Effect Of Total Quality Management Implementation Research Articles

The effect of the comprehensive quality management strategies on environmentally responsible activities and the performance of the organizations

The objective of this research is to investigate the impact of Total Quality Management (TQM) principles on the effectiveness of sustainable practices, as well as the effects of these practices on the entire performance of firms that operate within this industry. The study will look at how these practices have become more efficient. It is still necessary to conduct additional research to fill the information gap concerning the effect of TQM approaches on sustainable practices and overall organizational performance in the Jordan Tourism sector. The study will place a particular emphasis on the significance of TQM methodologies and sustainable practices in enhancing organizational dynamics and competitiveness. The research chose the following TQM practices: supplier partnership, leadership commitment, quality management system, and teamwork and collaboration to measure their impacts on building sustainable practices and improving organizational performance through distributed 221 research questionnaires and retrieved 187 valid data. The Jordanian tourism industry will serve as the setting for an examination into the relationship between TQM methodologies, sustainable practices, and organizational outcomes. The analysis will be carried out through the utilization of a case study technique in the Jordan tourism board which is considered the largest tourism institution in Jordan's tourism sector. The research endeavors to provide significant insights into the effectiveness of TQM implementation and provides information concerning the impact that TQM has on sustainable practices and the overall performance of organizations. The findings of the research are intended to provide practical consequences for businesses that cater to tourists in Jordan in the goal of achieving a sustained competitive advantage and improving overall performance. The significance of adopting TQM principles into sustainable operations will be brought into crystal clearer focus. Businesses in the tourist industry can intentionally implement and make use of TQM techniques to improve their sustainable practices, improve the quality of their services, and ultimately boost their competitiveness in the market and increase their chances of success. This research aims to present empirical data on the impact of TQM approaches on sustainable practices and overall organizational performance in the Jordanian tourism industry.

A Literature Review on the Effectiveness of TQM Implementation in Healthcare Sectors (Hospitals & Medical Devices Servicing Industries)

The Healthcare Industries in India is poised for phenomenal growth in the years to come. This growth prediction is well supported by the Government of India's initiative “Make in India” philosophy towards encouraging the domestic manufacturers and service providers to become globally competitive with their innovative approach. Though the demand for healthcare related services are expected to grow many fold, the expectations from the customers are very specific on affordable cost for quality healthcare services and timely response. The optimal cost of healthcare services can only be achieved through constant innovation of new process practices on healthcare business and continuous re-engineering of existing non-value added activities. Manufacturing industries have grown well on this approach with the help of Total Quality Management (TQM) principles besides achieving tangible results and high customer satisfaction. However, healthcare industries have not implemented TQM meticulously, unlike manufacturing industries and failed to pass on resulting benefits to the customers. This research paper has reviewed the published literatures on TQM implementation practices in Healthcare and Medical Devices servicing industries over 30 years to identify the imminent research areas. The literature review has identified, specific framework for Healthcare Industries TQM, Medical Devices Regulatory Compliance and estimation of productivity in service sectors as areas for future research work. Also, from the review of literature it was evident that National Accreditation Board for Laboratories (NABL), National Accreditation Board for Hospitals & Healthcare services (NABH) and ISO 13485 certification for Medical Devices Servicing Industries are currently used to lay basic systems, which are highly inadequate to make healthcare services at affordable cost to meet the expectations of general public.

ВПЛИВ ЗАПРОВАДЖЕННЯ СИСТЕМИ УПРАВЛІННЯ ЯКІСТЮ (СУЯ) НА КОНКУРЕНТОСПРОМОЖНІСТЬ ПІДПРИЄМСТВ КОНДИТЕРСЬКОЇ ПРОМИСЛОВОСТІ

The modern interpretation of the product quality concept goes beyond just technical characteristics of manufactured products and is becoming closer to the concept of competitiveness. This approach is supported by a number of international ISO series standards. The main aspects of the ISO 9001: 2015 standard, and the effect of the total quality management (TQM) implementation are considered in this article. Namely, effect of TQM implementation includes reducing unnecessary resource costs, increasing the number of customers, sales growing, reducing the risk of wrong decisions, the risk of dependence on individual employees, and more. The introduction of TQM is the potential to obtain significant effects that form the basis of enterprise competitiveness. The article substantiates the division of competitiveness indicators into "external" or obvious, and "internal" or hidden, and provides a list of such indicators. Respectively, the official recognition of the organization’s total quality management through certification is aimed at improving the "external" indicators of competitiveness, such as image, brand loyalty, the commitment of consumers and contractors, and more. The article demonstrates the relationship between TQM aspects, expected effects, and competitiveness indicators. It was visualized that the deep implementation of TQM allows increasing the "internal" or hidden characteristics of competitiveness, namely the satisfaction degree of individual needs, financial characteristics, level of innovativeness, productivity, etc. The article presents the research results that are based on the example of competitiveness evaluating of Ukrainian confectionery enterprises. The matrix method and the construction of the competitiveness polygon were used. The impact of the TQM implementation on the competitiveness through the growth of a group of indicators and ensuring the development and strengthening of market positions of the Kharkiv company "Sweet World Shoud'e" was noted.

The effect of TQM implementation on firm performance in the Tunisian context

Total quality management (TQM) is an integrated management system designed to make the best use of an organisation's resources in order to increase the quality of a firm's products/services, to satisfy customer needs and improve the efficiency of the production processes. Advocates of TQM have suggested that there should be a positive relationship between implementing TQM practices and performance measures. Recent research (Sila, 2007; Santos-Vijande and Alvarez-Gonzalez, 2007) on TQM has examined the relationships between the TQM practices and various levels of organisational performance. This study examines the direct and indirect effects of these practices on operating and financial performance. The model is tested using structural equations, making a survey of quality managers in 66 Tunisian firms. The causal analysis results show no significant and direct, but a significant indirect relationship between the use of TQM and improvement in financial performance. Similarly, the TQM implementation has a positive and significant impact on operating performance.

A model for institutionalizing TQM in a state government agency

Reports that pressures to address citizens’ needs amid growing financial constraints have led government agencies to consider adopting total quality management (TQM) philosophy as a change agent in the public sector. Examines one state agency’s attempt to institutionalize TQM and explores the effectiveness of TQM implementation in the agency by assessing the perceptions of management and employees. Also, offers a conceptual model that identifies TQM elements essential for success in both implementation and post‐implementation phases in all federal, state, and local government agencies. Believes that by examining the TQM elements identified in the model (internal/external environment, learning, and teamwork), public administrators can anticipate opportunities, avoid barriers to change, and improve agency performance.

TQM implementation in New Zealand service organizations

Studies various approaches used in total quality management (TQM) implementation in four mid to large service organizations in New Zealand. The research was conducted through a qualitative field study, using in‐depth interviews of in‐house trainers and internal and external quality consultants, as well as structured questionnaire responses from employees within the service organizations. Finds the existence of certain unique New Zealand workplace variables that influence the effectiveness of TQM implementation when foreign‐based implementation literature is followed. The extent to which Deming’s philosophies and principles are practised in New Zealand is decreasing as more prescriptive and contemporary approaches to TQM implementation have become available. In practice, the role of training is not the main tool for implementation in the organizations studied, however, it does have a key role to play. Finds that experiential applied learning methods are predominant in New Zealand TQM implementations, as opposed to the traditional classroom‐style training.