E-tourism Context Research Articles

Reviving calm technology in the e-tourism context

ABSTRACTTourism industry practitioners should understand the controversial nature of the information and communication technology (ICT) proliferation to ensure that ICT solutions do not consume too much of consumer attention, thus jeopardising enjoyment of tourism services. The concept of calm technology or calm design serves this purpose. Calm design suggests that technology should quietly recede in the background and come into play with users when and if required, thus delivering and/or enhancing a desired consumer experience. Although this concept is of relevance to e-tourism, it has never been considered within. This is where this paper contributes to knowledge as, for the first time, it introduces calm design into the e-tourism realm and critically evaluates the determinants of its broader adoption within the tourism industry. It places calm design in the e-tourism context, discusses its implications for customer service management, supply chain management and destination management, and discloses opportunities for future research.

Revisiting Perceived Risk and Trust in E-tourism Context: Toward an Extended Technology Acceptance Model

Revisiting Perceived Risk and Trust in E-tourism Context: Toward an Extended Technology Acceptance Model

Analysis of intellectual capital disclosure in cross-cultural E-tourism enterprises

Purpose – The purpose of this paper is to present a framework for intellectual capital (IC) disclosure in cross-cultural E-tourism which includes identifying key success factors, as well as selecting indicators in operational level. Design/methodology/approach – The method described in this paper involves IC process model initiating from strategy formulation, following key success factors analyst by using a detailed interpretative structural model (ISM) instrument, and the indicators selection employing Delphi approach. The paper explicates methodological decisions associated with cross-cultural E-tourism context: selecting the appropriate specialists panel; the approach to data collection; and selecting the measurable indicators. Findings – This paper proposes three critical components of the framework: key success factors that based on an organization's strategies and contexts; indicators that measure and monitor the value of IC; an IC model that can help cross-cultural E-tourism enterprise improve management effectively. Originality/value – This paper extends the methodology developed previously to examine IC information in tourism enterprise. The paper introduces an alternative methodological paradigm to the study of IC measurement framework by employing the ISM. This exploratory study employs IC process model to build up cross-cultural E-tourism IC model, which is a start point for the value and performance research of this kind of enterprise.

Trust-enabling decision support system for e-tourism intermediation

We present a trust-enabling intermediation system architecture for intelligent decision support in e-tourism applications, namely the Trust Intermediary Service Provider (TISP) system. The purpose of the present work is twofold: to propose a trust-building conceptual framework to account for customer trust in e-commerce applications; and to present a system architecture for knowledge-based decision-making support in the e-tourism context, as a technological demonstration fitting most of the trust-enabling mechanisms in the conceptual framework. The presented system aims to demonstrate the technological feasibility of a semantic-web-based architecture capable of meeting personalised needs and interests in interacting with an e-tourism intermediary, while allowing mechanisms to support trust building and maintenance. The core TISP components are designed for high reusability and are based on advanced knowledge-management-enabling technologies as well as design patterns derived from the Semantic Web (SW) and artificial intelligence fields of study.