks: A Case Study from Sidrap Regency

This research aims to examine the concept of hybrid policing in the context of crime prevention, specifically cyber fraud in Sidrap Regency. This research uses an empirical legal research method. All collected data is then qualitatively analyzed to describe the problem and answer the research objectives. The results show that the characteristics of cyber fraud in Sidrap Regency exhibit anonymity and disregard for geographical boundaries, with the primary motivation of the perpetrators being personal gain. They employ fake identities and compromised devices to execute their schemes, exacerbated by technological advancements, the public’s lack of awareness, and existing regulatory gaps. Therefore, it is recommended that the POLRI renew and adapt their policing model to be more responsive to the dynamics of cybercrime by implementing a hybrid policing approach. This involves active collaboration with community organizations in prevention efforts, which are expected to increase public awareness and strengthen the cyber security network. Additionally, developing an effective knowledge management system is advised, facilitating the exchange of information and strategies for handling cybercrime cases more efficiently. For researchers, it is crucial to examine further the social and psychological impacts of cybercrime on victims, which can contribute to forming a theoretical and practical foundation for a more holistic and victim-oriented approach to preventing and handling cybercrime in Sidrap Regency.

Proposed Knowledge Management Strategy by Leveraging Current Technology to Increase Productivity Operation in PT. Trimata Benua

As coal industries is still attractive in the world, and a significant contributor for energy production which account approximately 37% for electricity generation. This type of fossil fuel is still being used by many countries despite it negative side effect to environment for example a greenhouse gas emission. Coal attractiveness is due to the fact that it is cheaper compared to other fossil fuel, resulting coal industries is still growing and predicted for many years to come. In Asia Pacific there are many countries dubbed as largest producers of coal, with China, India, and Indonesia being on the top three countries in Asia Pacific. With expected growth of 3.5% on yearly basis this makes Asia Pacific a significant contributor of the worlds coal industry. With that as well Asia Pacific contributes around 52% of the worlds carbon emissions in year 2020. Indonesia as the third largest coal producers, have approximately 8.9% growth in 2021. With projected coal production of 2.6% Year on Year. PT. Trimata Benua is one of the key players in Indonesia’s coal production. However, the company experience lack of productivity in operations, causing their production target missed. Is the absence of knowledge management system in the company causing that issue to arise. With that the company need to roll out and plan effective and structured knowledge management system to address their business issue. This research is based on three research questions. First one what is the best fit knowledge management strategy, second is to identify issues in operations, and the last one is to have suggestion for the company on the implementation plan based on their needs. This research will answer those research questions by referencing to the knowledge management theories on the People, Process, and Technology (PPT) as well as adopting Nonaka’s SECI model in knowledge transformation cycle and Jann model knowledge management framework (Jann). Since this research is the first stage of implementing knowledge management system, it will be a qualitative method used with data collection gathered through interviews. Data will be analyse using thematic analysis. There are several issues identified in relation of People, Process, and Technology. Ranging of the lack of professionalism, incomplete SOP, awareness and training program, and the minimum technology that is supporting operation team causing the inability of easy access to knowledge. By applying and utilize PPT, SECI, and as well as Jann framework, author manage to compile and design knowledge management system that is best fit for the company. Identifying the challenges, addressing capability gaps on the organization as well as identification of organization critical knowledge to achieve the objectives of implementation. This will be compiled into a plan in designing knowledge management system. With the implementation of the system, it will result enhancement for operation team to increase their productivity, enhance decision-making process that will benefit the company in the future and raised their competitiveness with their competitors. The implementation plan will begin in February 2024, and it will cover three enablers of KM people, process, and technology. Strengthen the implementation the organization will also create KM steering committee that will oversee, review, and manages the initiatives. The committee will also do the evaluation on the system in making sure that it is stay updated, measuring the impact, and identify necessary changes.

The Effectiveness of the Implementation of the ASN Corporate University Concept Integrated with the Knowledge Management System in the Development of Apparatus Human Resources

This study aims to analyze the effectiveness of the application of the concept of ASN Corporate University integrated with the Knowledge Management System in the development of human resources (HR) apparatus. The benefit of this research is to contribute ideas for government agencies in knowing the effectiveness of implementing the ASN Corporate University concept in the development of human resources for apparatus supported by an effective and appropriate Knowledge Management System policy. As well as providing benefits to the academic world, namely a contribution of knowledge and insight in terms of more appropriate policy implementation strategies by leaders in ministries, institutions, and local governments regarding the effectiveness of implementing the ASN Corporate University concept integrated with the Knowledge Management System in Apparatus HR development. The research method used is a mixed method. Analysis of the study conducted in the Yogyakarta area was a representation of the local government that has implemented the ASN Corporate University concept well. Data was collected by means of questionnaires, observations, and in-depth interviews in the period from March to May 2022.
 Keywords: ASN Corporate University, Knowledge Management System

The Effectiveness of The Implementation of The ASN Corporate University Concept Integrated With The Knowledge Management System in The Development of Apparatus Human Resources Study On Yogyakarta City Government

The purpose of this study was to analyze the effectiveness of the application of the concept of ASN Corporate University integrated with the Knowledge Management System in the Development of Human Resources (HR) Apparatus. The benefit of this research is to contribute ideas for government agencies in knowing the effectiveness of implementing the ASN Corporate University concept in the development of human resources for apparatus supported by an effective and appropriate Knowledge Management System policy. As well as providing benefits to the academic world, namely being a contribution of knowledge and insight in terms of more appropriate policy implementation strategies by leaders in Ministries, Institutions, and Local Governments regarding the effectiveness of implementing the ASN Corporate University concept integrated with the Knowledge Management System in Apparatus HR Development. The research method used is a mixed method (mixed method). Analysis of the study conducted in the Yogyakarta area as a representation of the local government that has implemented the ASN Corporate University concept well. Data was collected by means of questionnaires, observations and in-depth interviews in the period from March to May 2022.
 Keywords: ASN Corporate University, Knowledge Management System

Knowledge management effectiveness model in facilitating generation differences

ABSTRACT This study aims to develop an evaluation model of knowledge management effectiveness based on generational differences. Different generations have different learning styles and needs in accessing and disseminating knowledge. On the other hand, knowledge management’s role in companies in the digital era is critical. Therefore, the company needs to build an effective knowledge management system to maintain its life. This research was conducted through in-depth literature studies on the characteristics of generations X, Y, and Z, and the knowledge management effectiveness model, followed by the development of the knowledge management effectiveness model, and conducted empirical measurement using an explanatory sequential mixed-method in Indonesian automotive company. Three differences determine intergenerational knowledge management’s effectiveness: knowledge management’s support for productivity, training, and leadership. Companies need to pay attention to different employees’ needs to improve knowledge management effectiveness and prioritise features that can facilitate intergenerational differences.

Improvement of technology of knowledge management system development and introduction at the enterprise

Introduction. Today, in the era of the intellectualization of the economy, knowledge management plays an important role in building an effective strategy for the enterprise. The effective application of the knowledge management system at the enterprise reduces business risks, improves the speed and quality of decision-making processes, promotes innovative activity, and leads to an increase in the competitiveness of the enterprise. By applying an effective knowledge management system, an enterprise can achieve significant savings of resources, which is difficult to achieve using traditional management models and methods. The purpose of the paper is to research and analyze the knowledge management system of the enterprise, as well as to formulate recommendations for the development of effective technology for implementing the knowledge management system at the enterprise. Results. The knowledge management system of the enterprise today occupies a central place in the research of many domestic and foreign scientists. Its main elements are objects, subjects of knowledge, knowledge management goals and tasks, knowledge management processes, knowledge management functions and principles, approaches to knowledge management, as well as knowledge management culture. To improve the process of development and implementation of the knowledge management system at the enterprise, the authors proposed a recommended technology that consists of 9 consecutive stages, the priority of which are: identification of the business bottlenecks, analysis of the knowledge available at the enterprise, development of the enterprise’s knowledge management strategy, creation of a department at the enterprise that will be responsible for knowledge management, as well as the development of knowledge management tools. Conclusion. Implementation and application of the recommended technology for the development and implementation of the knowledge management system will allow the enterprise to clearly organize the knowledge management system and thus improve the efficiency of operations and achieve resource savings that cannot be achieved using traditional management mechanisms.

Testing the interaction effect of knowledge management and creative climate towards organizational innovation: Evidence from parastatal organizations in Uganda

Extant literature shows that knowledge management needs the support of creative climate towards organizational innovation. However, existing studies have paid less attention regarding the interaction effect of knowledge management and creative climate on organizational innovation. This paper aims to clarify this relationship by examining the interaction effect of knowledge management and creative climate on organizational innovation in parastatal organizations in Uganda. This paper seeks to broaden the knowledge based innovation system domain by including the creative climate. This paper used an explanatory cross-sectional design where quantitative data were collected from 235 managers of 51 parastatals using a survey instrument. Data were aggregated to a parastatal level. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to test the interaction effect. This paper clarifies the interaction effect of knowledge management and creative climate towards organizational innovation. Knowledge management and creative climate independently rather than interactively enhance organizational innovation. The findings suggest that effective knowledge management practices and favorable creative climate are essential for organizational innovation. This paper suggests the adoption of an effective knowledge management system and a favorable creative climate as antecedents for organizational innovation. This paper makes a contribution on the question whether knowledge management interacts with creative climate to build organizational innovation, which seems to have been less studied.

Knowledge Management for Integrated Health and Social Care – The Case of Keusote in Finland

Knowledge management is expected to contribute to the management of health and social services as the challenges of the present and future are addressed. It is expected that organizations working in the field can be developed, thereby deriving efficiency benefits as well as promoting the effectiveness of services through knowledge management. However, despite the increasing interest in knowledge management as an organizational practice, there is a lack of evidence and practices showing how an effective knowledge management system should be designed, implemented, and promoted in health and social care organization. The integration of highly specialized and professionalized organizational cultures and traditions constitutes a complex context for managing knowledge. The purpose of this article is to identify development needs related to knowledge management systems in integrated health and social care and based on a case study suggest KM initiatives for responding these needs. The found key factors for knowledge management relate to strategic orientation, careful analysis of the organization’s knowledge and expertise, and an ability to harness these in a cross-administrative, multi-professional and strategy-oriented way. The qualitative analysis is based on the strategic documentation, the results of an external evaluation of the case organization’s knowledge management practices, and notes and other documentation of internal development workshops carried out in the case organization.

Organisational learning through implementation of knowledge management techniques

Our society is becoming knowledge-based and effective knowledge management is the key to success of any organisation. The purpose of the study is to understand the importance and effectiveness of knowledge management initiatives of academic institutions and future scope of its development by integrating artificial intelligence (AI) taking 'keep learning' of IFIM institutions as a case for reference. Data were collected from the developers of keep learning, IFIM institution to understand the flowchart of the system. The usage feedback/review was assessed across levels of management and users of the system. This case study presents knowledge management not only as a coordinating mechanism but also provides requisite information as how the academic institutions can transform the learning and teaching ecosystem through in the future through effective knowledge management system. The study also considers the role played by knowledge management system of IFIM institution in the current pandemic situation.

Industry 4.0 disruption: assessing the need for adaptive capability

PurposeConsidering the advent of Industry 4.0, organizations need to undergo digital transformation to survive disruptions owing to rapid technological changes. Accordingly, organizations should develop their adaptive capability to respond to these technological advancements and move ahead with their digital transformation journey.Design/methodology/approachBased on the author’s insights as a practitioner on digital transformation and based on existing theoretical frameworks, the author presents a conceptual framework on the determinants of adaptive capability required for digital transformation.FindingsOrganizations should develop their adaptive capability through improved learning capabilities and effective knowledge management system. They should also focus on exploring innovations and ideas and discard unwanted business processes to meet Industry 4.0 disruptions and achieve digital transformation.Originality/valueThis study has been done based on the author's academic research on adaptive capability and personal insights after engaging in several digital transformation engagements.

Инновационный потенциал персонала как фактор конкурентоспособности организации

The article deals with the formation and development of the innovative potential (IP) of an organization based on knowledge management. It is emphasized that of all the qualities that characterize this potential, the most important is the company's ability to self-development, to form its key competencies and dynamic abilities. It is indicated that the named competencies and abilities should be formed within the framework of the knowledge management system (KMS) created in the organization. At the same time, the specified system should be an organic part of an innovative business model formed in the company, which, in turn, should be built into the corporate culture and corporate memory of the company. The role of corporate universities in the creation of an effective KMS is noted. It is emphasized that a successfully functioning knowledge management system is a guarantee of continuous growth of the innovative potential and competitiveness of the organization.

Knowledge Management Maturity Contributes to Project-Based Companies in an Open Innovation Era

Knowledge is a crucial asset for any organization nowadays. Despite the temporary nature of projects, proper knowledge management can improve outcomes and benefit future endeavors. However, an effective knowledge management system has to be tailored to each organization. Therefore, it is extremely important to assess the stage of knowledge management (KM) maturity of an organization. The present study analyzed the general maturity level of European project-based organizations. The analysis was performed to understand the maturity of the knowledge management cycle’s phases and it was possible to distinguish which phases were more developed and what are the main steps to create effective organizational learning in a project-based organization. Overall, European-based project-oriented organizations are halfway through the implementation of KM systems. While the need for a proper system has already been acknowledged, the infrastructure to support it still needs to be developed so proper measures can be put in practice.

Competition or reciprocity? A study on the symbiosis of effective knowledge management between MNCs and non-MNCs

PurposeThe purpose of this paper is to explore the relationship between effective knowledge management and corporate performance, to explore the dynamic symbiosis phenomenon of effective knowledge management based on organizational ecology with multinational companies (MNCs) and non-multinational companies (non-MNCs) and to explore the symbiosis strategy of knowledge management between multinational and non-multinational companies (non-MNCs) in China.Design/methodology/approachTo measure effective knowledge management, this paper first uses structural equation model to measure knowledge management, based on the evolution dynamics equation in organizational ecology to measure the effectiveness of knowledge management, and studies the symbiosis of effective knowledge management between MNCs and non-MNCs based on ecological perspective.FindingsEffective knowledge management can promote the financial performance of enterprises, but different degrees of effectiveness have different effects. In addition, the coupling and collaboration between knowledge management and corporate performance can reflect the value of effective knowledge management. The results show that effective knowledge management plays a positive moderating effect between knowledge management and corporate performance. Finally, the effective knowledge management system of MNCs (non-MNCs) has negative effect on non-MNCs (MNCs), showing the exclusive relationship between MNCs and non-MNCs in China.Research limitations/implicationsThe effectiveness of knowledge management is only based on the measurement of financial performance coupling. For other types of performance, it needs to be tested. The samples may not cover symbiosis relationship of effective knowledge management in other countries.Practical implicationsThis paper provides practical and theoretical reference for confirming the symbiotic interaction and identifying the opportunities and challenges of knowledge management among different types of corporation groups.Originality/valueThe paper is one of the pioneering studies to explore the pattern of symbiotic evolution of effective knowledge management between MNCs and non-MNCs. From completely new perspectives, this study advances the research of knowledge management to a new and promising area.

A New Model for Competitive Knowledge Diffusion in Organization Based on the Statistical Thermodynamics

In this study, we have constructed a new model for competitive knowledge diffusion in organization based on the statistical thermodynamics of physics. In order to achieve the purpose of research, we newly define the absorptive capacity coefficient, the creativity ability coefficient, the depreciation coefficient of knowledge, the ambiguity coefficient of knowledge, and the knowledge affinity coefficient of organizational culture. And various knowledge quantities such as knowledge energy, knowledge temperature, and diffusion coefficient for the knowledge diffusion equation were defined and simulations were carried out by the lattice kinetic method. And, based on the new model, we have successfully studied the impact of the characteristics of members, knowledge itself, and organizational culture on the diffusion of competitive knowledge. The results show that the diffusion velocity of knowledge in the organization increases as the knowledge absorbing ability of the members is larger, and the ambiguity of knowledge has a negative impact on the diffusion of knowledge. The degree of knowledge affinity of organizational culture is a decisive factor in the diffusion and accumulation of knowledge in the organization, and the cultural characteristics of the organization have a much greater influence on the diffusion of competitive knowledge than the personal characteristics of members. Therefore, the organization manager needs to pay more attention to building a better organizational culture than improving personal characteristics. Our research is helpful in analyzing the factors affecting competitive knowledge diffusion and constructing an effective knowledge management system.

Towards superior knowledge management

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings It is imperative that firms develop effective knowledge management (KM) systems in order to remain competitive in today’s challenging business environment. By focusing on the different KM constructs and the important associations between, organizations will become better placed to enhance overall performance. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Establishing a knowledge-based organisation

Purpose Studies on knowledge management (KM) and its effect on organisational innovation and firm performance have been carried out and subsequently proven. However, the consequence is that KM programmes did not achieve the expected results that they were designed for. Considering the issue mentioned above, a KM shortfall and its underlying challenges seem to exist. The purpose of this study is to assess the current practices of KM, lesson learnt and KM challenges in Malaysian organisations from various types of industries. Design/methodology/approach The study was conducted with information gathered through a focus group of managers with different hierarchical levels, different types of companies, from multinational corporations to state organisations. This inductive approach was adopted to gain a grounded, rich, local and lived understanding of the process based on the case studies of eight Malaysian organisations that represent the major industries in the Malaysian economic sectors. Additionally, the information gathered was further supported with secondary data that consisted of a case study report of the eight organisations on their KM programmes’ implementation. Findings The overall results showed that the practice of KM in Malaysian organisations typically displays the following two challenges: (1) process and infrastructure issues and (2) cultural issues. Organisational culture remains the main obstacles faced by most of the organisations in adopting KM. As a lesson learnt, managers should also focus on the after-effect of KM programmes on soft human issues such as employees’ satisfaction and well-being. Research limitations/implications The authors believe that further research is required considering KM challenges and employee satisfaction or well-being to improve KM performance among different groups of employees through such methods as research survey. Practical implications The findings can act as a guideline for any organisations to address when adopting KM. Identification of the KM challenges provides the basis for organisations to attach considerable importance to employees’ satisfaction and well-being to enhance the chances of successful KM programmes. Managers should take a proactive approach in creating an appropriate atmosphere to cultivate KM culture among employees. Originality/value This study offers not only challenges in implementing and sustaining an effective KM system within organisations but also promotes moving the KM literature to the next stage where there is a lack of concern on KM implementation effect on “soft” human issues from the perspectives of employees. This is due to organisations tend to eradicate people’s performance in terms of employee well-being and satisfaction and to the author’s knowledge, this has been largely unexplored in previous research.

Building an effective knowledge management system in Saudi Arabia using the principles of good governance

In seeking to achieve economic diversification, Saudi Arabia faces challenges in transitioning from a rentier economy to a knowledge-based economy. In order to achieve this, a number of strategic plans have been adopted by the government to establish a sound knowledge management system that will benefit from foreign investments and the outcome of research and development activities in the country. This paper discusses the issues that hinder the country from reaching the level of economic diversification targeted by previous plans. It then presents the results of quantitative and qualitative analyses to identify the dimensions of governance that can help Saudi Arabia to build an effective knowledge management system as a means to achieve sustainable development. The study's findings highlight the importance of enhancing public sector productivity, fighting corruption, and enabling rule-of-law systems as key factors in creating a quality knowledge management system in Saudi Arabia.

When do entrepreneurial firms benefit from transactive memory systems?

PurposeDespite the recognized importance of transactive memory systems (TMS) for firm performance, this relationship remains misconstrued for entrepreneurial firms. Some researchers argue that entrepreneurial firms benefit from effective knowledge management systems, whereas others contend that such systems may prove expensive for resource-scarce entrepreneurial firms. Accordingly, the purpose of this paper is to explore this relationship in the context of Indian entrepreneurial firms. Furthermore, the authors argue that relationship conflict among organizational members impacts the TMS–performance link for entrepreneurial firms.Design/methodology/approachData were collected from 127 entrepreneurial hotels in the Uttarakhand state of India and analyzed using multiple linear regression.FindingsThe findings of this study establish a positive relationship between TMS and firm performance for entrepreneurial firms. Also, it is found that TMS becomes more nuanced and beneficial in the presence of relationship conflict between organizational sub-units and is a unique finding that can be potentially helpful to entrepreneurs bestowed with the task of knowledge management in their organizations.Practical implicationsThis study offers at least two insights to entrepreneurs. First, establishing TMS – i.e. managing knowledge in such a way that specialization units are created, credibility is established among the knowledge units, and there is scope for sufficient communication – leads to enhanced performance in entrepreneurial organizations. Second, as the level of relationship conflict within the entrepreneurial firm increases, it becomes all the more crucial to emphasize TMS.Originality/valueAlthough researchers in the literature of knowledge management have emphasized a lot on its performance outcomes, relatively little research effort has been placed on understanding this link for entrepreneurial firms. The current study filled this void in the literature and offered crucial implications for entrepreneurial firms operating in dynamic environments such as hotels. Additionally, the data collected from a relatively unexplored context of Indian hospitality industry offer a valuable addition to the entrepreneurship literature.

A Conceptual Model for Effectiveness of Knowledge Management Systems

Knowledge Management System (KMS) is a collective process of organizational knowledge from capturing to dissemination. The three fourth of world’s corporate market value resides today in assets such as intellectual property, customer data, financial records, strategies and trade secrets. These assets are all knowledge based. KMS becomes inexorable to achieve competitive advantages in this present information and communication technology epoch. However Lack of effectiveness in knowledge Management System is turmoil to any organization due to its integrated domain. But an effective KMS can helps to organization to achieve tremendous benefits such as competitive advantages, innovation, leadership, social values, increased customer satisfactions, quality in product, financial credibility and people values, So knowledge management system needs to consider significant views such as technical, functional, people and organization image for effectiveness. Almost all the research works related to quality model for KMS are limited in views. This paper proposes an effectiveness framework which includes significant quality dimensions and variables to measure each. This paper also includes empirical validation using data collected from three sectors: nuclear power production, Electrical equipment manufacturing and software industry for suitability analysis through statistical method. We considered primary variable from each identified dimension to analyze the suitability of KMS with 25 knowledge workers in each sector through five parameters: Completeness of product, Customization of process, Ontology standard, Applicability of KMS content, and Decision making ability.